Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wales

Hotel ideal for visiting relatives

Posted 17-Feb-2015
Friendly staff, good facilities and good refurbished room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2015
everyone was friendly and very professional. We loved our valentines meal on the larder restaurant and liked the extra touches. Would definately stay there again!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 16-Feb-2015
Fridge in the room was good, both shower and bath available and were easy to work and great temperature. Room was big and tidy and bed was very comfortable. Downsides were that the bed was very noisy, the carpet was itchy and that water in the room costed £4. Also don't put the room key near your phone as it ruins the magnet and you'll need a new key haha!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Hotel is ok but we didn't like the restaurant staf

Posted 02-Jan-2015
Got to the hotel, lobby was cold. Next morning had breakfast and one of the staff members was extremely rude to myself. Her attitude was horrible. We asked for hot milk for our kids and it was like we were asking for something strange! She was rude and it totally put me off the Hilton.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom N. Lincolnshire.

Overnight stay.

Posted 27-Dec-2014
Pros: Pleased with the room, clean & comfortable.
Cons: Not enough proper tea - lot of fancy stuff. Not enough milk - only enough for 1 drink each. Bin liners tear & not big enough. Must annoy cleaners.
Location: As stated visiting for a funeral, so no other comment.
Needed hotel for night due to attending a funeral early the next morning.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient for what we wanted

Posted 23-Nov-2014
Pros: Very clean breakfast good staff good
Cons: Better pillows
Location: N/A
Customer service and staff Very good, enjoyable stay. Was made very welcome.
1 out of 5
Recommended
for Business Travellers
by Jamesfrom Towcester

Avoid at all costs!

Posted 09-Nov-2014 on Hotels.com
Awful - I won't be staying here again. First off, the room was freezing as they'd left the window open. Then I found out the heating didn't work so had to go down and then change rooms. I then made the mistake of 'treating' myself to in room dining - which was horrendous! I'd ordered the soup of the day and the lasagne, only to find I could manage 3 mouthfuls of the soup before I had to put it to one side, moved on to the lasagne which had been microwaved so hard, that it was stuck to the bottom of the plate! One mouthful of that later, my dinner was over - and all for the princely sum of £26.70!! I thought the best thing I could do with that was get it out of the room and go to bed. On checkout the next morning, I requested a refund for my food, only to be told there was no-one in the hotel that could do that and it would have to wait until later but I would be emailed when it had been refunded. I obviously received no email and had to call and chase when I got home from work - and was told it would be back on my card in 4 or 5 days - so we'll see if that happens. All in all a terrible experience. I can't believe they manage to operate under the Hilton brand as this place is at best a 1 star hotel, that would struggle to keep up with the standards that Travelodge operate.
4 out of 5
Recommended
for Business Travellers
by Michael

This traveller left a rating score only Posted 07-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 03-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Families
by LMfrom yate nr bristol

half-term happiness

Posted 03-Nov-2014 on Hotels.com
Our second stay and up to the standard we remembered Not for LEGOLAND this time but plenty to do in locality - Coral Reef waterworld a good place Hotel has excellent facilities, friendly and efficient staff and the breakfast sets off the day on just the right note Family rooms on floor 4 to keep us away from any late night door-slammers!