Outdoor pool, pool loungers

Reviews of Paihia Pacific Resort Hotel

3.5 out of 5
Paihia Pacific Resort Hotel
27 Kings Road, Paihia

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 460 reviews" "
Rating 8 - Good. 204 out of 460 reviews" "
Rating 6 - Okay. 65 out of 460 reviews" "
Rating 4 - Poor. 22 out of 460 reviews" "
Rating 2 - Terrible. 4 out of 460 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

THOMAS, YORBA LINDA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the location and also the size of the room where we stay is large
Stayed 1 night in Mar 2024

10/10 Excellent

Mary-Anne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was lovely, no problems there, shower could have been a little cleaner. But when we were leaving we used the main motels toilets and they were disgusting. Cobwebs everywhere, floor was so dirty, an over filled sanitary rubbish bin, and the taps looked rusty and filthy. I was so shocked, really put me off. Very disappointed 😢
Stayed 1 night in Feb 2024

8/10 Good

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is messy
Stayed 2 nights in Feb 2024

6/10 Okay

Tim, Sidmouth

The property provided an inexpensive stop over however requires investment an closer attention to housekeeping to attract a better score
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy, Bracknell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property, within easy walking distance to shops and restaurants. Also about a 10 minute walk to where you pick up any boat trips
Stayed 2 nights in Jan 2024

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately the Noise of the bathroom fan was so loud we tried not to use the light. The hotel is in need of maintenance and updates.
Stayed 2 nights in Jan 2024

8/10 Good

Nickunj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, close to the beach and restaurants. Room was okay. It was clean but not outdated. Staff were friendly and helpful. Thank you for hosting us.

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about for the price paid. We stayed two nights. Room was spacious. Area is great. Parking right outside room with an on-site laundry. It’s a budget friendly motel and based on what we paid we think we got excellent value fro money.
Stayed 2 nights in Nov 2023
Response from Nav on 2 Dec 2023
Kia Ora Eric,Thank you for leaving us an amazing review.We are glad to know that you loved your room and location. We look forward to seeing you again next time you are in Paihia. Regards,

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
A lovely hotel that I would happily recommend. Nice quiet area of Paihia.
Stayed 1 night in Nov 2023
Response from Nav on 12 Nov 2023
Kia Ora Joanne,Thank you for leaving us a wonderful review. We are glad you loved our hotel and enjoyed the stay. We look forward to welcoming you again soon. Regards,

6/10 Okay

Ria

Liked: Staff & service
Disliked: Property conditions & facilities
We found our early checkin to be fantastic and the front counter staff wonderful. We didn’t enjoy the drafts coming through the front sliding doors, it was bad. Plus there was a leaking down pipe right outside our back door, and because there was a gap between the floor and the door it was drafty and noisy from the heavy rain. Our bathroom leaked from the shower so the floor was always wet, the hand basin-was blocked which was annoying. I’m not that fussy but I would not stay there again.
Stayed 1 night in Oct 2023
Response from Nav on 30 Oct 2023
Kia Ora Ria,Thank you for leaving us a feedback.I am glad to know that the check in process went smooth for you and you found staff to be friendly. I am sorry about the inconvenience caused by the issues you listed above. We will look into them and try to resolve them as quickly possible. I apologize again and hope you have a lovely trip ahead.Regards

8/10 Good

Jason

Travelled with family
Room was nice price was great overall condition of hotel fair.
Stayed 3 nights in Oct 2023
Response from Nav on 27 Oct 2023
Kia Ora Jason,Thank you for posting a lovely review.We are glad you loved the room and enjoyed your stay.We look forward to seeing you again in future. Regards,

10/10 Excellent

Caroline

Travelled with family
Liked: Amenities
Yes a nice little resort, quick stay but comfortable, although saying that the bed was very hard, so making it a bit of an uncomfortable sleep. Overall the Room was nice and spacious and bathroom well equipped. Thank you.
Stayed 1 night in Oct 2023
Response from Nav on 22 Oct 2023
Kia Ora Caroline,Thank you for taking time to leave us a lovely review. We are glad you liked our premises and loved the room. I apologize for any inconvenience caused by the bed, we will look into it. Hope to see you again in future. Regards,

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Nav on 2 Oct 2023
Kia Ora Sally,Thank you for taking time to leave us a review. We are glad to know that your stay was comfortable and relaxed. Hope to see you again next time you are in Paihia.

