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Reviews of Pullman Berlin Schweizerhof

Pullman Berlin Schweizerhof
Budapester Str. 25, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1006 reviews" "
Rating 8 - Good. 251 out of 1006 reviews" "
Rating 6 - Okay. 42 out of 1006 reviews" "
Rating 4 - Poor. 23 out of 1006 reviews" "
Rating 2 - Terrible. 6 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern hotel with very helpful & attentive staff. Very close to Zoo Berlin & a nice walk i to central Berlin via the Tiergarten. Inly downside was the room’s aircon that wasn’t that efficient yet also noisy. Don’t let that put you off. The breakfast buffet caters for everyone & you can fuel up for the day there. If we ever get the chance to go back to Berlin, this will be my first choice hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Pullman Berlin Schweizerhof on 25 Mar 2024
Dear Martin, Thank you for providing us with feedback about your recent experience.We're delighted to hear that our location, close to Zoo Berlin and central Berlin, was convenient for your visit, and that our breakfast buffet provided a great start to your day. Our team is heartened by your kind words about their helpfulness and attentiveness. Regarding your comment on the air conditioning, we appreciate your feedback and want to highlight that our rooms are equipped with individually controlled air conditioning, and we also provide extra fans upon request to ensure our guests' comfort.We hope we will have the opportunity to see you again in the future. Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Pullman Berlin Schweizerhof on 25 Mar 2024
Dear Michal,Thank you for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Pullman Berlin Schweizerhof on 25 Mar 2024
Dear John,Thank you for sharing your positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Annalisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming hotel. Location was fantastic, room nice, modern, and clean.
Stayed 2 nights in Feb 2024
Response from Hotel Pullman Berlin Schweizerhof on 19 Feb 2024
Dear Annalisa,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our location served you well and provided a fantastic base for your Berlin adventures. It's wonderful to know that the modern design and cleanliness of our rooms met your expectations, contributing to a comfortable stay. Our team is delighted that you found our service to be impeccable, as we strive to provide an exceptional experience for all our guests.Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Mariolga, Guaynabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Isabell Müller Assistant Front Office Manager on 5 Jan 2024
Lieber Mario,vielen Dank für Ihr Feedback.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Wir freuen uns schon auf Ihren nächsten Besuch.Mit herzlichen Grüßen,Isabell MüllerAssistant Front Office ManagerHotel Pullman Berlin Schweizerhof

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Pullman Berlin Schweizerhof on 17 Dec 2023
Sehr geehrter Michael,vielen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay wonderful staff all helpful close to everything and a short walk to the underground that takes you everywhere
Stayed 2 nights in Dec 2023
Response from Hotel Pullman Berlin Schweizerhof on 5 Dec 2023
Dear Brian,Thank you for sharing your positive review.We're delighted that you found our staff to be wonderful and helpful, a testament to our commitment to outstanding service. It's great to know that our prime location provided you with easy access to local attractions and convenient transportation options. We're also pleased that the room cleanliness met your expectations, as we strive to maintain the highest standards of cleanliness for our guests.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

fida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Isabell Müller Assistant Front Office Manager on 8 Jan 2024
Liebe Fida,vielen Dank für Ihre tolle Bewertung unseres Hotels.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Berlin wieder bei uns begrüßen!Herzliche Grüße,Isabell MüllerAssistant Front Office ManagerHotel Pullman Berlin Schweizerhof

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice staff, loved it
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Dear Alberto,Thank you for sharing your positive review.We are thrilled to hear that you found our hotel to be great and appreciated our friendly staff. It's always a pleasure to provide our guests with a comfortable and enjoyable stay. We also appreciate your feedback on the room amenities, as we strive to continuously improve our offerings.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Sehr geehrter David,vielen Dank für Ihre positive Bewertung.Es freut uns sehr, dass Sie die Sauberkeit der Zimmer, den Zustand des Hotels und unseren Service zu 100% zufriedenstellend fanden. Wir sind stolz darauf, unseren Gästen ein angenehmes Ambiente und erstklassigen Service zu bieten. Es ist schön zu hören, dass Sie auch den Komfort unserer Zimmer genießen konnten.Freundliche Grüße und ein herzliches Dankeschön für Ihren Besuch,Hotel Pullman Berlin Schweizerhof

