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Reviews of Regency Palace Hotel

5 out of 5
Regency Palace Hotel
Adma Main Road, Jounieh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 23 reviews" "
Rating 8 - Good. 1 out of 23 reviews" "
Rating 6 - Okay. 0 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual great property ,some small issues like water pressure tgat keeps changing every 40 seconds but in general anazing hotel love it
Stayed 9 nights in Aug 2023
Response from Wa on 16 Aug 2023
Thank you for your review and rating we are glad that you have enjoyed your stay hoping to be able to serve you again soon

10/10 Excellent

sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities
nice view and comfortable
Stayed 2 nights in Aug 2023
Response from WA on 6 Aug 2023
Thank you for your rating and review, we are glad that you have enjoyed your stay. Looking forward to serving you again soon.

10/10 Excellent

Nabil K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean staff great front desk Dani and young lady in the morning and others all helpful and respectful the property super clean pool area view is unbelievable gorgeous love everything ❤️
Stayed 8 nights in Jul 2023
Response from WA on 18 Jul 2023
Thank you For your rating & Review, we are glad that you have enjoyed your stay and looking forward to welcoming you again in the near future

8/10 Good

Samer

Stayed 1 night in Apr 2023
Response from WA on 25 Apr 2023
Thank you for choosing to stay at our hotel and for taking the time to share your positive experience with us on Expedia. We are thrilled to hear that you had an enjoyable stay Your high rating means a lot to us, and it serves as motivation for our team to continue providing exceptional service to all of our guests. We appreciate your feedback and hope to welcome you back to our hotel in the near future.Thank you again for choosing our hotel and for sharing your experience with others.

4/10 Poor

dareen

Stayed 4 nights in Mar 2023
Response from WA on 20 Apr 2023
Thank you for taking the time to rate our hotel. We strive to provide exceptional service and accommodations, and we are sorry to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide us with more details about your stay and the reasons for your 2 out of 5 rating. Your feedback will help us identify areas where we can improve and provide better service to our valued guests.Thank you again for choosing our hotel, and we look forward to hearing from you soon.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

TONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Lebanon
An amazing experience staying at the Regency Palace, the staff went above and beyond to make it a pleasant stay.
Stayed 11 nights in Nov 2021
Response from WA on 1 Dec 2021
Thank you for your rating and review, we are glad you have enjoyed your stay and looking forward to welcoming you again at The Regency Palace Hotel soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are newly renovated and very clean.
Stayed 1 night in Jul 2021
Response from WA on 20 Jul 2021
We are glad that you have enjoyed your stay thank you for your trust and hope to be able to serve you again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff is very friendly, helpful and makes the stay more enjoyable.
Stayed 1 night in Jul 2021
Response from WA on 19 Jul 2021
Thank you for your review we are glad that you have enjoyed your stay hoping to be able to serve you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay , staff are great and the hotel it’s amazing and beautiful rooms
Stayed 2 nights in Jul 2021
Response from WA on 14 Jul 2021
Thank you for your review we are glad that you have enjoyed your stay hoping to be able to serve you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great amenities
Stayed 1 night in Jun 2021
Response from Management on 26 Jun 2021
Thank you for your review and rating,we are glad that you have enjoyed your stay hoping to be able to host you again soon @ The Regency Palace Hotel.

10/10 Excellent

Magdy

Beautiful, well kept hotel
It’s been a fantastic experience. The only thing is if you don’t have a car, it’s a little bit out of the way to get to where the action is.
Stayed 5 nights in Aug 2018
Response from Michelle Haddad Front Office Manager on 17 Sept 2018
Thank you for your Review, we are glad that you have enjoyed your stay and looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location between the North and Beirut. Staff excellent. Great pool side area
Stayed 9 nights in Jul 2018
Response from Michelle Haddad Front Office Manager on 31 Jul 2018
Thank you for your Review, we are glad that you have enjoyed your stay and looking forward to welcoming you again soon.

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad dirty hotel
Changed the hotel. I ran away it was not clean the bed was dirty i moved to another place

10/10 Excellent

TexanfromKuwait, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
First time in Lebanon. And I chose this hotel on a whim, and I couldn't be happier with my choice! The staff were amazing, food was great, and the room was exactly as advertised. I will be coming back to this hotel when I visit Lebanon again next month :)
Response from Michelle Haddad Front Office Manager on 31 Jul 2018
Thank you for your Review, we are glad that you have enjoyed your stay and looking forward to welcoming you again soon.

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from WA on 26 Jul 2023
Thank you for your rating, we are glad that you have enjoyed your stay with us & Looking forward to serving you agin soon.

10/10 Excellent

Louay

Stayed 2 nights in Jul 2022
Response from WA on 16 Jul 2022
Thank you for your rating we are glad that you have enjoyed your stay and looking forward to welcoming you again at the Regency Palace Hotel.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from WA on 10 Aug 2021
Thank you for your rating we are glad that you have enjoyed your stay looking forward to welcoming you again soon. Stay safe

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from WA on 11 Jul 2021
Thank you for your rating we are glad that you have enjoyed your stay hoping to be able to serve you again soon.

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from WA on 17 Aug 2018
Thank you for your generous rating hoping to be able to serve you again soon

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problema resuelto inmediato
La primera noche nos mudaron de habitacion pues el aire acond. Estaba desprogramado fue el unico inconveniente las camareras me ayudaron con la mudanza
Stayed 5 nights in Jan 2018
Response from Michelle Haddad Front Office Manager on 31 Jul 2018
Thank you for your Review, we are glad that you have enjoyed your stay and looking forward to welcoming you again soon.