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Reviews of Holiday Inn Express Berea, an IHG Hotel

2.5 out of 5
Holiday Inn Express Berea, an IHG Hotel
219 Paint Lick Rd, Berea, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 489 out of 694 reviews" "
Rating 8 - Good. 152 out of 694 reviews" "
Rating 6 - Okay. 30 out of 694 reviews" "
Rating 4 - Poor. 13 out of 694 reviews" "
Rating 2 - Terrible. 10 out of 694 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Travelled with partner
Just hoped for a first floor room.
Stayed 1 night in Apr 2024
Response from Shawna on 4 Apr 2024
Thank you for your review!

6/10 Okay

Doug

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Shawna on 4 Apr 2024
Thank you for your review!

10/10 Excellent

Aric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Shawna on 30 Mar 2024
Thank you for your review!!

10/10 Excellent

Wilson, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Shawna on 26 Mar 2024
Thank you so much!

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawna on 26 Mar 2024
Thanks for your kind review!

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property several times never disappointed
Stayed 1 night in Mar 2024
Response from Shawna on 21 Mar 2024
We're so pleased you always have a great stay! We look forward to seeing you again!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Shawna on 6 Apr 2024
Thank you for the feedback!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shawna on 23 Feb 2024
Thank you for the feedback!

8/10 Good

Shelee

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best in terms of cleanliness, friendliness, and location. Fantastic full included breakfast and comfortable bed made this property A-1 in our book.
Stayed 1 night in Feb 2024
Response from Shawna on 17 Feb 2024
Thank you so much for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Shawna on 18 Feb 2024
We're glad you had a comfortable stay with us!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shawna on 17 Feb 2024
Thanks for the great rating!

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from Shawna on 19 Mar 2024
Thank you for the feedback!

10/10 Excellent

patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super clean! The staff was very helpful and gave us a great dinner suggestion. Will definitely stay here again on trips to this area.
Stayed 1 night in Jan 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Excellent accommodations. Enjoyed my stay. Will stay here again on my next visit.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the cleanliness of the facility. The continental breakfast was warm and delicious. The hotel is located right off the interstate so it was handy for traveling. The staff was knowledgeable about the area and so friendly
Stayed 1 night in Dec 2023

8/10 Good

Mable M L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast lacking: no cut fruit.
Stayed 7 nights in Dec 2023

10/10 Excellent

MARIE CHRISTINE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything!
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good rooms and service
We stayed in a lovely room that was exceptionally clean and spacious. We are never disappointed when we stay at a Holiday Inn Express.
Stayed 1 night in Dec 2023

10/10 Excellent

Yangshin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly!
We're stopping here for a night during our road trip to South Carolina! Arthur was super friendly and he made the check-in process so quickly. The room is so clean! We had a very good night's sleep in here after a long driving. If I need to stop for a rest on the way to SC in the future, I will definitely book this place again.
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Really disappointed by this and I never leave bad reviews. I had been driving for 11 hours with three kids, mostly in the rain and in the dark. I made an accident by booking this hotel, thinking it was 30 minutes in front of us, and after booking I put the address into google maps, and it turns out it was an hour behind us. I immediately attempted to call Expedia to try to cancel my reservation. After being unable to reach Expedia for 10 minutes, I called the hotel. Their local number went to a call center, not the actual hotel. I explained the situation and after almost 30 minutes of them trying to figure it out, they determined they could not give me a refund and I’d have to go through Expedia, but was told that if Expedia put in the request for a refund, it should be no problem. After another 20 minutes of trying, I finally reached Expedia, who contacted the hotel and I was told I’d have to wait for a manager to approve or decline my refund request. The next day I learned that it was declined. Now, this was my error, not their’s. However, I called immediately after making my mistake and notified them that I wouldn’t be coming, and they very easily could have chosen to refund the money. I booked the right Holiday Inn Express, that I originally intended to book and stayed there, but I wasn’t going to drive an hour backwards in the rain, just to add an additional hour to my drive the next morning. I get that it was my fault, but it’s not like they lost a sale to someone else.
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service was amazing! The indoor pool was actually warm also
Stayed 1 night in Dec 2023

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa, McBain

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nannette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large 2 queen bed room. Only problem was the small refrigerator did not seem to operate correctly. We were told there wer new updates coming next year. Otherwise we enjoyed the room and hotel very much.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Stayed 1 night in Nov 2023

8/10 Good

Rachel

Travelled with partner
Clean, quiet
Stayed 1 night in Nov 2023
Response from FDM on 28 Nov 2023
Thank you for your feedback, a pleasant environment for our guests is very important to us. I am glad we delivered that for you.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and very comfortable and spotless. Very quiet.
Stayed 1 night in Oct 2023
Response from FDM on 30 Oct 2023
Thank You so much. We hope you stay with us again.

10/10 Excellent

Glenn R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to Berea. We are passing thru from Indy to TN and wanted to see downtown Berea
Stayed 1 night in Oct 2023
Response from FDM on 30 Oct 2023
Thank You so much for your feedback. I hope you enjoyed your visit to down town Berea.

10/10 Excellent

Robyn

Stayed 1 night in Oct 2023

10/10 Excellent

Robert, Dexter

Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen James

Liked: Cleanliness, property conditions & facilities
It was an excellent stay!
Stayed 1 night in Oct 2023
Response from FDM on 23 Oct 2023
Thank you for your Feedback. We hope you stay with us again.

10/10 Excellent

Li

Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Kelley

Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rick, Livonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little Mexican restaurant across the street. Very nice hotel.
Stayed 1 night in Oct 2023
Response from FDM on 13 Oct 2023
Thank You so much for your Feedback. We hope you stay with us again soon.

8/10 Good

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Very functional for a quick overnight stop. Very clean.
Stayed 1 night in Oct 2023
Response from FDM on 13 Oct 2023
Thank You for your Feedback. We hope you stay with us again.

10/10 Excellent

Brian

.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just such a clean, well cared for hotel. Quiet, great staff, and a fantastic morning breakfast. Will stay here again!
Stayed 1 night in Oct 2023
Response from FDM on 7 Oct 2023
Thank You so much for your Feedback. We look forward to your return.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen, Louisville

Stayed 3 nights in Sep 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent at check in, super easy after booking through Expedia!
Stayed 1 night in Sep 2023
Response from FDM on 21 Sept 2023
Thank You so much for your feedback. I am so glad our customer service made an good impact. It is important to us! We hope you stay with us again.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected...Great
As Expected. When I stay at a Holiday Inn Express I expect great and excellence in service and cleanliness. I was not disappointed. Well done.
Stayed 1 night in Sep 2023
Response from FDM on 17 Sept 2023
I am pleased our hotel met your expectations! Thank You so much for your Feedback and we hope you choose to stay with us again.

2/10 Terrible

Debra

Stayed 1 night in Sep 2023