All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I like the location and also the size of the room where we stay is large
THOMAS
Stayed 1 night in Mar 2024
10/10 Excellent
Mary-Anne
Travelled with partner
25 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was lovely, no problems there, shower could have been a little cleaner. But when we were leaving we used the main motels toilets and they were disgusting. Cobwebs everywhere, floor was so dirty, an over filled sanitary rubbish bin, and the taps looked rusty and filthy. I was so shocked, really put me off. Very disappointed 😢
Good place to stay, close to the beach and restaurants. Room was okay. It was clean but not outdated. Staff were friendly and helpful. Thank you for hosting us.
Nothing to complain about for the price paid. We stayed two nights. Room was spacious. Area is great. Parking right outside room with an on-site laundry. It’s a budget friendly motel and based on what we paid we think we got excellent value fro money.
Eric
Stayed 2 nights in Nov 2023
Response from Nav on 2 Dec 2023
Kia Ora Eric,Thank you for leaving us an amazing review.We are glad to know that you loved your room and location. We look forward to seeing you again next time you are in Paihia. Regards,
A lovely hotel that I would happily recommend.
Nice quiet area of Paihia.
Joanne
Stayed 1 night in Nov 2023
Response from Nav on 12 Nov 2023
Kia Ora Joanne,Thank you for leaving us a wonderful review. We are glad you loved our hotel and enjoyed the stay. We look forward to welcoming you again soon. Regards,
6/10 Okay
Ria
30 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
We found our early checkin to be fantastic and the front counter staff wonderful. We didn’t enjoy the drafts coming through the front sliding doors, it was bad. Plus there was a leaking down pipe right outside our back door, and because there was a gap between the floor and the door it was drafty and noisy from the heavy rain. Our bathroom leaked from the shower so the floor was always wet, the hand basin-was blocked which was annoying. I’m not that fussy but I would not stay there again.
Ria
Stayed 1 night in Oct 2023
Response from Nav on 30 Oct 2023
Kia Ora Ria,Thank you for leaving us a feedback.I am glad to know that the check in process went smooth for you and you found staff to be friendly. I am sorry about the inconvenience caused by the issues you listed above. We will look into them and try to resolve them as quickly possible. I apologize again and hope you have a lovely trip ahead.Regards
8/10 Good
Jason
Travelled with family
27 Oct 2023
Room was nice price was great overall condition of hotel fair.
Jason
Stayed 3 nights in Oct 2023
Response from Nav on 27 Oct 2023
Kia Ora Jason,Thank you for posting a lovely review.We are glad you loved the room and enjoyed your stay.We look forward to seeing you again in future. Regards,
10/10 Excellent
Caroline
Travelled with family
21 Oct 2023
Liked: Amenities
Yes a nice little resort, quick stay but comfortable, although saying that the bed was very hard, so making it a bit of an uncomfortable sleep. Overall the Room was nice and spacious and bathroom well equipped. Thank you.
Caroline
Stayed 1 night in Oct 2023
Response from Nav on 22 Oct 2023
Kia Ora Caroline,Thank you for taking time to leave us a lovely review. We are glad you liked our premises and loved the room. I apologize for any inconvenience caused by the bed, we will look into it. Hope to see you again in future. Regards,
Kia Ora Sally,Thank you for taking time to leave us a review. We are glad to know that your stay was comfortable and relaxed. Hope to see you again next time you are in Paihia.
6/10 Okay
Jayden
30 Sept 2023
Jayden
Stayed 2 nights in Sep 2023
Response from Polly on 21 Oct 2023
Hi Jayden,Thank you for taking time to leave us a review. We hope to see you again next time you are in Paihia.Kind Regards,Polly
6/10 Okay
Bernard
21 Sept 2023
Liked: Staff & service
Great location and friendly staff. Easy on the wallet but needs a full refurb if this is to be a holiday destination.
Bernard
Stayed 1 night in Sep 2023
Response from Nav on 22 Sept 2023
Kia Ora Bernard,Thank you for taking time to leave us a review. We are glad you found the location convenient and staff was able to make your stay comfortable. We strive to provide the best services to our guests and will definitely consider your feedback to improve them. Hope to see you again. Regards
8/10 Good
Michael
Travelled with partner
20 Sept 2023
Very friendly staff.
