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very easy to find the hotel and parking space; good breakfast as well; slightly confusing when walking in the corridor, as it is a huge building with long corridors, it'll be helpful if there're more signs/direction board along the way. staffs are all very friendly too
Room was lovely check in was easy, you do need to pay for parking but was £8 for 24 hours and reception can help. The only bit of information we didn't get was where breakfast was but once we found it, was excellent, thank you
Love a trip to DoubleTree .. pitchside room has the best view
Lisa
Stayed 1 night in Feb 2024
8/10 Good
Jacqueline
Travelled with family
18 Feb 2024
The room was clean, very comfortable bed, good shower and nice fluffy towels. Love the cleansing products provided in the room. Overall very happy with our stay.
Jacqueline
Stayed 1 night in Feb 2024
Response from jb on 19 Feb 2024
Dear JacquelineThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Great stay, very clean, rooms spacious, nice breakfast with lots of choice, only negative was trying to get served a drink was challenging in the evening & the parking charge when paying enough to stay at the hotel.
Adam
Stayed 3 nights in Feb 2024
Response from jb on 7 Feb 2024
Dear AdamThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Dear DarrenThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Parking is chargeable. My TV did not work. Given a disabled person's room. The sausage at breakfast was a poor quality 'rusk tube' - abysmal really.
Mark
Stayed 1 night in Jan 2024
Response from jb on 27 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
10/10 Excellent
Mark
25 Jan 2024
Mark
Stayed 1 night in Jan 2024
Response from jb on 27 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Dear EnyajThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
6/10 Okay
Oliver
Business traveller
23 Jan 2024
Liked: Cleanliness, staff & service
A sub par Double Tree
Nice to have a view over the pitch. But overall not up to the standard of a normal Double Tree. Also annoying that room service won’t deliver a glass of wine, only a bottle. Had to go down to the bar to get one. On my trip the heating wasn’t working in my room, when I called the front desk the knew it was a problem but didn’t tell me at checkin. I was given a small heater but it took over an hour for the room to heat up and I couldn’t leave it running overnight as it was too noisy.
Oliver
Stayed 1 night in Jan 2024
Response from jb on 25 Jan 2024
Dear OliverThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
Excellent staff, great overall experience. Highly reccomend
Tahir
Stayed 1 night in Jan 2024
Response from jb on 22 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
Easy check in, and staff very welcoming.
Offering help if needed, and clearly explained the parking.
Room was large, warm and comfortable.
Use again? If in MK probably will.
Keith
Stayed 1 night in Jan 2024
Response from JB on 19 Jan 2024
Dear KeithThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Room warm, clean and tidy on arrival, staff at reception, bars and catering areas were polite and helpful
Andrew
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear AndrewThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Lovely hotel and even better staff. Clean and warm. I will be back
Michael
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
hotel staff are good but we were given the wrong room and had to pack up and move to the booked one . When i booked in june parking was free only to find out it had been changed without telling me to £8.00 a night which then increases your costs (should be added to room cost )
Coffee machines at breakfast are good as is cooked breakfast
Hotel lovely and clean. Been staying there for 8 years but as Pete winkelman has got so greedy with his carpark charges this was the last time sadly !
mark
Stayed 2 nights in Dec 2023
Response from jb on 9 Jan 2024
Dear MarkThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
8/10 Good
Michael
3 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from jb on 9 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
The hotel was lovely and clean - room was a good size and the beds lovely and comfy !!
I ordered a BLT for room service with triple cooked chips - the bread was stale and the chips not cooked !! Left the food in the corridor to be moved - not nice unfortunately. Just an apology at checkout but not good enough for a £23 meal !
Emma
Stayed 2 nights in Dec 2023
Response from jb on 6 Jan 2024
Dear EmmaThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Excellent all round, lifts have been improved too.
Sophie
Stayed 2 nights in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
6/10 Okay
Steven
18 Dec 2023
Steven
Stayed 2 nights in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
10/10 Excellent
Paul
16 Dec 2023
Paul
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
10/10 Excellent
Mark
16 Dec 2023
Mark
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
2/10 Terrible
David
9 Dec 2023
David
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Good location and great hotel which feels a step above others, but... there is now an £8 per 24 hours parking charge at the hotel (£21 if you don't use the scanable link available from reception).
Verified traveller
Stayed 4 nights in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
2/10 Terrible
Verified traveller
Business traveller
2 Dec 2023
Shocking
A 1 hour queue to check in. Just 2 people on the check in desk despite huge queue and even then one disappeared because it was her break time. Also quite rude. After waiting for an hour then had to file in forms for ages then told there is an additional charge for parking.
Layout of hotel is awful. Very confusing signs and room was a really long wait away.
Avoid .
Verified traveller
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager
Nice hotel, nice staff just disappointed about dinning options open in the evening( hotel bar). Didn't cater for Gluten Free either in the bar. Had to go outside to eat at an alternative place, fortunately it wasn't raining. Also, charging to park my car, how else am i supposed to get to the hotel.
Chris
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. Please allow me to apologise for the experience in our in house restaurant. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Nice place to stay. I did leave an electric toothbrush in the room but this was never found by housekeeping
Mike
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. However, please accept my apologies for the loss of your toothbrush. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager
10/10 Excellent
Karen
26 Nov 2023
Karen
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager