Desk, free WiFi, bed sheets, alarm clocks

Reviews of Hotel Arlon

3 out of 5
Hotel Arlon
Highway E411 Luxembourg-Brussels Aire, de Hondel, Messancy, Walloon Region

Reviews

6.6
Rating 10 - Excellent. 32 out of 256 reviews" "
Rating 8 - Good. 94 out of 256 reviews" "
Rating 6 - Okay. 71 out of 256 reviews" "
Rating 4 - Poor. 37 out of 256 reviews" "
Rating 2 - Terrible. 22 out of 256 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Ailing

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
right on the motorway,park right out side,lovely comfortable bed,nice and clean. spot on.
Stayed 1 night in Sep 2023

2/10 Terrible

Abhaya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

eilis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and towels were clean. Rest of the two rooms were dirty. Bathrooms were not clean. Stuff splattered up the walls. Clearly hadn’t been cleaned properly in a long time. Unhygienic. Poor state of repair. Lift seemed a bit dodgy. Reception weren’t interested in our concerns about the cleanliness and told us to take it up with our credit card provider. Carpets were filthy. Generally not pleasant.
Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Good buffet breakfast, easy motorway access for an overnight stop
Stayed 1 night in Jul 2023

2/10 Terrible

Marinus

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The receptionist was hardly to hear, spoke very mumbling and was quite impolite. No greetings or welicome, no idea what he was doing, just turned to his computer doing what? Did he find the reservation? No reaction. Then, behind us, two girls appeared that wanted to change mony. He started to help them. We stopped that. He was checking us in! Pretty rude
Stayed 1 night in Jul 2023
Response from Said Karra on 24 Jul 2023
Dear Marinus,Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sorry again for the damages caused.Sincerely,Said KarraHotel Manager

2/10 Terrible

Nicholas

Stayed 2 nights in Jul 2023

6/10 Okay

Piet

Stayed 1 night in Nov 2022
Response from Said Karra on 24 Nov 2022
Thank you for your reviews

10/10 Excellent

Sayf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean, spacious carpeted room in easily accessible motorway location. Great for 3 star hotel, at this nice price. Free tasty breakfast. Good electric heating system in ceiling, which also drowns out the traffic noise making it very easy to sleep. Would stay here again.
Stayed 1 night in Oct 2022
Response from Said Karra on 13 Oct 2022
Thank You for yours comments

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort
Right on the motorway very convenient bit noisy but not too bad. Food ok
Stayed 1 night in Sep 2022
Response from Said Karra on 24 Oct 2022
Thank you

4/10 Poor

Nishi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If desperate, can be heaven
For a 3* accommodation i was surprised at how unclean the the room felt. The toilet was badly stained. The fan was covered in dust and felt sticky...the aircon was almost non existent and only in the middle of the night felt some it cooling the room down.
Stayed 1 night in Aug 2022

6/10 Okay

GINA

Stayed 1 night in May 2022
Response from Karra on 25 May 2022
Thank you

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
One of the worst ever, mainly due to room which didn’t look as if it had been cleaned properly in months
Stayed 1 night in Apr 2022

6/10 Okay

Paul Serge, Toronto

Stayed 1 night in Sep 2021

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ash convenient location
Very nice hotel and very friendly and helpful staff. The breakfast left something to be desired.
Stayed 1 night in Jul 2020

2/10 Terrible

Catalin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Close to the motorway but in poor condition and dirty
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Great location. Perfect for a stop on our journey across Europe. Right on the main route around Luxembourg and onwards.
Stayed 1 night in Dec 2019

8/10 Good

MICHAEL

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
on the way to our main hotel. Good over night point for driving 4.5 hours.
Stayed 1 night in Dec 2019

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood value for money
Good value for money. The hotel very close to the highway and sometimes your can hear car passing by. It is clean and the staff is trying to make you feel comfortable.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and comfortable. The breakfast was superb.
Stayed 1 night in Aug 2019
Response from Saïd on 26 Aug 2019
Dear Thank you for your comments. Best Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing.
Stayed 1 night in Jul 2019
Response from Saïd on 20 Aug 2019
Dear Thank you for your feedback. Best Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but the bathroom needs some improvements. It was rusty in some places. Good breakfast and good to stay for a night although there can be better options somewhere else if you are willing to detour.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Feb 2019
Response from Saïd on 17 Feb 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Colin

Dog friendly, great value.
Great value, clean, pet friendly hotel with excellent breakfast. On the west-bound side there is a large, fenced field for exercising dogs
Stayed 1 night in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Paul, Jerusalem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient, cheap, get what you pay for. Great Breakfast, if you survive the night. First room, air conditioner barely moved any air... Not cool. Tower fan covered in dust, washed it to find out it didn't work. Second room AC not much better fan, not cool. Thankfully the window opened wide and it was cool outside. Cleaned second tower fan of dust, it worked... One of those hotels you kinda want to get out of asap. Mirrored doors on the closet covered in dust. Must not have seen a vacuum or a good cleaning in a long time. Bathroom on both rooms clean, 2nd one smelled... Breakfast at the downstairs restaurant was very good. Fueled us up for a busy morning. It was late, we couldn't find anything else affordable, this was close, but had I known, I would have paid $10-$20 more and got a clean place, hopefully....
Stayed 1 night in Jul 2018

