Outdoor pool, open 6:00 AM to 8:00 PM, pool loungers, lifeguards on site

Reviews of Novotel Bengaluru Outer Ring Road

5 out of 5
Novotel Bengaluru Outer Ring Road
Opposite RMZ Ecospace Business Park, Marthahalli-Sarjapur, Outer Ring Rd, Bengaluru, Karnataka

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 88 reviews" "
Rating 8 - Good. 49 out of 88 reviews" "
Rating 6 - Okay. 10 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunghoon, Oberursel

Liked: Cleanliness, staff & service, property conditions & facilities
Descent hotel to stay in Bangalore
Stayed 2 nights in Jan 2023

6/10 Okay

Venkatesh, Herndon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

2/10 Terrible

Guha Athreya

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. For got welcome letter with QR code for room service 2. When the QR code is used, you land on a page where room service menu is nearly impossible to find. It’s at least 4 clicks while it should be 1 click 3. The work chair is the most un-ergonomic chair ever made by man. It’s designed to damage your back. 4. The bathroom fitting were leaky and flooded the place with water. 5. One person who came from room service tightened the fitting and said he would send someone to mop up the water. This person never arrived. After waiting for 12 hours, and calling repeatedly for some help, someone finally cleaned it up the next day 6. The storage space doors are designed to confuse you. Either the left or right door will open, but both look alike, so you have to guess each time. Stupidest design ever. 7. When I asked to speak to the manager of the hotel, they said he is busy and that he will call back, but he never did. 8. I am sorry I can’t remember the 20 other things that were wrong. This is just a sample. 9. I will never stay here again. 10. I will make every effort possible to save as many people as possible from the torture of a stay at this place.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service
Horrible and inconsistent service despite of being a high end hotel. 1) no one picks phone when i tried to call concierge several times. Finally i had to walk down and tell them each time 2) i tried to extend my stay and the staff (Naveen) had no clue to help me with it 3) i tried to use the premier lounge and sadly they could not verify if im a premier member . The staff is lousy and not helpful at all
Stayed 2 nights in Jul 2022

4/10 Poor

Janardhana

Business traveller
Disliked: Staff & service
Customer service is too bad. They see claims 5 star hotel and their service is less than 2 star hotel.
Stayed 2 nights in Apr 2022
Response from Maverik Mukerji on 18 May 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Bengaluru Outer Ring Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay on ORR
We were driving through Bangalore and had chosen this place to spend the night. We were checked in at about 2am. The front office was efficient and courteous. We had requested for an extra bed, which was not provided. But, given the time of the day, we decided to manage with the couch in the room for our son. The sticker in the room said it was sanitized. We were given a late check out as well. Breakfast was nice! The Outer Ring Road is in bad shape due to the metro construction. Else, the stay was comfortable
Stayed 1 night in Dec 2021

10/10 Excellent

DEFAKARAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Comfortable stay Clean and tidy
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Nov 2021

8/10 Good

Anil

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Loved a dish at the restaurant Square. Chef Pintu and Chef Valli were very kind to share their recipe and even explained in detail how to cook. The staff is super friendly and helpful. Only downside was the rooms had some dust, albeit I was in a smoking room
Stayed 2 nights in Nov 2021

6/10 Okay

Gururaj Vinod

Liked: Room comfort
OK Stay
Overall OK Stay. Good Location. Ample Parking Space. Check-Inn was a Little Slow. The In Room Dining Food was not up to Expectations. the Taste was pretty Bad. (Biriyani) the Liquor supply to Room was Messed up by the Room Service and i Ended up Buying More than Required. IRD needs serious Improvements.
Stayed 1 night in Oct 2021

