Indoor pool

Reviews of Doubletree by Hilton Belfast Templepatrick

4 out of 5
Doubletree by Hilton Belfast Templepatrick
Kingfisher Country Estate, Templepatrick, Ballyclare, Northern Ireland

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1004 reviews" "
Rating 8 - Good. 349 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Alison

The property advertised that it was fully renovated and 4star On arrival the lobby and staff were lovely. The room itself was very dated and the mattress was old and very uncomfortable I requested a new mattress and was told that I’d be moved to a different room however, they placed a thin mattress topper on the old one and told me that I’d been given a replacement mattress. Each morning around 7.30-8.00am there were workman drilling and hammering in either an adjacent room or the room above I ended up checking out 3 days into my 7 day stay I would not book this hotel again in the future
Stayed 7 nights in Mar 2024
Response from Berk on 13 Mar 2024
Hello Alison,Thank you for your feedback regarding the recent stay. In order to assist you better, could you email me through berk.akgun@hilton.com. Many thanks

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing lovely spa
Stayed 1 night in Feb 2024
Response from Reservations Team on 16 Mar 2024
Thank you for your review. We are delighted you enjoyed the spa and appreciate your score of 5/5.

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024

8/10 Good

ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Newly refurbished quite, clean and lovely scenery
Stayed 1 night in Feb 2024
Response from Reservations Team on 11 Feb 2024
Thank you for leaving us your review. We are delighted you enjoyed your stay. Kind Regards.

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Team on 3 Feb 2024
Thank you for leaving us your review and for our 5/5 score. It is much appreciated.

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Reservations Team on 3 Feb 2024
We appreciate you taking the time to leave your feedback and we are delighted you enjoyed your stay. Regards

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Reservations Team on 3 Feb 2024
Thank you for leaving your feedback and scoring us 10/10. We are delighted you enjoyed your time with us.

8/10 Good

Patrick

Travelled with family
Friendly staff
Friendly professional staff last dinner order 9:15 pm way too early for Friday night
Stayed 1 night in Nov 2023
Response from Berk on 19 Nov 2023
Hi Patrick, thank you for your feedback regarding your recent stay. We are delighted to hear that you found our staff to be friendly and professional. Your note regarding the closing time for restaurant is noted and will forwarded to our managers to be looked as well. Hope to welcome you again in the future

10/10 Excellent

Alvin, HUNTINGDON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very good.
Stayed 2 nights in Sep 2023
Response from Reservations Team on 12 Nov 2023
Thank you for taking the time to leave your feedback. We are delighted you enjoyed your stay and scored us 5 0ut of 5!. Many Thanks

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations Team on 12 Nov 2023
Thank you for taking the time to give us your feedback. It is much appreciated. Regards

10/10 Excellent

JAMES

Travelled with family, Travelled with partner
Quiet, lovely comfortable clean bedroom and bathroom. Great breakfast. Helpful, considerate staff. Very good value for money. Hilton Templepatrick is in a lovely quiet country setting while being only minutes from the airports, ferry ports and Belfast.
Stayed 1 night in Oct 2023
Response from reservations team on 28 Oct 2023
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

8/10 Good

MrsT

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff were all excellent. Just a few problems in the room. Tv didn't work, think the remote needed batteries. Safe didn't lock. There were no toiletries in the room when we arrived. Had to ask for those. And twice our key card didn't work and we had to go back to reception to get it reactivated.
Stayed 1 night in Oct 2023
Response from Reservations Team on 15 Oct 2023
Thank you for taking the time to leave us your feedback, it is very much appreciated and your comments will be passed to the relevant departments. We are delighted you found staff excellent and hope you will return in the not too distant future.

10/10 Excellent

MO

Stayed 4 nights in Sep 2023
Response from Hotel on 11 Oct 2023
Thank you foryour wonderful score

10/10 Excellent

Zaino

Stayed 2 nights in Sep 2023
Response from Hotel Management on 20 Sept 2023
Thank you for your wonder score we appreciate you taking the time to let us know this.

