Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location.

Posted 25-Apr-2015
Pros: Electrical buttons to close blinds and lights
Location: Good location
Small rooms. Price is slightly high but within average.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom københavn

Luksus ophold

Posted 24-Apr-2015
Jeg synes bare at parkeringer skulle være gratis.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Krefeld

optimale Lage

Posted 20-Apr-2015
Pros: Freundlichkeit vom Personal, besonders am Empfang. Schwimmbad in der 8. Etage mit tollem Ausblick
Location: sehr zentral, viele Sehenswürdigkeiten fußläufig zu erreichen.
trotz Wochenendtourist freundlicher Empfang und gute Betreuung
1 out of 5
by A verified travellerfrom Ecuador

Extra charges

Posted 14-Apr-2015
I left the hotel yesterday. Saturday, when I arrived they ask me to make a guarantee for €200 for extras with my credit card. I didn't use that guarantee but the thing is that amount was charge in my credit card and was not canceled. The person with I made the check out told me that I don't have anything to worry about. I need that you make the cancellation of that amount inmediately.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom St Tropez

Rencontre avec l'Histoire

Posted 12-Apr-2015
Pros: Tout ! Accueil, cadre, confort de la chambre et de la salle de bains, qualité des restaurants.
Location: Quartier moderne de Potsdamer Platz rebâti après la chute du mur où l'on découvre une architecture contemporaine extraordinaire. Très bien placé.
Berlin est une ville passionnante à découvrir. Elle conjugue une ville en devenir qui se construit et se reconstruit et un passé, tragique, qui n'est pas oublié et au contraire très ressentit par tous les hommages rendus aux victimes des persécutions nazis. C'est une vraie rencontre avec l'Histoire ! Un séjour indispensable dans une vie ! Tous les quartiers sont intéressants à visiter, notamment Charlottenburg, Scheunenviertel, outre les magnifiques musées et les bords de la Spree
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Great hotel. Location could be a little better.

Posted 07-Apr-2015
Pros: Staff couldn't be more helpful and friendly.
Cons: Nothing feasible.
Location: Potsdamer Platz has cinemas, large chain restaurants, lots of neon etc. Not much culture and heritage, but it's only a train ride or taxi journey away
Staff at the Hyatt couldn't be more helpful. The hotel was spotless and our room was comfortable. We couldn't get the bath to work, but did mention it to staff because we couldn't be bothered. As it's in Berlin's 'Leicester Square' area (Potsdamer Platz), it's rarely very quiet and often pretty noisy until quite late. As we're a little more interested in the old East Berlin culture, we're probably stay somewhere else if we visited again as we spent a lot of time in taxis going back and forth.
Comment from Hotel Management
13-Apr-2015 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for your recent stay and the positive review. It is great that you felt comfortable and that the facilities were to your entire satisfaction. Furthermore, I will be pleased to share your compliments with my team, as I know they will appreciate your kind words. However I noted that the location was not perfect for your daily tours, but we would be delighted to welcome you back in the future though. Should there be anything we can do to make your next trip to the German capital even more enjoyable, please let us know at any time. With kind regards, Benno Geruschkat, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Radebeul

Schönes Hotel mit super Service

Posted 07-Feb-2015
Zentrale Lage mit schönen Zimmer und super Frühstück, sonntags bis 14:00 Uhr. Beste Anbindung an U- und S-Bahn, tolles Schwimmbad und Spa mit Blick auf Siegessäule und Tiergarten. Blueman-group und Musicaltheater direkt am Potsdamer Platz.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Danmark

Lækkert hotel med skønt spa område !

Posted 28-Jan-2015
Hotellet levede på alle måder op til vores forventninger. Det lå dejligt centralt ved Postdamer Platz. Værelset var lækkert og pool/spa området fantastisk. Og hotel personalet venligt og imødekommende. Vi vil helt sikkert besøge dette hotel igen !
Comment from Hotel Management
12-Mar-2015 by Hotel Management, Hotel Management
Dear Heidi, Thank you so much for your recent stay and your recommendation, which I truly appreciate. It is always the best motivation for the entire team to know that we were able to live up to our guest`s expectations and needs. We look forward to welcoming you back in the future and should there be anything we can do for you in the meanwhile, please just let us know at any time. With warm regards, Benno Geruschkat, General Manager
4 out of 5
Recommended
for Business Travellers
by Davidfrom Portland, Oregon

Nice hotel, expensive breakfast

Posted 26-Jan-2015 on Hotels.com
A short stay in Berlin. The location near Potsdamer Platz is great. Hotel was a good value. However, the price of breakfast at 35 Euros was a bit steep. There is a Starbucks just behind the hotel.
Comment from Hotel Management
05-Feb-2015 by Hotel Management, Hotel Management
Dear David, Thank you for having chosen to stay at Grand Hyatt Berlin and for having taken the time to evaluate your time with us. I am happy that you enjoyed the hotel and especially the location and we would be delighted to welcome you back soon. The entire team remains at your disposal for any questions or wishes in the meantime. With kind regards, Benno Geruschkat, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Tolles Hotel im Zentrum

Posted 26-Jan-2015
Der Aufenthalt war sehr entspannend. Das Personal war freundlich und zuvorkommend. Probleme wurden schnell beseitigt.