Exterior

Reviews of Hill - Brook Motel

2 out of 5
Hill - Brook Motel
250 Route 101, Bedford, NH

Reviews

6.8
Rating 10 - Excellent. 42 out of 221 reviews" "
Rating 8 - Good. 85 out of 221 reviews" "
Rating 6 - Okay. 40 out of 221 reviews" "
Rating 4 - Poor. 23 out of 221 reviews" "
Rating 2 - Terrible. 31 out of 221 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

SALU

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away. Bad property
Didn’t had air conditioner or heat Dirty linen, dirty floor. Do not recommend this property.
Stayed 1 night in Oct 2021
Response from Innkeeper on 17 Nov 2021
Air Conditioner does not work when the outside temperature is 35 degrees. You need heat for that which we have a thermostat for on the wall.

8/10 Good

Christina

Stayed 1 night in Nov 2021

2/10 Terrible

Erika

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is the worst they charge you a fine just for leaving makeup on the sheets, I think they get upset because maybe they don't change the sheets, in addition to that they tell you that you left the room badly just to have an excuse to charge you the fine . my experience in this place was the worst I will never return to this motel and to people who are looking to stay in this motel I suggest they look elsewhere because this place is the worst.
Stayed 1 night in Nov 2021
Response from Innkeeper on 10 Nov 2021
Tissue papers are provided to wipe your makeup. Blankets and towels are not make-up removers! Next time make sure to flush your toilet and wipe the toilet seat. Your mother does not work here.

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled horribly of cigarettes. Had to stand outside in cold for check in. Room was old a lots broken items stained carpets and dirty fridge. Worst I’ve experienced
Stayed 2 nights in Nov 2021
Response from Innkeeper on 10 Nov 2021
We keep office doors closed so, unvaccinated people don't walk in. Wouldn't it be helpful to you to bring things up when you check in so we can offer you another room? You conveniently forgot to mention how was your other room?

4/10 Poor

Miranda

Disliked: Amenities, property conditions & facilities
I couldn’t get the heat to work only the AC and it was cold enough in that room that I couldn’t roll out, which left me really sore the next day. It probably would have been fine during the summer but not late fall.
Stayed 1 night in Oct 2021
Response from Innkeeper on 27 Oct 2021
Ms. Thermostat on the wall was for the heat controls. AC does not have heat controls. It would have been helpful if you would have called the front desk. We would have been more than happy to assist you. Thanks

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole our money! Didn't even let us stay there! As far as I know a vaccination card is illegal to ask for in the state of New Hampshire. We didn't have that on us so they just stole our money and told us to go elsewhere we had a paper somewhere else it was horrible and we expect a full refund! They are con artists! I'm not going to do business with orbits anymore unless I get a full refund. I am a solid customer and that is just gypsy thieving. My husband had a drive another 40 minutes out of his way to stay somewhere else after we already paid for this. The customer service is rude, and they stole our money! My advice to Orbitz is get rid of them as an option on your site.
Stayed 1 night in Oct 2021
Response from Innkeeper on 24 Oct 2021
You better watch what you are claiming! We can take you to court for defamation. (1) check your credit card statement before you rant about your bogus claim of taking your money. (2) Take your rant to Expedia where you made a reservation and blame them for all your troubles after they failed to inform you about hotel policy. (3) We are an independent business and we have every right to make policy for the safety of our staff and our guests. I request you to do your homework before making bogus claims or you may be out a lot more money if we decide to take you to court.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth it
For the price I paid, It was mooooore than perfect. It has all it is needed
Stayed 1 night in Oct 2021
Response from Innkeeper on 9 Oct 2021
Thank you Daniel for your feedback. As always, we do appreciate your business.

8/10 Good

Donald

Travelled with partner
Well kept
Stayed 2 nights in Oct 2021
Response from Innkeeper on 7 Oct 2021
We appreciate your feedback. Please come again.

10/10 Excellent

DONNA ROSE, SOUTHBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable
Stayed 1 night in Oct 2021
Response from Innkeeper on 7 Oct 2021
Thank you for taking the time to write an honest review. We appreciate your business.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners unreasonable bed bugs
Stayed 1 night in Sep 2021
Response from Innkeeper on 7 Oct 2021
Your reservation was canceled because you were had no ID and you were flat-out drunk, remember? You were not allowed to check-in. Without even stepping your foot inside the room you are able to spot the bed bugs. Hilarious!

