Room amenity

Reviews of Americas Best Value Inn & Suites Groves Port Arthur

2 out of 5

Reviews

6.0
Rating 10 - Excellent. 17 out of 98 reviews" "
Rating 8 - Good. 22 out of 98 reviews" "
Rating 6 - Okay. 18 out of 98 reviews" "
Rating 4 - Poor. 19 out of 98 reviews" "
Rating 2 - Terrible. 22 out of 98 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was expensive and dirty
Stayed 2 nights in Feb 2024
Response from ABVI on 28 Feb 2024
I am sorry that we have disagreement for refund as you had online PREPAID reservation for two nights and you have to check out for emergency after one night. We have to follow the OTA cancellation policy as you have paid to them. We deeply regret that you encountered challenges during your recent experience with us. It is indeed unfortunate that we were unable to meet your expectations and deliver flawless service.We genuinely value your patronage and sincerely hope that you might consider affording us another opportunity to showcase the exemplary level of service that we consistently aspire to rectify any shortcomings you may have encountered during your previous stay.Please be assured that your feedback is invaluable to us, as it guides our continuous efforts to improve and exceed our valued guests expectations.

2/10 Terrible

Salvatore

Travelled with family and small children
Disliked: Property conditions & facilities
Door to room wouldn't lock, felt unsafe all night. Next day they dis give me a room with a door that locks
Stayed 2 nights in Jan 2024
Response from ABVI. on 19 Jan 2024
We work hard everyday to give the best to our guests, We are sorry for the experience you had. We assure to serve much better for your future stay. Thank you for your business.

10/10 Excellent

Kimm

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from ABVI on 17 Dec 2023
We appreciate your business. Thank You.

2/10 Terrible

shelbi

Disliked: Cleanliness, property conditions & facilities
I felt very unsafe having to check in at a window out side people yelling at each other once I walked in my room I walk right into a spiderweb had two spiders in the room that I seen while in the room continued to hear people screaming
Stayed 1 night in Jul 2023
Response from ABVI. on 30 Jul 2023
We are sorry for your bad experience. The lady guest was drunk and lost her control. We did take immediate action. Trust us the place is safe. We try to avoid such incidents.

10/10 Excellent

Norrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ABVI. on 8 Jul 2023
Thank you very much for giving us a chance to serve you. Hope to serve you again in near future.

10/10 Excellent

Gil

Liked: Staff & service, property conditions & facilities
Quiet area
Stayed 1 night in Mar 2023
Response from ABVI. on 28 Mar 2023
Thank you very much for opportunity given us to serve. We appreciate your feedback and business.

4/10 Poor

Pemo

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Some things didnt work like the tv remote control, refrigerator, we ask to come back in pick something that we left behind and they denied that it was in the room
Stayed 3 nights in Mar 2023
Response from ABVI. on 20 Mar 2023
We are sorry for the inconvenience. We assure you to check the matter and take necessary action to serve better for future stay.

4/10 Poor

Erica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I liked I was able to check in early, however I was charged a 30 dollar fee which wasn’t the issue, my first room had multiple roaches, and no hot water, was switched second room was a little better but still wasn’t great.
Stayed 3 nights in Mar 2023
Response from ABVI. on 16 Mar 2023
We are sorry for the inconvenience. Regular check in time is 2.00pm but let you check in, with little early check in fee instead of the guest to pay for the whole day. We do pest control every month but will address the issue, Once again sorry for that. We will definitely serve you better in future.

2/10 Terrible

Endia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was low budget . Homes in the comforters . No toilet paper dirty shower paint kissing and dirt and dust under and around mini fridge . It was definitely a $30 value
Stayed 1 night in Feb 2023
Response from ABVI on 27 Feb 2023
Sorry for the inconvenience. We promise to serve you better during future stay. Thank You.

4/10 Poor

Verified traveller

Business traveller
You get what you pay for
What I get for being cheap, spend the extra $20 for a better room. Here the door had trouble opening, fridge didnt work, no heat from the aircon, filthy window. Way to tired to complain or switch rooms. Pictures need to be updated
Stayed 1 night in Jan 2022
Response from ABVI on 8 Feb 2022
Sorry for your inconvenience.

2/10 Terrible

BRADDIE, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ashtrays for the smoking rooms. None at the motel. Awakened at 6 AM by fire alarms, no fire. Will NEVER stay there again!!!!
Stayed 1 night in Nov 2021
Response from Guest Relations on 2 Dec 2021
Dear Braddie, Please forgive us for any way in which our accommodations failed to meet your needs. Guest satisfaction means everything to us, so we will use your feedback to seize all opportunities for improvement. Hopefully, your time in the area was worthwhile, and we wish you much happier travels ahead.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from ABVI on 4 Nov 2021
We appreciate your business and feedback. Thank you.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ABVI on 4 Nov 2021
We appreciate your business and feedback. Thank you.