6/10 Okay

HONG

Stayed 3 nights in Nov 2023
Response from Isabell Müller Assistant Front Office Manager on 5 Jan 2024
Dear Hong,Thank you for taking the time to provide your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back on a future trip.Warm regards,Isabell MüllerAssistant Front Office ManagerHotel Pullman Berlin Schweizerhof

10/10 Excellent

emily, holbrook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with all the staff, the cleanliness and just how nice the hotel was.
Stayed 2 nights in Nov 2023
Response from Hotel Pullman Berlin Schweizerhof on 8 Nov 2023
Dear Emily,Thank you for such a positive review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to seeing you again. Best wishes,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Pullman Schweizerhof was extremely comfortable and modern in a nice location with a beautiful view over the tree tops of the neighbouring zoo. The room was immaculate and cosy and every staff member I dealt with was professional and friendly. Highly recommend!
Stayed 1 night in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 8 Nov 2023
Dear Hamish,Thank you for sharing your positive review.We are delighted that you had a pleasant experience during your stay with us and that our prime location met your needs so well.Our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very disappointing.
Pullman have a great reputation, hence the booking. My budget allows me to stay in a nice hotel, as I like to have a quiet cool comfortable room. The fact that the Pullman in Berlin turns off it’s aircon units is bizarre. It acts like a budget hotel trying to save money, but charges a higher rate. Result was 3 nights of poor sleep as you have to have the window open, and in Berlin with the constant street noise and sirens, it’s a very uncomfortable night. Additionally 32EUR for breakfast is a complete rip off.
Stayed 3 nights in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 6 Dec 2023
Dear Andrew,We appreciate the time you took to provide this review.We are glad to hear that you found our hotel clean and appreciated our convenient location. However, we are sorry to hear about the issues you faced with the air conditioning and the breakfast price.Please note that our air conditioning system is individually controlled in each room, and we also provide extra fans upon request for added comfort. We apologize if this was not communicated to you during your stay. Regarding the breakfast price, we do offer a variety of options, including a la carte breakfast starting at EUR 8.5, which may better suit your preferences in the future.We look forward to welcoming you back on a future occasion.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was excellent as far as the actual hotel itself. The amenities were nice, they were super quick to come clean our rooms each day, and bring anything we needed. The hotel is cool looking, very modern and classy and in a safe area. However, we were visiting Berlin for leisure for the first time ever, i wouldn’t say Pullman is necessarily that close to the best areas of Berlin. The bus stop is super close to the entrance of the hotel, and it seems the bus and trains are free? We paid for bus tickets but not once did anyone ever ask us to see them or verify, so we stopped purchasing tickets and used the busses to get everywhere for free. BUT personally I think Berlin is somewhere you should rent a car or drive to if you can. The Pullman hotel seemed to be located in a more business oriented area, there were a lot of work conferences going on and clearly this was my own mistake booking here, but I probably wouldn’t stay here again just because of that. Not anything the hotel did wrong, great stay, just not close enough to what I wanted to see in Berlin. While the busses were inexpensive, definitely not an ideal way to get around, you often have to make transfers and sometimes the bus wouldn’t come at all and it’d be cold/rainy. Just not ideal.
Stayed 3 nights in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 23 Oct 2023
Dear Sarah,Thank you for taking the time to review your stay at our hotel.We are delighted to hear that you appreciated our modern and classy design, as well as the cleanliness and prompt service provided by our team. It's great to know that our amenities met your expectations and contributed to a pleasant stay.We understand that our location may not have been ideal for your leisure trip, and we apologize for any inconvenience this may have caused. Our hotel is indeed situated in Berlin's City West, which is close to Kurfürstendamm and the Zoological Garden, making it a convenient location for business travelers and those interested in exploring nearby attractions. However, we appreciate your feedback and will take it into consideration for future improvements. Regarding public transportation, we always recommend purchasing tickets to ensure compliance with local regulations.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Mary Adelaide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spa! and the restaurant/bar was awesome! Location is perfect - easy access to train system.
Stayed 5 nights in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 11 Oct 2023
Dear Mary,Thank you very much for sharing your positive review.We are delighted to hear that you had a wonderful stay with us! Furthermore, we are happy that you've had the time to use ore relaxing spa as well as our Blend Restaurant and Bar! Thank you very much for the appreciation of our central location!We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Sehr geehrter David,vielen Dank für Ihren positiven Kommentar!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Freundliche Grüße und bis zum nächsten Mal.Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful facilities. If I come back to Berlin, I would come back here. No complaints at all. Lovely staff as well.
Stayed 3 nights in Oct 2023
Response from Team Pullman Berlin Schweizerhof on 8 Oct 2023
Dear Andrew,Thank you for sharing your positive review.We are thrilled to hear that you enjoyed our facilities and had a pleasant stay with us. It's great to know that our lovely staff made a positive impression on you, as we always strive to provide exceptional service to our guests. We appreciate your kind words and look forward to welcoming you back to our hotel on your next visit to Berlin.We look forward to seeing you again soon.Best regards,Team Pullman Berlin Schweizerhof