6/10 Okay

Jayden

Stayed 2 nights in Sep 2023
Response from Polly on 21 Oct 2023
Hi Jayden,Thank you for taking time to leave us a review. We hope to see you again next time you are in Paihia.Kind Regards,Polly

6/10 Okay

Bernard

Liked: Staff & service
Great location and friendly staff. Easy on the wallet but needs a full refurb if this is to be a holiday destination.
Stayed 1 night in Sep 2023
Response from Nav on 22 Sept 2023
Kia Ora Bernard,Thank you for taking time to leave us a review. We are glad you found the location convenient and staff was able to make your stay comfortable. We strive to provide the best services to our guests and will definitely consider your feedback to improve them. Hope to see you again. Regards

8/10 Good

Michael

Travelled with partner
Very friendly staff.
Stayed 1 night in Sep 2023
Response from Nav on 22 Sept 2023
Kia Ora Michael,Thank you for leaving us a lovely review. Thank you for appreciating the staff for doing a fabulous job. We hope to see you again. Regards,

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
It was inexpensive
Stayed 1 night in Sep 2023
Response from Nav on 7 Sept 2023
Kia Ora Ruth,Thank you for taking time to leave us a wonderful review. We are glad your stay was comfortable.We hope to see you again in future. Regards

8/10 Good

Lisa

Liked: Staff & service
Staff (Richie) was amazing! Booked for the wrong date, when I turned up a day earlier than the booking, no problem for the staff to change my booking to fit me in. Worked out amazing as the original room had a group partying next door, I was relocated to a quite area with easy parking. Good value for the money paid.
Stayed 1 night in Aug 2023
Response from Nav on 7 Sept 2023
Kia Ora Lisa,We are so happy to hear that you enjoyed your stay with us, and that our friendly staff was particular highlight. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front of house staff and clean room
Stayed 1 night in Aug 2023
Response from Nav on 7 Aug 2023
Kia Ora James,Thank you for taking the time to leave us a wonderful review. We are pleased to know your stay was comfortable and you liked your room. We hope to see you again next time you are in Paihia. Regards,

10/10 Excellent

Pauline

Stayed 1 night in Jul 2023
Response from PPRH Team on 29 Jul 2023
Kia Ora Pauline,Thank you for your wonderful review.We are delighted to know that you loved your stay.We hope to see you again next time you are in Paihia.Regards,

4/10 Poor

Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are in need of updating. The couch was not good to sit on was stained and smelled of urine. Didn’t luke having to fill the kettle in the bathroom.
Stayed 1 night in May 2023
Response from PPRH Team on 3 Jun 2023
Kia Ora Veronica,Sorry to hear that your stay was not very comfortable. We will see how we can improve the stay experience for our guests. Sorry for the inconvenience caused by stained couch and smell, we will look into it.Hope to see you again.Regards

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from PPRH Team on 6 Jun 2023
Kia Ora Shona,Thank you for your wonderful review.We are glad you loved your stay and hope to see you again. Regards

8/10 Good

Bipin

Stayed 1 night in Apr 2023
Response from Nav on 28 Apr 2023
Hi Bipin,Thank you for your lovely review.We are glad to know you had a lovely stay. Hope to see you again soon.Regards,

10/10 Excellent

shiree

Liked: Cleanliness, staff & service
The staff were awesome, friendly and wanting to accommoatate and keep us happy. Room was spacious and good bed. A bit run down and needs a bit of a tidy, paint and refresh.
Stayed 3 nights in Apr 2023
Response from Ajay Verma on 19 Apr 2023
Kia Ora Shiree,Thank you for your wonderful review. We are delighted to know that your stay was enjoyable and comfortable. We hope to see you again next time you are in Paihia.Kind Regards,

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from AJay on 7 Apr 2023
Hi Juliana,Thank you for taking time to review your stay.Hope to see you again soonThanks

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old and tired from the outside but unbelievably clean and comfortable inside. Friendly staff.
Stayed 1 night in Mar 2023
Response from PPRH Team on 22 Mar 2023
Kia Ora Alison,Thank you for your feedback.We are delighted to hear that you enjoyed your stay with us.Looking forward to seeing you in the near future.Regards,PPRH team

10/10 Excellent

Wini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome receptionist who goes above and beyond too accommodate your stay would and will stay again.
Stayed 1 night in Mar 2023
Response from PPRH Team on 3 Mar 2023
Kia Ora Wini,Thank you for taking your time to leave this review.We are delighted to hear that you enjoyed your stay with us. We will make sure to share this positive review about the staff.We hope to accommodate you again in the future!Regards,PPRH team

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and walking distance to town centre
Stayed 3 nights in Feb 2023
Response from PPRH Team on 25 Feb 2023
Kia Ora Craig,Thank you for your lovely review. We are happy to hear that you enjoyed your stay with us. Looking forward to seeing you next time.

6/10 Okay

Joe T.

Liked: Staff & service
Stayed 3 nights in Feb 2023
Response from PPRH Team on 17 Mar 2023
Kia Ora Joe,Thank you for taking your time to review. Hope to see you again next time you are in Paihia. Regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly service by their reception staff!
Stayed 2 nights in Feb 2023
Response from PPRH Team on 25 Feb 2023
Kia Ora Philip,Thank you for your wonderful review. We are delighted to know that you enjoyed your stay with us. Looking forward to your next stay with us.

