Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, USA

Excellent hotel steps from Potsdamer Platz, Berlin

Posted 10-Aug-2014
Pros: Location, room, bathroom, swimming pool and sauna, attention to detail in everything.
Location: Sony Center is right across, Brandenburger Tor is 10' by foot, the Reichstag only 15', no sweating.
Excellent hotel all around. Great room, excellent bathroom, splendid swimming pool and sauna in the 8th floor with a grand panorama of the city.
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Many thanks for your great feedback about the time you spent in Berlin. It was a true pleasure to read that your overall stay was to your entire satisfaction. I am delighted to hear that you took the time to discover our capital and also enjoyed our rooftop spa. As such positive words are the best motivation for the entire team, please be assured that I will share your feedback with all departments. We look forward to welcoming you back soon! Kind regards Frank Heckelmann Hotelmanager
5 out of 5
Recommended
for Everyone
by A verified traveller from Gorleston, England

Fantastic Hotel : Location terrific

Posted 09-Aug-2014
Pros: Location Cleanliness
Cons: Only issue was the check in took longer than expected as we needed two rooms adjacent
Location: Brandenburg Gate , Berlin Wall, Theatres and Checkpoint charlie etc are all in walking distance
This was extremely close to Potsdamer Pl. Well loccated to all entertainments and locations in Berlin Especially the Blue Man Group who we were booked to see : Just outside the hotel, plus a good shopping arcade with nice fast food joints a mixture of trendy restauraunts in the vicinity
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Thank you for your recent stay with us in the capital city! It is great to hear that you had the time to visit a show of the Blue Man Group and enjoyed the Hotel’s location in the centre of Berlin. With greatest attention I have read your remark concerning your check in and I truly want to apologize for the inconveniences. Please be assured that I will share your feedback with all departments. We remain in your disposal for any further assistance and look forward to welcoming you back very soon. Warm regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

The Hyatt in Berlin

Posted 06-Aug-2014
The hotel was fabulous and the staff were very friendly. The room was massive and very comfortable.
Comment from Hotel Management
14-Aug-2014 by Frank Heckelmann, Hotel Management
Dear guest, Many thanks for your positive review about the Grand Hyatt Berlin. It is great to hear that both, our service and the room you stayed in, met your expectations. It would be a pleasure for the entire team to welcome you back very soon. Kind regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Grand Hyatt Berlin

Posted 05-Aug-2014
Thoroughly recommend this hotel Great pool, steam room, plunge pool.
Comment from Hotel Management
06-Aug-2014 by Frank Heckelmann, Hotel Management
Dear Guest, Thank you for having taken the time to evaluate our hotel. I am happy to learn that you had a pleasant stay with us and further to this, it is great that you had the time to relax at the Club Olympus Spa & Fitness. We remain at your disposal for any further assistance and look foward to welcoming you back in the future. With best regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Colgate

Great location. Perfect area to explore Berlin.

Posted 25-Jul-2014
Pros: Location, style, staff, pool area and breakfast
Location: 15/20 minute walk to the Brandenburg Gate and Parliment building. Sony Centre across the street. Close to station.
Hotel is very smart with well equipped modern rooms, very we'll soundproofed with blackout blind. Located in a great area, with restaurants on the same street. 15minute walk to the Brandenburg Gate. Close to U2and S. Staff are very friendly and accommodating. Spa/pool area definitely worth a visit. All in all a fantastic hotel that serves the most amazing breakfast selection.
Comment from Hotel Management
31-Jul-2014 by Frank Heckelmann, Hotel Management
Dear Karen, It is great to learn that you were completely satisfied staying with us and I sincerely thank you for sharing your experiences on Expedia. I am glad that our facilities, the location and overall service met your needs and expectations. Please be assured that I will share your kind words with all employees and especially the breakfast team. We remain at your disposal for any further assitance here in Berlin. Kind regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveller from scotland

Wonderful

Posted 12-Jul-2014
Pros: Location and spa
Great location and fabulous spa with fantastic views over the city.
Comment from Hotel Management
15-Jul-2014 by Frank Heckelmann, Hotel Management
Dear Jillzer, Thank you for evaluating your recent stay at Grand Hyatt Berlin. I am delighted to learn that you were satisfied with the location and facilities, especially our spa area with view of the city. We would be happy to welcome you back soon and the entire team remains at your disposal for any further assistance. With best regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Northern NJ

Excellent hotel and location

Posted 09-Jul-2014
Pros: See above.
Cons: Ice has to be obtained through room service; no coffee maker in room (just something to boil water for tea and instant coffee).
My husband and I spent a week there. We found the room spacious, comfortable, and clean. Service such as laundry and room service was excellent. Grand Hyatt Berlin has a beautiful rooftop pool and spa and three nice bar/restaurants (two with outdoor seating), and Starbucks is right across the street for people (like me) who just want a good cup of coffee in the morning. There's no hotel shop, but there's a nice large city-type indoor mall across the street where we were able to obtain whatever we needed. Concierge service was excellent. Berlin is an amazing experience (take the free Sandeman's walking tour if it's your first time) and I hope to return and stay again at the Grand Hyatt.
Comment from Hotel Management
15-Jul-2014 by Frank Heckelmann, Hotel Management
Dear Alice, Thank you for having taken the time to write this review, which is a delight to read. I am glad that you had the time to explore our beautiful city and I truly hope we were able to make your time in Berlin even more enjoyable. Your feedback with regard to the rooms, the spa area and the overall service is much appreciated and I am happy that you felt so comfortable. It would be our pleasure to welcome you back soon. With kind regards Frank Heckelmann Hotel Manager
5 out of 5
Recommended
for Everyone
by ARK from Copenhagen

A Fantastic Hotel in Berlin!

Posted 10-Jun-2014
This hotel lives up to the Grand Hyatt badge standards. The rooms are spacious, the beds were very comfortable, the bathroom was immaculate, the staff were extremely helpful and the location is very convenient to all public transportation and tourist attractions.
5 out of 5
Recommended
by Elana

This traveller left a rating score only Posted 04-May-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by David from Indiana

Beyond expectations

Posted 02-May-2014 on Hotels.com
Wonderful. Friendly staff. Great breakfast. Love the high end materials...wood, steel, etc.