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GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Accessibility Options
Property Amenities
Rooms
The Merchant Hotel offers 62 air-conditioned accommodations with CD players and laptop-compatible safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton linens, down comforters, and down blankets. A pillow menu is available. 32-inch LCD televisions come with premium digital channels and free movie channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and makeup/shaving mirrors.
This Belfast hotel provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks, complimentary newspapers, and cordless phones. Additionally, rooms include welcome amenities and safes. In-room massages, hypo-allergenic bedding, and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily.
All guestrooms are non-smoking.
Room Amenities
Dining
The Great Room - This fine-dining restaurant serves breakfast, lunch, dinner and brunch, and has a bar. A children's menu is available. Afternoon tea is served. Reservations are required. Some meals may not be served daily.
Berts Jazz Bar - Overlooking the city, this bistro serves lunch, dinner, and brunch. Guests can enjoy drinks at the bar. Reservations are required. Some meals may not be served daily.
Cloth Ear Bar - This pub serves lunch, dinner and brunch, and has a bar. A children's menu is available. Some meals may not be served daily.
24-hour room service is available.
Recreation
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Showing 1 - 4 results (of 4)
“Luxurious Feel”
What a great hotel. Location was excellent only a few minutes walk from the new Shopping Mall, and easy access to tourist things e.g. open top bus tours. Breakfast was really nice, and served in a huge hall with lovely features. Cocktail bar had a really extravagent feel about it with good service, and the Piano Bar offered a more relaxed experience. Overall, a really well presented hotel in a great location. Dissapointed we never found time to visit the spa with the rooftop view over the city - maybe next time!!
“Can't wait to go back”
Fabulous hotel rooms outstanding diffentially a 5 star Hotel
“Totally recommend”
This hotel was absolutely fantastic. This was a treat for my husbands retirement and what a treat it was. There was a slight gliche in that I was kept awake the first night with an air conditioning vent on the roof however on raising this the on duty manager couldn't have been more helpful sorting the problem for us immediately. The staff couldn't have been more helpful or pleasant. I would definitely recommend staying here, yes I know it is at the top end of the price range however it is a 5 star hotel but you get what you pay for and this does not disappoint.
“Words cannot express how lovely the Merchant it is, but we'll try”
As beautiful as the pictures look... it's better. We got a little lost trying to find it, but the concierge guided us there. There's no where to park, but they have valet service (quick and easy, a small charge). The breakfast service seemed a little overwhelmed with the increase in guests the new extension adds (we had to wait all of 8 minutes). Who cares? The hotel is incredible. Yes, it's twice the rate of other more than decent 5 star hotels in the area...it's worth it. If those hotels are 5 stars, the Merchant is a 10 star hotel. It was off-season when we stayed, but the Merchant's rate was half of what some boutiques in the US charge and they don't compare. The staff is the nicest, most prefessional we've ever encountered on our trips to Ireland and the UK. The guest rooms are enormous and very well done. The bathrooms are, well, I'm considering remodeling my bath at home to match it. The public spaces are so well done they are mesmerizing. Compliments to the designers of both the orginal and extension. Unfortunately we were only there for one day and were moving on to another area. We definately would return, and stay much longer. I'd stay until the money ran out. Treat yourself. I don't see how the Merchant could disappoint.
“Are you a budding millionaire?”
Sorry to sound a bit of a spoil sport and suggest that the Emperor has no clothes on BUT but quite honestly the Merchant Hotel is living off its own hype. The staff may not have intended to make the guests feel inferior but thats the vibes they gave out - the room are dark and gloomy and not very big. The cocktail bar was expensive with staff who were are best disinterested and at worse offhand. On the up side the breakfast was excellent as were the staff in the dining room - they need to give a few classes to the bar and reception staff on customer service. I have stayed at the Europa and the Malmasion for a whole lot less money - rooms much superior and staff very friendly. Sorry but value for money - pleasant approachable staff and nice rooms mean a lot to me 5 Star it may be but not a 5 star experience.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
Additional reviews provided by 
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The closest major airports to The Merchant Hotel are:
Belfast (BHD-George Best Belfast City) - 3.8 km / 2.4 mi
Belfast (BFS-Belfast Intl.) - 19.9 km / 12.4 mi
The preferred airport for The Merchant Hotel is Belfast (BFS-Belfast Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
