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Reviews of Hotel Berlin Köpenick by Leonardo Hotels

Hotel Berlin Köpenick by Leonardo Hotels
Gruenauer Str. 1, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 687 reviews" "
Rating 8 - Good. 301 out of 687 reviews" "
Rating 6 - Okay. 48 out of 687 reviews" "
Rating 4 - Poor. 15 out of 687 reviews" "
Rating 2 - Terrible. 11 out of 687 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it at hotel in kopenick easy to find can’t get lost along river spree
Stayed 8 nights in Apr 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 22 Apr 2024
Dear Gerald Thomas, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

4/10 Poor

Irvin

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The check-in process was really bad and has given us a very bad impression of the hotel. Even though alone we waited 5 to 10 minutes The management should put a bell on the reception tor guests to call for a receptionist! No help from one of the bar staff
Stayed 1 night in Feb 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 11 Mar 2024
Dear Irvin, Thank you for drawing our attention to the service at our reception. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future.Please recognize that we aim to do better. I have forwarded your comments to the responsible head of department. We will sensitize our employees again.We very much hope that you will give us the opportunity to change your impression of us to a positive one during your next stay with us. I would be very happy to convince you of our ever-improving commitment to excellent service.Best regards,

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The properry is great
Stayed 2 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 30 Jan 2024
Dear Raven, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

10/10 Excellent

Kamran, Farmington Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great breakfast options nearby
Stayed 1 night in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 23 Jan 2024
Dear Kamran, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Rafael Perez

Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 2 Jan 2024
Dear Rafael Perez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Mark, Newhall

Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 8 Jan 2024
Hello Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location by the river. Staff very helpful and made me very welcome. Very convenient for public transport. Will stay again.
Stayed 3 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 29 Nov 2023
Dear Neil, Thank you for your feedback. It is really great for us to know that you felt comfortable. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

8/10 Good

TOMASZ

Stayed 1 night in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 20 Dec 2023
Dear TOMASZ, Thank you for 4 star review. I hope we could host you again at Leonardo. Best regards,

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
superb hotel with friendly, helpful, efficient staff. Clean, spacious, comfortable rooms Large, welcoming open-plan reception/bar/lounge area. Tasty and extensive buffet breakfast Great public transport links Quiet
Stayed 6 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager on 14 Nov 2023
Dear Neil, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

10/10 Excellent

Nagy, Balatonfüred

Stayed 2 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 5 Dec 2023
Dear Nagy, Thank you so much for fantastic rating after your short stay with us. I hope we could host you once again, very soon! Best regards,

10/10 Excellent

Nicholas Christian

Stayed 26 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 6 Nov 2023
Dear Nicholas Christian, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

6/10 Okay

Neesha

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 2 Oct 2023
Dear Neesha, Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon! Best regards,

6/10 Okay

Colettw

Travelled with partner
Liked: Cleanliness
Lovely hotel just a bit too far away from the centre and not too much advice about buses etc
Stayed 2 nights in May 2023
Response from Sascha on 22 May 2023
Dear Guest,we are delighted that you allover enjoyed your stay with us and thx for giving us the advice with the buses. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.Best regards - YOUR Team from the Pentahotel Berlin-KoepenickSascha BraunsteinGeneral Manager

8/10 Good

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sascha on 17 May 2023
Sehr geehrter Gast,vielen Dank für Ihr allgemein positives Feedback und die Zeit, die Sie sich genommen haben. Wir freuen uns dass es Ihnen in unserem Haus insgesamt gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen.Bis dahin verbleiben wir mit besten Grüßen IHR Team vom Pentahotel Berlin-Köpenick.Sascha BraunsteinGeneral Manager

4/10 Poor

Kenny

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed at this hotel many times for a night before catching a flight the next day. This time I was extremely disappointed at the clenliness of my room.
Stayed 1 night in Feb 2023
Response from Sascha on 6 Mar 2023
Dear Guest,Thank you for taking the time to review our hotel. We must apologize for the dirty room, and we will improve ourselves. We hope to see you soon again in one of our pentahotels.Best regards - YOUR Team from the pentahotel Berlin, KoepenickSascha BraunsteinHotel Manager

8/10 Good

Kenny

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, finding underground carpark at rush hour can be difficult.
Response from Sascha on 8 Feb 2023
Dear Guest,we are delighted that you allover enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.Best regards - YOUR Team from the pentahotel Berlin, KoepenickSascha BraunsteinHotel Manager

10/10 Excellent

Ali

Response from Katrin Kraske, Guest Relations Manager on 6 Sept 2023
Dear Ali, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful on the water
What a unique and brautiful hotel with a great view
Stayed 1 night in Sep 2022
Response from Sascha on 3 Oct 2022
Dear Guest,we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.Best regards - YOUR Team from the pentahotel Berlin, KoepenickSascha BraunsteinHotel Manager

