Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Alameda, CA

No House Keeping, But Not Informed

Posted 22-May-2015
Pros: Convenience of location.
Cons: Communication, friendliness of the staff.
I rated the check-in experience in a previous survey, so not going to repeat here. We stayed there for two nights. When we booked the hotel, there was no indication what so ever that there was not going to be any house keeping done in the room, unless the stay is more than seven days. When we went back to the room late afternoon of the second day, I noticed that the bed was not made and I called. That was the first time I found out that they are not going to provide any house keeping service. This was news to us, since it was not disclosed either when we booked the hotel, nor when we checked in, and the price sure did not reflect it. Overall, not a very good experience.
1 out of 5
by A verified travellerfrom Michigan

Was very dirty!!!1

Posted 11-Apr-2015
Pros: The coffee in the morning was good.
Cons: Needs alot of TLC!!
Location: Looked like lots to do but I was there for the Laser Spine Institute not vacation.,.
When we walked up to the Hotel there were cigarette butts all over the entry way....when we got to our room the bathroom had alot of hair around it, on floor, tub, sink....then the sheets just didn't seem clean, upon closer look there were yellow stains on them. The mirror closet doors had streaks, prints and something running down it. The wall next to the bed had spit marks all over the wall!! Now it did look like they started to paint the ceiling....but oops forgot a long rectangle of it in the middle....
Comment from Hotel Management
20-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues that occurred during your stay. To uphold our company’s high standards, I will be making sure our housekeeping staff is cleaning rooms thoroughly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
Pros: CLEAN
Cons: ICE MACHINE, WORK OUT ROOM
NICE HOTEL, CLEAN ROOM. VERY NICE AREA OF CITY WOULD COME AGAIN.
Comment from Hotel Management
17-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It's great to hear that you found our hotel to be clean and comfortable. I am also pleased to hear you enjoyed our location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Couples
by A verified traveller

Happy

Posted 17-Feb-2015 on Hotels.com
I loved everything
Comment from Hotel Management
16-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad you had a great experience with us. I can assure you I have shared your comments with the staff and we are delighted that you have enjoyed your stay at our hotel. We strive to make our guests feel like our hotel is their home away from home. We look forward to serving you in your future travels.
2 out of 5
by A verified traveller

Bad experience

Posted 17-Feb-2015
Pros: Big room.
Cons: Everything and mostly the cleanliness.
Location: Did not get to do anything but I noticed a tj max near by.
We got to the hotel and the first room they gave us was not clean: towels on the floor , dirty counters and filthy floor. We got another room not as bad but not clean either: dirty floors and no shampoo or conditioner, one soap and no garbage can in the bathroom. We suppose to have a coffee maker in the room also but no luck there either. We went to the front desk and they promised one soon. 2 hours later and no coffee machine!
Comment from Hotel Management
12-Mar-2015 by General Manager , Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that you were initially checked into a room that had not been cleaned yet. As for the coffee maker, we now deliver them, but having to wait 2 hours for one certainly is not acceptable and all amenities such as soap and shampoo should have been in the room. That was missed on inspection and should not have been. To prevent this from happening again, my team must make sure that a room our guests will be staying in meets or exceeds our standards. I will also train the Front Desk team to do a better job explaining our amenities. We continually work to improve our hotel, so I really appreciate your survey and the errors that were made. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
Recommended
for Couples
by Danielfrom Cleveland

Rude attendants

Posted 17-Feb-2015 on Hotels.com
I reserved a room, and payed for it in advance but when I arrived I was told that they didn't have my room available, I was then switched to a different type of room without being asked first. The front desk attendant meet us with an indifferent attitude that came across as rude. She was not pleasant. Overall, I did not enjoy my stay.
Comment from Hotel Management
16-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that the front desk clerk was not pleasant and your room type was changed without consulting you. I can assure you that I have taken steps to make sure that this does not happen in the future and will be meeting with our front desk staff to make sure every guest receives a welcoming experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Personal Event
by Richard

This traveller left a rating score only Posted 16-Feb-2015 on Hotels.com
3 out of 5
Recommended
for Families
by Waynenitafrom Cleveland

Wouldn't stay again

Posted 09-Feb-2015 on Hotels.com
The price was moderate room type was ok but found a huge bug in the bed. It wasn't a bed bug but a huge bug. Horrible experience
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 09-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Couples
by dennis

This traveller left a rating score only Posted 04-Feb-2015 on Hotels.com