Ratings based on 282 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom roseville, ca

Best price in the area

Posted 01-Dec-2014
Wall mounted heating unit was leaking outside cold freezing air to inside of room
Comment from Hotel Management
05-Dec-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad that you had a pleasant stay, but I am also sorry to hear that the heat unit was not putting out warm air as you would expect. Please be advised I will be having the units in all the rooms checked to insure they are all working properly. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, Ohio

I very much enjoyed my stay at Extended Stay.

Posted 15-Nov-2014
Pros: Clean, easy and comfortable.
Cons: Hard, scratchy wash cloths.
Location: Beachwood is a great area with tons of restaurants and shopping!
I had no problems at all at Extended Stay. The room was very comfortable and clean. The staff was very friendly. The to go breakfast was easy, fast and tasty. I would definitely stay there again and recommend it!
Comment from Hotel Management
27-Nov-2014 by Manager, Hotel Management
Natalie - Thank you for your great review of our hotel. It's great to hear that you found our hotel to be comfortable and clean. Our staff takes great pride in taking care of our guests and will appreciate your comments when I share them. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
2 out of 5
by A verified travellerfrom Ohio

Dated stinky bad

Posted 25-Oct-2014
Pros: Leaving it.
Stay away from here. Needs updating. Smelled of cigarette smoke. Put us in a room full of dirty rags,
Comment from Hotel Management
28-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am so disappointed that we did not meet your expectations. Please accept my apology for the smell of smoke and the cleanliness of your room. As this hotel’s manager, I can assure you that I have discussed your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better experience in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Oct-2014
Need to ask for kitchen ware and coffee machine. This is not convenient.
Comment from Hotel Management
22-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am pleased that you had a nice stay with us. Still, I apologize for the inconvenience in regards to our dishes policy. We deliver requested supplies to guests to ensure that everything a guest receives is clean and fresh. We thank you again for sharing your experience with us. We look forward to welcoming you back in the future.
3 out of 5
by A verified traveller

meh

Posted 25-Sep-2014
My room was nonsmoking, but it had a pungent, smokey odor. There was a little bit of a stain on the comforter, which didn't really bother me, but I could see someone else being put off by it. Really-- the smell of the room and the staff were the only things that I found disappointing. The two front desk people that I spoke to were, not so much rude, but short and not very helpful. Not sure if what I got was really worth $100, maybe $75? There was a kitchen in my room-- if that's something you can utilize, then I suppose this hotel might be a good idea.
Comment from Hotel Management
03-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize for the odor in your room and the stain on the bedspread. Please know that I will be working with my staff to ensure that we are better informing guests of our smoking policies in non-smoking rooms, so that the odor you experienced can be prevented. As well, I will be working with my housekeeping staff to ensure that we are removing stains properly. I would also like to apologize that you received unhelpful service from my staff. Please know that I will be meeting with my entire team to review our customer service standards to ensure that all guests are receiving helpful and friendly service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Business Travellers
by Cynthiafrom Toronto

Decent

Posted 16-Sep-2014 on Hotels.com
The hotel was located in a great area and close to many attractions. Price was decent. We found the rooms were left untidy, especially the bathroom. Noise from the other guests bothered us the first night and it seemed like there wasn't enough staff on hand to address everyone's issues.
2 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 16-Sep-2014 on Hotels.com
1 out of 5
Recommended
by Stephenfrom Cleveland

Not Again

Posted 15-Sep-2014 on Hotels.com
Nobody at the desk. Had to call them on the phone to find them. The employee uniform looked like he slept in it. He never made eye contact. Sounded like a robot. Out-dated kitchen cabinets. Broken mirror glass on the closet doors. Front desk was a mess. Boxes and papers everywhere.
Comment from Hotel Management
29-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that no one was at the front desk to assist you, and that you received such poor service from my staff upon check-in. Let me also apologize for the condition of the room and front desk. I will be meeting with my staff to review customer service and professionalism, and we will also be working to organize our front desk. I will also meet with my maintenance staff so that we can work to resolve the maintenance issues in your room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 23-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by Stephen

This traveller left a rating score only Posted 19-Aug-2014 on Hotels.com