2/10 Terrible

chawki, east rutherford

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this hotel.
Stayed 1 night in Sep 2022
Response from Sascha on 9 Sept 2022
Dear Guest,Thank you for taking the time to review our hotel. May we know why you didn't like it? Only with constructive feedback can we change things for the better.Best regards - YOUR Team from the pentahotel Berlin, KoepenickSascha BraunsteinHotel Manager

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sascha on 22 Nov 2021
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit, die Sie sich genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Sascha on 12 May 2021
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit, die Sie sich genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite place!
Fabulous place! Really special and cool!
Stayed 1 night in Nov 2020
Response from Sascha on 17 Nov 2020
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

10/10 Excellent

SAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area for sure!
Really friendly and helpful hotel, great bar and restaurant downstairs. Rooms are spacious and clean
Stayed 6 nights in Oct 2020
Response from Sascha on 31 Oct 2020
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I <3 Pentahotel
I stayed in the Leipzig Pentahotel earlier this year and fell in love with it, so when staying in Berlin, this was an easy choice. This was just as good, if not better than the Leipzig Pentahotel, food and cocktails were great and service was exceptional - thank you!
Stayed 1 night in Sep 2020
Response from sascha on 30 Sept 2020
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

8/10 Good

Bernardas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. Strange way breakfast was served, but knowing times at the moment...... excellent location,nice views. 👍👍
Stayed 1 night in May 2020
Response from Sascha on 14 Jun 2020
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. The actual situation does not allow to offer buffets, therefore we had to change to a la carte breakfast which is not as easy to handle as the buffets, but we will improve ourselfes :). We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from sascha on 19 Mar 2020
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from sascha on 17 Mar 2020
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from sascha on 2 Mar 2020
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Sony playstation downstairs and good breakfast, bad: found a hair on my bed
Stayed 1 night in Feb 2020
Response from sascha on 29 Feb 2020
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We are sorry for the hair on the bed. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quick and convenient checkin, welcome bottle of great bottle of mineral water, the only issue - loud A/C system, had to switch it off before going to bed
Stayed 1 night in Jan 2020
Response from Katrin Kraske, Guest Relations Manager on 6 Sept 2023
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Dipti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortables stay, good breakfast, gym and lobby
Nice spacious rooms and clean bathroom. Breakfast has to be the best thing here with lots of fresh food available (cereals, yoghurt, cheeses, breads pastries, hot food, tea and coffee) The reception area is really relaxed with a pool table and ps4 games available for guests. The gym is also well equipt and also has a sauna! Downsides: no fridge in the rooms. No ironing board/ iron in the room but can be requested from reception.
Stayed 2 nights in Nov 2019
Response from sascha on 2 Dec 2019
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sascha on 27 Oct 2019
Sehr geehrter Gast, vielen Dank für Ihr allgemein positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns dass es Ihnen in unserem Haus gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sascha on 30 Sept 2019
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good area beside river with lots of bars, cafes, restaurants within walking distance. Tram/bus stop right outside with direct bus to Schonefeld airport (164) Check in and out was quick and easy, left luggage facilities were used. We did not eat here but they do room service. There's a big funky candle-lit bar with beer garden. There was tape around the beer garden - not sure if this was designed to keep it off-limits to non-guests but it didn't look great. The bar drinks menu is quite extensive but the first two drinks we requested ere both not available. Lifts worked well. Games console at reception. Room was clean, modern and very spacious for the price, with bath/shower, hairdryer, washing line, toiletries and towels provided. No mini-bar. Windows opened onto main road outside. Air-con worked ok. Power sockets beside bed. No iron / ironing board. Staff spoke perfect English. Free WiFi. Being a typical Brit tea/coffee making facilities in the room would be welcome. Would happily stay here again.
Stayed 2 nights in Aug 2019
Response from Katrin Kraske, Guest Relations Manager on 6 Sept 2023
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and restaurants are great around the area.
Stayed 4 nights in Jul 2019
Response from Sascha on 21 Jul 2019
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

10/10 Excellent

Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent, the design is amazing. The general and bar areas are very welcoming and fun to be in. The only negative point to make is the lack of staff for the restaurant area. It took a very long time to order or get drinks/food.
Stayed 1 night in Jun 2019
Response from Sascha on 21 Jun 2019
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel doesn’t provide any tea or coffee making facilities in the room. Want coffee? Well, fork over $4.50 per cup, at the bar, for watery rubbish. The room was average, the location is good, the pillows are flat and few in number. All in all, a very average sort of place
Stayed 1 night in May 2019
Response from Sascha on 20 May 2019
Dear Guest, thank you for taking the time to review our hotel. We are sorry that we didn't meet your expectations with our room facilities. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Hotel Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from sascha on 20 May 2019
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Mar 2019
Response from Sascha on 30 Apr 2019
Sehr geehrter Gast, vielen Dank für Ihr allgemein positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns dass es Ihnen in unserem Haus gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Regional Director of Sales

