Exterior

Reviews of America's Best Inn and Suites Beaufort

2 out of 5
America's Best Inn and Suites Beaufort
2448 Boundary Street, Beaufort, SC

Reviews

4.4
Rating 10 - Excellent. 27 out of 360 reviews" "
Rating 8 - Good. 34 out of 360 reviews" "
Rating 6 - Okay. 55 out of 360 reviews" "
Rating 4 - Poor. 89 out of 360 reviews" "
Rating 2 - Terrible. 155 out of 360 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Stayed 1 night in Apr 2024

4/10 Poor

IRENEUSZ

Disliked: Cleanliness, amenities, property conditions & facilities
Close to many food options
Stayed 1 night in Mar 2024
Response from RIC on 1 Apr 2024
Thank you for choosing to stay with us.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I. FroM Lansing,MI, I Drove 14 hours to come to South Carolina to watch my son Graduate Military Bootcamp.. I Stayed here cause it wasnt that far from Parris island. I Booked my room like 2 wks prior to coming down.. the Price wasnt not bad at all for 2 nights and 2 days... They where very noce and polite to me...and answered all my questions... The only thing wrong is the sign is on the building and it is right ne x t to another one... kinda didnt njo where to go...
Stayed 2 nights in Jan 2024

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was dirty ,no towells ,floors ,bathroom discusting, walls dirty, smell horrible ,staffs very unprofecional,to expency ,looks live a homeless places, Never again precerd to sleep in my car. Very very nasty,, why they dont check rhis property
Stayed 3 nights in Nov 2023
Response from SAM on 6 Dec 2023
Hello Annette,Thank you for taking the time to write a review. We're sad to hear about the issues that you are reporting about you 4-night stay. Our staff takes pride in serving our guest, and to correct any issues to so they may have a fabulous stay. We do appreciate the feedback provided and hope for another chance to better meet your expectations during a future visit.

8/10 Good

Kristy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and staff was very helpful, polite will be staying again
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Oscar

Stayed 2 nights in Nov 2023

8/10 Good

Maria

Stayed 4 nights in Nov 2023

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was supposed to be accessible from 3 pm. to check in. I had to wait for 40 minutes for them to let me access the room. The conditon of the room was very poor. The bathroom didn't have a door knob. Therefore, we couldn't lock the bathroom while using it.
Stayed 1 night in Oct 2023
Response from RIC on 30 Oct 2023
Thank you for reaching out and taking the time to write a review regarding your recent stay. We are sorry to hear you were not satisfied with the accommodations. The cleanliness of our hotel and comfort of our guests is something that we take very seriously, and I truly apologize that did not meet your expectations. We will review the conditions of your room with our housekeeping and maintenance staff to ensure all guest rooms are up to standards.

6/10 Okay

Danny

Stayed 1 night in Oct 2023

4/10 Poor

Wanda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Paid for 2 beds for 3 people only had one.
Stayed 1 night in Oct 2023
Response from RIC on 23 Oct 2023
Thank you for taking the time to let us know about your recent experience. We are very sorry to see the bed arrangement did not meet the 3 people staying in the room. We have relayed these details to our guest services team, a mistake like this should have not happen. We understand the importance of a good night sleep and we do apologize for any inconvenience you experienced because of this. We do hope you will visit us again so that we have another opportunity to better meet our expectations.

6/10 Okay

yehonala

Travelled with family
No towels in the rooms
Stayed 1 night in Sep 2023

6/10 Okay

Mikal

Stayed 1 night in Sep 2023

4/10 Poor

Constance

Travelled with family
Needs a lot of work
Stayed 1 night in Sep 2023
Response from RIC on 21 Sept 2023
Thank you for writing your review. We appreciate your patronage and apologize for your dissatisfaction. We will review the conditions of our facility to make sure all areas are up to standards. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. Please don't hesitate to reach out to the hotel directly to discuss your stay further.

2/10 Terrible

dennis

Disliked: Staff & service, amenities, property conditions & facilities
Sheets were filthy couch loomed like it was garbage picked toilet didnt work and no hot water.
Stayed 1 night in Sep 2023
Response from RIC on 18 Sept 2023
Thank you for taking the time to write a review and share your experiences. We're deeply saddened to hear that you experienced an issue with the rooms cleanliness. We want to ensure you that management was made aware of the issues immediately and had our housekeeper resolve any issues. Our staff pride themselves on providing excellent service and again we are sorry we fell short on expectations. We appreciate the feedback you have shared. This information is always used to continue to improve the hotel and our operations.

