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Reviews of Mövenpick Hotel Berlin

4.5 out of 5
Mövenpick Hotel Berlin
Schoeneberger Str. 3, Berlin, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1004 reviews" "
Rating 8 - Good. 339 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay at the Movenpick. I’d especially like to today thank you to Michelle at reception who was so helpful and welcoming.
Stayed 2 nights in Feb 2024
Response from Michelle Stuke, Guest Relation Manager on 14 Feb 2024
Dear Clare,Thank you for sharing this lovely review.We're delighted to hear how welcoming and helpful Michelle was during your stay; our staff always strives to provide personal service. Your compliments regarding the cleanliness of your room and the condition of our hotel are greatly appreciated. It's also wonderful to know that our room amenities and the service provided met your expectations. Our team takes pride in ensuring a comfortable and memorable stay for all our guests.We look forward to seeing you again. Best wishes,Michelle Stuke, Guest Relation Manager

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, particularly if attending events at the Tempodrom. 15 minute walk to Brandenburg gate and attractions close by. The hotel itself was beautiful, clean and modern. Breakfast was excellent, huge choice of food and drink including freshly made eggs. Our only complaint would be that the sauna is only open from 5pm til midnight, not during the day. Overall a great stay,
Stayed 4 nights in Jan 2024
Response from Michelle Stuke, Guest Relation Manager on 12 Feb 2024
Dear Vicki, Thank you for letting us know your opinion of your stay.We're thrilled to hear that our hotel's proximity to the Tempodrom and central attractions like the Brandenburg Gate enhanced your stay. It's wonderful to know that the beauty, cleanliness, and modernity of our establishment met your expectations. Additionally, we're delighted that our breakfast selection, with its variety and freshly made eggs, was to your liking.However, we regret to hear that our sauna hours did not align with your preferences. While we currently offer sauna access from the evening into the night, we appreciate your feedback and continuously review our amenities to enhance our guest experience.We hope to welcome you back for another enjoyable experience. Kind regards,Michelle Stuke, Guest Relation Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and fantastic facility,..lack of any real close restaurants/cafes.
Stayed 4 nights in Jan 2024
Response from Michelle Stuke, Guest Relation Manager on 24 Jan 2024
Dear Chris,Thank you for taking the time to review your stay with us.We're thrilled to hear that our staff made a great impression and that you found our facilities to be fantastic. It’s our pleasure to provide a welcoming environment paired with high-quality service. We take pride in the cleanliness of our rooms and are glad to see this reflected in your feedback. We appreciate your comments about the proximity of dining options. While our on-site restaurant, Hof Zwei, offers a variety of culinary delights, we understand the desire to explore local eateries. Please note that our central location near Potsdamer Platz provides access to a plethora of restaurants and cafes, all within walking distance.We look forward to welcoming you again. All the best.Michelle Stuke, Guest Relation Manager

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the decor on the hotel, in particular the dining area, very colourful, warm and inviting. There was nothing to dislike about the hotel, it was all fabulous 👌
Stayed 5 nights in Jan 2024
Response from Michelle Stuke, Guest Relation Manager on 7 Jan 2024
Dear Sandra,Thank you for sharing this review.We're delighted to hear that our decor, especially in the dining area, resonated with you with its colorful, warm, and inviting ambiance. It's wonderful to know that you found every aspect of your stay to be fabulous, from the cleanliness of the rooms to the condition of the hotel and the service provided by our team.We look forward to welcoming you back for another excellent experience with us. Kind regards,Michelle Stuke, Guest Relation Manager

