I was delayed and wouldn't arrive at the hotel until after 10:00pm. I had not had dinner and called to see if they had a restaurant and if it would be open when I arrived. They informed me that it would be closed at 10:00pm but they would have a salad for me when I arrived. After I checked in they brought a fantastic salad to my room that far exceeded my expectations. Also, I am an "only English" speaking visitor. The hotel staff went above beyond to help me with taxi's, trains and taking care of my bags. They went above and beyond. I stayed in multiple hotels in my week in Europe and this was the best experience of all of them One of my hotels was a 5 star and Novatel was far superior.
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