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Reviews of Leonardo Royal Hotel Berlin Alexanderplatz

4.5 out of 5
Leonardo Royal Hotel Berlin Alexanderplatz
Otto-Braun-Strasse 90, Berlin, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 1006 reviews" "
Rating 8 - Good. 405 out of 1006 reviews" "
Rating 6 - Okay. 60 out of 1006 reviews" "
Rating 4 - Poor. 16 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theo, Cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in central Berlin. Groups seem to use it a lot so some times lifts are very busy
Stayed 2 nights in Mar 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 18 Mar 2024
Dear Theo, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 1 night in Feb 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 1 Mar 2024
Dear Nathan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Brooks

Stayed 4 nights in Feb 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 19 Feb 2024
Hello Brooks, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Leonardo Royal Hotel Berlin multiple times and it never disappoints! Efficient check-in, friendly staff, comfortable bed, hot shower, nicely decorated throughout and in a great location with excellent transport links. Will be back - thank you!
Stayed 3 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 16 Jan 2024
Hello Eleanor, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Royal Berlin Alexanderplatz again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

10/10 Excellent

Haroula

Stayed 5 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 9 Jan 2024
Dear Haroula, Thank you for 5 star review. I hope we could host you again at Leonardo. Best regards,

10/10 Excellent

Mark

Stayed 5 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 2 Jan 2024
Hallo Mark, Danke, für Ihre Bewertung mit der bestmöglichen Punktzahl. Bis zu Ihrer nächsten Buchung und alles Gute. Mit freundlichen Grüßen,

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast buffet, small room
Although the room was quite small, we made do. We loved we could open the windows wide to let fresh air through, especially during this season when you want to ensure no germs are floating around. The highlight was definitely the breakfast buffet, that made up for any lack of space in the room. It was a proper thorough buffet with delicious options. We will be returning to stay here just for the buffet.
Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 2 Jan 2024
Dear Justus, Thank you for the rating and for your stay in our hotel. We sincerely appreciate your support and hope to have a chance to welcome you back in Leonardo Royal Berlin Alexanderplatz very soon. Kind regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Really nice room. Ten minute walk from Alexanderplatz or a short tram ride. Staff were friendly and helpful. Super value. Thank you for a great stay.
Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 22 Dec 2023
Dear David, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location
The only bad thing about the hotel was the church bext door ringing its bell every morning. Service was very good, rooms were a good size. Check in and check out were seeemles. Very good location, 15 mins walk from Alexanderplatz, a main transport hub.
Stayed 4 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 23 Nov 2023
Dear Jason, We don't want to miss the chance to thank you for your feedback about our Leonardo Royal Berlin Alexanderplatz. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. We are sorry that you felt disrupted about the church bells, please indicate next time that you want to have a room to the quiet inner court. Our team and I are looking forward to your next visit. Best regards,

6/10 Okay

Ivan, Moscow

Stayed 1 night in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 21 Nov 2023
Dear Ivan, Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on 8 Nov 2023
Hello Alex, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin Stay- Sehr gut
Another Great Stay. We love this hotel. Only point to note would be that rooms were very warm at night and no AC system.
Stayed 4 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on 6 Nov 2023
Dear Neil, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Royal Berlin Alexanderplatz again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 2 Oct 2023
Hello Catherine, Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. Best regards,

8/10 Good

Shu Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 18 Sept 2023
Dear Shu Tim, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Royal Berlin Alexanderplatz. Best regards,

6/10 Okay

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a tiny room with no soap for the bathroom sink, just an all-in-one soap in the shower. I was also placed on the second floor, and outside the window was the garbage, so I had a 6 a.m. wake-up call each day. The most annoying thing to me was a single bed comforter on a queen-sized bed. Staff were all very nice, the room was clean and the bed was comfortable and it was a good location and felt like a safe neighbourhood.
Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 13 Sept 2023
Hello Gerard, We appreciate your constructive feedback very much. It helps us to recognize our weaknesses and improve our performance. Sustainability of customer satisfaction is very important to us. We discussed your comments regarding the background noise during the delivery in the team, we can well understand that this annoyed you. We will contact the supplier again. We are doing our best to resolve the matter you raised. Thank you for letting us know. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

8/10 Good

Jasjeet, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on 21 Aug 2023
Dear Jasjeet, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on 24 Jul 2023
Hallo Robert, Kommen Sie bald wieder nach Berlin und seien Sie unser Gast! Wir würden uns wirklich sehr freuen und verbleiben bis dahin mit freundlichen Grüßen,

