“Heating didn't work and staff were slow”

I found the Ibis location good but when I arrived I was kept waiting too long by a lazy bartender who should have asked me if I wanted to check in. He was going in super-slow motion and I was tired and wanted to get to my room. The rooms have that awful cheap laminate flooring, which I hate. They should have carpet or real wooden floors. The room was fine, very basic, but clean however. I woke up at 5am absolutely freezing and tried to turn on the heat but discovered the thing didn't work and just blew out cold air. I rang reception and they offered me a different room but as I had to get up at 7am anyway and had settled in the room I decided to use the hairdryer to warm myself!!! Then a Polish man came into the room without knocking as I was getting dressed (presumably to fix the heater), which gave me a fright. When I reported that, they gave me a free breakfast but noone apologised for the heating situation and when I was checking out I told them about it and the girl just said "Thanks, that's everything sorted out. Good bye". I just couldn't believe that she didn't offer an apology for the heating failing to work. I would recommend checking the heating as soon as you take up a room there. Also be patient with the staff - they are slow!

“very impressed”

Newly built hotel, very clean, sleek, fresh and modern. Amazing pod-like toilet/shower. Staff friendly and helpful. We got early check-in and late check out, without a problem, free. Didn't eat in hotel, but dining area looked nice, so many places near-by to choose from ,only minutes from city centre and bus station. Area a bit dingy but don't be put off, quite safe. Will use Ibis Hotel again and reccommend to friends.