Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2015
Very helpful staff, relaxing stay and comfy rooms.
3 out of 5
by A verified traveller

Location Location Location

Posted 13-Jul-2015
The shuttle service to the tube had to be booked at least half an hour in advance and only at set times. Even then you were not gurenteed its arrival. So a taxi or bus was required to get to the tube!
2 out of 5
by A verified traveller from kettering

Lovely night until!

Posted 11-Jul-2015
Lovely night until breakfast. Chased for Coffee and after 3 attempts at trying to get water and 20min for somebody to take our order we finally went to get some fruit and juice to find everything gone. It was another 20min before the bar was re-stocked. None of the tables had or were being cleaned from the previous guests so we sat in clutter and mess for the entire time. we witnessed a customer ask for a knife and the waiter removed a knife from one of the dirty tables and give it to the customer. The customer had to clean the knife and was embarresed to complain as his english was poor. Service was awfull
2 out of 5
by A verified traveller from Dubai

Great rooms but poor customer service

Posted 23-Jun-2015
Pros: Great size of rooms Great views
Cons: Customer Service Cleaning
Location: on banks of the Thames close to battersea park. Buses to all central locations
Fantastic rooms with great space and fantastic views over the Thames. The hotel has such great potential but is lacking due to 1) Poor Customer service - everything was a hassle to do! 2) Poor cleaning - rooms not cleaned properly each day 3) Hassle if car parking - have to leave car and go to reception to get someone to open he car park despite paying 15 quid extra for the service 4) Hassle getting into the room each day - needed security to open the door to apartment flat - meant to be on duty guard 24 hours but every time I came to door in 5 days he was not there 5) lobby to apartment smelled of dog 6) music in restaurant was way too loud
3 out of 5
by A verified traveller from Kent

Posted 21-May-2015
Cons: Decor tired and a dark, cold feel as we went to and from our room. Staff need a little more training so more confident in their work.
Not our style of hotel. Rather odd decor and just a little tired at the edges. Dark corridors which were very cold and staff seemed a little unsure and out of their depth.
4 out of 5
Recommended
for Couples
by Janai from Croydon

Greatness

Posted 29-Apr-2015 on Hotels
i had a really excellent stay I didnt want to leave my boyfriend enjoyed his birthday massage and you will be seeing us soon
3 out of 5
Recommended
for Couples
by chris from Liverpool

Ok but not a five star hotel

Posted 27-Apr-2015 on Hotels
Stayed here and got a partial view of the Thames. To be honest was a bit disappointed as was first floor and not great with flats facing our main window. Was hoping for a better view higher up to be honest.
4 out of 5
Recommended
for Couples
by Simon from cambridgeshire

Not too bad

Posted 27-Apr-2015 on Hotels
Very good value for a 5* hotel however it needs to be as it is in an annoying location. I didn't sleep the 1st night due to a whirring noise coming from a vent in the room. I asked to swap rooms which they did quickly and nicely. Reception staff were ever so friendly. But the Spa area is in need of repair when I went the steam room and Jacuzzi were not working. Gym was ok apart from none of the TV screens on the equipment were set up.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing Accommodation!

Posted 20-Apr-2015
Spent one night in an amazing apartment, with awesome views! Would definitely visit again and will recommend to friends and family.
Comment from Hotel Management
26-Jul-2015 by Taqi, Hotel Management
Dear Sir, Thank you for leaving such a wonderful feedback about our Hotel.We really appreciate if you could leave the same feedback on tripadvisor. Kind regards, Management
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Pleasant stay

Posted 28-Mar-2015 on Hotels
Nice quiet quality hotel and the service was great. The staff is helpful and friendly. The rooms are nice and one can work out in the gym or run along the river. It's convenient to take the bus into the city. The restaurant is a bit pricy but there are several restaurants down the street in the square. I'll recommend it to friends.