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Reviews of Mercure Hotel MOA Berlin

4 out of 5
Mercure Hotel MOA Berlin
Stephanstrasse 41, Berlin, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maha Mohamed Talaat

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 16 Apr 2024
Dear Maha Mohamed,Thank you very much for your visit and your positive rating.We hope you had a plesant journey back home.Best wishes, your MOA Team.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 4 Apr 2024
Thank you Andrew for your visit and your rating.Best wishes, Your MOA Team.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very new and clean hotel
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Dear Mohammed, We are happy about your friendly feedback.We are looking forward to your next visit. Best wishes - your Moa Team

8/10 Good

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants and two train stations.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 9 Apr 2024
Dear Javier, We are happy about your friendly feedback. We are looking forward to your next visit. Best wishes - your Moa Team

8/10 Good

Jane

Travelled with group
All good
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Jane,Thank you for your feedback.Hopefully we can welcome you again in the future.All the best, Your MOA Team.

10/10 Excellent

Karl

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on 21 Sept 2023
Lieber Karl,vielen Dank für das schöne Feedback.Alles Gute, Ihr MOA Team.

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was great access to the grocery
Stayed 3 nights in Aug 2023
Response from Guest Service Manager on 1 Sept 2023
Dear Merdith,we are happy you enjoyed your stay with all the comfort.Best wishes, Your MOA Team.

10/10 Excellent

Winnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional ! This hotel is the best hotel of my 7 days trip. Very nice and huge room, and the price is very good. We will come back to this hotel again for next trip.
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 31 Aug 2023
Hello Winnie,Thank you for sharing your experience with us.We are very happy that you had such a positive impression.We will be happy to take care off your stay again in the future at the MOA.Best regards, Your MOA Team.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Aug 2023
Response from Guest Service Manager on 17 Aug 2023
Vielen Dank für Ihre Bewertung. Es freut uns ganz besonders. dass Sie rund um zufrieden waren. Besuchen Sie uns bald wieder. Wir freuen uns auf Sie!

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very accommodating staff. Enjoyed my two weeks stay. Convenient to everything I needed to do and go to.
Stayed 13 nights in Aug 2023
Response from Guest Service Manager on 17 Aug 2023
Thank you for your feedback. This is highly appreciated and motivating to continue to go the extra mile for our guests, every day. We are looking forward to welcoming you again anytime soon.

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Awesome hotel and staff! Would stay again.
Stayed 4 nights in Aug 2023
Response from Guest Service Manager on 10 Aug 2023
Hello from Berlin,Thank you so much Amy for this great feedback.We are looking forward to welcome you again soon.All the best, Your MOA Team.

10/10 Excellent

Jerzy

Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 7 Aug 2023
Vielen Dank Jerzy.Wir sind sehr glücklich über Ihr Feedback.Alles Gute, Ihr MOA Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience! Very clean, great service, very reasonable price. Plus, there is a large grocery store at the ground floor.
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 3 Aug 2023
Dear guest, We are happy about your friendly feedback. Our goal are allways satisfied guests and to recieve afeedback as yours after departure makes us very proud. We are looking forward to your next visit. Best wishes - your Moa Team

10/10 Excellent

Thomson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 3 Aug 2023
Dear Thomson,Thank you for your stay in our hotel and your time to write this friendly review.We are looking forward to welcoming you soon again.Best wishes, Your MOA Team.

10/10 Excellent

Cormac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 31 Jul 2023
Dear Cormac,Thank you very much for this great feedback.We are very happy.Best wishes, Your MOA Team.

10/10 Excellent

mehmet

Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 27 Jul 2023
Vielen Dank Mehmet für Ihren Besuch.Es sieht ganz so aus, dass wir Ihre Erwartungen erfüllt haben.Wir begrüßen Sie sehr gerne wieder, wenn Sie einmal wieder nach Berlin kommen.Herzliche Grüße, Ihr MOA Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 24 Jul 2023
Liebe Christine,wir haben uns sehr gefreut, Ihr Feedback zu erhalten.Es scheint, alles war perfekt und Sie haben eine schöne Zeit bei uns verlebt.Dann bleibt uns nur noch "Auf Wiedersehen" zu sagen.Ihr MOA Team.

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 24 Jul 2023
Vielen Dank Imran, dafür, dass Sie unser Gast waren und sich die Zeit für ein so positives Feedback genommen haben. Bis bald in Berlin!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was spotless with lovely breakfast selection and helpful staff!
Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 19 Jul 2023
Dear guest,Thank you for this great feedback.Best regards, Your MOA Team.

10/10 Excellent

Neven

Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 7 Aug 2023
Herzlichen Dank für Ihre Zeit, eine Bewertung abzugeben.Wir sind sehr erfreut und wünschen Ihnen alles Gute bis zum nächsten Besuch.Ihr MOA Team.