Michael
Stayed 1 night in Sep 2023
Response from Nav on 22 Sept 2023
Kia Ora Michael,Thank you for leaving us a lovely review. Thank you for appreciating the staff for doing a fabulous job. We hope to see you again. Regards,
Kia Ora Ruth,Thank you for taking time to leave us a wonderful review. We are glad your stay was comfortable.We hope to see you again in future. Regards
8/10 Good
Lisa
28 Aug 2023
Liked: Staff & service
Staff (Richie) was amazing! Booked for the wrong date, when I turned up a day earlier than the booking, no problem for the staff to change my booking to fit me in. Worked out amazing as the original room had a group partying next door, I was relocated to a quite area with easy parking. Good value for the money paid.
Lisa
Stayed 1 night in Aug 2023
Response from Nav on 7 Sept 2023
Kia Ora Lisa,We are so happy to hear that you enjoyed your stay with us, and that our friendly staff was particular highlight. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Regards
Kia Ora James,Thank you for taking the time to leave us a wonderful review. We are pleased to know your stay was comfortable and you liked your room. We hope to see you again next time you are in Paihia. Regards,
10/10 Excellent
Pauline
4 Jul 2023
Pauline
Stayed 1 night in Jul 2023
Response from PPRH Team on 29 Jul 2023
Kia Ora Pauline,Thank you for your wonderful review.We are delighted to know that you loved your stay.We hope to see you again next time you are in Paihia.Regards,
The rooms are in need of updating. The couch was not good to sit on was stained and smelled of urine. Didn’t luke having to fill the kettle in the bathroom.
Veronica
Stayed 1 night in May 2023
Response from PPRH Team on 3 Jun 2023
Kia Ora Veronica,Sorry to hear that your stay was not very comfortable. We will see how we can improve the stay experience for our guests. Sorry for the inconvenience caused by stained couch and smell, we will look into it.Hope to see you again.Regards
Kia Ora Shona,Thank you for your wonderful review.We are glad you loved your stay and hope to see you again. Regards
8/10 Good
Bipin
23 Apr 2023
Bipin
Stayed 1 night in Apr 2023
Response from Nav on 28 Apr 2023
Hi Bipin,Thank you for your lovely review.We are glad to know you had a lovely stay. Hope to see you again soon.Regards,
10/10 Excellent
shiree
17 Apr 2023
Liked: Cleanliness, staff & service
The staff were awesome, friendly and wanting to accommoatate and keep us happy. Room was spacious and good bed. A bit run down and needs a bit of a tidy, paint and refresh.
shiree
Stayed 3 nights in Apr 2023
Response from Ajay Verma on 19 Apr 2023
Kia Ora Shiree,Thank you for your wonderful review. We are delighted to know that your stay was enjoyable and comfortable. We hope to see you again next time you are in Paihia.Kind Regards,
Old and tired from the outside but unbelievably clean and comfortable inside. Friendly staff.
Alison
Stayed 1 night in Mar 2023
Response from PPRH Team on 22 Mar 2023
Kia Ora Alison,Thank you for your feedback.We are delighted to hear that you enjoyed your stay with us.Looking forward to seeing you in the near future.Regards,PPRH team
Awesome receptionist who goes above and beyond too accommodate your stay would and will stay again.
Wini
Stayed 1 night in Mar 2023
Response from PPRH Team on 3 Mar 2023
Kia Ora Wini,Thank you for taking your time to leave this review.We are delighted to hear that you enjoyed your stay with us. We will make sure to share this positive review about the staff.We hope to accommodate you again in the future!Regards,PPRH team
Kia Ora Philip,Thank you for your wonderful review. We are delighted to know that you enjoyed your stay with us. Looking forward to your next stay with us.
6/10 Okay
Paul
Travelled with family
11 Feb 2023
The room and property were very tired and in need of a renovation but it was clean.
Room 301 had a really unpleasant odour in the bathroom which was probably from the drain. We weren't in the room long enough for it to bother us so didn't raise it with management.