6/10 Okay

Weilin

Travelled with family
A lot of Wi-Fi problem
Stayed 3 nights in Oct 2023
Response from Hotel Pullman Berlin Schweizerhof on 12 Oct 2023
Dear Eilin,We appreciate the time you took to share your feedback.We apologize for any inconveniences that you may have had with the wi-fi connection. Please note that this is not up to our standards. Kindly be informed that you can always contact our team. so that we can solve the problem and assist you with our maintenance team.We really look forward to the pleasure of welcoming you back on a future stay. Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Marjo

Liked: Cleanliness, staff & service, property conditions & facilities
It was my daughter’s birthday, which I happened to mention. The staff surprised us at breakfast, as well as in the room. My daughter was so pleased and it made her day even more special. Everything about the hotel, especially the staff, was fantastic!
Stayed 4 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 11 Oct 2023
Dear Marjo,Thank you very much for taking the time to share your review.We are thrilled to hear that your daughter's birthday was made even more special by our attentive staff, both at breakfast and in the room. Thank you for choosing us for such a special occassion! It's great to know that you found everything about the hotel, especially the staff, to be fantastic. Our team takes pride in providing exceptional service and memorable experiences for our guests.We look forward to welcoming you back.Best wishes,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Dear Christopher,Thank you for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is let down by very poor Wi-Fi. Do not come here if you need Wi-Fi. I’m here on an important business trip and Wi-Fi keeps stopping in my room. I do not want to stay in the lobby. I was offered free Wi-Fi upgrade but it won’t work in my room. I also Dont want to see previous users hair in my shower and by toilet. My room was cleaned whilst here and that was still there. We had to evacuate a midnight for a fire alarm or something. That can’t be helped but nice looking hotel but not sure I’ll be back here on my next trip. Gotta do better for the price you charge users. I travel 10-12 countries a year. Sweden next week. USA end of month. Hotel doing its job is important. I was given an extra hour for late check out. Thank you.
Stayed 2 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 6 Dec 2023
Dear Ashley,Thank you for taking the time to leave a review of your recent stay.We are glad to hear that you appreciated our room cleanliness and service. Our team strives to provide a comfortable and enjoyable stay for all our guests.We apologize for the inconvenience you faced with the Wi-Fi in your room. We understand the importance of a reliable internet connection, especially for business travelers. We will look into this issue and ensure that it is resolved for future guests. We are also sorry to hear about the cleanliness issue in your bathroom. We take such feedback seriously and will address this with our housekeeping team to ensure it does not happen again. Regarding the fire alarm, we understand that it can be disruptive, but the safety of our guests is our top priority.We appreciate your understanding in allowing us to provide you with an extra hour for late check-out. We hope that this gesture helped to make your stay a bit more comfortable.We look forward to welcoming you back.Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 1 night in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 27 Sept 2023
Dear Michele,Thank you very much for this kind review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Tanushree, Dixon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location for our Berlin visit and stay. The zoo and the tiergarten are literally next door, and both S and U lines are about a 10 minutes walk. Takes about 10-15 min by train to get to all major tourist attractions. Lots of food options around. Hotel’s breakfast spread is pretty good, sets you up for the day. Hotel staff were very friendly, rooms were clean and spacious. Our stay was very comfortable and will highly recommend them.
Stayed 4 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 19 Sept 2023
Dear Tanush,Thank you for sharing your positive review.We are delighted that our hotel met all your expectations and that you were pleased with our central location. Thank you for your kind compliment to our team who strive to maintain the high standards we set ourselves and endeavour to give all our guests a memorable experience.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

