In-room safe, individually decorated, individually furnished, desk

Reviews of OYO Luton Hotel

3 out of 5
OYO Luton Hotel
246 Dunstable Road, Luton, England

Reviews

6.0
Rating 10 - Excellent. 42 out of 319 reviews" "
Rating 8 - Good. 75 out of 319 reviews" "
Rating 6 - Okay. 76 out of 319 reviews" "
Rating 4 - Poor. 71 out of 319 reviews" "
Rating 2 - Terrible. 55 out of 319 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking customer service from all parties!!
They cancelled by booking and sent me to another sister hotel only to find it closed and padlocked up. No notification from the hotel or Hotels.com or Expedia. No response to phone calls, emails before re confirmation of the move or complaining afterwards. Appalling customer service from all parties...and i've been in the industry 20 years.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not helpful at all..they wasn't even taking resident
Didn't stay they wasn't taking residents
No comment
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Basic
Room was a bit smelly, like someone had been smoking, no bar just sell cans for £3.50. Run down basic hotel
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't bother going here
Room had curtain hanging off screws and stains on the carpet filler in the wall blind in bathroom disintegrating shower floor was moving.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly reception staff and great location for the airport
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, should not be on your website!
Stayed 1 night in Jul 2019

4/10 Poor

Martina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a total revamp.
Whilst Colin was very plesant and helpful at reception overall the place needs a total revamp . Our room had a broken window a dripping shower all night and mould growing along the tiles. There was also a massive hole in the ceiling along the hallway seats broken at the bar . The staff are working hard and are lovely but the place needs an injection of serious cash
Stayed 1 night in Jul 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Budget Hotel
I would just like to say that I have never had a problem at this hotel. If I did not like a particular room I just have to say so and the very helpful and friendly staff will immediately move me. For a Budget Hotel WITH air conditioning it is absolutely ideal for my weekly stay. Free WiFi and multi-channel TV services, bathroom essentials and tea and coffee making facilities all included. Big free car park that is secured overnight lets me relax without feeling edgy. It is also very quiet, with proper blackout curtains and a cleaning staff that are also engaged in ensuring that bed linen and general cleanliness is top grade. It is a budget hotel, so do not expect 5* luxuries, but for what you pay it is actually a real treasure.
Stayed 4 nights in Apr 2019

4/10 Poor

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay clear.
Two twin rooms booked , one was just acceptable as the beds were clean however the floor was wet in places with water apparently from the ceiling and the shower was somewhat mildewed. The second room the beds were clean but we should have been alerted by the overpowering smell of air freshener which as it wore off left a truly horrible smell of some sort of rot. The shower was totally unusable because of black mould. Fortunately this was literally a stop over to the Airport. Horrible. Even the entrance was littered with cigarette butts.
Stayed 1 night in Jun 2019

6/10 Okay

Roger

Disliked: Property conditions & facilities, room comfort
Very small room on top floor, Very squeeky bed. broken shower head and shower door that caused water to go onto bathroom floor although door closed. sockets only on one side of room so no space to iron. on leaving in the morning after checkout the gates to car park were locked meaning having to go back into hotel to get it unlocked.
Stayed 1 night in Jun 2019

6/10 Okay

margaret

Disliked: Cleanliness, staff & service
No go back
Shower was moldy pillows flat when we asked for more none turnsd up
Stayed 1 night in Jun 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, Very helpful friendly staff Good location
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Whilst a good location and price the saying "you get what you pay for" if very true. Cheap hotel, cheap facilities. Broken blind in bedroom, blind in bathroom had holes in it. Tired looking corridors and reception area. Felt cheap.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, scruffy and uncomfortable.
Check in took a long time with the staff member struggling to find a key for the chain on the door. Who then seemed to struggle finding my reservation on their system. Who then needed to check the room had been cleaned before I was given the key. The hotel is dated and in desperate need of refurbishment. The staff looked scruffy, the carpets were stained and the bed uncomfortable. Not a great stay.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad bathroom
Well where to start hot water was not hot but it was brown and yes I did say brown So was the shower head and the sealent around the shower not a good sign " not that I was getting in anyway "
Stayed 3 nights in Oct 2018