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Hotel is walkable to centre of Berlin (Alexanderplatz), was a nice room. However, air con wasn't quite working cool enough. Decent option for a stay for the price compared to others.
Stayed 3 nights in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on 14 Jun 2023
Dear Neil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Joeby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was great, staff, rooms to location were all fantastic. There is a church close by which ring their bell in the morning while we were still sleeping but other then that we can’t complain.
Stayed 4 nights in May 2023
Response from Katrin Kraske, Guest Relations Manager on 12 Jun 2023
Dear Joeby, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely. We were upgraded.
Stayed 1 night in May 2023
Response from Katrin Kraske, Guest Relations Manager on 31 May 2023
Dear dianne, we are so happy and proud to read your comments. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great food and cocktails from the bar. Easy to find our way back to on public transport. Would definitely stay there again
Stayed 3 nights in May 2023
Response from Katrin Kraske, Guest Relations Manager on 22 May 2023
Dear Robert, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2023
Response from Katrin Kraske, Guest Relations Manager on 13 Mar 2023
Dear Jimmy, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

10/10 Excellent

Eran

Business traveller
Liked: Staff & service, property conditions & facilities
Rooms are nice clean and comfortable. Very nice breakfast .
Stayed 5 nights in Mar 2023
Response from Katrin Kraske, Guest Relations Manager on 13 Mar 2023
Dear Eran, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

6/10 Okay

Johannes

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel is clean and well maintained, and it is in a convenient location; unfortunately, the level of service and amenities is not corresponding to a 4 Star level at all - examples: only one free bottle of water upon arrival, or if the stay exceeds 5 days, this is simply annoying…; the room not even offers a pen and a notepad next to the phone; there is only one one big towel in the bathroom per person, no wash cloth…my feeling is that the management decided to save a little that way, and while this may work for the medium budget tourists who mostly seem to frequent this hotel, it is not adequate for a business traveller. The breakfast offers great variety, on the positive side, but the quality of the ingredients appears only as average. On a positive note, most of the staff is friendly and helpful.
Stayed 3 nights in Feb 2023
Response from Katrin Kraske, Guest Relations Manager on 20 Feb 2023
Dear Johannes, Thank you for taking the time to rate your stay at the Leonardo Royal Berlin Alexanderplatz. We are very sorry that you were not satisfied with our 4* superior business hotel. We offer amenities like the bottle of water only at arrival day, just like a welcome.Unfortunately, we can only offer our usual service in the room to a very limited extent. Therefore, for health and environmental reasons, there are no additional amenities for our guests (shower gel, soap, shampoo, shower cap, bathrobe, shoehorn, slippers etc.) as one is used to. We agree with you, letters and pens are a nice welcome for our guests, but we have refrained from doing so for environmental reasons. We have Suite Pads on the where everything is explained and you can also order more towels or you have a choice of pillows. If necessary, our team at the reception will help you so that you don't go wanting. Kind regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Katrin Kraske, Guest Relations Manager on 6 Mar 2023
Dear Steve, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Royal Berlin Alexanderplatz. Best regards,

2/10 Terrible

neil

Business traveller
Disliked: Amenities, property conditions & facilities
Restaurant gave me food poisoning, stuck in my room for 4 days.
Response from Katrin Kraske, Guest Relations Manager on 6 Jan 2023
Hello Neil, Thank you for taking the time to rate your stay at the Leonardo Royal Berlin Alexanderplatz. We are very sorry that you were sick during your stay. Unfortunately, you have not told your criticism on spot. We would have had the opportunity to help you, call a doctor and check if your sickness was from food or not. Our kitchen has strict hygiene measures and if a case of poisoning actually occurs, we have to react immediately, report it to the health department and possibly warn other guests. Unfortunately, we didn't know anything about all this, which is very unfortunate because we can no longer understand it afterwards. We are always doing our best to resolve the matter you raised. Thanks and kind regards,

10/10 Excellent

Caroline

Stayed 2 nights in Oct 2022
Response from Katrin Kraske, Guest Relations Manager on 27 Feb 2023
Dear Caroline, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