6/10 Okay

Wilson Ki Cheong

Stayed 4 nights in Dec 2023
Response from Michelle Stuke, Guest Relation Manager on 1 Jan 2024
Dear Wilson,Thank you for taking the time to give us your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you again. All the best and Happy New YearMichelle Stuke, Guest Relation Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Overpriced for what it is
Hotel wasn't necessarily in the best place. Close a very poignant museum about The Wall but took a long time to go wandering to other touristy places. The room was small for the price paid. In the room the hotel seemed to have followed the trend of using glass to partition the bathroom and the room; not the best choice. (Also the shower wasn't great-it didn't stay up high so you had to crouch to wash your hair and the hot water seemed to run out in the morning.) I'd recommend looking around for other hotels that are less expensive and you'll not feel overcharged as I did here.
Stayed 2 nights in Dec 2023
Response from Michelle Stuke, Guest Relation Manager on 12 Dec 2023
Dear Guest, thank you for taking the time to share your experience at our hotel.We're glad you appreciated the historical significance of our location next to the museum about The Wall. We regret to hear that the room size and the glass partition in the bathroom did not meet your expectations. Our aim is to provide comfortable accommodations, and we're sorry if we fell short in this regard. While our hotel is designed with a unique touch of history and modernity, we understand that design preferences can be subjective. We take note of your comments on the shower and water temperature; guest comfort is paramount to us. We appreciate your candid review as it helps us to continuously improve our guest experience.The entire team hopes to welcome you back again.Best regards,Michelle Stuke, Guest Relation Manager

6/10 Okay

Holly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay stay for the price
We stayed for 4 nights in December 2023, and were returning guests from 2017. The overall experience was okay, but the hotel is feeling a bit worn. For example, there was a ripped hole in our bed sheet, the bathroom sink didn’t drain properly, the shower head was very limescaley, and the glass in the lift mirror was smashed. Upon arrival, we didn’t have a kettle in our room, we asked for one, and was told it would be dropped off, and it wasn't. We then asked again, and after about an hour it was dropped off. We also didn’t have milk/creamer in the room, and we asked for some and was given nespresso coffee pods instead (we didn’t even have a coffee machine in the room!). They charged us wrong at the bar one night, and came back asking for the additional money. We also didn’t find the bed very comfortable and were provided with very thin pillows. It just all felt a bit meh. The staff were friendly, and breakfast was nice. For the price, it is a good option in Berlin but I’m not sure we would stay again unfortunately.
Stayed 3 nights in Dec 2023
Response from Michelle Stuke, Guest Relation Manager on 12 Dec 2023
Dear Holly, We would like to thank you for taking the time to leave this review about your recent visit.We're pleased to hear that you enjoyed our friendly staff and the quality of our breakfast. It's heartening to know these aspects of your stay were positive. On the other hand, we regret to hear about the challenges you faced regarding room amenities and the bar experience. While our rooms are equipped with free Wi-Fi, air conditioning, LED TVs, and tea and coffee making facilities, we apologize for the oversight with the kettle and the mix-up with the coffee pods. Our dedicated staff is committed to ensuring all guest requests are met promptly, and we're disappointed we fell short in your case. Additionally, we're dedicated to maintaining our accommodation to the highest standards, including the upkeep of our bathrooms and lifts. Rest assured, we take all feedback seriously and continuously strive to provide a comfortable and enjoyable experience for all our guests.We do hope to welcome you back in the future. All the best and happy holidaysMichelle Stuke, Guest Relation Manager

6/10 Okay

Robert

Liked: Staff & service
location
Stayed 2 nights in Nov 2023
Response from Michelle Stuke, Guest Relation Manager on 28 Nov 2023
Sehr geehrter Robert,haben Sie vielen Dank für Ihr Feedback zu unserem Hotel.Es freut uns zu hören, dass Sie mit unserem Service zufrieden waren. Wir sind stolz auf unser engagiertes Team, das stets bemüht ist, unseren Gästen einen angenehmen Aufenthalt zu bereiten.Wir bedauern, dass die Sauberkeit des Zimmers und der Zustand des Hotels nicht Ihren Erwartungen entsprochen haben. Unsere Zimmer werden täglich gereinigt und wir haben eine Initiative, die es Gästen ermöglicht, auf die Zimmerreinigung zu verzichten, um die Umwelt zu schonen. Wir nehmen Ihre Anmerkungen ernst und werden sie zur Verbesserung unserer Standards nutzen.Es ist schön zu sehen, dass Sie die Annehmlichkeiten auf Ihrem Zimmer positiv bewertet haben. Unsere Zimmer sind mit kostenfreiem WLAN, Klimaanlage und LED-Fernsehern ausgestattet, um den Komfort unserer Gäste zu gewährleisten.Es wäre schön Sie in der Zukunft von uns überzeugen zu dürfen!Mit freundlichen Grüßen,Michelle Stuke, Guest Relation Manager