4/10 Poor

Muhammad

Stayed 3 nights in Sep 2023
Response from Hotel on 7 Oct 2023
Thank you for your score

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel on 16 Sept 2023
Thank you for your great score

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view and staff and service and food. The breakfast was extremely fresh well made. The room could use either a fan or air conditioning as it was a bit stuffy. Besides that, the amenities and services were beautiful.
Stayed 2 nights in Sep 2023
Response from reservations team on 28 Oct 2023
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

10/10 Excellent

Molly

Stayed 1 night in Sep 2023
Response from Front Office Team on 13 Sept 2023
Dear Molly, thank you so much for your amazing score of 10 out of 10. We are very pleased to hear that you enjoyed your stay thoroughly and we will be hoping to welcome you again in not-too-distant future. Have a lovely day.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great place but choose your room carefully
All was well with my stay after the first night. Firstly, I was put into an accessible room which I didn’t ask for. The room was extremely old and very uncomfortable. Not to mention the fans blowing constantly on the roof right next to the window. As I arrived when it was dark, I honestly thought I was next to a motorway! I had to have the window open along with the fan on as the room was extremely hot. The question I gave to ask, why put someone who paid £137 per night into one of the oldest and probably the worst situated rooms in the hotel. Maybe I was judged at the time when checking in. Thank you goes to Agnes who sorted me out immediately when I explained my issues. Agnes immediately allocated me one of your refurbished rooms on the 3rd floor. Again, why wasn’t I given that room from the very first night? Surely a good impression and the comfort of your guests should take priority! The only other issue I had was that I wasn’t informed there was no room service available therefore, I had to collect my order and then eat it from cardboard boxes in my room. I have been coming to this hotel on and off since it was built many years ago. Then, they valued me as a guest and a returning customer which made you feel special. Now there is nothing special staying at this hotel, I am just another paying customer here today and gone tomorrow. Sadly, I am not saying I will not stay again, I am merely saying “My choices are increasing by the day. Ps Every hotel should have an Agnes.
Stayed 4 nights in Sep 2023
Response from Reservations Team on 16 Sept 2023
Thank you so much for your score of 10 out of 10. We are very happy to hear that Agnes was able to resolve the issue with your room and that you have taken the time to show your appreciation. We have noted all your comments and feedback will be given to the relevant departments.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our whole stay, no issue at all, very friendly staff, great food, brilliant lay out and brilliant facilities.
Stayed 2 nights in Aug 2023
Response from Front Office Team on 20 Aug 2023
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Orla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The leisure facilities are excellent, perfect for family of all ages. Food is excellent too!
Stayed 1 night in Aug 2023
Response from Front Office Team on 20 Aug 2023
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Team on 20 Aug 2023
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Team on 20 Aug 2023
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

Bryan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived late to hotel hungry, website said they offer 24 hour room service, they were under construction and offered nothing, staff was rude, we were woken up each morning by drilling and pounding at 8-830am. We were so tired staying there,no restful sleep, we could hear neighbor 's tv or talking, no privacy, do not recommend want money back, false information ,
Stayed 3 nights in Aug 2023

10/10 Excellent

Fergal

Stayed 1 night in Aug 2023
Response from Front Office Team on 13 Aug 2023
Thank you for taking a moment to share your experience. We are delighted to get an amazing score of 10.

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family
Fantastic place to stay with a family. Nice and quiet location, friendly staff, big and clean family apartment. 4-star hotel, but not over-the-top. Swimming pool, sauna and steam room all in perfect working order and very clean.
Stayed 1 night in Jul 2023
Response from Front Office Team on 9 Aug 2023
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Roberta

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Hotel on 21 Aug 2023
Thank you for your score

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make this stay
Pool is excellent and couldn’t fault staff. The bathrooms were a bit run down and didn’t feel that clean as a result. The family room was also extremely dark and no partition or tv in separate adults space. So when kids went to bed you had to too. Great dinner and breakfast for children.
Stayed 1 night in Aug 2023
Response from Hotel on 21 Aug 2023
Thank you for your comments and score.

8/10 Good

Emma

Stayed 1 night in Aug 2023
Response from Hotel on 21 Aug 2023
Thank you for you lovely score

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with all necessary facilities; good breakfast and excellent service from the staff.
Stayed 2 nights in Jul 2023
Response from Front Office Team on 5 Aug 2023
Thank you very much for your feedback. We are pleased to hear that you've had a wonderful stay and we look forward to welcoming you back into our hotel in the future.