Joseph

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 20 Sept 2023
Dear Joseph,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. There is still room for improvement and we would be happy if you let us know what we can improve during your next stay.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

6/10 Okay

Lana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was lovely but the area was not the best, there are much better neighborhoods to stay in. The pillows were supremely uncomfortable, the shower had a small glass divider so water was all over the floor and they had no movies to rent, no streaming TV services just 1 English news channel. Very corporate vibe with conferences daily. Not chic at all as I expected. You can find better options.
Stayed 5 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 19 Sept 2023
Dear Lana,Thank you for this review of your recent stay.We are happy you were pleased with our high standards and appreciate your kind comments about our team members. However, we regret to hear that our pillows were not to your personal preference. Please do not hesitate to bring such concerns to our attention during your stay so that we can find a more comfortable solution for you. Please note that we offer a pillow menue to our guests to ensure a high comfort and well-being.We look forward to seeing you again in the future. Kindest regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

Jon

Stayed 2 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Dear Jon,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

4/10 Poor

Imad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 20 Sept 2023
Dear Imad,Thank you for sharing your review.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Hotel Pullman Berlin Schweizerhof

2/10 Terrible

AMIR

Disliked: Cleanliness, staff & service, property conditions & facilities
Too terrible and extremely rude service team. Not welcoming enough to foreign guests
Stayed 3 nights in Sep 2023
Response from Manager on 18 Sept 2023
Dear Amir,Thank you for taking the time to share your review.We are sorry to hear about your negative experience with our service team. We strive to provide exceptional service to all our guests and we apologize for any inconvenience you may have experienced. We will address your concerns with our team to ensure that we continue to improve our service and always create a welcoming atmosphere for all our guests.The whole team hope to have the pleasure of seeing you again. Best wishes,

10/10 Excellent

Oana

Liked: Amenities
5 stars
Stayed 3 nights in Sep 2023
Response from Hotel Pullman Berlin Schweizerhof on 21 Sept 2023
Dear Oana,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back in the future. Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Ahmed

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good friendly stuff
Stayed 1 night in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Dear Ahmed,Thank you for sharing your positive review.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Haydn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Very clean and helpful at all times. Very pleasant view over the Zoologischer Garten. Comfortable good size room. Cannot fault it and would stay there again. Wunderschön!
Stayed 4 nights in Aug 2023
Response from otel Pullman Berlin Schweizerhof on 11 Sept 2023
Dear Guest,Thank you for sharing your experience.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We look forward to the pleasure of welcoming you back. Many thanks ,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

michal

Travelled with family and small children
Liked: Amenities
Nic
Stayed 1 night in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 6 Dec 2023
Dear Michal,Thank you for taking the time to share your feedback.We are thrilled to know that you appreciated the room amenities and found them to be of high quality. Our team works diligently to provide a comfortable and enjoyable stay for all our guests, and it's great to see that we met your expectations.It would be a pleasure to have you return on another occasion. All the best,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Haydn

Stayed 3 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Nov 2023
Dear Haydn,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel in Berlin
Stayed here many times which tells you all you need to know. Smart hotel with lovely pool. A bit of a walk from zoo station but quite manageable
Stayed 3 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 22 Aug 2023
Dear Mark,Thank you for sharing your positive review.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 17 Aug 2023
Dear Benjamin,Thank you for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Emma Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 16 Aug 2023
Dear Emma,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We hope to see you again on a future visit.Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 4 nights here, great facilities and well adapted for families. The rooms are well maintained and comfortable, comfy bed and good air con. The pool/spa area is excellent and kept the kids entertained in the evening after a day of exploring Berlin. Breakfast had plenty of choices for all demands. Location is good, 10 mins walk to various food choices, about 30 mins walk away from main attractions, close to the big park for a nice stroll.
Stayed 4 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Aug 2023
Dear Robert,Thank you for sharing your positive review.We are thrilled to hear that you found our facilities well-adapted for families and that you enjoyed your comfortable room with its amenities. It's great to know that our pool and spa area provided entertainment for your children after a day of exploring Berlin. We take pride in our delicious breakfast buffet, and we're glad that it catered to all your needs with a variety of choices.Our location is indeed ideal for exploring the city, being close to Kurfürstendamm, the Zoological Garden, and Tiergarten Park. We appreciate your feedback on the proximity to various food choices and attractions, and we're happy that you enjoyed your stay with us.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Pullman Berlin Schweizerhof on 10 Aug 2023
Dear Guest,Thank you for taking the time to share your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future. Best wishes,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Ayodeji

