Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
97% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Has potential needs improvement

Posted 29-Apr-2015
On arrival at the hotel, it looked pleasant and welcoming. Checked in at hotel and asked if there was two people staying which i said yes. She then said oh, i will need to find a double room then. This took about 3-4mins and eventually got allocated a room which was the disabled room. The bed was extremely uncomfortable. Even to sit on it sank and did not get a good night sleep. Decided to have dinner in the restaurant which has a lovely feel and great wine menu, shame about the service. Ordered food and when asked if the chicken came with veg i was told some. The some veg turned out to be a grilled tomatoes flat mushroom. No sauce with the chicken and a heap of potato wedges. Overall disappointed, but could potentially be a lovely hotel with a high standard.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good hotel but room service a little disappointing

Posted 23-Feb-2015 on Hotels.com
The hotel is lovely, the rooms comfortable and the facilities available excellent. I was a little disappointed that I was unable to get through to room service on the phone despite trying for 15 mins. In the end I had to call reception and place my order there, which defeats the objective of having a separate number.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and Spa

Posted 20-Feb-2015
Booked this hotel as it was a good rate. Staff were very helpful and friendly. Would definitely recommend this hotel. Spa was clean, although busy as it was half term. My only issue was we booked a double and but we're given twin beds on wheels.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 05-Feb-2015 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by Johnfrom San Jose, CA

Disappointed

Posted 29-Jan-2015 on Hotels.com
I reserved/confirmed a "Classic Double" room which offers a double or king bed, but I was put into a Twin room with the smallest single bed I've ever slept in. As a business traveler arriving on a red-eye I was more focused on showering and starting my business and didn't mention check my room confirmation until later that night. When I mentioned this to the staff the next day expecting some type of apology I was simply told I reserved a room and got a room for a single person, even though their own website shows the difference. Also the hotel was completely booked anyway. This is the second time that I've had this issue of switched room types while using Hotels.com, and I'm wondering if this is something hotels do with prepaid reservations since they can't issue credits for differences. Separately, this is a very noise sensitive hotel. Being very tired a the end of a long day, I was awakened shortly after falling asleep by noisy guests in the hallway (not really the hotel's fault but highlights the lack of insulation). But then I was treated to hearing both sides of a phone conversation from the room next door due to the poor quality and non-insulated connecting door between the rooms. I wouldn't stay here again unless I really needed to and would then be very careful when checking in to ensure the room was adequate.
3 out of 5
Recommended
for Everyone
by A verified traveller

great facilities but do not eat there

Posted 05-Jan-2015
Pros: Room size. Children friendly. SPA
Cons: Restaurant
We have stayed for 2 nights and the room, hotel itself and SPA is great. But do not use the restaurant. The food is appaling. Every dish we ordered was terrible. The waiting staff is completely unorganised. A total shambles when it comes to the restaurant.
2 out of 5
Recommended
for Couples
by A verified traveller

Not worth the money.

Posted 01-Jan-2015 on Hotels.com
A short 2 night stay spoilt by extraordinarily expensive restaurant (£30 steak and £15 breakfast). Room was average and service in the restaurant rather poor.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Great hotel, one of the best in Newbury

Posted 23-Dec-2014
Excellent hotel, always very comfortable and the facilities are great. Only thing I miss is the Innocent smoothie cartons, they were a great perk, which I know is an opinion shared by many of my Vodafone employees.
4 out of 5
Recommended
for Business Travellers
by CHARLESfrom newton abbot

good hotel/excellent leisure facilities

Posted 03-Nov-2014 on Hotels.com
Excellent gym/pool at hotel, even has shampoo and conditioner in the pool shower's
4 out of 5
Recommended
for Business Travellers
by Craigfrom Brighton

Breakfast

Posted 01-Nov-2014 on Hotels.com
For a four star hotel very poor breakfasts.