8/10 Good

Aswin

Stayed 2 nights in Sep 2021

8/10 Good

Fanivikash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect and its clean
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a good location. Service is really good. Would definitely come back here. My kids loved the buffet and the food service also.
Stayed 2 nights in Mar 2021
Response from Maverik Mukerji on 24 May 2021
Dear Guest, We very much appreciate your feedback regarding your experience at the Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Maverik Mukerji on 24 May 2021
Dear Guest, We very much appreciate your feedback regarding your experience at the Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Maverik Mukerji on 26 Jan 2021
Dear Guest, It is a pleasure to have you stay with us at Novotel Bengaluru Outer Ring Road and we are pleased to learn that you had a wonderful stay with us and were well looked after by the team . We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to delight you.However, I have taken a due note of your feedback regarding the sea food options and have taken it up with the Executive Chef of the hotel to immediately look into the issue. It is not a norm to receive such a feedback however, we will definitely prevent its occurrence in future. Honest feedback like yours help us to know our areas of improvement and work towards achieving utmost guest satisfaction at all times. Thank you once again for your valuable feedback. Best Regards, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Antonita

Liked: Cleanliness, staff & service
A budget friendly option for a vacation stay. Good breakfast spread and nice service by the staff
Stayed 1 night in Dec 2020
Response from Maverik Mukerji on 29 Dec 2020
Dear Antonita, We very much appreciate your feedback regarding your experience at the Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Ms.Fernanadez, India

Travelled with family
Liked: Cleanliness, staff & service
Budget friendly option for a stay. Breakfast spread is good. Friendly staff and good service.
Stayed 1 night in Dec 2020
Response from Maverik Mukerji on 29 Dec 2020
Dear Ms. Fernanadez, We very much appreciate your feedback regarding your experience at the Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

6/10 Okay

AB, NJ

Business traveller
Liked: Staff & service
Property is getting old. rooms are getting dingy. I stay there because of location
Stayed 1 night in Feb 2020

8/10 Good

AMAIR

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

MURLI

Business traveller
Liked: Cleanliness, staff & service
Price too high
I have nothing bad to say here . Overall , it was okay . Considering the price I paid , I felt the neighborhood hotels in the area , had a lot more to offer and about 60% cheaper . However Staff were courteous , food was great and in summary nothing really negative here . The high price is not justified again Competing the competing hotels in the same area
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from ASuri on 14 Aug 2019
Dear Guest, Thank you so much for your positive feedback regarding your recent stay with us. We hope to welcome you back soon for yet another memorable experience. Best Regards, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from ASuri on 10 Apr 2019
Dear Guest, It is a pleasure to have you stay with us at Novotel Bengaluru Outer Ring Road and we are pleased to learn that you had a wonderful stay with us and were well looked after by the team . We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to delight you. I will definitely pass on your compliments to the team. It is encouraging as our guest’s satisfaction is our first concern. Thank you once again for your valuable feedback. Best Regards, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Excellent hotel, rooms are big, clean and the staff are very helpful. The food at the restaurant is also very good.
Stayed 1 night in Mar 2019
Response from ASuri on 14 May 2019
Dear Guest, Thank you so much for your positive feedback about the hotel. I am glad that you loved the services and facilities offered by us. Your feedback is very motivating for all of us and we truly look forward to welcoming you back soon. Best Regards Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel BGL
All went well.
Stayed 5 nights in Mar 2019
Response from ASuri on 27 Mar 2019
Dear Guest, Thank you so much for your positive feedback about the hotel and services. I am glad that you had a pleasant stay with us.It is always a pleasure to know that our services were liked by our guests. Thank you once again and we hope to welcome you back soon for yet another memorable experience with us. Best Regards, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Chandrasekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

8/10 Good

Narasimha Rao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place with mediocre restaurant service
The stay was pretty good but the service quality in the restaurant was absolutely sub par. we were there for dinner on 23rd night
Stayed 1 night in Nov 2018
Response from ASuri on 20 Dec 2018
Dear Guest, Thank you so much for taking out time to review our hotel and services. I am glad that you enjoyed the services and had a pleasant stay with us.However, my apologies to you if the restaurant facilities did not meet your expectations. At Novotel, it is our constant endeavor to offer the best of our services at all times and your feedback will definitely help us as it is a great way to know the areas that concern our guests and improve upon them. Your feedback is very valuable to us and we shall definitely look into it. I am grateful to you for letting us know about your experience with us and I truly hope to welcome you back soon for an all the more memorable experience. Best Regards, Maverik Mukerji General Manager Delegate Novotel Bengaluru Outer Ring Road