8/10 Good

Marcos Akira, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, stay away!!!
I was called the day of my reservation for a five night stay by a very nasty person. She said my charge card did not go through and I need to be vaccinated. She immediately hung up without asking me to check my card number and to hear if I had been vaccinated which I have. It is a hell of a way to deal with a customer. I was stranded for a bit until someone told me about another hotel that was better, less costly and better located. I have never been treated so incredibly poor by a property in my entire life. The owner has strangely harassed me since and wrote the following bizarre thing to me, "First rule of customer service, is NOT ALL CUSTOMERS ARE RIGHT! NEVER BEND OVER BACK WARDS for Unreasonable customers." The owner is a very angry person and does not know the first thing about customer service. I suggest you find somewhere else to stay if you do not want to confront such a combative and crazy owner.
Stayed 5 nights in Sep 2021
Response from Innkeeper on 29 Sept 2021
Expecting to hold a guaranteed reservation without any funds on her credit card. Then rants about somehow she entered the number correctly but, magically Hotels.com system without rhyme or reason, altered her number. She needs to get a life and stop thinking word revolves around her. Told her not to book again here. No time for her shenanigans. Customer service does not mean, the customer is always right! Lies, Lies, Lies.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A vintage ‘Mom and Pop’ run motel. Ample parking for our large RV. Quiet, safe and clean. A coffeemaker in the room would make it perfect.
Stayed 1 night in Sep 2021
Response from Innkeeper on 25 Sept 2021
Thank you for your review. We do not keep coffee makers in the room or bathrooms like other hotels due to hygienic reasons, and to keep rooms clean. Next time you are welcome to grab a cup of coffee/tea front desk from our dozens of K-cup choices.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from innkeeper on 20 Sept 2021
We appreciate your business. Thank you.

10/10 Excellent

James W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Innkeeper on 20 Sept 2021
Thank you James for your honest review. We appreciate your business.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I was charged a smoking bill which didn't make sense (the butts in the trash were from a pack we brought in from outside) but all else was excellent
Stayed 1 night in Sep 2021
Response from Innkeeper on 23 Sept 2021
No smoking means - No smoking inside the guest room, cigarette butts or smell of smoke. No reason to bring cigarette butts inside when you have dozen ashtrays outside to discard them.

6/10 Okay

Gary

Travelled with partner
Disliked: Staff & service, amenities
The room had a nasty smell. Awoken by manager in the parking lot threatening to call police on someone.
Stayed 1 night in Sep 2021
Response from Innkeeper on 16 Sept 2021
Daydreaming! Is all we have to respond to.

6/10 Okay

Robert

Disliked: Room comfort
Check-in was conducted thru the "office" window, not indoors. Room had a musty smell, despite the windows being opened. AC turned all the way up had only a "modest" effect on the room temp. Bed was not very comfortable, but serviceable. registered the check-in with 2 guests, but only 2 pillows in the room. Shower had good pressure overall. check-out was a key drop and go, no office interaction. Overall, you get what you pay for. you may want to spend a couple extra bucks for an indoor check-in experience, instead of being out in the elements and among the insects
Stayed 1 night in Sep 2021
Response from Innkeeper on 10 Sept 2021
For safety of our staff we do not allow guests access to our office, which is also our protected zone. Your stay in in the room not in the office. You cant keep the Air-conditioner ON with window open!. Air-conditioners are not designed to cool the entire town! You must find another hotel next time. Thank you.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property was what I call a “Nice” Mom & Pop Motel ! 👍👍
Stayed 1 night in Aug 2021
Response from Innkeeper on 1 Sept 2021
Thank you for your business and for appreciating the value we provide to our guests.

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated an exhaust fan in the bathroom. Many places to not have these. The bed was comfortable.
Stayed 1 night in Aug 2021
Response from Innkeeper on 31 Aug 2021
Thank you for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Innkeeper on 25 Aug 2021
Thank you!

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Beds too hard
Stayed 1 night in Aug 2021
Response from Innkeeper on 25 Aug 2021
Thank you for your business!

6/10 Okay

Kathleen

Stayed 1 night in Aug 2021

10/10 Excellent

Jeffery

Stayed 1 night in Aug 2021
Response from Innkeeper on 17 Sept 2021
Appreciate you taking the time to send feedback, we value your business.

10/10 Excellent

Josue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Innkeeper on 9 Aug 2021
Thank you for taking the time to write the reivew. We appreciate your business.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and comfortable room, with a firm mattress, and the TV, shower and lights all worked fine. However, the pillows were very thin, and the towels were very worn (resulting from too much fabric softener in the wash, according to my wife). There was a fridge with freezer compartment, but no coffee maker.
Stayed 1 night in Jul 2021
Response from Innkeeper on 24 Jul 2021
Thank you for your feedback. We offer free K-cup coffee at the desk with wide choices of freshly brewed coffee & tea. You don't have to worry about how clean the coffee maker is in the bathroom and how it was cleaned! Hope to see you back soon.

8/10 Good

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An old style motel with modern touches
The facility is small and provides parking right outside of the unit doors. The bed wasn't comfortable to me, but that could just be personal taste. Everything was in good condition and functioned as expected.
Stayed 1 night in Jun 2021
Response from Innkeeper on 22 Jun 2021
Thank you for taking the time to share your experience. Our goal is to provide essential amenities at an affordable price to our guests. As they say "old is gold. Really appreciate your business.