10/10 Excellent

Heather

Stayed 2 nights in Jul 2023
Response from Front Office Team on 20 Aug 2023
Thank you for taking a moment to share your experience and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

David Gordon

Stayed 1 night in Jul 2023
Response from Hotel on 26 Jul 2023
Thank you for your lovely score

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic pool and a lovely breakfast. Family room is a great size but needs refurbished.
Stayed 1 night in Jul 2023
Response from Front Office Team on 12 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear that you have found the pool and breakfast to your liking. I will pass your opinion and recommendations to the relevant departments.

8/10 Good

VALERIE

Stayed 1 night in Jul 2023
Response from Hotel on 14 Jul 2023
Thank you for your great score

10/10 Excellent

donal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel on 14 Jul 2023
Thank you for your great score

10/10 Excellent

Edet

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect as expected
Stayed 2 nights in Jun 2023
Response from Hotel on 13 Jun 2023
Thank you for your score and lovely comments

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent will definitely be back!
Stayed 1 night in Jun 2023
Response from Hotel on 11 Jun 2023
Thank you for your lovely score and comments we really appreciate them.

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wait until renovation complete
Although I can't really fault the staff they were very helpful with our problems and service but...the hotel is undergoing renovations which have works going on as early as 6 in the morning and the 1 floor which is being used has no working ice machine or vending machine. The room is in poor condition uncomfortable beds with stained mattress on sofa bed. Pealing wall paper and various other defects. Notbupto the standard of the price or usaul double tree experience.
Stayed 4 nights in May 2023
Response from Hotel on 11 Jun 2023
Good Afternoon thank you for your feedback unfortunately with the rennovations ongoing we apologise for your disturbance. We hope to see you back in the future.

8/10 Good

Darren

Stayed 1 night in May 2023
Response from Hotel on 31 May 2023
Thank you for taking the time to review our hotel. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Beds are not comfortable very stiff
Stayed 2 nights in May 2023
Response from Hotel on 31 May 2023
Thank you for your score and comments I have passed these onto management.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Areas such as reception, bar, restaurant and spa were outstanding. Unfortunately our room was very tired. Peeling wall paper, visible repairs to wall, stained carpets and holes in bed linen. The bed was very creeky and super uncomfortable making for a terrible nights sleep.
Stayed 1 night in May 2023
Response from Hotel on 31 May 2023
Thank you for your score and comments, I have passed these onto our management team.Thanks

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service
We had a 2 night stay. The staff were very friendly and helpful. We felt that the rooms Were a bit tired. In need of redecoration but they were clean.
Stayed 2 nights in May 2023
Response from Reception Team Member on 12 May 2023
Dear Janet,Thank you for your feedback. We are currently undergoing refurbishments in the hotel, all of our rooms should be done by next year. We are very happy that you have enjoyed your stay with us. We are looking forward to welcoming you into our hotel in the not so distant future.

10/10 Excellent

Sarah

Stayed 2 nights in May 2023
Response from Reception Team Member on 14 May 2023
Thank you for your feedback, we are very happy with the perfect score of 10. We are looking forward to welcoming you back again in the not so distant future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Reception Team on 17 Apr 2023
Thank you for your score

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Reception Team on 14 Apr 2023
Thank you for your wonderful score

10/10 Excellent

Nicole

Stayed 1 night in Apr 2023
Response from Hotel on 11 Apr 2023
Thank you for your wonderful score.

6/10 Okay

Greg

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Most uncomfortable bed I’ve ever slept in. Such a bad nights sleep. Will never return just for that reason. I was shocked at such a poor quality mattress in a Hilton. Breakfast was decent. Dinner was ok, not the greatest food.
Stayed 1 night in Mar 2023
Response from Reception Team on 14 Apr 2023
Thank you for taking the time to complete our review. I will pass your comments onto our Management Team

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff and good food
Stayed 3 nights in Mar 2023
Response from Deborah on 21 Mar 2023
Thank you for your response and positive feedback.