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Reviews of ibis Belfast City Centre

3 out of 5
ibis Belfast City Centre
100 Castle Street Northern Ire, Belfast, Northern Ireland

Reviews

8.4

Very good

Rating 10 - Excellent. 396 out of 1000 reviews" "
Rating 8 - Good. 420 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maria Ysabelle

Travelled with partner
Liked: Staff & service
Appreciate that the property is centrally located yet in a quiet neighborhood. Conveniently located infront of a large grocery store and food shops around. Cleanliness can be improved upon. Overall, good value for what you get
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very friendly and helpful with directions. Lots of shopping and restaurants/pubs within walking distance.
Stayed 1 night in Mar 2024
Response from Nicola on 24 Mar 2024
Hi Brian, Thank you so much for taking the time to leave such a great review. I'm delighted you had a lovely stay and enjoyed the staff and location. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Howard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY IMPRESSED! Having stayed at an IBIS before, in France, we weren't expecting it to be great - but were very pleasantly surprised. This IBIS had a refurbishment last year. The Reception/Bar/Restaurant area was warm and welcoming as were the staff - especially Stuart, who was exceedingly helpful over our 4-night visit; he helped with advice on attractions, bars, and generally what to do/where to go. The rooms were very clean, modern and well furnished. Plenty of lighting, sockets, extra pillows and a hairdryer. The bathroom pod and shower were great. Heating/air-conditioning worked well. The restaurant food was good, as were the prices. Bar selection and prices were also good. Breakfast buffet was very comprehensive - cooked breakfast/ cold meat platter/ mixed berries, yoghurt, juices, plus all the usual items. The (Polish??) lady with the red hair was very welcoming and chatty. Many thanks to Stuart, Kuhu and Conan for their welcome professionalism. The hotel is very well situated, just a few minutes walk to the city centre. A number of bars/shops/etc. very nearby. Would have liked more than the 2 coat-hangars provided - but they apparently get stolen. A couple of coat hooks in the room would have been useful. All-in-all, great hotel, great stay
Stayed 4 nights in Feb 2024
Response from Nicola on 19 Mar 2024
Hi Howard, Thank you so much for taking the time to leave such a positive review!I'm delighted you had a great stay and had such kind words for the team - I will be sure to pass on your comments to the guys! Their work is always appreciated. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Tejash, Leicester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very walkable to everywhere within 10 minutes. The hotel is clean, plenty of facilities and the customer service is brilliant - especially from Stuart who works on the front desk. Easy checkin service, no hassle and great recommendations.
Stayed 1 night in Mar 2024
Response from Nicola on 19 Mar 2024
Hi Tejash, Thank you so much for your review. I'm thrilled you had a great stay and enjoyed the fab location, clean hotel, facilities, service and smooth check in experience!!Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was conveniently placed for city centre and amenities
Stayed 3 nights in Feb 2024
Response from Nicola on 19 Mar 2024
Hi Carol, Thank you for your review. I'm pleased you enjoyed the location and amenities. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a clean compact room that was quiet and comfortable with a great bed. The staff were extra friendly and made us very welcome.
Stayed 1 night in Feb 2024
Response from Nicola on 19 Mar 2024
Hi Terry, Thank you so much for the great review!!!I'm so pleased you enjoyed the clean room, comfy bed and of course our wonderful staff!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you we had a good stay and would come back
Stayed 2 nights in Feb 2024
Response from Nicola on 19 Mar 2024
Hi Lucie, Thank you so much for the 5/5!!!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Aidan

Stayed 1 night in Jan 2024
Response from Nicola on 24 Mar 2024
Hi Aidan, Thank you so much for the 5/5!!!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one night but very welcoming.
We just stayed for one night, but we were welcomed and made fo feel at home. The beds were very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Liam

Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good clean staff very good
Stayed 3 nights in Dec 2023