6/10 Okay

Majid

Liked: Cleanliness, staff & service
Noisy hotel.
The hotel has restaurant outside that located next to the rooms. In the night, most of cyclist there drinking talking and laughing so loud that disturbs the other guests. Does not have airconding as well.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality hotel
Aircon didn't work. Room uncomfortably hot, and that's on a warm day only. TV remote didn't work. Bathroom smelly. Bathroom extractor fan didn't work and no window in bathroom. Bathroom flooring cracked and lifting. Booked a double room, got two single beds.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible accommodation
The staff at checking desk is horrible and rude, she shall not be in the.service industry, because she is not able to take questions and ready to help customers. The hotel is old, no proper maintenance, door lock does not work properly, toilet and the bath tub is not clean, telephone is defect.... and you just hear the high way traffic noise all through the night... Really terrible experience in this hotel, do not recommend at all.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient
Very convenient situated in a motorway service station. Nothing to do nearby - just rock up, eat, go to sleep and carry on the journey next day. There was the usual motoray S/Stn type food. The breakfast in morning was very good. Someone had left a pair of socks on the fan which the cleaner had missed!!! Apart from that the stopover was fine.
Stayed 1 night in Mar 2018

6/10 Okay

Alexander, Houston, TX

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel was fine but the breakfast was not.
Horrible breakfast. The room was fine. I feel that 10 euros per person should get you something else besides cereal and juice.
Stayed 2 nights in Feb 2018

6/10 Okay

robert

Liked: Room comfort
Disliked: Staff & service
Farcicle breakfast service
This is our regular stop on this route. Yet again the breakfast was a farce. The person was sick we were told so use the service area - they were so disorganised. The counter for the cooked breakfast was staffed by a girl who thought it a good idea to cook 2 eggs for each person as they got to the front of the queue but the whole queue needed eggs. Why not start the cooking of several batches and serve 3 times as quickly. Then we were told sorry no bacon. 3 eggs were served as substitute. We have come to expect problems with breakfast at this hotel but is in the right place for a stop so we will continue to stay,!!!
Stayed 1 night in Dec 2017

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort
Hotel is at motorway services so easy to find. Room was a good size, clean with comfortable twin beds. Tea & coffee in the room. Breakfast was good with the usual cold selection and cooked option. Good coffee in takeaway cup to take to the car. For a no frills place to get a good sleep mid journey it is perfect.
Stayed 1 night in Oct 2017

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
20 minutes to check out, need to improve that service breakfast was nice WIFI a little slow
Stayed 1 night in Oct 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap business hotel with a great breakfast
Ignore the last few reviews. It's a tired building but everything else was well in order except aircon.
Stayed 6 nights in Sep 2017

8/10 Good

Leigh

Liked: Staff & service, room comfort
Good value for money.
The hotel is on a motorway stop. I was rather surprised at this. There is always someone at reception and there is a good breakfast included. The bed was extremely clean and comfortable, but the rest of the room was a bit shabby. All in all, a good deal for the price.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try find
What let this hotel down published I think as a BW and post code of the hotel you end up near the main police station in Arlon no where near hotel took extra half-hour to find.
Stayed 1 night in Aug 2017

8/10 Good

J, Manchester, UK

Liked: Cleanliness, staff & service
Close to motorway
Convenient overnight stop but not much there. Did the job.
Stayed 1 night in Aug 2017

8/10 Good

Andrea , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location when travelling through I'm
The hotel is on the motorway. Is good value for money. Good rooms and price includes a buffet breakfast. There is also a restaurant serving a range of food. Excellent when on route to Luxembourg, Switzerland, or Italy.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great halfway stopover point
The front desk person was welcoming and spoke very good English. Notified us that we had inclusive All You can Eat Breakfast at the restaurant next door and that we would get 20% discount on anything we bought in the main restaurant including drinks. There was a good range of meals all at good normal prices and included raw steaks you could select personally for cooking. Overall a very pleasant experience as a stopover on a long trip from Plymouth, England to Munich, Bavaria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

lisa

Liked: Staff & service, property conditions & facilities, room comfort
Convenient & Friendly
friendly, helpful staff. Good breakfast buffet. A bit noisey in the morning and late evening due to tour groups.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, room comfort
Poor hotel but nice breakfast
Itchy bed, bathroom could be cleaner. No air-con. Building is very warm. There is a small fan in the room but to leave the window open to the motorway traffic noise to get any cool air in the room did not make for a good night's sleep. No wifi signal in the room. Restaurant is expensive and has not much choice. Free breakfast is the best thing about this hotel. Good selection and tasty.

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Room comfort
Avoid on a hot summers night
We stayed here twice on both legs of a long weekend trip to Germany. On our first stay, the air-conditioning in the room made a great deal of noise, but provided no cool air on a very hot July night. We complained to reception, who immediately provided a fan, saying there were no other rooms available. We questioned at checkout the lack of air conditioning, and were offered profuse apologies, saying it would get fixed. On our return trip a few nights later, we had a different room, with the same lack of air conditioning. It appears this hotel does not actually have working air conditioning at all, which was the reason we chose it on a weekend which was likely to be hot. Apart from this, the WiFi was almost useless (floor 4). The mobile devices couldn't connect at all, our PC with a booster aerial did connect, but it was very slow (maybe 1Mb/s) On the good side, the rooms were quiet (with the window shut), and breakfast was quite adequate, with eggs and bacon cooked to order.

6/10 Okay

Colin, Chester

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad for a overnighter
Handy hotel for an over night stop, close to motor way, so,expected to be noisy,air con requires attention as it was useless room 405, wifi connection very poor