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Reviews of Holiday Inn Stevenage, an IHG Hotel

4 out of 5
Holiday Inn Stevenage, an IHG Hotel
St Georges Way, Fire Station, Stevenage, England

Reviews

8.0

Very good

Rating 10 - Excellent. 174 out of 419 reviews" "
Rating 8 - Good. 136 out of 419 reviews" "
Rating 6 - Okay. 56 out of 419 reviews" "
Rating 4 - Poor. 27 out of 419 reviews" "
Rating 2 - Terrible. 26 out of 419 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

simon

Stayed 1 night in Mar 2024

10/10 Excellent

Ria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to train station, friendly staff most especially Sue of the restaurant/cafeteria.
Stayed 5 nights in Mar 2024

8/10 Good

Kathryn

Stayed 1 night in Jan 2024
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

M

Stayed 1 night in Dec 2023

10/10 Excellent

richard

Stayed 1 night in Dec 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Simon

Stayed 2 nights in Dec 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

SONGMI

Stayed 3 nights in Nov 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness
It served its purpose for one night. Not the most comfortable, and the previous pccupants underwear was still in the drawer
Stayed 1 night in Nov 2023

10/10 Excellent

Madeleine

Stayed 1 night in Nov 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Alastair

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
No air con
Advertised with air con but set to hear so rooms uncomfortably hot. Otherwise good.
Stayed 3 nights in Nov 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The rooms were a really good size for 2. Food and drink was a quite pricey but good quality and tasty. My only issue really was …and wasn’t parking. There are a select number of about 15 parking spots on site that are first-come-first-serve. But across a main dual carriageway road is a multi-storey that’s really cheap. So not a dealbreaker but not as convenient. And may suck a little during winter.
Stayed 1 night in Nov 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sallie

Stayed 4 nights in Oct 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Rui

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gifty

Stayed 1 night in Oct 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert night out
Stayed 1 night in Oct 2023

10/10 Excellent

Olatunde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JULIE

Stayed 1 night in Sep 2023

10/10 Excellent

Vitesh

Stayed 1 night in Sep 2023

6/10 Okay

Jodi

Travelled with group
Liked: Property conditions & facilities, room comfort
Reasonable
The clear/frosted doors to the bathroom I did not like. The fact that the website stated no cots available as well as an enquiry with staff prior to the trip meant we brought a cot with us yet then told on checking in this is an available service.. room was small IMO
Stayed 1 night in Sep 2023

10/10 Excellent

chris

Stayed 1 night in Sep 2023
Response from Hotel management on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Elaine

Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jyoti

Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Gareth

Liked: Staff & service
Disliked: Cleanliness
Entrance and area around was fine with a café and restaurant available till late, room service seemed to be offered. Reception and staff on duty were polite and welcoming in all areas. For the price rooms were little better than Premier Inn and bathroom was dirty in areas like walls and toilet had stains around the bowl
Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

William

Stayed 2 nights in Jul 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jyoti

Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

ian

Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

katie

Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

European

Stayed 1 night in Jul 2023

8/10 Good

Emily

Stayed 1 night in Jun 2023

10/10 Excellent

Kym

Harry Styles Weekender.
Arriving earlier than expected from Sunderland, the hotel reception team quickly provided us with options to pass the time, whilst working with housekeeping to have a room prepared, leave our luggage and park the car. Doesn’t sound like the extra mile, but after such a long journey, it was very comforting to have somebody take control and manage the situation. In the restaurant, the breakfast team provided excellent customer service, were friendly, polite and courteous, attending to our needs (even providing train timetables and advice on tickets) and of course an excellent breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Cherrelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 2 nights in Jun 2023

10/10 Excellent

Kevin

Stayed 1 night in Jun 2023

6/10 Okay

Jesse

Stayed 4 nights in Jun 2023

8/10 Good

Bola

Stayed 1 night in Jun 2023

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel can’t control external factors they’ve chosen their location, the dual carriageway main road the hotel sits on is the nicer than Stevenage town centre! Walking through it at night it’s literally full of rats from the dirt & debris. It’s all very concrete and oppressive, a place in urgent need of rejuvenation to match the quality of the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff, clean and quality maintained rooms, great breakfasts
Stayed 1 night in Jun 2023

2/10 Terrible

Georgia

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
So upon arrival was good then the staff made remarks over my daughter so I phoned downstairs the fire alarm fell off I wasn’t told about early breakfast on the Sunday so missed this and got told I couldn’t have a refund had to pay £50 for a tab I wasn’t able to order nothing as a lady opens a tab twice with out my consent over all not happy and would like a refund wouldn’t recommend had staff constantly coming up !
Stayed 3 nights in May 2023

8/10 Good

Andrew

Stayed 1 night in Jun 2023

10/10 Excellent

Keith

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Emma

Stayed 1 night in May 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!! I don’t normally enjoy Holiday Inn but this one was amazing . Great hotel great service
Stayed 1 night in May 2023
Response from Hotel management on 18 May 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

SHARON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel management on 18 May 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rajeev

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Hotel management on 18 May 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Pete

Stayed 1 night in Apr 2023
Response from Hotel management on 18 May 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn STEVENAGE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel management on 18 May 2023
Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
It was comfortable. Allocated the room I had requested together with the preference I had added. It was a very clean environment. Breakfast was lovely.
Stayed 1 night in Feb 2023
Response from Hotel management on 27 Feb 2023
Thank you for your stay with us at the Holiday Inn Stevenage and we really appreciate your time in sharing the rating.We are glad to see you have enjoyed your stay and look forward to welcome you again soon.Thanks and regardsHotel Management

8/10 Good

jonathan

Stayed 1 night in Nov 2022
Response from Hotel management on 27 Feb 2023
Hi Jonathan. Thank you for your stay with us at the Holiday Inn Stevenage and we really appreciate your time in sharing the rating.We are glad to see you have enjoyed your stay and look forward to welcome you again soon.Thanks and regards