6/10 Okay

Sharifah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fine hotel but you some staff were quite rude and unhelpful (a few others were very friendly!). Reception was not friendly or helpful when I checked in, didn’t give me any information about breakfast, the gym, other amenities or things nearby etc. Later, I called reception to get a set of cutlery (there wasn’t even a spoon in the room) and a bowl to eat some food to which she replied I needed to come down and get it myself. I asked for the items in the very quiet bar and the waitress told me to ask in the restaurant rather than go fetch it herself. The lady in the restaurant greeted me with a frown and reluctantly came back with the cutlery and bowl. I asked for a glass of water in the bar another night and said tap water was fine, which the waitress (a different one) seemed annoyed about. She proceeded to less than half fill a small glass with water (so maybe 150ml?), so I asked if she could please fill it up more. She laughed and shook her head as if I was being ridiculous. I needed to take tablets and it wasn’t enough water but again she was quite rude about it. Other than that the hotel was in an okay location, not great but not terrible, about a 15 min walk to Alexander Platz. The gym was small but nice, the breakfast was decent and the hotel was decorated nicely. My room was a good size, even though it was at the front of the property it was quiet. Pillows were far too soft though and overall I didn’t sleep well. Overall a fine hotel but I wasn’t made feel very welcome.
Stayed 4 nights in Nov 2022
Response from Katrin Kraske, Guest Relations Manager on 21 Nov 2022
Dear Sharifah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We offer amenities like the bottle of water only at arrival day, just like a welcome. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

10/10 Excellent

Trenton

Stayed 3 nights in Oct 2022
Response from Katrin Kraske, Guest Relations Manager on 20 Feb 2023
Dear Trenton, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

10/10 Excellent

Jennifer, San Francisco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Have stayed multiple times over the past few years and it's even better since their stylish renovation. Super great value for the price. One of the more affordable hotels, and in a nice location next to a huge park Volkspark Friedrichshain that feels like a neighborhood, yet easy to access central parts of Berlin. The staff are always also very friendly.
Stayed 2 nights in Oct 2022
Response from Katrin Kraske, Guest Relations Manager on 24 Oct 2022
Dear Jennifer, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

8/10 Good

Andy

Stayed 3 nights in Sep 2022
Response from Katrin Kraske, Guest Relations Manager on 5 Oct 2022
Dear Andy, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Berlin Alexanderplatz. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

10/10 Excellent

Christian

Stayed 4 nights in Sep 2022
Response from Katrin Kraske, Guest Relations Manager on 3 Jan 2023
Dear Christian, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel with good transport links
Stayed 3 nights in Jul 2022
Response from Katrin Kraske, Guest Relations Manager on 22 Aug 2022
Dear Jeff, Nice to read that you have our location in positive memory. Best regards,

8/10 Good

Jesus, Monterrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to stay again at this place because i felt at home. Its very close to all the things that matter to me. And the ones not close enough, i could get there by getting on the city train thats just in front of the hotel.
Stayed 3 nights in Aug 2022
Response from Katrin Kraske, Guest Relations Manager on 17 Aug 2022
Dear Jesus, Thanks for your great review. We are very pleased that you enjoyed your stay at our Leonardo Royal Berlin Alexanderplatz and our team made an important contribution to this. To provide you an excellent service is always our mission and it is a great pleasure to see that you appreciate our efforts. We are looking forward to welcoming you again as a guest. Best regards,

10/10 Excellent

Rhys

Stayed 3 nights in Jul 2022
Response from Katrin Kraske, Guest Relations Manager on 31 Jul 2022
Dear Rhys, Nice to read that you have our hotel in positive memory. Best regards,

10/10 Excellent

Steven

Stayed 1 night in Jun 2022
Response from Katrin Kraske, Guest Relations Manager on 30 Jun 2022
Hallo Steven, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy, staff could have been more efficient at checking, overall a great place to stay
Stayed 2 nights in Apr 2022
Response from Katrin Kraske, Guest Relations Manager on 4 May 2022
Dear Jim, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards

2/10 Terrible

Christian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
prices are expensive, staff not helpful the hotel lobby is always busy, there are better options.
Stayed 10 nights in Mar 2022
Response from Katrin Kraske, Guest Relations Manager on 29 Apr 2022
Hello Christian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first sight when i arrived i expected a bigger room and a bigger bed but once i stayed there i loved every single detail they have and the staff was super friendly! The tv is connected with a casting so you can always be watching your tv show or any series online that’s what i did! I had a swimming competition and I stayed there last time and i did one of the best championships and this time it was the same and i qualified to worlds championship! so definitely i am coming back again! I feel it’s a good luck place to me!
Stayed 7 nights in Apr 2022
Response from Katrin Kraske, Guest Relations Manager on 14 Apr 2022
Dear Mohamed, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again and good luck.