6/10 Okay

Paul

Travelled with family
The room and property were very tired and in need of a renovation but it was clean. Room 301 had a really unpleasant odour in the bathroom which was probably from the drain. We weren't in the room long enough for it to bother us so didn't raise it with management.
Stayed 2 nights in Feb 2023
Response from PPRH Team on 25 Feb 2023
Kia Ora Paul,Thank you for taking your time for writing the review. We try our best to make the stay comfortable for our guests. Please report to the reception immediately if you are not happy with something in the room as we would have swapped the room to make your stay more enjoyable. Hope to see you for your next stay in Paihia

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The eooms were clean and comfortable. The parking is very safe for the vehicles too. It is a good place to stay. Thanks
Stayed 1 night in Jan 2023
Response from PPRH Team on 23 Jan 2023
Kia Ora Michael,Thank you for your feedback.We are delighted to hear that you enjoyed your stay with us. Hope to see you again when you are back in Paihia in the future.Regards,PPRH team

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms. But one tub chair in a room meant for two people is just silly when the tv is out in the lounge. Plenty of room for two or a small sofa
Response from PPRH Team on 23 Jan 2023
Kia Ora Amanda,Thank you for taking your time to leave this review.We appreciate your feedback on the room set-up.Will discuss about it with our team.Hope to see you again when you visit Paihia.Regards,PPRH team

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and as expected. All staff were friendly, welcoming and helpful
Response from PPRH Team on 15 Jan 2023
Kia Ora Veronica,Thank you for taking your time to leave this review.We are delighted to hear that you enjoyed your stay with us. Hope to see you again in the near future.Regards,PPRH team

10/10 Excellent

Rachelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stay will definitely be back .. friendly staff great location beautiful place
Response from PPRH Team on 23 Jan 2023
Kia Ora Rachelle,Thank you for taking your time to leave this review.We are glad to hear that you enjoyed your stay with us.Hope to see you again in the near future!Regards,PPRH team

10/10 Excellent

Vai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but not much parking
Response from PPRH team on 31 Dec 2022
Kia Ora Vai,Thank you for your review.We are glad to hear that you enjoyed your stay with us.Apology for the inconvenience with carpark.Regards,PPRH team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach 😊
Response from PPRH Team on 3 Dec 2022
Kia Ora Michael,Thank you for leaving the feedback.We hope you enjoyed your stay with us.Hope to see you again!Regards,PPRH team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Spotlessly clean, comfortable and quiet. A short walk from everything but away from the town centre.
Stayed 3 nights in Nov 2022
Response from PPRH Team on 27 Nov 2022
Dear Simon,Thank you so much for your feedback. Do not forget to click the link in our departure email.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, rooms were clean and spacious and quiet. We thoroughly enjoyed our night here.
Response from PPRH Team on 4 Nov 2022
Dear Rebecca,Thank you so much for your feedback.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Oct 2022
Response from PPRH Team on 31 Oct 2022
Morena Rosemary,Thank you so much for your feedback.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team

2/10 Terrible

Susanna

Stayed 2 nights in Oct 2022
Response from PPRH Team on 25 Oct 2022
Dear Susanna,Thank you so much for your feedback.We take every feedback very seriously, but we would like to know why you choose that low score, if guest don't tell us what to improve we will never get better.Apologize for any inconvenience caused.Kind Regards.PPRH Team

8/10 Good

Don Thomas and rosmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good ..
Stayed 1 night in Oct 2022
Response from PPRH team on 21 Oct 2022
Kia Ora Thomas,Thank you so much for your feedback.We look forward to seeing you back in Paihia.Kind Regards.PPRH Team

8/10 Good

Mahia

Stayed 1 night in Sep 2022

10/10 Excellent

Melaia

Stayed 1 night in Sep 2022

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Pahia
Loved that they cleaned the hot tub every morning. Pool was too cold for swimming. Breakfast not worth the 15 NZ price. You can find brekkie in town by the water for that price
Stayed 5 nights in Aug 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room layout for our family situation.
Stayed 1 night in Aug 2022
Response from PPRH team on 9 Aug 2022
Kia Ora Eric, Thank you for your feedback. We look forward to seeing you back in Paihia. Regards, PPRH team

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Bed was very hard. Shower head was way too low. I'm 159cm, my husband 198cm. I had to duck. Room was very clean, bedding very fresh and clean.
Stayed 1 night in Jul 2022
Response from PPRH team on 23 Jul 2022
Kia Ora Andrew, Thank you for taking the time to leave this review. We appreciate the feedback about the low shower and the bed. We will discuss what we can do about them. We hope to welcome you back again in the future. Regards, PPRH team

10/10 Excellent

Di

Liked: Cleanliness, staff & service, room comfort
Stay here you won't regret it
Stay here you wont regret it :0) Large open rooms Close to the beach Close to pizza Close to Karaoke. But not too close to be annoying Great toiletries / Tea / Coffee freebies Free parking Lovely staff
Stayed 2 nights in Apr 2022
Response from PPRH team on 25 Jun 2022
Kia Ora Di, Thank you for taking the time to leave this review. We are glad to hear that you enjoyed your stay with us. Will make sure to pass that nice feedback to the rest of our team. We hope to see you again in Paihia. Regards, PPRH team