2/10 Terrible

Sally

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2021
Response from ABVI on 5 Sept 2021
We appreciate your business & wish to serve you better in future.

4/10 Poor

Stacy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was cool. The drunk woman showing her privates to a pool full of young kids not so cool. I'll never book with them again.
Stayed 2 nights in Aug 2021
Response from ABVI on 4 Sept 2021
We are sorry for drunken guest. Sometimes guest over drink and create such scene. We have taken immediate action as soon as we received complain and did not extend the stay of guest even he wanted to.

2/10 Terrible

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ew, America’s Best Value Inn’s and Suites.
It was not what we expected. There were drunk people showing Private parts while our kids were at the pool, the coffee pot was rusty and had bugs in it, the portable stove was also rusty, and there was no plug in to plug either up. The only great thing I have to say is that the pool was clean.
Stayed 2 nights in Aug 2021
Response from ABVI on 2 Sept 2021
We are sorry for your experience. Sometimes any of the guest is drunk, it happens which should not. Our staff is always there to handle such situation on priority.

10/10 Excellent

Tammy

Business traveller
Liked: Staff & service
The management was professional, very friendly and extremely helpful.
Stayed 2 nights in Aug 2021
Response from ABVI on 31 Aug 2021
Thank you for your feedback. We appreciate your business. Thank You.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from ABVI on 1 Aug 2021
We appreciate your feedback. Thank you.

4/10 Poor

Arthur

Business traveller
Disliked: Property conditions & facilities, room comfort
Horrible visit
Tge room was missing the iron, ironing board, alarm clock and the phone didnt work. The shower head was located at the entrance of the shower so youd make a mess getting in the shower. The bed was like sleeping on the concrete floor and the pillows had ALOT to desire I had to stuff towels in tge pillow cases just to have some comfort. There was in and out traffic all night and vehicles cruising the parking lot with that boom boom music playing viberating the walls. Just a horrible experience and will not return. I
Stayed 3 nights in Jul 2021
Response from ABVI on 21 Jul 2021
We are sorry for your experience. If you can give us dates of your stay at our property, it ll be helpful us to look into the problem and resolve it.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Not as advertised. No breakfast etc.
Stayed 1 night in Jul 2021
Response from ABVI on 15 Jul 2021
Sorry for the your experience. Lobby is still closed so we can not serve the breakfast.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I. Liked the Comfortness an Peace an Quiet
Stayed 2 nights in Jul 2021
Response from ABVI on 15 Jul 2021
We appreciate your business. Thank you.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from ABVI on 6 Jul 2021
We appreciate your business. Thank you.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Noisy, small room. Paying a bit more you can stay at Econo lodge with more amenities, nicer and a large room
Stayed 2 nights in Jun 2021
Response from Guest Relations on 15 Jun 2021
We're sorry for any concerns you had regarding any excess noise and the room size. We'll discuss these further with our team, and we wish you all the best.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from ABVI on 16 Jun 2021
We are sorry for your experience. We shall check the matter. Thank You.

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there!!!
We would not stay there! We canceled our stay there and went somewhere else!! The room had nothing but a bed and metal table and chairs! And smelled bad!
Stayed 5 nights in May 2021
Response from ABVI on 16 Jun 2021
We are sorry for your experience. We shall check the matter. Thank You.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room overly crowded with 2 twin beds and dresser /hooch. Bedding was very dingy with burn holes all in it from previous guest I recon. Pillows were horrible to lay on. Place was full of roaches, which I now too probably have them now in my belongings at home. A/C didn't work properly either. There was no trash can in the room, or ash tray for a smoking room. Only perk I liked about the room or the stay was the shower.. It was nice and large adjustable shower head on it. Other than that, I will not be staying there again. I do not do the roaches, and owners need to treat for them asap. Thanks for reading.
Stayed 1 night in Mar 2021
Response from ABVI on 31 Mar 2021
Thank you for your business and suggestion. We regularly do the pest control. Though provide the room number you stayed so we can look into it. We do have rooms with kitchen and studios we are bigger than the regular rooms. Sorry for the inconvenience. Americas Best Value Inn & Suites 5201 E Parkway St Groves Tx 77619.

6/10 Okay

Ann

Liked: Staff & service
One night stay
Room we had was tight to say the least.
Stayed 1 night in Mar 2021
Response from ABVI on 18 Mar 2021
We appreciate your business. Thank you.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
N/A
N/A
Stayed 2 nights in Mar 2021
Response from ABVI on 15 Mar 2021
We appreciate your business. Thank You.

