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Checking in and out was easy and understanding. The company demonstrated clear communication by calling directly for responses pertaining my room such as bed size change. The room was very clean and spacious.
Jessica
Stayed 2 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Jessica, Thank you for choosing our hotel for your stay! We're thrilled to learn that your check-in and check-out experience went smoothly and that you appreciated our devoted team members' clear and knowledgeable assistance. It's our goal to provide a seamless stay for every guest with impeccable services and relaxing accommodations, and we're glad to know we met your expectations. Your positive feedback makes it all worthwhile, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Management
Dear Maria, We are thrilled to hear that you found our staff to be friendly during your stay at Extended Stay America. Providing excellent customer service is our top priority, and we are delighted that our team made a positive impression. Thank you for sharing your experience, and we look forward to welcoming you back soon!Sincerely,Hotel Management
I loved this location. I’ll definitely be back if I ever need to come back to Baytown. It was a convenient location!
Mekalah
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Dear Mekalah, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
Nice hotel but does not serve conventional breakfast like most hotels.. overall stay was cool
Sade
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Sade, Thank you for your positive feedback on your stay at Extended Stay America. We're delighted you enjoyed your experience. While our breakfast offerings may differ, we appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management