8/10 Good

Elizabeth, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with spacious room. Convenient location for touring. Great value for money.
Stayed 1 night in Nov 2023
Response from Tina Hilbert, General Manager on 23 Nov 2023
Dear Elizabeth,Thank you for such a positive review of your stay.We're delighted to hear that you found our hotel to be a great value with its spacious accommodations and convenient location for exploring the city.It would be a pleasure to welcome you back. Best wishes,

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice, needs some improvement to service.
Great setting in a tastefully renovated building that was once the Siemens HQ. Delicious breakfast, comfortable room. I’d be interested to know if the toilet flushes with rainwater? It was brown and made the room smell like a stagnant pond. The supplied pillows were inadequate but others are available on request. Why a pillow is a request item I don’t know. It’d be like supplying only face towels and leaving a card to say full size towels available on request! Staff not at all welcoming on arrival BUT those on the desk at checkout were delightful.
Main ‘historic’ feature staircase
Restaurant
Restaurant
Front from park
Stayed 2 nights in Nov 2023
Response from Tina Hilbert, General Manager on 23 Nov 2023
Dear Ross,Thank you for your valuable feedback.We are delighted to hear that you appreciated the tasteful renovation of our historic building and enjoyed our delicious breakfast and comfortable room.Regarding the toilet water issue you mentioned, we would like to assure you that our hotel maintains high standards of cleanliness and hygiene. We will investigate this matter further to ensure improvements are made. As for the pillows, we do offer a pillow menu for our guests to choose from, and we will make sure to communicate this more clearly in the future to enhance our guests' comfort.We appreciate your feedback on the staff, and we are glad that our team at checkout left a positive impression on you. We will continue to work on improving our service to ensure a warm and welcoming experience for all our guests.We hope to welcome you back.Kind regards,

10/10 Excellent

TOLGAHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Nov 2023
Response from Michelle Stuke, Guest Relation Supervisor on 15 Nov 2023
Dear Tolgahan,Thank you for this kind review.We are delighted to hear that you found our hotel to be in excellent condition and appreciated the cleanliness of your room. Our dedicated team works hard to maintain a high standard of cleanliness and service for our guests. It's also great to know that you were satisfied with the service provided by our friendly staff.Regarding the room amenities, we understand that they may not have met your expectations. We offer a variety of room types with different amenities to cater to our guests' needs. We would be more than happy to assist you in selecting a room that better suits your preferences during your next stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Michelle Stuke, Guest Relation Supervisor

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Michelle stuke, Guests Relations Supervisor on 15 Nov 2023
Dear Jaime,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Michelle stuke, Guests Relations Supervisor

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby needs an update
Stayed 5 nights in Oct 2023
Response from Michelle Stuke, Guest Relation Supervisor on 25 Nov 2023
Dear Steve,Please accept our thanks for this review following your experience at our hotel.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Michelle Stuke, Guest Relation Supervisor

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay. Most everyone was pretty nice and it was very clean. I am a woman and I was traveling by myself, and I felt very safe. I wish the room service menu was more like the restaurant menu, but other than that, it was pretty good.
Stayed 4 nights in Sep 2023
Response from Michelle Stuke, Guest Relation Manager on 23 Nov 2023
Dear Rosemarie,Thank you for taking the time to share your experience.We are delighted to hear that you found our hotel clean and safe during your stay. Our team takes great pride in maintaining a comfortable and secure environment for all our guests. We appreciate your feedback on the room service menu and will take it into consideration for future improvements.We hope to have the pleasure of seeing you again in the future. Kind regards,Michelle Stuke, Guest Relation Manager

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Michelle Stuke, Guest Relation Manager on 23 Nov 2023
Dear Guest,Thank you for reviewing your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back in the future. Kind regards,Michelle Stuke, Guest Relation Manager

