Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from BA16 0RR

Very enjoyable and comfortable stay

Posted 14-Oct-2014
Pros: The lot
Cons: Nothing
Location: Visited family in Welwyn Garden City
Check in excellent staff brilliant room super clean and comfortable. No noise. Ideal parking closeby. Very good options at Breakfast
3 out of 5
by A verified traveller

Helpful staff but very limited evening meal

Posted 16-Sep-2014
Comfortable hotel but kitchen / dinner facilities need to be improved. Restaurant menu was four types of pizza only, no desserts. When we ordered two of the four were unavailable and they could only cook 5 at a time. Breakfast was good quality but the hot breakfast was sausage, egg and beans only (no bacon etc) and the "selection of fruit segments" was grapefruit. Guests were constantly having to ask for glasses as they had run out and the plates, even for the hot breakfast, were very small. The whole experience felt very penny-pinching.
2 out of 5
by A verified traveller

Ok if you have to stay somewhere

Posted 09-Sep-2014
Good: Hotel staff is friendly, rooms are clean. Price is good, and rooms are often available. Beer on tap in lobby is nice and the available pizzas though expensive are tasty. Bad: Internet is atrociously slow (0.15 Mbs) - unusable for business. Breakfast could use an upgrade to the eggs, the coffee and the sausages. Rooms are very small. Parking is a challenge as you either park behind the hotel, temporarily in a department store lot across the street, or in an actual parking lot for the sister hotel down the road a couple blocks. Location is Stevenage, although convenient to shopping and the train station is near the bus station which attracts unsavory characters in the evening.
2 out of 5
Recommended
for Everyone
by A verified traveller from Lincolnshire

Dissappointing

Posted 12-Aug-2014
Pros: Hairdryers in good positions beside mirrors. Towels good but no flannel.
Cons: Carpets need to be steam cleaned, pillows renewed, air freshners in bathrooms. More staff to cover breakfasts (poor girl done her best)
Location: Bars near by were really bad, leisure park offered eateries but for older people it was quite a walk.
Bathroom smelt, stains on carpet, pillows so uncomfortable along with bed. No butter at breakfast I did ask and was told they have run out - not good. Breakfast tables not cleared only one assistant to cover breakfast is not good enough as it was very busy. Parking was not on site.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Ideal for our needs

Posted 30-Jul-2014
Pros: In town
Cons: .
Location: Theatre, restaurants
Comfy room, good breakfast. Fine . . . . . .i don't want to add any more
4 out of 5
Recommended
by A verified traveller

HIE always deliver............

Posted 15-Jul-2014 on Hotels.com
HIE Stevenage staff are very attentive at check in, rooms are always clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel in the city centre

Posted 30-Jun-2014
we had a family function in letcthworth and decided to stay there. it was nice and clean friendly staff and we are staying again in july
4 out of 5
Recommended
for Families
by Mgtog12 from Cheshire

good value for money

Posted 27-Jun-2014 on Hotels.com
Helpful staff, clean and bright rooms breakfast with kids was tricky as extremely busy!
4 out of 5
Recommended
for Business Travellers
by nigel1611 from Aylesbury

Best hotel to walk to Stevenage Train Station

Posted 24-Jun-2014 on Hotels.com
Good hotel, very clean and comfortable, friendly staff. No really a good area around the hotel, but cross the railway line for some decent restaurants, as the very local pubs leave a bit to be desired.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Neil from London

Fantastic for the price

Posted 23-Jun-2014 on Hotels.com
Clean, decent room and right next to town. Staff were very helpful too.