6/10 Okay

Graham

Transit hotel
It was a bed
Stayed 1 night in Aug 2018

2/10 Terrible

Andy, Southampton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly awful hotel.
Lots of people ‘hanging out’ in the car park and around reception. Carpets stained, paint peeling off the wall. Hotel looks like it has been furnished by the company that grossly underbid for the travelodge contract. Room window didn’t close so traffic noise all night, the odd plane going over the only relief. For some reason the window had a rug permanently attached to it instead of a traditional curtain arrangement. There seemed to be coming and going all night and several parties/fights/room redesign sessions until 5 in the morning. No hot water in shower. Gave breakfast a miss. I’d rather sleep in my car. Not that I got any sleep.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose this hotel as was close to work, the staff were polite, check-in was easy, the room was clean and tidy. extra air-con was provided. food was good, only thing that let it down was the bar had limited drink options both soft drink and alcoholic
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Got there to be greeted with an awful smell in the very dated bathroom - cracks everywhere, shocking painting and decor. The chairs in Reception were ripped and filthy and when asking for a drink at the bar there was literally nothing there. The barman just said “welcome to Luton”.
Stayed 1 night in Jul 2018

2/10 Terrible

Liv, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
I only stayed for one night. The first room I checked into had a broken toilet and aircon. I was given keys for a second room. When I went into it, the room hadn’t been cleaned there were towels and rubbish all over the bed. The third room also didn’t have working aircon and the bed was broken so sloped to one side. Overall the presentation of the whole hotel was very poor with smashed electrical sockets for example. Also no sockets near the bed in any of the three rooms. Strongly suggest avoiding.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

one of the better budget hotels, in the area
Stayed 4 nights in Jun 2018

10/10 Excellent

Taz, North East, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very pleased would definitely recommend and stay again.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
AWFUL
After going in the ancient lift and finding our room on the winding path of the hotel floors we reached our room only to discover that our key didn’t open our door. Back downstairs we went carrying all our bags and suitcases when we were given another key and we asked if we could change rooms due to some noisey neighbours which the hotel staff happily applied. Back up to the 3rd floor and we open the door only to be horrified that a naked man was asleep on the bed. We scurried out of the room to try and save him from embarrassment and we went back downstairs and told the staff exactly what had happened and we got no apology whatsoever or any concern regarding the poor man who’s room we had entered. Finally we got to our room and we ended up barricading ourselves in with our suitcases and bags to ensure the same horrific thing didn’t happen to us. Oh, and despite us clearly struggling with all our bags and us having to go back down to reception and up to our rooms 3 times, no one offered us any help or consolation for our disgusting visit. I do not recommend. Save your self the hassle and pay double for an acceptable hotel.
Stayed 1 night in Jun 2018

4/10 Poor

Jas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The window did not open..too hot..tolet over filling most of the night
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a dump the room was dropping to pieces holes in wall, blind was ripped, light that don't work light hanging out of ceiling shower drain plug blocked shower tray flooded blind in bedroom didn't fit.
Stayed 4 nights in Jun 2018

6/10 Okay

kevin

Disliked: Cleanliness
Stayed 1 night in Jun 2018

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel of my life!
Would never stay here again! We had 2 rooms for 3 nights, in one room the toilet wouldn't flush for the whole week and this problem was never resolved. The other room, the shower was so hot my colleague had to come and use my shower. The whole hotel felt unclean, in some parts of the hotel it looked as though there had been fires and had just been left afterwards. We chose not to eat the breakfast (even though we had paid for it). It was poor quality, and because of how unclean the rest of the hotel was it put us off eating there. Unpleasant smell in most areas of the hotel including the rooms. There was no roof in the lift so you can see all of the cables, the list could go on for a while of what is wrong with this hotel. I understand you get what you pay for and that this is a 3* hotel, however cleanliness and working facilities should be maintained regardless of whether it is a 3* or 5* hotel. Overall, probably the worst hotel we have ever stayed in.
Stayed 3 nights in Jun 2018

