Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Ideal for our needs

Posted 30-Jul-2014
Pros: In town
Cons: .
Location: Theatre, restaurants
Comfy room, good breakfast. Fine . . . . . .i don't want to add any more
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel in the city centre

Posted 30-Jun-2014
we had a family function in letcthworth and decided to stay there. it was nice and clean friendly staff and we are staying again in july
3 out of 5
Recommended
for Everyone
by mrs kemp from norfolk

convienent hotel for travel

Posted 27-May-2014
the hotel itself is ideally placed for travel to other areas, being short walk to the train station and bus station. the hotel staff were polite and friendly although it did bug me when tables were full of trays and staff were just stood there during breakfast. Breakfast itself was ok...we had breakfast once during our three night stay and opted to go elsewhere for the other mornings.One of the main downfalls for this hotel is parking...there is some but not enough. The room itself was ok..there was a stain on the carpet but other than that we found it clean and tidy. We would use this hotel again as it was cheap and cheerful and served the purpose we wanted it for to use as a base for travel.
4 out of 5
Recommended
for Everyone
by Glen from Norwich, England

Handy hotel for visiting Stevenage town. The din

Posted 25-May-2014
Pros: Light and airy entrance area, great staff, light and airy rooms.
Cons: The dining area was quite noisy as there was no separation and the food buffet a bit congested.
Location: Right on the edge of Stevenage near the train station and an easy walk to most things.
We stayed on a Saturday night and had requested a quiet room. Out of control of staff was the fact that a group of youths returned around 2am and spent an hour making noise trailing up and down the corridor. Staff managed to get it under control but we did lose a lot of sleep. Other than that everything was excellent.
4 out of 5
Recommended
for Everyone
by ryan from stevenage

Nice hotel would recommend

Posted 06-May-2014
It was nice relaxing hotel nice a quiet good place to go and wind down
2 out of 5
by A verified traveller

Bathroom smelt of urine

Posted 28-Apr-2014
Pros: Overall condition, location and staff.
Cons: Beds, cleaning and parking.
Overall condition of hotel good, just disappointing second bed was uncomfortable and bathroom smelt of urine as if it had not been cleaned.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 13-Apr-2014
Friendly helpful staff and comfortable spacious rooms. Really enjoyed our brief stay here. Breakfast was great but queue was very long! We did come down late however and as breakfast was complimentary can't really complain! Definately stay here again.
2 out of 5
by John from Kent, Uk

Would not recommend to my worst enemy!

Posted 11-Apr-2014
Pros: Nothing
Cons: Where to start...
Location: Not interested in that when I arrived, but I should have done better research.
Microwaved Chicken and Pesto Panini was tough to chew in evening. Croissant as tough as old boots and powdered scrambled eggs for breakfast was so sad. I was in a disabled room, although able bodied, and I pity a disabled user as bathroom was really grim. Shower seat and surrounding was brown and rusty looking. Shower hardly worked, one light was out too. Desk lamp did not work. Staff were demotivated, poor people. Bar and restaurant was like a cheap school cafeteria and not a place to relax. Even the £64 room rate was seriously over-charging. noice from planes so penetrating. Fee Wi-fi was 512 kb and not 21st Century. I have found cheap Formula 1 hotels in France far better than this Holiday Inn Express. So much could be done to improve the place and I wish I had chosen another place to stay.
3 out of 5
Recommended
for Everyone
by h from uk

room like a cell

Posted 29-Mar-2014
Pros: it was like any holiday inn ok
Cons: parking don't use lower ground floor
room on lower ground floor people walking past window from early morning parking had to move car at 9am
4 out of 5
Recommended
for Everyone
by A verified traveller

ok in general

Posted 10-Mar-2014
Cons: car parking. the last thing you want to worry about is where to park.
Location: all car parking during day ts chargeable
car parking a big problem parking available but only at certain times