Paul
Stayed 2 nights in Feb 2023
Response from PPRH Team on 25 Feb 2023
Kia Ora Paul,Thank you for taking your time for writing the review. We try our best to make the stay comfortable for our guests. Please report to the reception immediately if you are not happy with something in the room as we would have swapped the room to make your stay more enjoyable. Hope to see you for your next stay in Paihia
The staff were very friendly. The eooms were clean and comfortable. The parking is very safe for the vehicles too. It is a good place to stay. Thanks
Michael
Stayed 1 night in Jan 2023
Response from PPRH Team on 23 Jan 2023
Kia Ora Michael,Thank you for your feedback.We are delighted to hear that you enjoyed your stay with us. Hope to see you again when you are back in Paihia in the future.Regards,PPRH team
Excellent rooms. But one tub chair in a room meant for two people is just silly when the tv is out in the lounge. Plenty of room for two or a small sofa
Amanda
Response from PPRH Team on 23 Jan 2023
Kia Ora Amanda,Thank you for taking your time to leave this review.We appreciate your feedback on the room set-up.Will discuss about it with our team.Hope to see you again when you visit Paihia.Regards,PPRH team
Reasonably priced and as expected. All staff were friendly, welcoming and helpful
Veronica
Response from PPRH Team on 15 Jan 2023
Kia Ora Veronica,Thank you for taking your time to leave this review.We are delighted to hear that you enjoyed your stay with us. Hope to see you again in the near future.Regards,PPRH team
Was a nice place to stay will definitely be back .. friendly staff great location beautiful place
Rachelle
Response from PPRH Team on 23 Jan 2023
Kia Ora Rachelle,Thank you for taking your time to leave this review.We are glad to hear that you enjoyed your stay with us.Hope to see you again in the near future!Regards,PPRH team
Kia Ora Vai,Thank you for your review.We are glad to hear that you enjoyed your stay with us.Apology for the inconvenience with carpark.Regards,PPRH team
Spotlessly clean, comfortable and quiet. A short walk from everything but away from the town centre.
Simon
Stayed 3 nights in Nov 2022
Response from PPRH Team on 27 Nov 2022
Dear Simon,Thank you so much for your feedback. Do not forget to click the link in our departure email.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team
Morena Rosemary,Thank you so much for your feedback.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team
2/10 Terrible
Susanna
24 Oct 2022
Susanna
Stayed 2 nights in Oct 2022
Response from PPRH Team on 25 Oct 2022
Dear Susanna,Thank you so much for your feedback.We take every feedback very seriously, but we would like to know why you choose that low score, if guest don't tell us what to improve we will never get better.Apologize for any inconvenience caused.Kind Regards.PPRH Team
Loved that they cleaned the hot tub every morning. Pool was too cold for swimming. Breakfast not worth the 15 NZ price. You can find brekkie in town by the water for that price
Kia Ora Eric,
Thank you for your feedback.
We look forward to seeing you back in Paihia.
Regards,
PPRH team
8/10 Good
Andrew
Travelled with partner
23 Jul 2022
Liked: Cleanliness, staff & service
Bed was very hard. Shower head was way too low. I'm 159cm, my husband 198cm. I had to duck. Room was very clean, bedding very fresh and clean.
Andrew
Stayed 1 night in Jul 2022
Response from PPRH team on 23 Jul 2022
Kia Ora Andrew,
Thank you for taking the time to leave this review.
We appreciate the feedback about the low shower and the bed. We will discuss what we can do about them.
We hope to welcome you back again in the future.
Regards,
PPRH team
10/10 Excellent
Di
22 Jun 2022
Liked: Cleanliness, staff & service, room comfort
Stay here you won't regret it
Stay here you wont regret it :0)
Large open rooms
Close to the beach
Close to pizza
Close to Karaoke. But not too close to be annoying
Great toiletries / Tea / Coffee freebies
Free parking
Lovely staff
Di
Stayed 2 nights in Apr 2022
Response from PPRH team on 25 Jun 2022
Kia Ora Di,
Thank you for taking the time to leave this review. We are glad to hear that you enjoyed your stay with us. Will make sure to pass that nice feedback to the rest of our team. We hope to see you again in Paihia. Regards, PPRH team