Lobby sitting area

Reviews of Baton Rouge Inn & Suites LSU/Medical Corridor

3 out of 5
Baton Rouge Inn & Suites LSU/Medical Corridor
7959 Essen Park, Baton Rouge, LA

Reviews

6.6
Rating 10 - Excellent. 38 out of 145 reviews" "
Rating 8 - Good. 34 out of 145 reviews" "
Rating 6 - Okay. 20 out of 145 reviews" "
Rating 4 - Poor. 28 out of 145 reviews" "
Rating 2 - Terrible. 25 out of 145 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a cigarette smell, the sheets had stains. I was there for 6 days (was suppose to be 7 but couldn’t stay) they did our bed and brought us clean towels 1 time. I had to o ask for clean towels every time. The pool was so dirty my daughters didn’t want to swim in it. The Jacuzzi was boarded up so not in service. Elevator not in service. I have pictures of most of the place.
Stayed 7 nights in Mar 2024

6/10 Okay

Sharon

Travelled with group
Liked: Staff & service
The desk staff was extremely friendly and helpful. Housekeeping is very friendly. The carpet in our room was "crunchy". Unable to walk barefoot to the bathroom. The rooms could stand to be updated. Outlets by the bed were worn out and unable to charge our phones there. Really liked the blackout shades in the room. Breakfast COULD have been great. Constantly out of eggs and sausage. The coffee pot was empty often. Unable to find milk for cereal. I think the same person was cooking and stocking the bar, so it really wasn't her fault. You would think for the price it would be a bit nicer.
Stayed 1 night in Mar 2024

8/10 Good

Sarahlyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Travelled with partner
Disliked: Amenities
My expedia reservation could not be found at check in. Desk agent had to call his manager and have her find it. Took about 20 minutes to check in. Get to the room and there was no toilet paper. My husband had to go to the desk for some. Took a shower in the morning to find there where no bath towels, just hand towels and wash cloths. No hair dryer. Very unsatisfied. You expect the basic things at least when you are paying this amount of money to rest your head for the night.
Stayed 1 night in Feb 2024

10/10 Excellent

LI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Paying too much for a place to lay your head.
Rough! Lots of people just hanging out in the lobby - no tv just laying around and the place smelled like weed. Bathroom door didn’t shut. Coffee pot didn’t work. Coffee downstairs in the morning was out. Small roach in bathroom. You can tell they don’t care and this review will go no where because they will still get $ due to Lsu games. sad.
Stayed 2 nights in Nov 2023
Response from Bindiya on 13 Nov 2023
Dear VanessaThank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they provide valuable insights into areas where we can improve the guest experience.We want to assure you that we take your concerns seriously, and we apologize for any inconvenience you experienced during your stay. It's important to us that all our guests have a comfortable and enjoyable stay.Regarding the individuals in the lobby, we'd like to clarify that they were indeed guests staying at our property. While we strive to maintain a welcoming atmosphere, we also respect the rights of our guests to utilize common areas. However, we will certainly monitor the situation to ensure everyone adheres to our policies and guidelines.We are sorry to hear about the issues you encountered in your room, including the non-functional coffee pot, the door not shutting properly, and the cleanliness concerns. Rest assured, we have already informed our maintenance and housekeeping teams to address these issues promptly.Additionally, we are committed to investigating the matter regarding the unpleasant odor you mentioned and will take appropriate measures to address it.We understand the importance of a fully functional and clean room, and we regret that we fell short of your expectations in this regard. Your feedback will be instrumental in helping us make necessary improvements.We appreciate your understanding and patience. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, friendly and helpful. Breakfast was very filling and delicious.
Stayed 2 nights in Nov 2023
Response from Bindiya on 13 Nov 2023
Dear Eric Thank you so much for taking the time to leave us a fantastic 5/5 review! We are thrilled to hear that you had such a positive experience during your stay at our property.Our team takes great pride in providing professional, friendly, and helpful service to our guests. It's wonderful to know that you felt well taken care of by our staff. We'll be sure to pass along your compliments to the team.We're also delighted that you enjoyed our breakfast offerings. Providing a filling and delicious breakfast is a priority for us, and we're glad it contributed to your overall satisfaction.Your feedback means a lot to us, and we appreciate you choosing Best Western LSU/Medical Corridor Inn & Suites. If there's anything else you'd like to share or if you have any suggestions for improvement, please don't hesitate to reach out.We look forward to the pleasure of hosting you again in the future. Thank you once again for your positive review!