8/10 Good

Charlotta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Michelle Stuke, Guest Relation Manager on 23 Nov 2023
Dear Charlotta,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Michelle Stuke, Guest Relation Manager

2/10 Terrible

Moukhtar

Disliked: Cleanliness, property conditions & facilities
The room I got was filthy. Carpet smelled terrible, carpet stains everywhere, stains on the chairs, black mold in the bathroom…. And many more. I would suggest you look for a different property. I brought the issues up to the hotel reception and their answer was that they are very aware of the condition and the images that i showed them and that there is nothing they can do about it.
Stayed 4 nights in Oct 2023

6/10 Okay

Nicole

Travelled with partner
Disliked: Property conditions & facilities
I would say this is more of a 3 star than a 4 star hotel. Bathrooms in need of a renovation. Room was fine. Stains on carpet and curtains weren’t nice. The safe in Our room didn’t work and they didn’t do anything about that except offer us to keep our stuff in the communal safe located where the staff keep there things. That didn’t seem safe to us. Good location if you’re ok with taking transportation to get to the main sights. Bed was comfortable.
Stayed 3 nights in Sep 2023

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and Near Attractions
Stay was lovely. Said two twins or double and was two twins which made things a bit uncomfortable, but room itself had everything we needed. It's central to a lot of the more historical attractions which is a plus if that's the aim of your trip. Loved that there was a soaking tub here. Wish the sauna was open earlier/later since our short stay meant didn't allow to take advantage. Would've liked a menu in the room, but the staff themselves were helpful! Near public transport too.
Stayed 1 night in Sep 2023
Response from André Lange, General Manager on 4 Oct 2023
Dear Gabriella,Thank you for sharing your review.We are delighted to hear that you found our location convenient for exploring historical attractions and appreciated the soaking tub in your room. Our central yet quiet location near Potsdamer Platz indeed makes it easy for our guests to visit popular sites and access public transportation.We apologize for any inconvenience caused by the twin beds in your room. For future stays, please feel free to request a room with a double bed, and we will do our best to accommodate your preference. We also regret that you were unable to enjoy our sauna during your short stay. Our team is always happy to assist with any requests or information, including room service menus, to ensure a comfortable stay for our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards,André Lange, General Manager

8/10 Good

Daxa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pleasant. Perfect spot for visiting prominent areas of interest within walking distance. Also public transport easily accessible.
Stayed 3 nights in Sep 2023
Response from Manager on 25 Sept 2023
Dear Guest,Thank you for your kind review.We are delighted to hear that you found our hotel clean and pleasant, and that our location was perfect for visiting prominent areas of interest within walking distance. It's great to know that you also appreciated the easy access to public transport. We strive to provide a comfortable and convenient stay for our guests, and your feedback is truly valuable to us.We look forward to welcoming you back. Best wishes,

6/10 Okay

Kumaran

Disliked: Staff & service, property conditions & facilities
Obviously, the room was ready but the counter person would not release it. Asked to pay extra EUR 30 of i wanted it an hour early
Stayed 3 nights in Sep 2023
Response from Manager on 25 Sept 2023
Dear Kumaran,Thank you for taking the time to share your experience with us.We appreciate that you chose to stay with us. However, we regret to hear about your dissatisfaction with the early check-in situation. Our standard check-in time is at 3 p.m., and the early check-in fee is to ensure that any guests wishing to arrive earlier are guaranteed that a room is made available for them.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,

10/10 Excellent

Anthony, Laveen

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from André Lange, General Manager on 25 Sept 2023
Dear Guest,Thank you for this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We would be delighted to welcome you back on another occasion. All the best,André Lange, General Manager

8/10 Good

Jacklin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff were very friendly
Stayed 4 nights in Sep 2023
Response from André Lange, General Manager on 18 Sept 2023
Dear Jacklin,Thank you for taking the time to review your stay.We are delighted to hear that you felt safe during your stay and appreciated our friendly staff. Our team is dedicated to providing a welcoming atmosphere and excellent service to all our guests. It's great to know that our efforts contributed to your enjoyable stay.We also appreciate your feedback on the room amenities and will continue to strive for improvement in all aspects of our hotel.We look forward to welcoming you back in the future.Best regards,André Lange, General Manager