8/10 Good

Ashton

Business traveller
Liked: Staff & service, room comfort
Not too shabby
It wasn’t bad for the price. Not the best looking outside but rooms were clean and updated.
Stayed 1 night in Mar 2021
Response from ABVI on 6 Mar 2021
Thank You. We appreciate your business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from ABVI on 2 Mar 2021
We appreciate your business. Thank You.

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from ABVI on 2 Mar 2021
We appreciate your business. Thank You.

4/10 Poor

Donna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from ABVI on 2 Mar 2021
We appreciate your business. Thank You.

6/10 Okay

maverick, corpus christ

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
had local police making rounds every 30 ,ins was disapointed in room .felt it could be updated .looks old
Stayed 1 night in Aug 2020
Response from ABVI on 12 Aug 2020
We are happy to serve you as our guest.We are sorry if you were not comfortable with police rounds on the property. It is common in this area. The law enforcement keeps patrolling at all the property around us day and night for the safety of the guests.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from ABVI on 12 Aug 2020
Thank You. We appreciate your business.

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020
Response from ABVI on 12 Aug 2020
Thank You. We appreciate your business.

6/10 Okay

Green

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
There very prashant and have worked with 100 % but there is black mold in the room in 4 different places but there pretty nice here
Stayed 7 nights in Apr 2020
Response from ABVI Groves on 18 Apr 2020
Thank you for your feedback. We will make sure to look into it. Again thank you for the business.

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
I do not like to give negative reviews unless really necessary, but this was one of the most “marginal” motels I’ve stayed in. Much less clean than usual. Although a non-smoking room, the smell of acrid smoke filtered through the walls (floor) such that I awoke early in the night thinking something was burning.
Stayed 1 night in Jan 2020
Response from ABVI on 21 Jan 2020
We are sorry for the inconvenient stay you had. We tried to look into the problem but could not find any guest reservation from hotels.com in last seven days. If you still feel that you had stayed with us than we request you to contact the property so we can check the exact problem and process partial refund if possible.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Very friendly staff. It stunk the curry so bad I had to spray febreez to be able to sleep.
Stayed 1 night in Dec 2019
Response from ABVI on 3 Dec 2019
We will check the matter. It will be easy for us if you can give your Room number and dates of your stay with us. Thank you and sorry for the inconvenience.

2/10 Terrible

Sara

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is NOTHING AT ALL like the photos. Everything about our stay was horrible. The room was DISGUSTING and we had 3 noise complaints we littertly had to walk on our tippy toes all because there are plant workers that have been staying there for a month so basically there all about them.
Stayed 3 nights in Nov 2019
Response from ABVI on 3 Dec 2019
We shall look into the matter and try our level best to have better stay with us in the future. We do appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from ABVI on 3 Dec 2019
We appreciate your business. Thank You.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service. Good room. Quiet and clean. Good breakfast.
Stayed 1 night in Nov 2019
Response from GM on 9 Nov 2019
Thank you. We appreciate your business. We look forward to serve you in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the area was quiet. I had to kill a couple of spiders before i could settle in. Overall, I enjoyed my stay.
Stayed 1 night in Nov 2019
Response from GM on 9 Nov 2019
Thank You for the opportunity to serve you.we appreciate your business. We make sure to look into your suggestion to serve you better in future.

8/10 Good

Harold

Stayed 1 night in Oct 2019

8/10 Good

Harold

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to switch rooms twice before we found one without an overpowering, unknown odor/broken air conditioning. However, the lady working at the check-in was very friendly and helpful.
Stayed 1 night in May 2019
Response from Guest Relations on 23 May 2019
Thank you for the feedback. We are sorry for not delivering you exceptional accommodations initially, but are happy our lovely staff could assist you in getting you a suitable room. We hope you enjoyed the rest of your stay and our team looks forward to hosting you again should you make a return to town. All the best and we wish you safe travels ahead!

2/10 Terrible

Renee

Disliked: Cleanliness, property conditions & facilities, room comfort
Not again
No hot water; poor heater in the room; Cracks in the door allowing cold air in
Stayed 1 night in Mar 2019

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2019

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it.
Cheaper hotels in area, that are better. No soap in room. Tub spot loose, floor messed up, sink messed up. No attention to detail.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very at gome. Had a good nights rest. The pillows were amazing. The internet service was great. The breakfast was fantastic.
Stayed 1 night in Jan 2019

8/10 Good

Erica, Dallas texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel enjoyed time with me i would tell my family and friends
Stayed 1 night in Oct 2018