10/10 Excellent

Sand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms & staff
Stayed 1 night in Jun 2023
Response from Guest Service Manager on 30 Jun 2023
Thank you very much for this great feedback.All the best, Your MOA Team.

8/10 Good

Magdalena

Stayed 2 nights in Jun 2023
Response from Guest Service Manager on 19 Jul 2023
Liebe Magdalena,vielen Dank für Ihren Besuch.Unser Ziel sind glückliche Gäste und Ihre Erwartungen haben wir offensichtlich erfüllt.Gerne sind wir jederzeit wieder Ihr Gastgeber.Bis dahin, bleiben Sie gesund.Ihr MOA Team.

8/10 Good

Oleksii

Liked: Cleanliness, property conditions & facilities
The reception guys are slow, making mistakes in reading reservations, keys did not match to room number, could not explain how to find the parking etc. Only manager could talk properly. The hotel location is great. It is clean. Very good breakfast
Stayed 1 night in Jun 2023
Response from Guest Service Manager on 26 Jun 2023
Dear Oleksii,Thank you for your visit and the honest feedback. We're sorry if there was a problem with the language and you weren't happy with the reception team.We hope that you enjoyed it and that you will visit us again soon.All the best, Your MOA Team.

10/10 Excellent

Sand

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and excellent staff
Stayed 1 night in Jun 2023
Response from Guest Service Manager on 14 Jun 2023
Dear Sand,we are very happy about this review. Thank you!We would be happy to welcome you back soon.All the best, Your MOA Team.

10/10 Excellent

Runa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Friendly staff .
Stayed 4 nights in May 2023
Response from Guest Service Manager on 11 May 2023
Hello Runa,We are very pleased that you were so satisfied.Come back anytime.The MOA team is very much looking forward to pampering you again.All the best, Your MOA Team

10/10 Excellent

Sand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms & fantastic staff
Stayed 1 night in Apr 2023
Response from Guest Service Manager on 11 May 2023
Thank you Sand.Your feedback makes us very happy.We hope we can welcome you again soon in Berlin?

10/10 Excellent

Carly M.

Stayed 3 nights in Mar 2023
Response from Guest Service Manager on 10 Mar 2023
Dear Carly,Thank you very much for your great feedback.We wish you all the best.See u in Berlin?

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel itself nice, neighborhood not so much.
My room was ver clean and comfortable. There weren’t many extra amenities in the room but there was coffee and water. The internet worked very well. The main downside of the hotel is the location which is not interesting for tourists and maybe a little unsafe. But I had an event at the conference center in the hotel so it was ver convenient for that. I also liked the grocery store on the ground floor.
Stayed 2 nights in Mar 2023
Response from Guest Service Manager on 7 Mar 2023
Thank you for your feedback.Best regards, Your MOA Team.

10/10 Excellent

Khalid

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent
Stayed 2 nights in Feb 2023
Response from Guest Service Manager on 6 Mar 2023
Thank you very much for this great feedback Khalid.All the best, Your MOA Team.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Guest Service Manager on 10 Mar 2023
Lieber Bruno,herzlichen Dank für die schöne Bewertug.Sie waren sehr zufrieden, was uns sehr freut.Kommen Sie uns gerne wieder besuchen.Bis dahin, alles Gute - Ihr MOA Team.

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Guest Service Manager on 25 Oct 2022
Liebe Jessica,wunderbar, dass Sie uns eine 10/10 geben.Kommen Sie gerne wieder nach Berlin. Bis dahin, alles Gute - Ihr Team MOA.

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Super clean and well maintained. It’s huge on 2 floors, a lot of walking. It bothered me they don’t have water anywhere even in the gym.
Stayed 1 night in Oct 2022
Response from Guest Service Manager on 19 Oct 2022
Dear Yair,Thank you for your feedback.It's great you had a plesant stay.Normally we have water in our gym for our guests.I will share your feedback with our team.Best regards, Your MOA Team

8/10 Good

Anastasija

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the reception and breakfast. The room was big but too simple for the price. I didn't like that there were no bell boys showing the room because we needed 10 minutes to find the room, the hotel is big and has a complex logistics
Stayed 1 night in Oct 2022
Response from Guest Service Manager on 11 Oct 2022
Dear Anastasija,Thank you for your detailed review.We are glad to see that you had an enjoyable time at our hotel. We’ve reworked the signs at the hotel. Too bad if you still couldn’t find your room. We are happy to help you, but we are not able to bring every guest to your room. We have 336 rooms.I will pass your comments to the team and look forward to welcoming you again in the future. Kind regards, Your MOA Team.