10/10 Excellent

Hayk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time there. Recommending.
Stayed 3 nights in Nov 2021
Response from Katrin Kraske, Guest Relations Manager on 16 Nov 2021
Dear Hayk, Thank you for 5 star review. I hope we could host you again in more healthy times and full entertainment we offer at Leonardo. Best regards,

4/10 Poor

Nicholas

Liked: Staff & service
The WiFi and the beverage offered in the room spoiled the stay. The WiFi is free because there is no obvious cost to using it. However, you have to sign up to Ts&Cs to use it and you have to agree to allow all cookies. It also cuts out if you were not using it for a few seconds. The beverage in the room was poor quality and very limited. The sort facility which an accountant would choose rather than someone with knowledge of food and drink. We found that the staff were polite and helpful.
Stayed 4 nights in Oct 2021
Response from Katrin Kraske, Guest Relations Manager on 7 Nov 2021
Dear Nicholas, Thank you very much for your feedback regarding your recent stay at the Leonardo Royal Berlin Alexanderplatz. We take the criticism and feedback from our guests very seriously, it is with this information that we can discover our weaknesses and improve them. Please be assured that your comments regarding the WIFI have been discussed with the respective head of department. We offer amenities like the bottle of water only at arrival day in the room, just like a welcome. We decided us against a filled mini-bar or fridge as you will have at each floor a drink and snack automat with a bigger choice. It is our hope that you will give us another opportunity to serve you and wish you all the best. Kind regards,

4/10 Poor

Ursula, Boston

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2021
Response from Katrin Kraske, Guest Relations Manager on 27 Feb 2023
Dear Ursula, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

8/10 Good

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nicely decorated rooms.
Stayed 3 nights in Oct 2021
Response from Katrin Kraske, Guest Relations Manager on 25 Oct 2021
Dear Johannes, What a great rating. Thank you so much for that. We look forward to seeing you again at the Leonardo Royal Berlin Alexanderplatz. Best regards,

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Katrin Kraske, Guest Relations Manager on 25 Oct 2021
Hello Andrei, Thank you for your review. I hope we could host you again in more healthy times and full entertainment we offer at Leonardo. Best regards,

4/10 Poor

Maxene

Travelled with family
Disliked: Property conditions & facilities
the hall way lights on the 6th floor needs to stay on long enough for safety.
Stayed 3 nights in Sep 2021
Response from Katrin Kraske, Guest Relations Manager on 21 Oct 2021
Dear Maxene, Thank you for taking the time to share your feedback. We will check the lights. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Yuval

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money
good hotel. centraly located. lots of public transportaion near buy/ lots of dinning and shoping option on the area/
Stayed 5 nights in Sep 2021
Response from Katrin Kraske, Guest Relations Manager on 8 Oct 2021
Dear Yuval, We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are glad to welcome you again to the Leonardo Royal Berlin Alexanderplatz and to convince you of our ever-improving commitment to excellent service. Best regards,

10/10 Excellent

Shah

Stayed 1 night in Oct 2020
Response from Katrin Kraske, Guest Relations Manager on 16 Oct 2020
Dear Shah, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A good hotel, which is taking covid security seriously. Not great for business, as the desk space is small and much taken up by the coffee maker, and the chair is a backless affair, but otherwise well appointed and quite convenient for bus and tram
Stayed 4 nights in Sep 2020
Response from Katrin Kraske, Guest Relations Manager on 7 Oct 2020
Dear Mark, Thanks for your great review. We are very pleased that you enjoyed your stay at our Leonardo Royal Berlin Alexanderplatz and our team made an important contribution to this. To provide you an excellent service is always our mission and it is a great pleasure to see that you appreciate our efforts. We are looking forward to welcoming you again as a guest. Best regards,

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020
Response from Katrin Kraske, Guest Relations Manager on 18 Sept 2020
Dear guest, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

8/10 Good

TaPa, Uk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Spacious, clean rooms. Great coffe machine and shower. Good sized bathrooms too. Excellent customer service. Staff friendly. Only downside good 20 min walk into Alexanderplatz. Due to Covid19 no restaurant or bar open on site except Fri/Sat pm. (Not informed prior)
Stayed 5 nights in Aug 2020
Response from Katrin Kraske, Guest Relations Manager on 17 Aug 2020
Dear TaPa, Thank you very much for your lovely review. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. For several weeks now, the Leonardo Hotels website has provided a great deal of general information for our guests regarding the open and closed areas in our hotels. In one week we will open the bar tentatively on all days. We look forward to your next visit and wish you all the best. Kind regards,