Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Israel

Great hotel convinient location

Posted 28-Oct-2014
not the small warm and causy kind of hotel (if that's what you are after) but otherwise - perfect. convinient location, friendly, clean, spacious, modern, comfertable, great gym & pool on top floor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Central location

Posted 27-Oct-2014
Pros: The room was beautifully furnished and the bed was extremely comfortable. The room was spacious and had a great layout, providing everything we needed
Cons: Breakfast is quite expensive but lovely for a nice treat.
Location: The location is great, close to the Potsdamer Platz station so easy to get to around but also close enough to walk to many interesting places too.
Stayed for 3 nights on a weekend break in this excellent hotel and would definately recommend it as a place to stay. We didn't have dinner or use the spa area so can't comment on these facilities but the room, staff and breakfast were all great.
Comment from Hotel Management
30-Oct-2014 by Frank Heckelmann, Hotel Management
Dear Jude, I would not want to miss the opportunity to thank you for your recommendation. I am very happy that you enjoyed your room and the breakfast and I hope you had a truly memorable time in Berlin. I will be pleased to pass on your comments to the entire team and we would be delighted to welcome you back soon. With kind regards Frank Heckelmann Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Jordan

Excellent location

Posted 24-Sep-2014
Everything was perfect except one little glitch where I interrupted housekeeping during their work in fixing up the room and asked them to come back but they never did even though I turned on the "fix my room" light which was turned off later by the hotel without actually finishing their work. The fancy b&o tv is such a disappointment since clarity is very poor and tv channel collection is also poor. The golden keys concierge were quite amazing and very impressive. Best I've come across. So minor stuff that could happen anywhere I guess otherwise perfect hotel in a perfect city
Comment from Hotel Management
03-Oct-2014 by Frank Heckelmann, Hotel Management
Dear Taha, Thank you for having taken the time to review your recent stay at Grand Hyatt Berlin. I am happy that you enjoyed your time in the German capital in general and I will especially pass on your compliments to the Concierge team. Further to this, I have noted your comments on the housekeeping service and I would like to apologize for the inconveniences caused. We will discuss this point internally again to avoid that kind of miscommunication in the future. Should you have any further questions or wishes, we will be delighted to assist you at any time! With kind regards, Frank Heckelmann, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo Japan

Excellent Hotel in the center of Berlin

Posted 01-Sep-2014
I stayed this hotel for four nights with my son. The hotel is located near Potsdamer Platz station and convenient for both business and sightseeing. All staffs were kind and friendly. Our room was spacious and clean. Since I used "room and breakfast package, we enjoyed delicious breakfast buffet. I highly recommend this hotel. The only and small problem was a baggage delivery. When we checked in, it took about 45 minutes to get our baggage delivered to our room and I had to contact the front desk three times. But it was a small problem and again I think it is one of the excellent hotels in Berlin.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Lovely Hotel in a quiet part of Berlin

Posted 27-Aug-2014
Pros: Location and comfort
Cons: The room clock needed dusting - attention to detail
Location: Lots to do and easy walking distance from many sites as well as near public transport routes to many sites
This hotel is in a lovely quiet part of Berlin but with easy access to many of the big tourist attractions. The rooms are comfortable and have all the amenities one would expect of a Hyatt.
Comment from Hotel Management
02-Sep-2014 by Frank Heckelmann, Hotel Management
Dear Ggirl, I would not want to miss the opportunity to thank you for your evaluation. It is great that you enjoyed your room and that especially the location was to your satisfaction. We would be happy to welcome you back to Grand Hyatt Berlin in the future and the entire team remains at your disposal for any questions or wishes. With kind regards, Frank Heckelmann, Hotel Manager
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, USA

Excellent hotel steps from Potsdamer Platz, Berlin

Posted 10-Aug-2014
Pros: Location, room, bathroom, swimming pool and sauna, attention to detail in everything.
Location: Sony Center is right across, Brandenburger Tor is 10' by foot, the Reichstag only 15', no sweating.
Excellent hotel all around. Great room, excellent bathroom, splendid swimming pool and sauna in the 8th floor with a grand panorama of the city.
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Many thanks for your great feedback about the time you spent in Berlin. It was a true pleasure to read that your overall stay was to your entire satisfaction. I am delighted to hear that you took the time to discover our capital and also enjoyed our rooftop spa. As such positive words are the best motivation for the entire team, please be assured that I will share your feedback with all departments. We look forward to welcoming you back soon! Kind regards Frank Heckelmann Hotelmanager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gorleston, England

Fantastic Hotel : Location terrific

Posted 09-Aug-2014
Pros: Location Cleanliness
Cons: Only issue was the check in took longer than expected as we needed two rooms adjacent
Location: Brandenburg Gate , Berlin Wall, Theatres and Checkpoint charlie etc are all in walking distance
This was extremely close to Potsdamer Pl. Well loccated to all entertainments and locations in Berlin Especially the Blue Man Group who we were booked to see : Just outside the hotel, plus a good shopping arcade with nice fast food joints a mixture of trendy restauraunts in the vicinity
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Thank you for your recent stay with us in the capital city! It is great to hear that you had the time to visit a show of the Blue Man Group and enjoyed the Hotel’s location in the centre of Berlin. With greatest attention I have read your remark concerning your check in and I truly want to apologize for the inconveniences. Please be assured that I will share your feedback with all departments. We remain in your disposal for any further assistance and look forward to welcoming you back very soon. Warm regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

The Hyatt in Berlin

Posted 06-Aug-2014
The hotel was fabulous and the staff were very friendly. The room was massive and very comfortable.
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Many thanks for your positive review about the Grand Hyatt Berlin. It is great to hear that both, our service and the room you stayed in, met your expectations. It would be a pleasure for the entire team to welcome you back very soon. Kind regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Grand Hyatt Berlin

Posted 05-Aug-2014
Thoroughly recommend this hotel Great pool, steam room, plunge pool.
Comment from Hotel Management
06-Aug-2014 by Frank Heckelmann, Hotel Management
Dear Guest, Thank you for having taken the time to evaluate our hotel. I am happy to learn that you had a pleasant stay with us and further to this, it is great that you had the time to relax at the Club Olympus Spa & Fitness. We remain at your disposal for any further assistance and look foward to welcoming you back in the future. With best regards Frank Heckelmann Hotel Manager