l found the staff very helpful, they just coudn't do enough for me. I have Motor Neurone Diseas, which restricts my walking, the lift button was not working on the second floor, but l was told to phone reception any time l needed to get to the ground floor, and they would send the lift to the second floor for me , which they willingly did. l found it a bit far out, as l didn't have a car, but that would be the only complaint l would have about it.