Grand Suite | Egyptian cotton sheets, premium bedding, in-room safe
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Reviews of The Vineyard

5 out of 5
The Vineyard
Stockcross, Newbury, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 158 reviews" "
Rating 8 - Good. 35 out of 158 reviews" "
Rating 6 - Okay. 7 out of 158 reviews" "
Rating 4 - Poor. 3 out of 158 reviews" "
Rating 2 - Terrible. 1 out of 158 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rakesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , friendly staff always wearing smile
Stayed 3 nights in Mar 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Damian, Raleigh

Stayed 1 night in Dec 2023

10/10 Excellent

Caspar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made the stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

JAMES

Stayed 3 nights in Nov 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Luxurious full stop. Delicious food and incredible wine. Very slightly over friendly staff who in the restaurant are a bit disorganised. The Maitre D needs to take control. Also familiarity is fine but when a customer orders another glass of wine a waiter shouldnt remark” gosh you really are an alcoholic” !! We thought it funny but others wouldnt. But the quality is great and they mean well so we had a terrific dinner and a comfortable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, v wide choices of wine, friendly, attentive and helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone should mix business with pleasure
Our stay went exactly as planned, from parking, checkin to dinner and breakfast, the service was top notch. The cleanliness of the room, spa facilities and dining areas were excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime, perfect
Fantastic spa hotel with top tier service, a warm welcome, high quality services and a level of class that few manage to achieve. Room quality was high - it felt like home! Special mention to Joe - one of the best restaurant managers I have come across.
Stayed 1 night in Sep 2023

10/10 Excellent

MARIA D

Stayed 1 night in Aug 2023

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and overall quality of the hotel was lovely would highly recommend
Stayed 1 night in Aug 2023

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely super experience from start to finish.
Stayed 1 night in Aug 2023

10/10 Excellent

PA

Stayed 1 night in Jul 2023

8/10 Good

Manyee

Stayed 1 night in Jul 2023

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay here. The place is visually beautiful and the staff are lovely.
Stayed 1 night in Jul 2023

8/10 Good

Phil

Stayed 1 night in Jul 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catch
The hotel was lovely…a little dated. The restaurant Catch was unbelievable. The head waiter Joe was fantastic, so attentive, professional and friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special hotel
Such a wonderful time at the Vineyard to celebrate my husbands birthday. The food was amazing, room so comfortable and what made it really special was the friendliness of the staff. We were treated so well and made to feel so welcome by everyone.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice bread but dirty rooms and tired interiors
The hotel was constructing some sort of external kitchen which wasn't that great to look at. Our room was dirty, with what appeared to be new food stains across the cushions of the sofa. Both dressing gowns had red stains on the sleeves. The bath itself was covered in hair. Milk in the fridge was already a day old. Cant sleep with the windows open due to the noise from the motorway. When we raised the issue of our dirty room with the reception staff they didn't seem bothered and just asked us to pay our bill. The pool is tired looking and not what you expect for a 5* hotel. Overall disappointing and will not be returning.
Stayed 1 night in Jun 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Stayed 1 night in Apr 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Maria

Stayed 1 night in Apr 2023

10/10 Excellent

Edmund

Stayed 1 night in Apr 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous stay. Service excellent which is the reason the hotel stands out. Spa treatments the best I have ever had. Be warned.... VAT is added to everything on checkout. It is a pricey hotel anyway. I would recommend for a total relaxing break.
Stayed 2 nights in Mar 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and refined hotel.
Fabulous and relaxing stay. Great food and service.
Stayed 1 night in Mar 2023

10/10 Excellent

ross

Stayed 1 night in Mar 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel superb customer service
Very nice hotel. Excellent service. Nice amenities. Spa treatment was lovely. Food delicious. Room was clesn and very comfortable. Wished the pool and jucuzzi were hot. Our only complaint!
Stayed 2 nights in Feb 2023

6/10 Okay

Urba

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Customer-facing service could have been better
The staff were all very friendly but when it came to a fault on their part, I don’t think they handled it in the most professional and satisfying way. The Spa facilities were not up to our expectations since the main component, the Jacuzzi, wasn’t working on the day. It was a disappointment for us and all we received were tiny samples which are meant to be free samples anyway- we don’t feel we were compensated well enough, until we had to go out of our way to ask for something at the reception. Even then, we didn’t feel we were spoken to politely by the reception manager.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, laid back atmosphere that suits us, no pressure, just relaxation.
Stayed 1 night in Feb 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Abbi

Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in Newbury
The hotel is calm and relaxing, never any issues. If there was the staff would sort it out immediately. The staff are great not over powering n any way and you can have a laugh with them.
Stayed 1 night in Nov 2022

10/10 Excellent

Hansdev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
AMAZING HOTEL AND GREAT STAFF
Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2022

10/10 Excellent

Vikki

Stayed 1 night in Sep 2022

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Cara

Stayed 1 night in Jul 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Matthew

Stayed 1 night in Jun 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel With Exceptional Food
Staff were very helpful and polite. Hotel is immaculate with interesting wine history and links to the owners vineyards in California. The food was exceptional with a varied menu and the choice of wine is huge (apparently they have over 30,000x bottles on-site). We stayed in a junior suite with a balcony and lovely views of the neighbouring golf course.
Stayed 1 night in Feb 2022

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was good Facilities extremely lacking No way is this a 5 star hotel - struggle to be a 3 star hotel TV had only VERY basic channels including NO BBC i Payer type apps Swimming pool was very very cold Drive way had more pot holes than the Somme Breakfast was really poor - only a very basic continental with no option of a proper English breakfast only very overprice weird cooked options Booked as a honeymoon treat based on the hotel posing as a 5 star and was shockingly disappointed It is no Shard /Claridges and not much better than a good Mariott
Stayed 2 nights in Dec 2021

6/10 Okay

H A

Liked: Cleanliness, staff & service
Disappointed
The service was very good and friendly. The spa was modern and pleasant design, well regulated for COVID with satisfactory access. The treatments were excellent. However we felt there were lots of smaller items which together did not make our stay a 5 star experience. E.g. there was a hole in my bathrobe, the room was cold, the restaurant was cold, one small packet of biscuits in the room. The food was good but small portions and over-priced. Breakfast included was continental and not particularly imaginative. The restaurant tables were somewhat marked with water marks etc and in need of refurbishment. For us the Vineyard did not live up to the hype on the website and compared less favourably to some 4 star hotels where we have stayed
Stayed 1 night in Dec 2021

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
One of the best hotels I’ve stayed at in UK, could t fault it
Stayed 1 night in Nov 2021

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2021

6/10 Okay

SUZANNE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a lovely location but we found the housekeeping generally wasn't good and the room we stayed in 215, had a lot of dirty marks on the carpet, scuffs on the wall. The bathroom was lovely green marble but the toilet seat was scuffed and chipped in. number of places and the glass shower screen was badly marked with hard water and the shower itself poorly angled so water gushed over the side of the bath. Staff weren't very friendly. we dined in the restaurant where we found the service very poor if you weren't drinking wine with dinner. The broccoli was stone cold on delivery and had to be sent back.
Stayed 1 night in Nov 2021