We stayed for 4 nights in December 2023, and were returning guests from 2017.
The overall experience was okay, but the hotel is feeling a bit worn. For example, there was a ripped hole in our bed sheet, the bathroom sink didn’t drain properly, the shower head was very limescaley, and the glass in the lift mirror was smashed. Upon arrival, we didn’t have a kettle in our room, we asked for one, and was told it would be dropped off, and it wasn't. We then asked again, and after about an hour it was dropped off. We also didn’t have milk/creamer in the room, and we asked for some and was given nespresso coffee pods instead (we didn’t even have a coffee machine in the room!). They charged us wrong at the bar one night, and came back asking for the additional money. We also didn’t find the bed very comfortable and were provided with very thin pillows. It just all felt a bit meh. The staff were friendly, and breakfast was nice. For the price, it is a good option in Berlin but I’m not sure we would stay again unfortunately.