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Reviews of Mercure Hotel Berlin City West

4 out of 5
Mercure Hotel Berlin City West
Ohmstr. 4-6, Berlin, BE

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 865 reviews" "
Rating 8 - Good. 385 out of 865 reviews" "
Rating 6 - Okay. 165 out of 865 reviews" "
Rating 4 - Poor. 55 out of 865 reviews" "
Rating 2 - Terrible. 30 out of 865 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodelio, Oregon City

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and very helpful Staff
Stayed 1 night in Mar 2024
Response from Kind regards from Berlin. on 11 Mar 2024
Dear Rodelio, thank you very much for your great review and your kind words. :-) We look forward to welcoming you again and wish you all the best.

6/10 Okay

SE WOONG

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
staff is very kind but room is little dirty
Stayed 3 nights in Feb 2024
Response from Kind regards from Berlin. on 19 Feb 2024
Dear Se Woong, thanks for your review. :-)We look forward to welcoming you again.

4/10 Poor

Dmytro

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Das Team vom Mercure Hotel Berlin City West. on 9 Jan 2024
Lieber Dmytro, wir danken Ihnen für Ihr Feedback.Auf bald. :-)

4/10 Poor

Benjamin

Travelled with family, Business traveller
Liked: Staff & service
The bed was worse than sleeping on razor wire and was very nasty.
Stayed 4 nights in Dec 2023
Response from The Team from Mercure Hotel Berlin City West on 9 Jan 2024
Dear Benjamin, we would first like to thank you for your feedback. What exactly was wrong with your bed? We are always grateful for constructive feedback. :-)Kind regards from Berlin.

2/10 Terrible

Ndulamo

Stayed 2 nights in Nov 2023
Response from Das Team vom Mercure Hotel Berlin City West on 21 Nov 2023
Sehr geehrter Gast, was genau hat Ihnen für eine bessere Bewertung gefehlt? Wir sind durchaus bereit für konstruktive Kritik.Wir wünschen Ihnen alles Gute.

8/10 Good

Mei Yee

Stayed 1 night in Nov 2023
Response from Das Team vom Mercure Hotel Berlin City West on 14 Nov 2023
Liebe Mai Yee, herzlichen Dak für Ihre tolle Bewertung.Auf bald. :-)

8/10 Good

Andy

Business traveller
Basic hotel
Basic hotel - junior suite no difference to stands d room as far as I could tell. Buffet breakfast limited in choice compared to other hotels.
Stayed 3 nights in Oct 2023
Response from Astrid Schaffer on 18 Oct 2023
Dear Andy, thanks for your comment.We wish you all the best.See you next time in Berlin

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Astrid Schaffer - Empfangs- und Reservierungsleitu on 11 Sept 2023
Lieber Frank, vielen Dank für Ihre gute Bewertung worüber wir uns sehr freuen. Bis zum nächsten Mal. Liebe Grüße

10/10 Excellent

Ourisha

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and tidy it looked just like the online pictures.
Stayed 5 nights in Aug 2023
Response from Astrid Schaffer on 29 Aug 2023
Dear Ourisha, thanks a lot for your very good comment.See you next time.Best regards

10/10 Excellent

barrie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Mercure Hotel Berlin City West on 25 Jul 2023
Lieber Gast, vielen Dank für Ihre volle Punktzahl. :-)Bis ganz bald wieder in unserem Haus.Herzliche Grüße aus der Ohmstraße.

10/10 Excellent

SHAHID

Liked: Staff & service, property conditions & facilities
Very good service and dining.
Stayed 3 nights in May 2023
Response from Mercure Hotel Berlin City West on 15 May 2023
Dear Shahid, thank you very much for your wonderful review. :-) See you soon again in our hotel. All the best to you and kind regards.

4/10 Poor

Numan

Stayed 2 nights in Apr 2023
Response from Beste Grüße aus der Hauptstadt. on 29 Apr 2023
Guten Tag, zu dem Feedback zu Ihrem Aufenthalt können wir keinerlei Argumentation geben.

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked whilst visiting Fruit Logistica. Welcome pack in room was excellent, diary came in use and the ferrero rochers were yum! Concierge staff very friendly and helpful.
Stayed 1 night in Feb 2023
Response from Katrin Elze on 17 Feb 2023
Dear Stacey, thank you very much for your wonderful review. :-)We are very happy about your positive mention of the treatments for you. See you soon. Greetings from Berlin.