8/10 Good

MR J C ZIAJKA

Liked: Cleanliness, staff & service, room comfort
Good budget hotel
Comfortable for the time we spent there
Stayed 1 night in May 2018

8/10 Good

Mahima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

6/10 Okay

Jason

Liked: Staff & service
Average
Lack of hot water so the shower was was not so hot! No remote for the TV so could not watch. Other wise slept well bed was comfortable.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money but some minor problems
Having been driving all day I was a little dissapointed to find that although there were 3 beer pumps on the bar, none of them could serve beer. I had to take a small bottle of beer instead, not ideal. The room was very spacious, the only negatives being that the kettle did not fit under the tap in the bathroom, I had to fill it by transferring water from a cup, and there was no anti slip mat in the shower.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Luton airport
Stayed 1 night in May 2018

4/10 Poor

Richard

Disliked: Room comfort
Please not the same noisy room again.
I’ve stayed here a few times and seen to keep sticking everybody in the same corner of the Hotel. I ask to be in a quiet area but they told me any problems they would move us. But who wants to be moving room middle of the night. The last 2 times I’ve stayed in this room I’ve been kept awake most of the night. 1 gentleman receptionist placed us in a quiet area and was great.

6/10 Okay

Verified traveller

Liked: Staff & service
There were holes in the walls, the blind was held up with 2 screws and fell dpwn but the bed was comfy and the staff ok
Stayed 1 night in May 2018

6/10 Okay

Aldona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet peaceful relaxing stay. Room was very clean and loved the blackout blind on the window. Staff friendly and checkin was quick and easy. All in all a perfect stay.

8/10 Good

MR J C ZIAJKA

Liked: Staff & service, room comfort
Good budget price hotel
Good booking in service clean and tidy accommodation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Suggestion - please reconsider use of polystyrene cups in bathrooms & breakfast dining room. Thank-you for a comfortable stay.

6/10 Okay

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel is in dire need of cleaning, repair and updating. In future I will pay the extra £7 for a super clean and comfortable stay at a travelodge!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I had a good time there. I would recomend it to friends and family.
Stayed 1 night in Mar 2018

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
Horror show
Do not stay here! My wife was on a course nearby, and this looked like a decent place to stay, plus a colleague had also booked to stay there. It was so bad she got a refund (thanks to Hotels.com) and they went somewhere else. Rooms were dirty, food was very poor quality, no white wine at the bar, various health and safety issues, etc., etc. Only redeeming feature was that the staff were good (but hard-pressed)

6/10 Okay

hayley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic cheap stay
Cheap basic hotel, bed not comfy & definitely needs a referb but then for £36 you get what you pay for!
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very shabby hotel. Stained carpets in the hallway. Noisy guests stayin next door- arguing in the hallway late at night. Felt really unsafe. Room was clean and spacious.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Tom

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great.
Run down building in a run down area. Beds were uncomfortable too.
Stayed 1 night in Feb 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Emergency only
I only booked this out of emergency but was poor hotel, perhaps 2.0 rather than 3.0. Lacked general maintenance. From entrance to carpets to shower!
Stayed 1 night in Feb 2018

10/10 Excellent

Eileen, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l found the staff very helpfull, they just couldn'
l found the staff very helpful, they just coudn't do enough for me. I have Motor Neurone Diseas, which restricts my walking, the lift button was not working on the second floor, but l was told to phone reception any time l needed to get to the ground floor, and they would send the lift to the second floor for me , which they willingly did. l found it a bit far out, as l didn't have a car, but that would be the only complaint l would have about it.
Stayed 1 night in Feb 2018

8/10 Good

Clare

Liked: Cleanliness, property conditions & facilities, room comfort
Review
A cheap hotel, but nonetheless no excuse for dreadful state of carpets in the public areas and staircases. The car park is not lit and contains an old wreck.
Stayed 1 night in Feb 2018