4/10 Poor

Verified traveller

Disliked: Staff & service
On the last day of our stay, which was the 30th of December 2018, the chicken served to my wife for dinner at the restaurant was burnt and charred. She requested for the order to be replaced. The chicken now served was not fully cooked, it was still raw. My wife realised this after taking a bite. She later had allergic reaction, which was visible on her face for several hours. She was very distressed because of this experience. This was an unpleasant experience and was unacceptable. My wife continues to have stomach issues after returning to the UK and has been advised to undergo some tests. Moving on to another experience, after checking in on the 28th of December 2018 in the evening, we ordered pizzas for dinner to be delivered to our room 304 and I informed the person taking the order on the phone that I will be paying for the order in the room using my debit card. I couldn't make the payment using my debit card because of some problem with the card machine used by the hotel staff. Since we had arrived after a long journey, we were exhausted. I asked a member of your staff if I could pay the bill at the reception the following morning (just to let you know I had paid for three nights stay in advance at the time of booking online via Expedia.com) given that I would be staying in the hotel for three nights. The member of staff informed me that I was required to come down to the reception immediately after dinner to make the payment. This was discourteous.
Stayed 3 nights in Dec 2018
Response from Simone Bücklein on 31 Jan 2019
Dear Guest, Thank you for taking the time to review our hotel. We are very sorry to hear about your unfortunate experience in our pentahotel! We are afraid this incident was not reported to us. If this would have been reported to us, we would had fixed your request right away. We hope your wife is alright and did not suffer any consequences. Regarding the problem with the card terminal used by our staff, on this given day there were some technical problems and the terminal failed to accept any cards. Again, we are very sorry! We will internally investigate both incidents and will talk to the employees that were working during this times to find a better solution for the next time. We hope that you will return to our pentahotel, so that we can proof to you what we are truly able to do! Until then, warm regards from YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel. Close to nice restaurants. Close to tram stop and S-Bahn. Would recommend.
Stayed 2 nights in Nov 2018
Response from Simone Bücklein on 17 Jan 2019
Dear Guest, What a great feedback!!! We are delighted that you enjoyed your stay with us. Thank you so much for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, with easy commute to Berlin centre. It was clean and tidy.
Stayed 4 nights in Dec 2018
Response from Simone Bücklein on 17 Jan 2019
Dear Guest, What a great feedback!!! We are delighted that you enjoyed your stay with us. Thank you so much for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Simone Bücklein on 4 Jan 2019
Sehr geehrter Gast, vielen Dank für Ihr fantastisches Feedback mit der Vergabe der maximalen Punktzahl von 5 Sternen und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr, dass es Ihnen in unserem Haus so gut gefallen hat und würden es begrüßen, Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin-Köpenick. Simone Bücklein Sales Manager

10/10 Excellent

Jordy

Liked: Cleanliness, property conditions & facilities, room comfort
Loved this hotel. Friendly staff and a beautiful location on the water.
Stayed 2 nights in Dec 2018
Response from Simone Bücklein on 31 Dec 2018
Dear Guest, we would like to thank you for your great review. We are delighted that you enjoyed your stay with us. Thank you so much for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. We truly look forward to welcome you back many more times to come in the near future. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but they didn’t want to give us a king bed instead of 2 separate beds unless we upgrade. But we booked king bed.
Stayed 3 nights in Dec 2018
Response from sascha on 28 Dec 2018
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel and we are sorry for the missunderstanding with the bed. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin, Koepenick Sascha Braunstein Regional Director of Sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Simone Bücklein on 25 Nov 2018
Dear Guest, We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Simone Bücklein on 31 Oct 2018
Dear Guest, We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from sascha on 30 Oct 2018
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback und die Zeit die Sie sich dafür genommen haben. Wir freuen uns sehr dass es Ihnen in unserem Haus so gut gefallen hat und wir würden es begrüßen Sie bald wieder als Gast in unserem Hotel willkommen zu heißen. Bis dahin verbleiben wir mit besten Grüßen IHR Team vom pentahotel Berlin, Köpenick. Sascha Braunstein Regional Director of Sales

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
One can see why it is a four star hotel. The atmosphere is very pleasant. Nice view of the river.
Stayed 2 nights in Oct 2018
Response from Simone Bücklein on 15 Oct 2018
Dear Guest, We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Simone Bücklein on 15 Oct 2018
Dear Guest, We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels. Best regards - YOUR Team from the pentahotel Berlin-Koepenick Simone Bücklein Sales Manager