8/10 Good

chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel in a good location near town centre. Good faculties. Shower room got very wet as the shower wasn’t draining properly. House keeping didn’t clean the room whilst we were there. good comfy mattress. Overall would recommend
Stayed 3 nights in Dec 2023
Response from Nicola on 4 Jan 2024
Hi Chloe, Thank you so much for taking the time to leave a review. I'm delighted to hear you had a great stay and enjoyed the fab location!Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Colum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good room clean and nice
Stayed 1 night in Dec 2023
Response from Nicola on 4 Jan 2024
Hi Colum, Thank you so much for your review. I'm happy to hear you enjoyed your stay!Kind Regards,Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and amenities are great
Stayed 1 night in Dec 2023
Response from Nicola on 4 Jan 2024
Hi Jack, Thank you so much for the 10/10!!!I'm delighted to hear you enjoyed the fab location and amenities. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicola on 12 Dec 2023
Hi Niamh, Thank you so much for the 5/5!!!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Pat

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very helpful staff. Clean & comfortable rooms
Stayed 3 nights in Nov 2023
Response from Nicola on 12 Dec 2023
Hi Pat, Thank you so much for taking the time to leave such a positive review. I'm happy to hear you enjoyed the fab location, helpful staff and comfy room!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some weird stains around the bed made us a bit uncomfortable, but overall it was a nice stay. No included parking was inconvenient, but parking at the mall's garage a block away for two days and just paying the full day rate wasn't bad.
Stayed 2 nights in Nov 2023
Response from Nicola on 12 Dec 2023
Hi Andrew, Thank you for your review. I am sorry on this occasion we fell short on our cleanliness - this will be investigated with our housekeeping department. We hope to welcome you back in the future to show you some major improvements. Kind Regards, Nicola MitchellAssistant Front Office Manager

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belfast lads weekend away
Booked x4 twin rooms on here. Got confirmation but at check in, only x2 rooms were as booked. One was a double and the 4th didn’t exist. The check in team worked things out and we’re apologetic but still, it’s inconvenient and frustrating to be met with “sorry, we don’t have that room” after hours of travelling.
Stayed 2 nights in Nov 2023
Response from Nicola on 12 Dec 2023
Hi Thomas, Thank you so much for your review. I am sorry for the error that caused 2 of your rooms to not show on the system - this was due to a technical issue with our channel manager. I am happy to hear that it was rectified and hope it didn't put too much of a dampener on your lads weekend!Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Weonkyu

Liked: Cleanliness, staff & service, property conditions & facilities
Access to central city area
Stayed 1 night in Nov 2023
Response from Nicola on 12 Dec 2023
Hi Weonkyu, Thank you so much for your review. I'm thrilled to hear you enjoyed the fab location!Kind Regards, Nicola MitchellAssistant Front Office Manager

