Thank you Michael for sharing the review and nice rating. We are happy to see the issue was handled quickly and better than what you expected. We strive to go above and beyond for our guests. We appreciate you choosing to stay with us.

Thank you Chris for sharing the rating! We hope you enjoyed all aspects of your visit with us and look forward to seeing you again!

Thank you Christopher for sharing and your loyalty! We are pleased to see you enjoyed another visit with us and that you plan to return. We appreciate you staying with us.

Thank you Benson for the great rating! It is great to see this and we appreciate you sharing. We look forward to seeing you again soon!

Thank you Daniel for sharing the nice rating! We are delighted to see you enjoyed your visit with us and appreciate you choosing our resort.

Thank you Virginia for sharing the great rating! We are happy to know you enjoyed your visit and hope to see you again soon!

Hello Teodora, thank you for the wonderful rating! We appreciate you choosing to stay with us and look forward to welcoming you back.

Thank you Fletcher for providing the valuable feedback. We are sorry that we did not deliver a satisfactory stay last week for your anniversary and Valentine's Day celebration. We are making improvements, which we understand caused some inconveniences. Sometimes our Rotunda is closed when our occupancy is low; however, our guests can still go to Small Talk Café across the street to have breakfast if they wish. We want to apologize and hope to have another opportunity to serve you better in the future.

Thank you Nicole for sharing the kind review. We appreciate you staying with us and happy to see that you enjoyed our resort. We hope to see you again soon!

Thank you James for sharing the nice rating. We are happy to know you enjoyed your visit with us and look forward to seeing you in the near future!

Virginia, we are so sorry to see your experience. We are addressing these issues with our management team and will correct them immediately. We hope to have another opportunity to provide a better stay in the future.

Thank you Jerad for the nice review! We are delighted to see that you enjoyed your visit and look forward to welcoming you back!

Thank you Jordan for providing the rating. We hope to know what we can do to ensure a five star rating on your next visit.

Thank you Stevenson for choosing to stay with us and sharing the nice rating! We are pleased to know you enjoyed your stay and hope to see you again soon!

Thank you Roy for the feedback! We are sorry to see there was an issue with the heater but glad to see everything else was satisfactory. We hope to see you again soon!

Hello Haley, thank you for the feedback. We understand that our manager did to talk to you and review your recent visit. Again, we want to express our sincere apology for the closing of our Leisure Center and not providing an exceptional room during this visit. We do hope that we will be seeing you for another visit.

Thank you Ashraf for sharing the nice rating and review! We indeed provide free shuttles to and from Winterplace as well as around our property. We hope to welcome you back before ski season is over!

We are delighted to see you enjoyed your stay, Carolyn and look forward to seeing you again! Thank you for staying with us!

Thank you Lissa for sharing the feedback. We are sorry your check in was delayed; we were short staffed and our housekeeping team was doing their best to get rooms ready. We would like to get you in earlier on your next visit. Thank you for staying with us.

Thank you Michael for providing your impressions from your recent visit. We are pleased to see that you enjoyed our amenities and breakfast! We look forward to seeing you again soon!

Thank you Jennifer for providing the valuable feedback from your recent visit. These things are good to know and we have passed them on to our management team. Our Leisure Center is 3/4 mile from the main hotel but we hope you took advantage of our onsite shuttle to get you there and back. We appreciate you choosing to stay with us and hope to see you again soon.

Thank you Melissa for the great rating and review! We are pleased to see you enjoyed your visit and look forward to your return.

Thank you Connie for the wonderful rating! We are happy to see you enjoyed your visit!

Thank you Bill for the wonderful rating! We hope to see you again soon, thank you for staying with us!

Hello Linsey, we are so sorry about the problems in your room but we are addressing them immediately. We are doing renovations in our Executive Suites but it is taking some time to get through all of them. We hope to show you our improvements on a future visit. We appreciate you staying with us and sharing the feedback.

Thank you Eduardo for sharing the feedback. We are disappointed to see there were issues in your room but appreciate you letting us know. We have shared this with our management team and will take care of this. We appreciate your loyalty and hope to provide a better experience on your next visit.

Thank you Holly for sharing the nice rating and review. We are happy to see you enjoyed your visit with us and hope to see you again soon!

Thank you Donald for sharing your impressions from your recent visit. We are delighted to see that you enjoyed your stay and hope to see you again soon!

Thank you Cindy for the wonderful rating! We are pleased to see that you enjoyed your visit with us and look forward to welcoming you back.

Thank you Howard for the kind review. We are pleased to know that you had a comfortable visit and appreciated our friendly staff. It is indeed beautiful year-round and we hope to see you in the next season!

Thank you Sharon for sharing the wonderful rating and review. We are happy to see that you enjoyed your visit with us and look forward to your return!

Thank you James for the rating. We hope to see you again in the near future! Thanks for staying with us!

Thank you Sharon for the wonderful rating! We are pleased to see that you enjoyed your visit and look forward to welcoming you back.

Thank you for the feedback Felisha. We are sorry to see that we did not meet your expectations. We do hope you'll give us another try in the future.

Thank you Karen for sharing the nice rating! We hope to see you again in the near future!

Thank you Heather for the wonderful rating and kind review. We appreciate you staying with us and hope to see you again soon!

Thank you Jerry for sharing the feedback. We are sorry that we did not exceed your expectations on this visit. We have addressed your comments with our team and hope that your next visit will be exceptional.

Thank you Dana for sharing the feedback. We were disappointed to see the issues you incurred but happy to see that you would visit us again. We shared your comments with our management team. It is through comments like yours that we make improvements and we appreciate you sharing. We look forward to welcoming you back in the future.

Thank you Franck for the great rating and nice review! We are happy to see you enjoyed our resort and hope to see you return soon!

Thank you Adel for staying with us. We are fulfilling our plan to update our rooms but will take some time to get through them all. We hope to show you our updates during your next visit.

Thank you Marianne for the great rating! We look forward to welcoming you back soon!

Thank you for the nice rating! We hope you'll be back to visit us again soon!

Thank you Lisa for the great rating and thank you for choosing Glade Springs! We look forward to seeing you again!

Thank you Deb for sharing the review! We are happy to see that our staff was extremely friendly, we really strive for this across our resort. We are working on upgrades in our rooms and we hope to show you our improvements on your next visit. Thank you for staying with us!

Thank you John for choosing to stay with us and sharing the kind review. We are pleased to see you'll be back again and look forward to welcoming you!

Thank you Maria for sharing the feedback. We are sorry to see that we did not exceed your expectations but glad to see that our staff was helpful and friendly. We are making some updates in our Executive Suites and hope to have another opportunity to show you our improvements. We appreciate you staying with us and hope to see you again.

Thank you Dennis for the wonderful rating! We look forward to welcoming you back soon!