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Reviews of Holiday Inn Luton-South M1, Jct.9, an IHG Hotel

3 out of 5
Holiday Inn Luton-South M1, Jct.9, an IHG Hotel
London Road, Markyate, St Albans, England

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 260 reviews" "
Rating 8 - Good. 99 out of 260 reviews" "
Rating 6 - Okay. 45 out of 260 reviews" "
Rating 4 - Poor. 21 out of 260 reviews" "
Rating 2 - Terrible. 12 out of 260 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Manfred

Business traveller
Disliked: Cleanliness, room comfort
Nothing special
Check in was great Room very smal Lunch was not good had clubsandwich chicken was very dry send it back dinner was ok nothing special restaurant and bar staff looked like their did not want to be their Breakfast was ok but no real service
Stayed 1 night in Mar 2022

8/10 Good

J R

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Fola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
had a great stay
Stayed 3 nights in Feb 2022
Response from Chris Brand on 17 Feb 2022
Hello Fola Thank you for your review following your recent stay. I am pleased you had a fantastic stay. We look forward to welcoming you back soon.

4/10 Poor

Julia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very tired looking. Stains on carpet. Paper peeling off the walls. Inadequate power plugs. Had to put kettle on floor to boil it. Had to sit on floor to dry my hair as flex on the hair dryer was not very long and the power point was near the floor. Bed was up against the wall on one side which was not ideal for 2 people sharing.
Stayed 1 night in Nov 2021

10/10 Excellent

BRIAN

Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill
Stayed 2 nights in Oct 2021

2/10 Terrible

Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Shirley

Stayed 1 night in Jul 2021

8/10 Good

jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Lovely welcome from reception. Clean room, super comfortable bed. Easy parking. Fairly priced bar with seating outside. Only disappointment was being unable to use pool for a swim, we had rung the day before but t was already fully booked- put onto reserve list but no joy. Understand Covid regs etc but sorry that even prebooking didn't work! Super stay great price
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip. My 3 year old daughter has diary allergy so the chief made a special trip to the shop to get some ingredients to make her dinner. Really great service.
Stayed 1 night in Jun 2021

2/10 Terrible

David

Business traveller
Disliked: Staff & service
Cancelled on me
What can i say about my stay. Hour in to my trip, heading to hotel and they called to say they are overbooked and dont have a room! Would i like to cancel? 😂 no im good thanks, but we have no rooms would you like to cancel. Are you seriously asking if i want to cancel a room that you don't have? Yes please, ok i will go ahead and cancel then? Yes i think thats for the best as you do t have a room. So thats my teview.
Stayed 1 night in Jun 2021

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall great stay.
Lovely stay, great breakfast, hotel is a little dated and old but other than that all good. Bed was very comfortable.
Stayed 1 night in May 2021

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an affordable weekend break
Oberall very pleased with our stay. Our room was lovely and clean and the breakfast got us off to a great start the bext day. One of our windows disnt shut properly which let insome road noise and there were several flickering lights out in the cordidor that needed attention. We were informed after booking that our room was in part of the building that was about to get refurbished so we didnt mind much. Will definitely stay there again!
Stayed 1 night in May 2021

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. The members of staff who we met know what customer service really mean. The hotel was quiet because of the restrictions, but the front desk was manned at all times. The were all excellent. The hotel could do with some renovations, but still it was excellent service all round.
Stayed 1 night in Apr 2021

6/10 Okay

Leon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Jalil

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Room was not cleaned and bathroom was terrible. Only one set of towels bath tub was dirty and shower was very bad.
Stayed 1 night in Dec 2020

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MB Property @ Holiday Inn
The hotel was good. Friendly welcome explaining the Covid rules. First night thermostatic tap not working so no hot water, cold shower, too tired and late to complain. Cold shower in morning informed reception and was moved to another room. Internet good first night. Second night non existent.comfortable bed and pillows. Overall good value.
Stayed 2 nights in Dec 2020

6/10 Okay

Aaron

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
All good, room spotless although a bit tired. Bathroom needs attention, bath peeling. PROBLEM - your advert stated Breakfast included, but it wasn't and we had to pay extra £10 per person.
Stayed 2 nights in Oct 2020

6/10 Okay

Michael

Business traveller
Liked: Room comfort
Ok.
Room was clean but had a musty smell. Needed updating.
Stayed 1 night in Oct 2020

6/10 Okay

Mark, Halifax

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great facilities at the hotel however my room was very tired and not what I had booked. Due to Covid measures no tea and coffee making facilities available due to possible contamination when using them but the remote Control for tv was, doesn’t make sense.
Stayed 3 nights in Sep 2020

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
losed hotel
The hotel was closed even though you booke us in and took our money
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff nice but cleanliness needs to be addressed.
Stayed 1 night in Mar 2020