6/10 Okay

Caitlin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Kind of dirty
The room was a bit dirty honestly. Our towels had spots on them and so did the bed sheets. My husband found a huge purple stain on the comforter. I’m guessing someone dyed there hair in the room because there was also some purple spots in the bathroom. The water from the sink also stunk. But I will say it was nicely located and the staff were very nice.
Stayed 3 nights in Nov 2023
Response from Nicola on 11 Nov 2023
Hi Caitlin, Thank you so much for taking the time to leave a review!I'm happy to hear you enjoyed the fab location and staff were very nice. I was shocked to hear about the issues with cleanliness in your room. This is completely unacceptable and far below the standards we expect of ourselves - this will be investigated with our housekeeping department. Please accept my sincerest apologies and I hope we can welcome both you and your husband back in the future to show some major improvements!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great Parking was awful!
Stayed 2 nights in Nov 2023
Response from Nicola on 6 Nov 2023
Hi Kathleen, Thank you so much for the 5/5!!!!Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was very nice with our room having clearly just been completely renovated. The entire hotel appears to have only very recently been completely revamped. The facilities look excellent. Staff was professional if not particularly friendly or welcoming. Overall a very clean room apart from some hairs and what seemed like dog/cat hair in and on the duvet. Breakfast was ok. From a continental perspective there lacked any real bread, pastries or plentiful yoghurt and cereal. UK "full English" was available and was tasty if a little salty. 4/5 overall experience.
Stayed 1 night in Nov 2023
Response from Nicola on 6 Nov 2023
Hi Johannes, Thank you so much for taking the time to leave a review!I'm delighted to hear you enjoyed the recent refurb, staff were professional and friendly. I'm shocked to hear about the issue with the bedding and thank you for bringing it to our attention. We will investigate this with our housekeeping department. Please accept my sincerest apologies. I hope we can welcome you back in the future to show you some improvements. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so sweet and helpful at Ibis. The room was great and the hotel location couldn’t have been better.
Stayed 4 nights in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Holly, Thank you so much for your review!I'm delighted to hear how helpful our staff were during your stay. I'm also pleased to hear you enjoyed the fab location. Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Can walk to most places. Parking is easy and reasonable at NCP. Titanic good attraction to see. Bus goes from town hall.
Stayed 3 nights in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Andrew, Thank you so much for your review. I'm delighted to hear you enjoyed your stay.Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to help you and offer suggestions for pubs & restaurants
Stayed 5 nights in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Nicola, Thank you so much for the 5/5!!!Kind Regards, Nicola Mitchell Assistant Front Office Manager

8/10 Good

Gemma

Travelled with group
Liked: Staff & service, room comfort
Room good size - bathroom need some work some broken facilities and blocked sink
Stayed 2 nights in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Gemma, Thank you for taking the time to leave a review. I'm pleased to hear you liked the size of the room.I do apologise for the issues with your bathroom - this will be rectified immediately. Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do with some drawers in rooms At breakfast asked if it was. Possible to get a couple of fried eggs but was refused
Stayed 3 nights in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Kenneth, Thank you for your review!We take on board your your feedback and I will discuss it with the whole team. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Arlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicola on 6 Nov 2023
Hi Arlene, Thank you so much for the 10/10!!!Kind Regards, Nicola MitchellAssistant Front Office Manager

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for city, clean and practical. Basic in terms of amenities but perfectly acceptable and in line with price point!
Stayed 2 nights in Oct 2023
Response from Nicola on 18 Oct 2023
Hi Gillian, Thank you so much for taking the time to leave a review!I'm pleased to hear to found the location great and the hotel clean and practical.Kind Regards, Nicola MitchellAssistant Front Office Manager

6/10 Okay

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property has just been renovated. They have a nice little lounge on the first floor. Enjoyed the stay.
Stayed 3 nights in Sep 2023
Response from Nicola on 16 Oct 2023
Hi Wendy, Thank you for your review!I'm so please to hear you enjoyed our new lounge area which was part of the recent refurb!Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

KATHLEEN, Sorrento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the hub of Belfast but easy to walk everywhere! Great value!
Stayed 1 night in Oct 2023
Response from Nicola on 16 Oct 2023
Hi Kathleen, Thank you so much for the 5/5!!!!I'm so happy you enjoyed the fab location!Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Good stay and location a little noisey from outside back of hotel, hotel staff really friendly and helpfull. Would definatley stop again.
Stayed 1 night in Oct 2023
Response from Nicola on 13 Oct 2023
Hi Nigel, Thank you so much for taking the time to leave a review!I'm pleased to hear you enjoyed your stay and will pass on your comments to the whole team.Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

gerhart, Thorsby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and exceptional front staff. Stuart was amazing and couldn't due enough to help us.
Stayed 1 night in Oct 2023
Response from Nicola on 13 Oct 2023
Hi Gerhart, Thank you so much for taking the time to leave such a lovely review!I'm so pleased you enjoyed the breakfast and will pass on your comments to Stuart. Kind Regards, Nicola Mitchell Assistant Front Office Manager

