Ratings based on 2,168 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from LONDON

Good Location in central Berlin, unfriendly staff

Posted 29-Jun-2015
Pros: The sauna and spa facilities
Cons: The staff (mainly in reception) but also in concierge, where their recommendations or tips to visit the city were simple and poor
Location: Location is great for those who love visiting the center of the city all museums and like luxury shopping, Nice and clean area in the BERLIN
Our checking was meant to be done at 2pm as confirmed in our booking confirmation email. Well, at 2pm the room was not ready and the staff offer us to go out and have a walk for while (I will suggest them maybe for next time to offer customers to go to the is swimming pool or any other facility in the Hotel, rather than just put them out!) We asked for the facilities of the swimming pool and see if could wait there, but not information was given. therefore we decide to have a little walk round the area ideally for shopalholics. At 3pm when tried to get our room again, we were informed that this was not ready... an at this point we complain about their services, finally we manage to get another room, but no apologise or explanation was given, the act only when start getting upset in front of another customers. Noemally some other hotels. usually a hotel with a certain category is apologizing to its customers , and try to please offering better room etc... IT IS NOT THE CASE . The same service that a HOSTEL. Our second day we asked for late checkout, and the offered us to leave the room just one hour later... We explain them that due their fault our checking was late and therefore we were expecting at least to have a checkout to get back the time we were not able to have our first day, the answer...NO. Only when I asks to talk with the Director of the hotel... the staff started to change their attitude. The Director was never available (probably the staff was trying to cover
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester uk

40th birthday celebrations

Posted 29-Jun-2015
lovely modern hotel great location for checkpoint Charlie and the Wall would highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveller from Münster

Fantastische Lage und wunderbarer Service

Posted 16-Jun-2015
Pros: Das perfekte Gesamtbild.
Location: Direkt gegenüber des Französischen Doms (herrlicher Blick beim Frühstück!), idealer Ausgangspunkt für Streifzüge in Berlin-Mitte.
Ich bin ein sehr kritischer Gast - aber diesmal habe ich überhaupt nichts beklagen! Lage ist perfekt, das Innendesign des Hotels ist großartig, die Zimmer nett und funktional, schöner Wellnessbereich mit wunderbar warmen Poolwasser, Frühstück mit hochwertigen Zutaten. Eine echte Oase der Ruhe inmitten der Hauptstadt!
4 out of 5
Recommended
for Couples
by A verified traveller from Mannheim

Komfortabel untergebracht im Herzen von Berlin

Posted 08-Jun-2015
Pros: Das reichhaltige Frühstücksbufett; ggfs mit Blick auf den deutschen Dom; die Hotelbar...
Location: Die Lage am Gendarmenmarkt ist ideal für Einkaufen, Essen gehen und Sehenswürdigkeiten
Freundlicher Empfang; Parken war möglich im angrenzenden öffentlichen Parkhaus mit eigenem Lift zum Hotel. Zimmer war gut und sauber - zum Innenhof sehr ruhig. Reichhaltiges Frühstück mit tollem Blick; beste Lage im Herzen von Berlin - optimaler Ausgangspunkt für Essen gehen; Shoppen und zu vielen Sehenswürdigkeiten
5 out of 5
Recommended
for Everyone
by A verified traveller from Stockholm

Centralt beläget hotell med fina omgivningar

Posted 02-Jun-2015
Pros: Rymligt både i lobby och rum. Den mest innehållsrika frukost man kan tänka sig. Mycket serviceinriktad personal.
Cons: Fri wi-fi även på rummen borde ingå.
Location: Nära till många museer, andra sevärdheter, shopping och restauranger.
Stort rum med bekväma sängar. God ljudisolering. Vänlig personal och snabb in-och utcheckning.
4 out of 5
Recommended
for Everyone
by A verified traveller from bayreuth

Gutes stadthotel in sehr guter lage

Posted 31-May-2015
Insgesamt guter aufenthalt Aber keine nachfüllend von Toilettenartikel Wifi übertruert
5 out of 5
Recommended
for Business Travellers
by A verified traveller from London

Hilton hotel berlin

Posted 30-May-2015
Pros: Staff and room comforts.
Cons: With fi in rooms for free
Location: Too numerous to count but history everywhere and most in walking distance.
Excellent service by all the staff especially concierge. Hotel room very comfortable with all mod con's. Would recommend to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveller

Tolles Cityhotel in Toplage

Posted 30-May-2015
Nichts zu bemängeln, außer dass Zusatzkosten für WiFi auf dem Zimmer nicht mehr zeitgemäß und in diesem Falle viel zu hoch sind.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sandnes

Flott hotel særdeles sentralt

Posted 30-May-2015
Pros: Flott hotel særdeles sentralt
Flott hotel særdeles sentralt. Bra standard, fine rom , god beliggenhet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lexington, MA

Posted 29-May-2015
Great location, rooms, breakfast, and staff! The concierge was excellent. Would definitely recommend this hotel to someone visiting Berlin for the first time.