10/10 Excellent

Tomasz

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel is near the UBahn station, rooms was clear and nice.
Stayed 3 nights in Jan 2023
Response from Katrin Elze - Direktionssassistentin on 31 Jan 2023
Dear Tomasz, thank you for your wonderful rating. See you soon. :-)

10/10 Excellent

Evan

Stayed 3 nights in Oct 2022

10/10 Excellent

Abraham

Stayed 1 night in Oct 2022
Response from Katrin Elze on 31 Oct 2022
Lieber Abraham, wir danken Ihnen sehr für Ihr wunderbares Feedback. Bis bald wieder. :-)

2/10 Terrible

Amaka

Disliked: Cleanliness, staff & service, amenities
No air conditioning systen and they were not honest about the fact that it is a norm for them. The bathroom needs renovations, they need to dp better with the hotel as a whole. I enjoyed the breakfast, though
Stayed 2 nights in Aug 2022
Response from Stefanie Bobon - General Manager on 21 Aug 2022
Dear Amaka,we feel sorry for the circumstances during your stay.Unfortunately, the specialist company could not repair our air conditioning system.Best regards

6/10 Okay

Kazim

Liked: Cleanliness
Disliked: Staff & service
I didn't like how the guy at the reception talked to me when I asked him about the coffee. It wasn't just a pleasant experience overall.
Stayed 1 night in Aug 2022
Response from Stefanie Bobon - Cluster General Manager on 8 Aug 2022
Dear Kazim, thank you for your review and wish you a wonderful summer time. Greetings from the capital.

6/10 Okay

Isabella

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
UNHELPFUL AND RUDE STAFF!
We checked in with a lady called Cindy Chen, after going up to the room I realised we had been given the wrong room as I had paid extra for a superior room with a balcony, mini bar, and tea and coffee facilities, yet there was no balcony, only a kettle with no proper tea and coffee makings, and the minibar fridge wouldn’t open. I went down to reception to express my issues however the lady, Cindy Chen, told us we had been given a bathroom instead of a balcony (not what I paid extra money for!!!) and that she couldn’t sort out our issues. As she was the manager, and the only member of staff on shift, i question whether she should be in that role if she’s unable to sort out any issues. After a small while of us trying to make sense of things she started shooing us to the side with hand gestures and told us to come back tomorrow so someone else could sort it out. We therefore gave up and went back up to the room where I then contacted hotels.com customer service, and again the lady I spoke to was no help either, saying that the bathroom was instead of the balcony, not understanding the only reason I paid extra was for the balcony, she didn’t resolve my issue at all just offered me a coupon which as much as I appreciate it, would have been better to just sort out the issue at hand! At this point I just left it as I realised noone was going to help! Couple of other things to note- stains on the carpet in our room (picture attached) and the bathroom door wasn’t even able to shut
Stayed 3 nights in Jun 2022
Response from Stefanie Bobon - General Manager on 4 Jul 2022
Dear Isabella, thank you very much for your review. Cindy immediately passed on her problem to the management and they reacted immediately. We immediately contacted expedia and also tried to contact you. We have sent several e-mails, unfortunately without success and we have never reached you at home. We take your complaint very seriously, but we could not reach you. Dear Isabella, thank you very much for your review. Cindy immediately passed on her problem to the management and they reacted immediately. We immediately contacted expedia and also tried to contact you. We have sent several e-mails, unfortunately without success and we have never reached you at home. We take your complaint very seriously, but we could not reach you. Dear Isabella, thank you very much for your review. Cindy immediatly passed on her problem to the management.and they reacted immediately as well. We contacted expedia the same day and also tried to contact you. We have send several e-mails, unfortunately without success and we have never reached you in our hotel. We take complaint very seriously, but we could not reach you. Best regards Stefanie Bobon Dear Isabella, thank you very much for your review. Cindy immediately passed on her problem to the management and they reacted immediately. We immediately contacted expedia and also tried to contact you. We have sent several e-mails, unfortunately without success and we have never reached you at home. We take your complaint very ser

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a nice, clean facility with friendly, helpful staff. Overall it's a nice place to stay. Sadly the bar had closed during lockdown and is still eaiting to reopen. But you can get beer at reception or the nearby shops and sit at the pool area. There is an underground station slmost outside, so transport links are good. We ate at a nice Italian restaurant just two streets over, but again there are several nearby restaurants with a range of food options. I felt comfortable saying here and would do so again.
Stayed 3 nights in Jun 2022
Response from Stefanie Bobon - General Manager on 22 Jun 2022
Dear Mary Thank you for your positive comment. Your positive feedback is a great motivation for us. It attests, that we are on our way to fulfill the expectations of our guests We are looking forward to welcoming you to our house again. Sincerely