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a relaxing break
Stayed 4 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 7 Aug 2023
Dear Ayodeji,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that you found our hotel to be a great place for a relaxing break. It's fantastic to know that you appreciated the cleanliness of the room, the condition of the hotel, and the excellent service provided by our team. Our staff works hard to maintain high standards of cleanliness and service, and your positive feedback is truly rewarding.We look forward to welcoming you back on a future occasion.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Marina

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations, very attentive to details
The hotel absolutely exceeded my expectations! Every detail in the room was thought through for the comfort. The beds were conformable and the work desk of the contemporary design was facing the window with the view over the chestnut trees. The SPA and pool area were clean and the resting area outside had comfortable chairs to relax and breath some fresh air. Breakfast buffet had all varieties of food but was a bit pricey in my opinion. Definitely recommend this hotel and will stay again!
Stayed 6 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 7 Aug 2023
Dear Marina,Thank you for sharing your review.We are thrilled to hear that we exceeded your expectations and that you appreciated the attention to detail in our rooms. It's great to know that you found our beds comfortable and enjoyed the contemporary design of the work desk with a lovely view. We are also delighted that you had a pleasant time at our clean SPA and pool area, as well as the outdoor resting area.Regarding the breakfast buffet, we understand that you found it a bit pricey. However, we are pleased to offer a variety of options, including a la carte breakfast starting at EUR 8.5, to cater to different preferences and budgets. We are glad that you enjoyed the variety of food available during your stay.Wishing you all the best and looking forward to your next visit,Hotel Pullman Berlin Schweizerhof

8/10 Good

Ian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here but I wouldn’t consider the property a 5 star hotel, more like 4 stars. Everything was completely reasonable however, and we had a nice stay.
Stayed 7 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 7 Aug 2023
Dear Ian,Thank you for this review of your time at our hotel.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back soon.Best regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

Eyal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 2 Aug 2023
Dear Eyal,Thank you for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Ashlin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 5 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 31 Jul 2023
Dear Ashlin,Thank you for your kind review.We are thrilled to hear that you appreciated the cleanliness of our rooms, the excellent condition of the hotel, and the outstanding service provided by our team. Our staff takes great pride in maintaining a high standard of cleanliness and ensuring that our guests feel well taken care of during their stay. It's always a pleasure to receive such positive feedback from our valued guests.We look forward to welcoming you back.Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Jullian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and helpful. Room was clean and modern, good amenities. The area was very good: clean and quiet street but right next to shopping and dining areas. Great for walking. Very conveniently located next to major train stations and bus stops.
Stayed 11 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 31 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to seeing you again in the future. Best wishes,Hotel Pullman Berlin Schweizerhof

8/10 Good

IAM Engineering Ltd

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 31 Jul 2023
Dear Iam Engineering, Many thanks for your feedback.We are pleased to hear that you appreciated the cleanliness and comfort of our rooms. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We are also glad that you found our hotel's condition to be satisfactory, as we strive to provide a modern and well-maintained environment for our guests to enjoy.However, we are sorry to hear that our service did not meet your expectations. We take all feedback seriously and will use your comments to improve our service for future guests. Our staff is committed to providing excellent service, and we will continue to work on enhancing our performance in this area.We hope to see you again in the future.Kind regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 27 Jul 2023
Dear Andy,Thank you for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

8/10 Good

Alan

Stayed 2 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 14 Aug 2023
Dear Alan,Thank you for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 25 Jul 2023
Dear John,Thank you for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,Hotel Pullman Berlin Schweizerhof

6/10 Okay

WENTING

Stayed 2 nights in Jul 2023
Response from Hotel Pullman Berlin Schweizerhof on 24 Jul 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you enjoyed our big pool and breakfast buffet. Our location close to Kurfuerstendamm and the Zoological Garden is indeed a great advantage for our guests, and we are glad you appreciated it. We strive to provide a comfortable and memorable stay for all our guests, and your positive feedback is truly appreciated.We hope to welcome you back again in the near future.Kind regards,Hotel Pullman Berlin Schweizerhof