2/10 Terrible

Shams

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could you imagine coming home from a brutally hot day from the city looking to relax in your 4.5 star luxury hotel and you come in and it’s hotter inside your room than outside? After numerous complaints they moved us to another room however that room despite being bigger was even hotter. Since day 1 all I heard was I’m sorry we are going to get an technician to fix it and nothing was done. Then after speaking to multiple residents I was able to find out that they’re AC was working just fine and it was actually too cold in their room. Now I really hope this wasn’t the case but it felt like a factor of racism as we are all Indian Americans. I will be speaking to the manager as well and would appreciate it if Expedia can help accommodate us for this really bad experience.
Stayed 3 nights in Sep 2023
Response from André Lange, General Manager on 18 Sept 2023
Dear Shams,Thank you for taking the time to share your experience with us.We are truly sorry to hear about the issues you faced with the air conditioning in both rooms. We assure you that our air conditioning system is designed to provide a comfortable environment for all our guests, and we apologize for any inconvenience you experienced. We would like to clarify that we treat all our guests equally, regardless of their background, and any perceived discrimination is absolutely not in line with our values. We have taken note of your concerns and will ensure that our team addresses them promptly to prevent such situations in the future.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,André Lange, General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I asked for an iron and board at check in. I asked again at 6pm. I asked again at 7am. I asked again at 7.45am. Think they just need to review the staffing levels as not many staff around to help - hence the delays.
Stayed 1 night in Aug 2023
Response from Manager on 18 Sept 2023
Dear Guest,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our rooms clean and comfortable. However, we apologize for the inconvenience you faced regarding the iron and board request. We understand that timely service is important, and we will review our staffing levels to ensure better assistance for our guests in the future.We appreciate your feedback on the service, as it helps us to improve and provide a better experience for our guests.We hope to welcome you back. Best wishes,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from André Lange, General Manager on 28 Aug 2023
Dear Patricia,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,André Lange, General Manager

10/10 Excellent

Victoria Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the hotel. A spacious room for a family of three, excellent breakfasts, friendly and helpful staff and well connected for walking to key sites or transport routes around the city. Would stay again.
Stayed 10 nights in Jul 2023
Response from André Lange, General Manager on 1 Aug 2023
Dear Victoria,Thank you for sharing your review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We hope to see you again on a future visit.Kind regards,André Lange, General Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from André Lange, General Manager on 1 Aug 2023
Bonjour Dear Sir, We would like to thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,André Lange, General Manager

10/10 Excellent

Mark

Stayed 7 nights in Jul 2023
Response from André Lange, General Manager on 29 Aug 2023
Dear Mark,Thank you for your kind review of your recent stay at our hotel.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,André Lange, General Manager

8/10 Good

Meg

Stayed 3 nights in Jul 2023
Response from André Lange, General Manager on 14 Jul 2023
Dear Meg,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,André Lange, General Manager

10/10 Excellent

Benjamin, Rocklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at the Movenpick hotel. Breakfast spread was incredible and conveniently located to great sites!
Stayed 4 nights in Jun 2023
Response from André Lange, General Manager on 7 Jul 2023
Dear Benjamin,Thank you for your review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you again.Best regards,André Lange, General Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from André Lange, General Manager on 19 Jun 2023
Dear Adam,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to the pleasure of welcoming you back again in the future. Many thanks,André Lange, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from André Lange, General Manager on 15 Jun 2023
Dear Guest,Thank you for sharing the review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,André Lange, General Manager

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding Employee in Ms Michelle
Air conditioning was terrible. Berlin was very warm and room was stifling Ms Michelle was just excellent and went out of her way to assist, from early checkin to dinner reservations, etc
Stayed 2 nights in Jun 2023
Response from André Lange, General Manager on 15 Jun 2023
Dear Daniel,Thank you for taking the time to share your experience at our hotel.We are thrilled to know that Ms Michelle provided you with excellent service and went above and beyond to assist you during your stay. Our team takes great pride in offering friendly and helpful service to all our guests.However, we regret to hear that you faced issues with the air conditioning in your room. Our rooms are equipped with individually controlled air conditioning systems, we apologise for any inconvenience you may have experienced and we regret you didn't reach out to our team at the time as we would have done our best to find a comfortable solution for you. We will certainly look into this matter and ensure that our systems are functioning properly to provide a comfortable stay for our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,André Lange, General Manager