8/10 Good

Kathryn, Blackpool

Travelled with partner
Liked: Cleanliness, staff & service
Room very clean, good shower and facilities. Nice breakfast. Friendly staff. Metro at the top of the street. Berlin offering €9 pass for the month on all public transport in June - Aug. Good restaurants and supermarket nearby. Despite an email from the hotel telling me otherwise, the restaurant and bar are closed except breakfast.
Stayed 3 nights in Jun 2022
Response from Stefanie Bobon – General Manager on 19 Jun 2022
Dear Kathryn Thank you for your feedback on your stay. We look forward to welcoming you once again to our house. Kind regards

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice n friendly stuff willing to assist at all time. Property is Very close to U 7 underground station. So quite easy to get to any part of the city. Few good restaurants.
Stayed 2 nights in Dec 2021
Response from Stefanie Bobon - General Manager on 30 Dec 2021
Dear Guest Thank you for your feedback on your stay. We are glad you enjoyed it. We look forward to welcoming you to our house again. Sincerely

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Stefanie Bobon – General Manager on 15 Sept 2021
Sehr geehrter Gast, vielen Dank für Ihre nettes Feedback. Wir freuen uns, Sie ein weiteres Mal in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

ONDREJ

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Stefanie Bobon – General Manager on 25 Aug 2021
Lieber Gast, wir danken Ihnen für das tolle Feedback. Wir freuen uns, Sie ein weiteres Mal in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen

6/10 Okay

Walid

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2021
Response from Stefanie Bobon – General Manager on 17 Aug 2021
Lieber Gast, vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt. Wir danken Ihnen für das tolle Feedback. Wir freuen uns, Sie ein weiteres Mal in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen

10/10 Excellent

Alireza

Stayed 1 night in Jul 2021
Response from Stefanie Bobon - General Manager on 21 Sept 2021
Dear Thank you for your great feedback on your stay. We look forward to welcoming you to our house again. Sincerely

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Stefanie Bobon - General Manager on 24 Jun 2021
Lieber John, wir danken Ihnen für die wundervolle Bewertung und freuen uns, Sie erneut in unserem Haus willkommen zu heißen. Herzliche Grüße, Stefanie Bobon - General Manager

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Stefanie Bobon on 5 Oct 2020
Liebe Irena, vielen lieben Dank für Ihre wundervolle Bewertung! Wir freuen uns auf Ihren nächsten Aufenthalt in unserem Haus. Viele Grüße aus Berlin, Stefanie Bobon - General Manager

2/10 Terrible

Alexis

Business traveller
Disliked: Cleanliness, staff & service
Rude staff who didnt care or weren't there !
Whoever is on duty in the morning needs firing !!@@ just had to open the doors myself, noone on the desk and was going to miss my taxi to the airport . yes 5am but still not on !!!!! disgusting !!!! I knocked on every door desperately trying to get attention. Finally went round the counter and ooened the security doors with the keys if I broke the door I dont care!!! I nearly missed my flight because of this !!! Disgusting good job i didnt need a taxi from you !! Clearly someone was asleep or worse !! If there was an emergency what would someone do ???
Stayed 1 night in Jul 2020
Response from Katrin Elze on 29 Jul 2020
Dear Alexis, we would like to sincerely apologize to you again. We have already spoken to the Night Audit about this situation. This will never happen again! We hope to be able to fully convince you of us on your next visit. Best regards, Katrin Elze - Assistant to the Director

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Stefanie Bobon on 9 Jan 2020
Liebe Gäste, wir danken Ihnen für die tolle Bewertung. Bis zum nächsten Mal! Viele Grüße, Stefanie Bobon - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything ie shops, transport and airport
Stayed 1 night in Dec 2019
Response from Stefanie Bobon on 23 Dec 2019
Dear guest, thank you for your great review and warm words. See you again soon at the Mercure Hotel Berlin City West. Sincerely, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Stefanie Bobon on 6 Dec 2019
Lieber Gast, wir danken Ihnen für die tolle Bewertung und freuen uns auf Ihren nächsten Besuch bei uns! Herzliche Grüße, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Stefanie Bobon on 16 Oct 2019
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch bei uns! Herzliche Grüße, Stefanie Bobon - General Manager