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
Generally comfortable room with clean bed and bath. Layout for using hairdryer and mirror for makeup could be better. Plenty of parking and friendly reception. Good value for money.
Stayed 1 night in Feb 2020

2/10 Terrible

Richard, London

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was in very bad condition. I took pictures for easy. It was dark and very uncomfortable. Came across old and dirty. Staff were nice enough but is not a place to visit.
Stayed 1 night in Feb 2020

8/10 Good

matt

Business traveller
Liked: Staff & service
Dated rooms but convenient location
Slightly dated - and needs to be good value but friendly reception staff - who were helpful
Stayed 1 night in Feb 2020

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always get good service here
Always get great service here. I request a room on the ground floor due a disability and they have always arranged this for me. The room is fairly small & is difficult to get into/out off the bed as one side is against the wall. The rooms are a bit tired but we always enjoy staying at this hotel.
Stayed 1 night in Feb 2020

6/10 Okay

sarah

Business traveller
Liked: Staff & service, room comfort
hot & cold
Staff were excellent, the first room we were given had no shower curtain so we were moved. One of the reasons for booking this hotel was because the health club is advertised as 9 pm on website but it actually closes at 8. The lovely guy in there kept it open to 8.20 for us which was very much appreciated. The room was ok, bathroom could do wit a deep clean/ refurb, bed very comfortable, air con didn't work and a radiator had been eft in the room and the hairdryer also didn't work. There are also not enough shampoo bottles for 2 people. Food from room service was excellent. There was a function going on somewhere so we could hear loud music in our room which was 2nd floor.
Stayed 1 night in Feb 2020

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Cerys

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was very tired, paint scratched off, marks on carpet, lights not coming on from switch near door so had to fumble about in the dark. Came back second night, long way to room and then key didn’t work. Lovely housekeeping.
Stayed 2 nights in Dec 2019
Response from TB on 5 Jan 2020
Dear Cerys Thank you for your review following your recent stay, I am sorry that the room was not up to the standard you have come to expect from a Holiday Inn Hotel and that your room key stopped working. I am very happy that you were happy with our house-keeping staff. I am pleased to let you know that over the next few months we have a full refurbishment planned for our rooms and hotel - I hope we can welcome you back in the future to our nice new rooms. Yours sincerely Tyrone Bird Sales Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019
Response from Tb on 5 Jan 2020
Thank you for your review. Kind regards Tyrone Bird Sales Manager

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from Sales Manager on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was disappointed in this hotel. Our room was very dirty. We were traveling with two small children who wanted to use the pool. But we were not told that they actually closed half an hour before closing time. Then in the morning when we tried to go at the opening time we were told the first hour was for members only. Very frustrating for a family with children. We did eat dinner there and the food was fine. Breakfast was very nice.
Stayed 1 night in Apr 2019

6/10 Okay

Brenda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Urgent refurbishment needed
Checked in late due to being held in traffic. Got on and was checked into a room on the side of the A5 despite requesting a room on the other side, it seems staff either don’t know the geography of the hotel or they don’t care which room they allocate you. On all the occasions I have been there my requests were turned down or acknowledged. The room was very tiny and carpets filthy, stained. Wardrobe had dust and the room smelt of dust.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
property tired.no bedside lamp for reading.draught coming in through window area and no heater in sight
Stayed 1 night in Sep 2019

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ace
Brilliant from start to finish, a weekend for my and my daughter and we loved everything second the hotel staff were fabulous and super helpful
Stayed 3 nights in Sep 2019

6/10 Okay

N.

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable but needs updating
Close to the airport, but area is industrial. Interior of hotel needs a bit of work but bed was comfortable. Breakfast was top notch. Elevator substandard for hotel of this calibre.
Stayed 1 night in Sep 2019

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms although a little dated and could do with a refurbished. Clean comfy beds Good choice of breakfast and food was very nice. The only downside is at breakfast the staff sitt at tables and watch you which did make us feel a little uncomfortable and decided to leave early.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

muthiah

Liked: Cleanliness, staff & service
Misleading
It was the wrong hotel It was not in St.Albans as listed on the website MISLEADING Took another 45 minutes to find it after going to holiday inn on London road in ST Albans
Stayed 3 nights in Jul 2019

8/10 Good

Carol

Basic but does the job
I booked a standard room and it came with a double which made a difference as we are used to a king size. Holiday Inn do offer them but I didn’t see it at the time of booking. The room is basic and dark but offers an adequate en-suite. No noise problems even though there was a huge wedding going on. Breakfast offered a good range but some of it was cold or cooked ages before (fried eggs were not soft in the slightest and were leathery. You had to ask about adding breakfast as if you pay at reception the day before it is £10 each instead of £15.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Sara Mirembe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming staff
The staff is very welcoming and quickly makes you reel at home. They are helårlig 24/7 and are Always friendly.
Stayed 1 night in Jun 2019