2/10 Terrible

Donnie, SAN CARLOS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I’ve ever tried to sleep in. Bugs, roaches, unclean bathrooms, leaf blower on the breakfast counter. It’s the worst. ITS THE WORST.
Stayed 1 night in Sep 2023
Response from RIC on 15 Sept 2023
Thank you for taking the time to write a review regarding your recent stay with us. We are saddened to hear of the issues you have reported as this is not the standards we practice. Your concerns will be addressed with the appropriate departments. It is our goal to continue to improve our guests experience. We hope that you will give us the opportunity to redeem ourselves on your next stay.

6/10 Okay

Assouan

Not in good condition
Stayed 1 night in Sep 2023
Response from RIC on 15 Sept 2023
Thank you for taking the time to provide your feedback online. We are sorry to hear that our hotel did not meet your expectations. Comments such as yours only help us improve our service and facilities.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from RIC on 18 Sept 2023
Thank you for review.

10/10 Excellent

Carman

Stayed 1 night in Jul 2023

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities
The pictures that were posted on website were nothing like the actual property. The property looks run down and the rooms are filthy and has old furniture in them. This was the worst experience I ever had with a hotel and I would never recommend anyone to stay there.
Response from RIC on 18 Jul 2023
Thank you for taking the time to leave feedback following your recent multi night stay with us, we appreciate all the comments we receive as it helps us to focus on the areas our guests feel we are under performing in. I apologize for your stay falling below the expected standards. We aim to make sure our guests leave very happy and always invite those guests who feel disappointed to let us know before checking out so we can respond positively to ensure you are happy with your stay. We would appreciate an opportunity in the future to make things right and insure you have a great stay.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
clean, quite comfortable
Stayed 1 night in Jun 2023

8/10 Good

Antwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Debbie

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The TV did not work - would not turn on. The people next door on the last night - was into it - big time - I could hear him cussing at her and her crying - then slap the door - then come back - fighting again - left again - came back - this went on until after midnight.
Stayed 2 nights in May 2023
Response from RIC on 16 May 2023
Thank you for taking the time to let us know about your recent experience. We are very sorry to hear the television did not work and the guest in another room disturbed your stay. We have relayed these details to our guest services team. We understand the importance of a good night sleep and we do apologize for any inconvenience you experienced because of this. We do hope you will visit us again so that we have another opportunity to better meet your expectations.

6/10 Okay

Craig

Travelled with family
Stayed 2 nights in May 2023

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office is closed from 10:00 PM to 8:00 AM. Don't bother reserving a room if you plan on getting there between those times. And there is no way to contact anyone for help either. Very disappointing.
Stayed 4 nights in Dec 2022
Response from RIC on 17 Dec 2022
Thank you for taking the time to write a review. We are terribly sorry to hear about this experience. The hotel front office is open till 2am, however there is a sign that directs you to the night check-in after 10pm. Our staff prides themselves on providing excellent service and are always available to assist any guest 24hours a day, just by calling the hotel phone directly. We appreciate the feedback you've shared. This information is always used to continue to improve the hotel and our operations.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was always nice, kind and polite.

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like nothing bullet hole in wall drug dealers 300 in morning gangs bed bugs roaches stained sheets an blankets
Response from RIC on 6 Dec 2022
Thank you for taking the time to write a review. We're saddened to hear that you did not feel comfortable with the hotel. We are also sorry to hear that our hotel did not meet your expectations. Comments such as yours only help us improve our service and facilities, which have been forwarded to the appropriate management at the hotel to look into further. We do appreciate the feedback provided and hope for another chance to better meet your expectations during a future visit.

6/10 Okay

Steven

Disliked: Amenities, property conditions & facilities
I was anticipating staying at a hotel that served a morning breakfast. When I checked into the hotel on the 17th I noticed that the main lobby was a total disaster. Bathroom was out of order, and I had to wait several minutes before someone came to the counter to assist me in my check in. The room was just that, a room. Nothing fancy, just a place to rest your head. Which, I was okay with that.
Stayed 2 nights in Nov 2022
Response from RIC on 17 Dec 2022
Thank you for taking the time to let us know about your recent experience. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing these matters to our attention and hope for another opportunity to exceed your expectations in the future.

6/10 Okay

Steven

Stayed 2 nights in Nov 2022

2/10 Terrible

vincenzo, staten island

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom was filthy the shower curtain had feces on it The ceiling in the bedroom had a leak and it was peeling there was also a leak in the bathroom which the ceiling was peeling seem to be all black around the tub in the bathroom There were no towels or soap in the bathroom we had to chase them around to get the towels the place was not clean at all would not recommend this place to anyone
Stayed 2 nights in Oct 2022
Response from RIC on 19 Oct 2022
Thank you for taking the time to write a review. We are saddened to hear that the condition and cleanness of the bathroom did not meet your expectations. This is not the level of service we pride ourselves on delivering and we apologize for falling short on these expectations. We do appreciate the feedback and will address these concerns with our team to ensure we continue to improve our guest's experience. We hope you'll give us another opportunity to better meet your needs during your next visit.