8/10 Good

Debra Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and clean, breakfast was superb. The only drawback was that there was a smell of sewage/sulphur in corridor on 5th floor and in our bathroom.
Stayed 1 night in Oct 2023
Response from Nicola on 13 Oct 2023
Hi Debra, Thank you for your review!I'm thrilled to hear you enjoyed the room and had a great breakfast. I do apologise for the smell you faced during your stay - this has now been dealt with. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff were amazing!
Stayed 1 night in Oct 2023
Response from Nicola on 13 Oct 2023
Hi Laura, Thank you for taking the time to leave such a lovely review regarding our staff - I will pass your comments on to the whole team!Kind Regards, Nicola Mitchell Assistant Front Office Manager

6/10 Okay

John

Business traveller
Average
Stayed 2 nights in Oct 2023
Response from Nicola on 13 Oct 2023
Hi John, Thanks so much for leaving a review!!Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

Denise, Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty convenient to the city center but rooms a bit tired—missing light bulbs, loose paneling, etc. I caught Covid and the staff have been terrific—letting me stay in the same room for an additional night and bringing food to my room.
Stayed 2 nights in Oct 2023
Response from Nicola on 13 Oct 2023
Hi Denise, Thank you for your review!I'm please our staff could help you out when you needed to amend your reservation - I hope you are feeling better now!I apologise for the issue of the missing light and loose paneling. I will have our maintenance team investigate this. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable base for sightseeing
The hotel was clean and comfortable in an ideal location for exploring the sights of Belfast. Rooms are a decent size with comfy bed and have basic furniture which is all you need for a short city stay
Stayed 3 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Anonymous, Thank you so much for your kind words!I hope we can welcome you back in the future!Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Christopher, Thank you so much for the 10/10!!!Kind Regards, Nicola Mitchell Assistant Front Office Manager

8/10 Good

J F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use a little more room for bags, but very clean and close to town.
Stayed 3 nights in Sep 2023
Response from Nicola on 16 Oct 2023
Hi J F, Thank you for taking the time to leave a review!I'm pleased to hear you found the location good and we take onboard your comment regarding storage - we will look into it!Kind Regards, Nicola Mitchell Assistant Front Office Manager

8/10 Good

Melanie, McMinnville

Stayed 6 nights in Sep 2023
Response from Nicola on 6 Nov 2023
Hi Melanie, Thank you so much for the 4/5!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Christine, Thanks for the 5/5!!Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

Lynda Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis is a really nice Hotel with a modern theme and wonderful staff. The buffet style Breakfast is definitely to be recommended.
Stayed 4 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Lynda, Thank you so much for taking the time to leave such a nice review!I'm pleased to hear you approve of the recent refurb and our wonderful staff. Kind Regards, Nicola Mitchell Assistant Front Office Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 2 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Stephen, Thank you for your kind review!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where really friendly
Stayed 3 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Bill, Thank up for taking the time to leave a review regarding our staff - I will pass on your comments to the whole team. Kind Regards, Nicola

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, friendly staff, clean
Stayed 2 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Madeleine, Thank you for the 5/5 its very much appreciated!!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful room on the 9th floor. Stayed a week and had a great time.
Stayed 6 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Brady, Thank you so much for your kind words. I'm so glad to hear you had a wonderful room!Kind Regards, Nicola

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel in the heart of Belfast city, rooms are clean, shoutout to Colleen who helped me with taking my 2 big bags to my room. The breakfast buffet was so beautiful, I always look forward to breakfast, there is a lot of options of what to eat and what to drink.
Stayed 2 nights in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Blessing, Thank you for leaving such a lovely review!I'm so pleased to hear Colleen was able to help you out - I will pass your comments on to her. Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicola on 13 Oct 2023
Hi Norman, Thank you for the 5/5!!Kind Regards, Nicola MitchellAssistant Front Office Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicola on 13 Oct 2023
Hi Larry, Thank you for the 5/5!!Kind Regards, Nicola Mitchell Assistant Front Office Manager