Front of property

Reviews of Europa Hotel

4 out of 5
Europa Hotel
Great Victoria Street, Belfast, Northern Ireland

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Europa, place was lovely and clean and the lady at reception was generous enough to give us a free room upgrade which we appreciated. Would definitely go back
Stayed 1 night in Mar 2024

10/10 Excellent

Osarumen

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to come back
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a very friendly and professional staff
Stayed 1 night in Mar 2024

8/10 Good

Noel

Travelled with partner, Travelled with group
Good location
Stayed 2 nights in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Noel Thank you for taking the time to leave us this high scored review. We appreciate all feedback and hope your next stay we can bring your score to a 5

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, updated rooms. Great service. Very good price for the value.
Stayed 1 night in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear JenniferThank you for taking the time to leave us this fantastic review. We always appreciate hearing when a guest has had the experience we strive to give

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Ticks all the boxes.
Stayed 2 nights in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Noel Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel, rooms were of a very high standard and staff was very friendly and extremely helpful
Stayed 1 night in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear PeterThank you for taking the time to leave us these kind words about our hotel and staff. We do hope to welcome you back soon

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel on the inside, staff are amazing but on the outside it was very dirty, homeless people and students drinking. Not the hotels fault but the area has came down over the years.
Stayed 1 night in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear MichaelaThank you for taking the time to leave this review. it is unfortunate that Belfast is not the beauty that it used to be though the council has been working hard on many initiatives to try and return it to its former glory

10/10 Excellent

Charles

My stay was wonderful. Every
Stayed 4 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear CharlesThank you for this fantastic 5* review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Derek Thank you for this wonderful 5 star review. we look forward to inviting you back to us soon

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing room, l can't wait to go back
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Marion Im so glad to hear you enjoyed your room. Thank you very much for taking the time to leave us these kind words

8/10 Good

Sean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel, reception staff excellent. Bar and restaurant staff very good. Let down by housekeeping. Would use it again.
Stayed 3 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Sean I am so sorry to hear that our housekeeping team let us down on this occassion i will pass this feedback on to their manager to ensure the issue is fixed. I thank you for still leaving us such a kind review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming and very helpful nothing is to much thank you.
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear PatriciaThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 Excellent

mark

Fantastic breakfast and excellent service throughout
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Mark Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

10/10 Excellent

Ayeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and so accommodating to whatever you need was a lovely room and great service thank you
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear AyeishaThank you for taking the time to leave us this wonderful kind review

6/10 Okay

Ian, Portadown

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
As always Europa staff never ask if you had a good stay or any issues. Surely that is the least someone should be trained in within supposed hospitality industry. Room seemed clean but toiletries, toilet role not checked and missing. Clock radio didn’t even have a cable to plug in. Little things but very different to the old days.
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear Ian I apologise for the issues you experienced on your stay. I also apologise for the fact no one asked how your stay was that should be a staple of every check out and will be reviewing this with the whole reception team

8/10 Good

Mariefe

Business traveller
Liked: Staff & service, property conditions & facilities
It’s quiet and the bed is comfortable. The problem was lighting, some weren’t working.
Stayed 2 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear MariefeThank you for taking the time to leave us this great review. I do apologise on this visit you encountered some maintenance issues and hope that this wont put you off returning to us

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved every part of staying here, treated exceptionally well when we arrived and until we left, we will definitely be back.
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Martin Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

6/10 Okay

Gavin

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear Gavin Im sorry to see we didnt live up to our full reputation on your stay and hope you will return in the future to allow us to make up for it next time

10/10 Excellent

Florence

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Central location for our needs. One little problem with a bathroom tap which we reported
Stayed 1 night in Jan 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear Florence Thank you for this fantastic review of our hotel. I do apologise for the maintenance issues youve encountered while you stayed with us

8/10 Good

Michael P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are out of this world. Super attentive and accommodating. Will definitely stay again
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Stayed 2 nights in Jan 2024

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Samsung smart tv that had no setting to connect to my samsung galaxy mobile. Tv also didnt have a functioning tv guide. Shower and breakfast superb.
Stayed 1 night in Jan 2024

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

William, Manchester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot and very convenient for central Belfast. Great history, lovely restaurant with lovely welcoming staff. Rooms also nicely large d out and spacious.
Stayed 1 night in Jan 2024

2/10 Terrible

Anne

Travelled with partner
Liked: Amenities, property conditions & facilities
I always use this hotel as it is central for shops theatres train station and is very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an iconic hotel in Belfast. My room was clean, pleasant decor and spiffy electrically operated blinds but it was difficult to regulate the temperature and I felt it was on the cold side. The bed was very comfortable and it was quiet. However for a hotel of its class I think there was a lack of storage space. An open hanging area which also holds a large ironing board along with a low cupboard. The bathroom was clean but I am not keen on showers over bathtubs and felt the anti slip of the tub itself was a bit worn so I didn’t risk using it. The restaurant was very good and the food delicious and competitively priced. Overall I enjoyed my first stay in the Europa.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Lovely friendly staff couldn’t do enough for you, excellent! service top notch, room was comfy and clean highly recommend this hotel a credit to you!
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was absolutely excellent and friendly staff
Stayed 1 night in Dec 2023

8/10 Good

C. F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europa - glass bathroom no no
Glass bathrooms not to my taste but other than that the room was nice & very comfortable
Stayed 1 night in Dec 2023

8/10 Good

Paul Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Grainne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, love to stay there.From start to finish.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

8/10 Good

Nigel

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay except for bathroom
Beautiful hotel with very polite friendly staff. Right in the centre of Belfast. Shops, restaurants etc all within minutes of walking. Breakfast was excellent. Spent a lovely night in the piano bar. There is only one thing I disliked and it was the fact that the bathroom was completely see through glass. There was a curtain to pull but when the light was on you could see through it. No privacy.
Stayed 1 night in Dec 2023

8/10 Good

MAEVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eugene

Liked: Staff & service, property conditions & facilities, room comfort
Europa excellence.
Not our first time staying in the Europa. It is the perfect location for walking around Belfast. As always the staff could not do enough for you, particularly the night concierge. We had a couple of issues with things in the room which were dealt with promptly and professionally. Breakfast is always the highlight of staying here and it did not disappoint.
Stayed 1 night in Dec 2023

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Keith

Liked: Staff & service, room comfort
Our room was not ready when we arrived . Carla in reception was great nothing was any problem.It was our wedding anniversary we got upgraded. The room was disappointing. The shower door was broken and the drain blocked . We had a meal in the restaurant that was first class the staff were excellent particularly a girl called Barr . Definitely return.
Stayed 1 night in Dec 2023

10/10 Excellent

Kieran

Stayed 3 nights in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2023
Great place to stay and visit. Watched 'The Priests' sing in the Grand Ballroom and enjoyed it so very much.
Stayed 1 night in Dec 2023