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel.
Stayed 4 nights in Oct 2018

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Hotel is good for business stay, but the food is pretty average

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Murat, Santa Clara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Hotel staff is extremely helpful, great service, clean room, good gym equipment and good food. Central location. I’ll definitely stay here again next time.
Stayed 5 nights in Apr 2018

8/10 Good

Anand, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very nice hotel with lots of amenities. Great food with friendly courteous staff.. Bit costlier though..
Stayed 1 night in Sep 2017

8/10 Good

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good high end hotel
High end hotel with great gym, good food, good service. Difficult location for Uber drivers to find.
Stayed 1 night in May 2017

8/10 Good

Vaishal

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice stay all was wonderful but the rooms r little small need to improve on size of rooms

6/10 Okay

Poornananda

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for business trip.
Good hotel for business trip. Great breakfast and good service in the restaurant. Location is not all that good. No good coffee shops nearby. Heavy traffic in locality most of the times.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milind
I had fairly comfortable stay at Novotel, Staff were extremely friendly & courteous!:)! Quite verity of breakfast was served, however staff were stumbling in managing the no. of guests especially during the peak times. Fairly good location, closer to Tech park area.
Response from Amit on 25 Apr 2017
Dear Guest, Thank you for your positive feedback and we are delighted to learn that you had an excellent stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Bengaluru Techpark. Best Regards, Amit Sachdeva Hotel Manager Novotel Bengaluru Techpark

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Great stay at Novotel. The breakfast is quite elaborate and very good.
Dear Guest, We would like to thank you for taking the time to tell us about your experience following your recent visit at Novotel Bengaluru Techpark. We are pleased to read that you had an enjoyable stay in our hotel. It is very encouraging as our guest’s satisfaction is our first concern. I hope we will have the pleasure of welcoming you again soon in Novotel Bengaluru Techpark. Best Regards, Amit Sachdeva Hotel Manager Novotel Bengaluru Techpark

8/10 Good

Nagaraju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Dear Mr. Nagaraju, We would like to thank you for taking the time to tell us about your experience following your recent visit at Novotel Bengaluru Techpark. We are pleased to read that you had an enjoyable stay in our hotel. It is very encouraging as our guest’s satisfaction is our first concern. I hope we will have the pleasure of welcoming you again soon in Novotel Bengaluru Techpark. Best Regards, Amit Sachdeva Hotel Manager Novotel Bengaluru Techpark

6/10 Okay

Verified traveller

Liked: Cleanliness
Not a Great Experience
Experience was just ok, one of the negative point is - you can`t charge your food bills to hotel bills, need to settle on the spot , not experienced this in other star hotels. Overall found it to be OK ,
Response from Amit Sachdeva on 15 Feb 2017
Dear Guest, We would like to thank you for taking the time to tell us about your experience following your recent visit at Novotel Bengaluru Techpark. Your feedback with regard to food bill charges has been duly noted and the same will be addressed on priority. Thank you once again and we all look forward to welcoming you again on your next visit to Novotel Bengaluru Techpark. Best Regards, Amit Sachdeva Hotel Manager Novotel Bengaluru Techpark

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One way stay on a business trip. Hotel itself is fine. The area around is not great - streets crowded with traffic, bad pavements, basically nowhere to get out by walking. The hi-tech park is across the street, but the street itself is in a bad shape.
Response from General Manager on 15 Feb 2017
Dear Guest, We would like to thank you for taking the time to tell us about your experience following your recent visit at Novotel Bengaluru Techpark. We are pleased to read that you had an enjoyable stay in our hotel. It is very encouraging as our guest’s satisfaction is our first concern. Your feedback regarding the issue with our hotel location has been duly noted and we apologize for the inconvenience caused. However we are constantly working with the local civic authorities to ensure that they enforce one way traffic so as to avoid jams and road blocks. I hope we will have the pleasure of welcoming you again soon in Novotel Bengaluru Techpark. Best Regards, Amit Sachdeva Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chandrasekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
It was an amazing experince with great hospitality.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obviously not the most upscale neighborhood, but the hotel is very nice for business travel to tech park across the "freeway".

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort