Spent five nights here, ideal base to see the sights, easy access to city centre and public transport very close. Hotel clean with friendly staff, free wi-fi was a blessing. Breakfast was good, all in all can't fault the place, had everything we needed to make our trip to Berlin enjoyable and comfortable.
Hampton by Hilton Berlin City West in the centre of City West* in the middle of Berlin*s posh surroundings therefore the …More
We stayed one night after we took the train from Dresden and were awaiting a very early morning flight the next morning. Unfortunately I was ill and needed to check in early so I could go to bed. The hotel staff went way out of their way to find a room that early in the day, they ended upgrading us to accommodate our needs. It would have been easy, and justifiable, to ask us to wait several more hours. At 4 am they got us loaded into a cab on our way to the airport with a Wall Street Journal tucked under our arm. The room was lovely.
We were given a room which was very noisy due to building work at the back of the Hotel. We asked to be moved and were moved straight away to a better room over looking court yard. We found the staff very good and one in particular a very friendly young lady was excellent who help return our items left in the previous room. We did find the male member of staff who booked us in on the first day very rude. He seemed to be annoyed when asked questions by guest. Very abrupt. We run a small B&B in England and were shocked how rude he was. We understand that it gets busy but when I asked to check in he seemed to be available, he barked "one at a time" there was no one else there but he was passing another person a pair of scissors. This is the first time I have experienced such rudeness. Its a shame because the rest of the hotel staff were very helpful and cheerful that's why I have put excellent for staff. I would recommend this hotel the breakfast is great and you can have a lie in which we did appreciate because we have to get up early every day. The rooms are spotless and the showers are fantastic. Great location for Historic tours. Thank you for a wonderful stay. And big thank you to the young lady for getting our items back to us before we left.
Regards Clare & Eugene
Clare & Eugene from Cumbria
The name H2/ originally/ the chemical symbol for hydrogen/ experience the future of the hospitality industry. True to the …More
I arrrived early in the morning and was in my room by 10am. Staff gave me free WIFI for my wait with me asking.
Very charming in the holiday season with a light tree in the atrium and candles on the stairs.
The Arcotel is a great place to stay for a few days, we thought the rooms were excellent, with plenty of room and good facilities. It is central for most of the Christmas markets and also a 5 minute walk to the shops in Fredrikstasses. The staff were helpful, the only done side was we arrived early and our room wasn't ready, but the receptionist told us she would give us a call 4 hours later we hadn't received a call so we left our sightseeing and went back to the hotel to be told it had been ready for us for quite sometime. Not good. We had been travelling since 3am so just wanted a bit of a rest. However we still enjoyed our time in Berlin and the other staff in the Hotel were extremely helpful.
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