4/10 Poor

James A

Disliked: Property conditions & facilities, room comfort
Don’t bother
Wall paper off wall, musty smell, no bed spread bed was hard and old, sheets were clean but yellowed, spend extra $25. Get a nice place,
Stayed 1 night in Jun 2021
Response from Innkeeper on 14 Jun 2021
Bed spread was nicely folded and stored on the shelf for customers who want to use it. We started doing it after COVID to minimize contact. You may be expecting white sheets but, the sheets are brand new in beige color, not yellow! We use white for the Full bed and Beige for the Queen for identification. BTW the Hand Sanitizer bottle was missing from your room after you left. Next time request first beforre walking away with it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a typical single level motel, with a small office that was closed due to Covid-19. The rooms were small, neat, clean. The bathrooms have been renovated and are spotless. This is a great value for your money.
Stayed 1 night in Jun 2021
Response from Innkeeper on 13 Jun 2021
Thank you very much for your business. We appreciate you staying with us.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Innkeeper on 13 Jun 2021
Thank you for taking the time to post the review. We do appreciate your business.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
For the price point the overall value was fine.
Stayed 3 nights in May 2021
Response from Innkeeper on 11 May 2021
Thank you for your business and taking the time to write feedback appreciating value we provide.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Innkeeper on 19 Dec 2020
Thank you for your business

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Innkeeper on 28 Jul 2020
Thank you for your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very retro, very clean, very comfortable. The family that runs this motel is so kind and accommodating. I stay here often and always enjoy it.
Stayed 1 night in Feb 2020
Response from Innkeeper on 9 Apr 2020
Thank you for your business and always appreciate you taking time to write honest review.

8/10 Good

Ann E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice room and clean. Comfortable
Stayed 1 night in Feb 2020
Response from Innkeeper on 20 Feb 2020
Thank you for your generous review.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
The room heater was not working. I was not aware until later that night. Had to sleep with extra clothes on. I was told not to disturb the owners.
Stayed 1 night in Nov 2019
Response from Innkeeper on 20 Feb 2020
Sorry for your experience. No one told you not to disturb the owners or call front desk if you couldn't figure out how to set thermostat temperature in your room. There is guest phone in your room. Which would have given you excess 24/7 to the front desk for any problems.

8/10 Good

Peggy, NH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, Nothing fancy but it had everything that we need for our stay. Easy access to the main road.
Stayed 2 nights in Feb 2020
Response from Innkeeper on 20 Feb 2020
Thank you Peggy. We do appreciate you taking the time to write honest review and appreciating the value we provide at reasonable price.

8/10 Good

John

Stayed 1 night in Sep 2019
Response from Innkeeper on 12 Jun 2020
thank you.

2/10 Terrible

Derek richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Innkeeper on 10 Dec 2019
Did not even stay at the hotel

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Innkeeper on 5 Nov 2019
Thank you for your feedback. We continue to strive to earn your business and provide value to our guest

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not good
We stayed 1 night going to a wedding that night, it is not somewhere I would recommend. Very dated, bathroom not clean, mold around the tub area etc. icky rug, bed was clean & comfortable. Lady at the desk, unfriendly, was coffee on the counter but she said it was old & didn't offer to make a new pot? Had no coffee in the room, everything scarce.Didn't even shower there.
Stayed 1 night in Oct 2019
Response from InnKeeper on 31 Oct 2019
We have Keurig Single K-cup coffee maker at the desk not Coffee Pot!. That said, I will let readers decide validity of rest of your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from Innkeeper on 29 Oct 2019
Thank you for taking the time to post review. We appreciate your business.

6/10 Okay

Marshall

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019
Response from Innkeepers on 22 Oct 2019
I prefer you try other hotels during your next visit to the area. Thank you for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Innkeeper on 22 Oct 2019
Thank you for your business.

8/10 Good

Valer

Stayed 1 night in Oct 2019
Response from InnKeeper on 12 Jun 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Innkeeper on 14 Oct 2019
Thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good and comfortable Motel was in good position as well
Stayed 1 night in Sep 2019
Response from Innkeeper. on 1 Oct 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an older motel but it was very comfortable and the owners are very nice.
Stayed 1 night in Sep 2019
Response from InnKeeper on 27 Sept 2019
Thank you for understanding the value we provide at the price point we offer. We do appreciate your time and thank you for writing honest review.

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Innkeeper on 25 Sept 2019
Thank you very much for appreciating the value we provide. Please come again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the room was great, staff was friendly, will go back again.
Stayed 1 night in Sep 2019
Response from Innkeeper on 23 Sept 2019
Thank you for taking the time to give your feedback.