8/10 Good

DCG, Houston, TX

Travelled with family
Liked: Staff & service, amenities
Pretty outdated, but decent for a 1 night for a layover
Stayed 1 night in Oct 2019
Response from Stefanie Bobon on 7 Oct 2019
Dear guest, thank you for your good review. We look forward to your next visit with us. Sincerely, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and on property restaurant and bar, with excellent service. Room is nice but basic.
Stayed 1 night in Oct 2019
Response from Stefanie Bobon on 7 Oct 2019
Dear guest, thank you for your great review. We look forward to your next visit with us. Sincerely, Stefanie Bobon - General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Stefanie Bobon on 9 Oct 2019
Lieber Gast, danke für Ihre Bewertung. Gerne können Sie uns per Mail mitteilen, warum Sie so bewertet haben. Nur so können wir uns stetig verbessern. Herzliche Grüße, Stefanie Bobon - General Manager

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be much better.
Good stay. But TV didn't work. The remote control was broken. Receptionist asked to wait till next day but didn't offer any solution or compensation. We were there only one day and were counting on watching the TV in the evening.
Stayed 1 night in Oct 2019
Response from Stefanie Bobon on 7 Oct 2019
Dear Mariusz, Thank you for your great review. I will contact the relevant colleague immediately. Until next time! Sincerely, Stefanie Bobon - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Polite, clean, fun and delicious. About 10 minute drive from checkpoint Charlie.
Stayed 2 nights in Sep 2019
Response from Stefanie Bobon on 2 Oct 2019
Dear guest, thank you for your 100% rating. We look forward to your next visit with us. Sincerely, Stefanie Bobon - General Manager

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to airport in a “company town” part of Berlin. Hotel rooms esp bathrooms are pretty beat.
Stayed 1 night in Sep 2019
Response from Stefanie Bobon on 16 Sept 2019
Dear William, thank you for the rating of your stay. We look forward to welcoming you back soon. Sincerely, Stefanie Bobon - General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location, easy to reach by subway and a short cab ride from Tegel Airport
Stayed 1 night in Sep 2019
Response from Stefanie Bobon on 11 Sept 2019
Dear guest, we thank you for your review and look forward to welcoming you back soon in our house! Sincerely, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Stefanie Bobon on 5 Sept 2019
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, Sie bald wieder bei uns zu begrüßen! Herzlichst, Stefanie Bobon - General Manager

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel stay.
Nice staff, average hotel. Parking on street, just outside the hotel.
Stayed 1 night in Aug 2019
Response from Stefanie Bobon on 3 Sept 2019
Dear guest, thank you for your rating. We look forward to welcoming you back soon in our house! Sincerely, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Stefanie Bobon - General Manager on 16 Aug 2019
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Aufenthalt. Viele Grüße

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Tired and expensive
The staff were friendly as polite, but the hotel felt tired and was not value for money. I wish I had stayed closer to the centre of Berlin where there were cheaper options. This is not worth £100 per night.
Stayed 1 night in Jul 2019
Response from Stefanie Bobon - General Manager on 5 Aug 2019
Dear David, thanks a lot for your review. We hope to see you again. Best regards Stefanie Bobon - General Manager

6/10 Okay

Verified traveller

Travelled with partner
Pretty lackluster... didn't seem very clean. It was pretty loud in the hallways too.
Stayed 1 night in Jul 2019
Response from Stefanie Bobon - General Manager on 29 Jul 2019
Dear guest, thank you for your rating. Best regards, Stefanie Bobon - General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Mercure Hotel Berlin City West on 27 Jun 2019
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Viele Grüße Stefanie Bobon - General Manager

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Stefanie Bobon on 9 Jun 2019
Lieber Gast, wir danken Ihnen für die Bewertung Ihres Aufenthaltes. Bis bald im mercure Hotel Berlin City West, Stefanie Bobon - General Manager

4/10 Poor

Ruchika

Disliked: Cleanliness, property conditions & facilities, room comfort
The room had large stains on the carpet and lounge chair
Stayed 1 night in May 2019
Response from Stefanie Bobon on 31 May 2019
Dear guest, we thank you for the rating of your stay and your reference. I will immediately pass this on to my housekeeper. Until next time, Stefanie Bobon - General Manager

8/10 Good

mark

Liked: Cleanliness, property conditions & facilities
Mercure West
Next door to Siemensdam U-ban station. Makes it easy to get around. Wifi is ridiculous as had to get a 24 hour login every day. Bed was memory foam so a bit warm.
Stayed 8 nights in May 2019
Response from Stefanie Bobon on 22 May 2019
Dear Mark, we thank you for the evaluation of your stay and look forward to welcoming you again soon. Best regards, Stefanie Bobon - General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was cautious after reading the reviews but It was actually s pleasant surprise.
Stayed 1 night in May 2019
Response from Stefanie Bobon on 13 May 2019
Dear guest, thank you very much for your great review and the words of praise! I will gladly pass these on to my team. We look forward to your next visit with us! Sunny greetings from Berlin, Stefanie Bobon - General Manager