Great customer service. Most of the staffs speak English. The room was clean and was ready to move in by 10:30am. Enjoied the Breakfast buffet which has a wide variety of yammy food. The hotel is very close to a subway. The hotel tourist desk's staffs were very helpfull on explaining how to use the subway. If I visit Beijing again, I will be staying in pentahotel
This is my third stay in this hotel. That probably tells you something. It's an "international" hotel, the staff generally speak good English, and those that don't understand they might need to grab help from those that do. If you want it, they have western style food in house (at western prices, naturally), but I prefer to eat local for 1/4 of the price.
Our first time in Beijing was memorable for many reasons not least for our stay in this hotel. Right in the heart of the city and very close to the Forbidden City we felt we'd made the perfect choice with the Grand Hyatt. We ate in the hotel's Made in China restaurant which is excellent, drank some delicious cocktails in the bar and sat at the lobby lounge after a day of sightseeing enjoying a beer. We had booked a suite which was exactly as you'd expect from a 5 star hotel - roomy, good shower/bathroom facilities. We'd definitely stay again.
I misbooked for the wrong date, and they were able to accomodate me anyway. The front desk speaks English well, and the rides to and from the airport were easy and comfortable. Great place to stay if you are just in Beijing for a layover.
The only minor complaint I would have about this hotel is finding it! They do not have a map on the web site anywhere, and no one in Beijing knows where 'Financial Street' is because they only know it by the Chinese name (Jirung or something?) If I didn't have the phone # of the hotel with me, I may not have ever found it! Also its about a 10 minute walk to the nearest subway. The hotel itself was great, everything you would expect from a Ritz-Carlton hotel - great service, great room, excellent restaurants and facilities.
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