All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
First time staying at the Europa, place was lovely and clean and the lady at reception was generous enough to give us a free room upgrade which we appreciated. Would definitely go back
Very nice hotel with a very friendly and professional staff
Joseph
Stayed 1 night in Mar 2024
8/10 Good
Noel
Travelled with partner, Travelled with group
15 Mar 2024
Good location
Noel
Stayed 2 nights in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Noel Thank you for taking the time to leave us this high scored review. We appreciate all feedback and hope your next stay we can bring your score to a 5
Clean, comfortable, updated rooms. Great service. Very good price for the value.
Jennifer
Stayed 1 night in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear JenniferThank you for taking the time to leave us this fantastic review. We always appreciate hearing when a guest has had the experience we strive to give
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Noel Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon
Absolutely beautiful hotel on the inside, staff are amazing but on the outside it was very dirty, homeless people and students drinking. Not the hotels fault but the area has came down over the years.
Michaela
Stayed 1 night in Mar 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear MichaelaThank you for taking the time to leave this review. it is unfortunate that Belfast is not the beauty that it used to be though the council has been working hard on many initiatives to try and return it to its former glory
10/10 Excellent
Charles
5 Mar 2024
My stay was wonderful. Every
Charles
Stayed 4 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear CharlesThank you for this fantastic 5* review
Great Hotel, reception staff excellent. Bar and restaurant staff very good. Let down by housekeeping. Would use it again.
Sean
Stayed 3 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Sean I am so sorry to hear that our housekeeping team let us down on this occassion i will pass this feedback on to their manager to ensure the issue is fixed. I thank you for still leaving us such a kind review
The staff are very welcoming and very helpful nothing is to much thank you.
Patricia
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear PatriciaThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon
10/10 Excellent
mark
21 Feb 2024
Fantastic breakfast and excellent service throughout
mark
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Mark Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!
As always Europa staff never ask if you had a good stay or any issues. Surely that is the least someone should be trained in within supposed hospitality industry.
Room seemed clean but toiletries, toilet role not checked and missing. Clock radio didn’t even have a cable to plug in. Little things but very different to the old days.
Ian
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear Ian I apologise for the issues you experienced on your stay. I also apologise for the fact no one asked how your stay was that should be a staple of every check out and will be reviewing this with the whole reception team
It’s quiet and the bed is comfortable. The problem was lighting, some weren’t working.
Mariefe
Stayed 2 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear MariefeThank you for taking the time to leave us this great review. I do apologise on this visit you encountered some maintenance issues and hope that this wont put you off returning to us
We loved every part of staying here, treated exceptionally well when we arrived and until we left, we will definitely be back.
Martin
Stayed 1 night in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 15 Mar 2024
Dear Martin Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!
6/10 Okay
Gavin
6 Feb 2024
Liked: Staff & service
Gavin
Stayed 2 nights in Feb 2024
Response from Maria Ferris Assistant Front Office Manager on 16 Mar 2024
Dear Gavin Im sorry to see we didnt live up to our full reputation on your stay and hope you will return in the future to allow us to make up for it next time
I stay here a lot and very convenient for central Belfast. Great history, lovely restaurant with lovely welcoming staff. Rooms also nicely large d out and spacious.
This is an iconic hotel in Belfast. My room was clean, pleasant decor and spiffy electrically operated blinds but it was difficult to regulate the temperature and I felt it was on the cold side. The bed was very comfortable and it was quiet. However for a hotel of its class I think there was a lack of storage space. An open hanging area which also holds a large ironing board along with a low cupboard. The bathroom was clean but I am not keen on showers over bathtubs and felt the anti slip of the tub itself was a bit worn so I didn’t risk using it. The restaurant was very good and the food delicious and competitively priced. Overall I enjoyed my first stay in the Europa.
Carol
Stayed 1 night in Jan 2024
10/10 Excellent
Paul
Travelled with partner
8 Jan 2024
Lovely friendly staff couldn’t do enough for you, excellent! service top notch, room was comfy and clean highly recommend this hotel a credit to you!
Beautiful hotel with very polite friendly staff. Right in the centre of Belfast. Shops, restaurants etc all within minutes of walking. Breakfast was excellent. Spent a lovely night in the piano bar. There is only one thing I disliked and it was the fact that the bathroom was completely see through glass. There was a curtain to pull but when the light was on you could see through it. No privacy.
Not our first time staying in the Europa. It is the perfect location for walking around Belfast.
As always the staff could not do enough for you, particularly the night concierge. We had a couple of issues with things in the room which were dealt with promptly and professionally.
Breakfast is always the highlight of staying here and it did not disappoint.
Our room was not ready when we arrived . Carla in reception was great nothing was any problem.It was our wedding anniversary we got upgraded. The room was disappointing. The shower door was broken and the drain blocked . We had a meal in the restaurant that was first class the staff were excellent particularly a girl called Barr . Definitely return.