8/10 Good

Joaquin

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Beatrice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled of smoke. Bath tub had hair in it. I went out and brought cleaning supplies. Roaches was in room and unfortunately I found one in my bag when I got home. Air conditioning was wonderful, nice tv with great channels microwave was good.
Stayed 2 nights in Sep 2022
Response from RIC on 26 Sept 2022
Thank you for taking time to share your feedback with us on your recent stay with us. We are glad to hear you liked the television and the channel offerings. On behalf of our entire staff, we apologize for the concerns you shared about your experience at our hotel. On behalf of our team, we thank you for your business and we certainly hope to have you back with us in the future

2/10 Terrible

Tabatha

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had fraudulent pictures on web page and the rooms were falling apart ,bad order. we went back to the front and requested cancellation after seeing the rooms were not up to standard.
Stayed 2 nights in Jul 2022
Response from Ric on 18 Jul 2022
Thank you for taking the time to write a review. We are saddened to hear of the issues you have reported. Your concerns will be addressed with the appropriate departments. It is our goal to continue to improve our guest's experience.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service
This place is disgusting! No body should stay there
Stayed 1 night in Jul 2022
Response from RIC on 8 Jul 2022
Thank you for your comments. We are sorry for the issue you had experienced with your stay. We'll be looking into your comments to make sure we can improve for our guests in the future.

6/10 Okay

Britni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

ROLANDO, kernersville

Stayed 2 nights in Jun 2022

4/10 Poor

Dawn Phillips

Travelled with family
Disliked: Property conditions & facilities
Everything is run down and old. There was a roach. Bedspreads smelled bad.
Stayed 2 nights in Jun 2022
Response from RIC on 13 Jun 2022
Thank you for taking the time to write a review about your recent stay with us. We are saddened to hear of the issues you have reported as this is not the standard we are known for. Your concerns will be addressed with the appropriate departments. It is our goal to continue to improve the experience our guests have. We hope that you will give us the opportunity to redeem ourselves and deliver a better experience on your next stay.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management very nice
Stayed 2 nights in Jun 2022

2/10 Terrible

Harneithia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Buyers beware
this particular slum place was awful... after traveling hundreds of miles to fine out after arriving there was no night clerk the reception area closes at 2am ...why not let those of us who are using your services aware of this and to add insult to injury it's one of those places where locals stay just saying somewhat like Motel 6 you get my drift...not at all against that but hell clean the damn place up... so sarfice to say we didn't stay ..we ended up going to another hotel and also had a horrible experience there as well but we were determined not to have our vacation ruined we sucked it up
Stayed 2 nights in May 2022
Response from RIC on 13 Jun 2022
Thank you for taking the time to write a review. We're saddened to hear that the hotel did not meet your expectations. This is not the level of service we pride ourselves on delivering and we apologize for not meeting your standards. We do appreciate the feedback and will address these concerns with our team to ensure we continue to provide guests a seamless experience. We do hope you'll give us another chance in the future to better meet your needs.

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Owner & employees very friendly & very helpful. Easy parking & walking distance of any of our needs. Room was clean. We will stay there again.
Stayed 1 night in May 2022

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was disgusting sheets and bedspread were filthy and the furniture and this place needs to be reported. I left early because someone kept knocking on my door at 1 am in the morning I was terrified
Stayed 1 night in May 2022
Response from RIC on 13 Jun 2022
Thank you for taking the time to write a review about your recent stay with us. We are saddened to hear of the issues you have reported as this is not the standard we are known for. Your concerns will be addressed with the appropriate departments. It is our goal to continue to improve the experience our guests have. We hope that you will give us the opportunity to redeem ourselves and deliver a better experience on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Laterence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible facility Take it off your list of options
Stayed 1 night in Apr 2022
Response from RIC on 13 Jun 2022
We're saddened to hear that the hotel did not meet your expectations. We apologize for not meeting your standards. We do appreciate the feedback and will address these concerns with our team to ensure we continue to provide guests a great experience.

10/10 Excellent

James, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and comfortable. I wish we could’ve stayed longer. The front desk night clerk went out of way to get us into a room at 1:30 am even though the hotel was full. The hostess at breakfast was so sweet that I almost teared up. She called herself “Mama” as in “mama will get that for you right away”. They were a relief after a really stressful night.
Stayed 1 night in Apr 2022

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Brian

Disliked: Room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation. Staff was very helpful with my last minute reservation and late check in. AND THEY HAVE PARKING! Many places in the surrounding area in this price range do not.
Stayed 3 nights in Mar 2022

4/10 Poor

William

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022