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We found the location good. The room was great but the a/c didn’t work very well. The breakfast buffet was amazing and would go back just for that!
Stayed 2 nights in May 2023
Response from André Lange, General Manager on 30 May 2023
Dear Keith, Thank you for sharing your feedback about your recent experience.We are delighted to hear that you enjoyed our convenient location and found our breakfast buffet to be amazing. It's always a pleasure to provide our guests with a variety of delicious options to start their day.However, we apologize for the inconvenience you experienced with the air conditioning in your room. Our rooms are equipped with individual air conditioning controls, and we encourage guests to reach out to our front desk team for assistance in adjusting the settings to ensure a comfortable stay. We appreciate your feedback and will use it to improve our services for future guests.It would be a pleasure to welcome you again. Best regards,André Lange, General Manager

10/10 Excellent

Vanessa

Stayed 8 nights in Feb 2023
Response from André Lange, General Manager on 20 Mar 2023
Dear Vanessa,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.We would be glad to have you return for another memorable stay.Best wishes,André Lange, General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure if the heater was tunable, it was a bit too warm. Otherwise, it was perfect.
Stayed 1 night in Nov 2022

10/10 Excellent

Moayad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, but very clean and everything is working, the staff are very helpful and they serve with a smile on their face. I loved how there was a bus station and an underground station on the same street of the hotel (around 2 minutes walk or so) making transportation to and from the hotel very very easy.
Stayed 7 nights in Nov 2022

6/10 Okay

Rod

Stayed 2 nights in Nov 2022

8/10 Good

Dale

Liked: Staff & service, property conditions & facilities
Mövenpick was very, very good.
Service was excellent. I forwent a clean of my hotel room for a €5 voucher which I didn’t get even after chasing it on the phone with reception. Don’t know what happened there. That said every member of the reception and especially the lady manager was outstanding. Amazing staff and top location.
Stayed 3 nights in Oct 2022

6/10 Okay

Mark Ryan Delos Santos, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a fantastic place to stay but they only give 2 pillows which are flat and hurts your neck.
Stayed 5 nights in Oct 2022

10/10 Excellent

Alyssa

Stayed 3 nights in Oct 2022

8/10 Good

aynur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a central but quite location next to Anhalter S-bahn station. Walkable distance to Brandenburg Tor, Berlin Wall topography memorial, Checkpoint Charlie. For shoppers - bus 29 takes you strait to Kurfürstendamm. Our room was basic but clean and comfy (but as stated in other reviews- pillows are very flat and small). Breakfast was great and stuff is very polite and friendly.
Stayed 4 nights in Sep 2022

10/10 Excellent

Marie

Stayed 1 night in Sep 2022

8/10 Good

Dee Dee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. The only complaint was that I was told that checkin was at 3 pm and when I went back at that time, the room was not ready. Having flown in from the US, and being awake for over 24 hours, I was exhausted.
Stayed 4 nights in Sep 2022

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Tired hotel with no redeeming features
You’re likely to find that you could get far more for your money elsewhere. It’s not a four star hotel. Not at all. The room needs a face lift, I had a kettle that leaked, a phone that didn’t work, a tv with no sound. They gave me only 1 towel and when I asked for an iron, it was 100 years old, burnt. Not even a little milk for tea in the warm fridge.
Stayed 3 nights in Aug 2022

4/10 Poor

Ramy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Would not stay there again
Front disk staff is unfriendly and the room they gave us at first had no AC, we switched to another room and the fridge was not working properly , the only good thing was the room service
Stayed 1 night in Aug 2022

10/10 Excellent

Merete

Stayed 2 nights in Jul 2022

8/10 Good

Peter Schmidt

Stayed 4 nights in Apr 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022