8/10 Good

Sangkyu

Stayed 1 night in Sep 2022
Response from Guest Service Manager on 4 Oct 2022
Dear Sangkyu,Thank you so much for your wonderful feedback.Kind regards from Berlin.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed here for 3 nights and couldn’t have asked for better. The hotel room was a great size and spotless. Beds were very comfortable, haven’t slept so well in a long time. We used the bar once for dinner and quality of food was outstanding. We paid twice for breakfast which was probably best hotel breakfast we’ve ever had, had so much to choose from.
Stayed 3 nights in Sep 2022
Response from Guest Service Manager on 28 Sept 2022
Dear Cheryl,Thank you very much for your recent visit at the Mercure Hotel MOA BERLIN. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.Best regards from Berlin,Your MOA Team.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location - friendly staff
Stayed 3 nights in Sep 2022
Response from Guest Service Manager on 28 Sept 2022
Dear Eduardo,Thank you very much for your nice rating.We would like to welcome you back soon.Sincerly, Your Mercure Hotel Moa

8/10 Good

Natalia

Stayed 3 nights in Aug 2022
Response from Guest Service Manager on 15 Aug 2022
Vielen Dank Natalia.

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Service Manager on 11 Aug 2022
Vielen Dank Adrienne.

10/10 Excellent

David

Stayed 3 nights in Jul 2022
Response from Guest Service Manager on 10 Aug 2022
Hallo aus Berlin lieber David, wir bedanken uns für Ihre prima Bewertung über unser Haus. Es ist schön zu hören, dass Sie sich bei uns rundum wohl gefühlt haben. Wir hoffen, Sie kommen die Hauptstadt und auch uns bald wieder besuchen. Herzliche Grüße, Ihr Mercure Hotel MOA BERLIN -Team

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 - suite is amazing
Stayed 1 night in Jul 2022
Response from Guest Service Manager on 1 Aug 2022
Thank you Lee. We are happy you enjoyed your stay. Best wishes, Your MOA Team.

10/10 Excellent

VENKATA KRISHNA REDDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Guest Service Manager on 28 Jul 2022
Thank you for this great feedback and your visit. Best wishes, Your MOA Team.

10/10 Excellent

J

Stayed 3 nights in Jul 2022
Response from Guest Service Manager on 13 Jul 2022
Lieber Gast, herzliche Grüße aus dem MOA. Wir bedanken uns herzlich für Ihre ausführliche Bewertung und sind stolz darauf, Sie begeistert zu haben. Sie wissen ja, Berlin ist immer eine Reise wert. Auf bald, Ihr MOA Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
OK stay
It was a o.k. stay. Beware that one wrong elevator you're lost in a maze to find your room. Other than sleeping and getting ready for my trip, I didn't use much. So cannot say about the amenities. But overall very ordinary place!
Stayed 2 nights in Jun 2022
Response from Guest Service Manager on 4 Jul 2022
Dear guest, we hope you had a plesant trio back home. We are at service 24/7 and we will be happy to take you to the elevator or to your room if you need help. Always contact us directly. Best wishes, Your MOA Team.

10/10 Excellent

Mikael

Stayed 1 night in Jun 2022
Response from Guest Service Manager on 8 Jun 2022
Vielen Dank Mikael.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2022
Response from Guest Service Manager on 7 Jun 2022
Vielen Dank Robert für die tolle Bewertung. Wir freuen uns sehr. Bis bald? Ihr Team MOA.

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Guest Service Manager on 3 Dec 2021
Vielen Dank für das tolle positive Feedback Seamus. Bis ganz bald, Ihr Team MOA

8/10 Good

Olga

Business traveller
Stayed 4 nights in Nov 2021
Response from Guest Service Manager on 22 Nov 2021
Dear Olga, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, and look forward to welcoming you back soon. Best regards, Your MOA Team

4/10 Poor

Keenan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude. Bar and restaurant were closed when supposed to be open. Would be adked to put on a mask although none of the staff walking around had one. Much of the amenities were closed although restrictions had been lifted.
Stayed 3 nights in Aug 2021
Response from Guest Relation Manager on 6 Sept 2021
Dear Keenan, We would like to thank you very much for your comments as it is really important for us to get feedbacks from our guests such as yours. It helps us to identify our improvement potential and to take the corrective measures to assure our guests a comfortable and pleasant stay in our beautiful city. I would like to sincerely apologize for the misunderstanding, and the inconvenience you experienced. The bar and restaurant was closed till end of August. Also our staff has to wear a mask too. I'm very sorry if you got a wrong impression. I will forward your feedback to our team to make sure that your point is heard and acted upon. . Nevertheless we would like to thank you for your review and we hope to have the pleasure of welcoming you again to our hotel. Best regards, Rika Hundrack

10/10 Excellent

Jason scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Helful People
Stayed 2 nights in Aug 2021
Response from Guest Relation Manager on 1 Sept 2021
Thank you Jason. That is a great comment. We are proud you had a perfect stay with us. Best wishes, Your MOA Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Guest Relation Manager on 10 Aug 2021
Liebe Andrea, es freut uns sehr, dass Sie eine tolle Zeit bei und hatten. Gerne begrüßen wir Sie wieder. Herzliche Grüße aus dem Mercure Hotel Moa