8/10 Good

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bindiya on 13 Nov 2023
Dear TheresaThank you for taking the time to share your feedback and for choosing Best Western LSU/Medical Corridor Inn & Suites for your stay. We appreciate your 8/10 rating and value your input.We're pleased to hear that your experience was generally positive. However, we also acknowledge that there might be areas where we can improve. Your insights are crucial to our ongoing efforts to enhance the guest experience.If you have any specific suggestions or concerns you'd like to share, please feel free to reach out to us. We are committed to addressing any issues and ensuring that your next stay, and that of future guests, exceeds expectations.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bindiya on 13 Nov 2023
Dear TroyThank you so much for taking the time to leave us a fantastic 10/10 review! We are delighted to hear that you had such a positive experience during your stay at Best Western LSU/Medical Corridor Inn & Suites.It's wonderful to know that you enjoyed your time with us, and we appreciate your kind words. Our team works hard to provide the best possible service, and it's incredibly rewarding to hear when our guests have had a great stay.If there is anything specific that stood out to you or any staff member who went above and beyond, we would love to hear more about it. Your feedback helps us recognize and celebrate the efforts of our team.We look forward to the pleasure of hosting you again in the future. If your travels bring you back to Baton Rouge, we would be honored to welcome you back to at our property.Thank you once again for choosing us, and we truly appreciate your positive review!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bindiya on 13 Nov 2023
Dear DebbieThank you so much for taking the time to leave us a fantastic 10/10 review! We are delighted to hear that you had such a positive experience during your stay at Best Western LSU/Medical Corridor Inn & Suites.It's wonderful to know that you enjoyed your time with us, and we appreciate your kind words. Our team works hard to provide the best possible service, and it's incredibly rewarding to hear when our guests have had a great stay.If there is anything specific that stood out to you or any staff member who went above and beyond, we would love to hear more about it. Your feedback helps us recognize and celebrate the efforts of our team.We look forward to the pleasure of hosting you again in the future. If your travels bring you back to Baton Rouge, we would be honored to welcome you back to at our property.Thank you once again for choosing us, and we truly appreciate your positive review!

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs renovations, especially the elevator, fitness center, and room bathrooms. Bed linens were stained!
Stayed 4 nights in Oct 2023
Response from Bindiya on 25 Oct 2023
Thank you for your feedback regarding your recent stay at our property. We are so sorry that you did not enjoy your stay with us. Guest satisfaction is our top priority and we will be working towards improving the condition of our property. Again I would like to apologize for not exceeding the expectations for your stay.

6/10 Okay

Heather

Travelled with partner
This property was just very average for me. The room had a odor when we arrived and they put us in a handicap room and we were unable to switch due to availability. Since the shower was handicap when you showered the water got all over the floor, I just feel like it made a huge mess and was a hassle to clean up afterwards.
Stayed 2 nights in Oct 2023
Response from Bindiya on 24 Oct 2023
Thank you for your feedback for your recent stay at our property. We are so sorry to hear that you did not enjoy your stay. Looking into the reservation, we found that the reservation was for an ADA room and hence we could only provide you with that room. Guest satisfaction is our top priority and we will be working towards improving the stay for our future guests.

6/10 Okay

Rosemary

Travelled with partner
Liked: Staff & service
The toilet was dirty; ring around the bowl. Obviously it’s never clean
Stayed 2 nights in Oct 2023
Response from Bindiya on 24 Oct 2023
Thank you for your feedback regarding your recent stay at our property. We are so sorry to hear that you were not satisfied with your stay. We will be bringing up the issue with our housekeeping team and make sure it is addressed in appropriate manner. We plan towards working in improvement of our property so that we can have better guest satisfaction.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right off the interstate, very accessible. It is clean and very nice! No complaints.
Stayed 2 nights in Oct 2023
Response from Bindiya on 24 Oct 2023
Thank you for your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed your stay. Guest satisfaction is our most important priority. We hope to see you again in the future.

2/10 Terrible

Mike

Stayed 1 night in Oct 2023
Response from Bindiya on 24 Oct 2023
Thank you for the feedback for your recent stay at our property. We are so sorry that you did not have a good experience with us. We will be working towards improving the condition of our property and improving guest satisfaction. We hope to see you again in the future.

10/10 Excellent

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
FRIENDLY STAFF
Stayed 1 night in Oct 2023
Response from Bindiya on 19 Oct 2023
Thank you for your feedback on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Autumn

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Bindiya on 16 Oct 2023
We are so sorry that you were not satisfied with your stay. Our team is constantly working to make the stay for each and every guest more memorable. Let us know if we can do something to improve our property. We hope to serve you better during your future stays at our property.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Solid with just a few rough items around the edges
The hotel staff couldn't have been nicer. Everyone was very friendly. The room wasn't bad. There was one outlet plate missing but otherwise it was in decent shape. The elevator sounded rough going up but was normal sounding going down. The exercise room wasn't available but that was clearly stated in the listing. So, no real surprise but I was hoping it was available to use regardless. Convenient to the interstate.
Stayed 3 nights in Oct 2023
Response from Bindiya on 16 Oct 2023
Thank you for your feedback regarding your recent stay at our property. We are so happy that you liked your stay and our staff was friendly. Our gym was out for the week due to an unexpected maintenance issue, however it was been fixed and we are open now. We hope to see you again in the future and serve you better during your stay. Thank you again for the positive feedback.

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Oct 2023
Response from Bindiya on 6 Oct 2023
Thank you for your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t come back
Keys didn’t work, AC was off upon arrival room was hot and musty/stunk. Sofa sleeper mattress was disgusting and stained, a/c was very loud should be serviced, bathroom vent was very loud, bed was uncomfortable and pillows were too big/ high
Stayed 1 night in Sep 2023
Response from Bindiya on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Tracy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bindiya on 23 Sept 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

CHRIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Close to the interstate but quiet. Good free breakfast.
Stayed 1 night in Sep 2023
Response from Bindiya on 23 Sept 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Suellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bindiya on 23 Sept 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Lesley, Marrero

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I walked in to my room and turned a light on, roaches ran, bath tub was nasty and unclean. Went to front desk immediately, cancelled everything and left.
Stayed 1 night in Sep 2023
Response from Bindiya on 23 Sept 2023
Thank you for your feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Ellis

Travelled with family
There were no vending machines, and the drinks they had behind the desk were hot. Only cash wasn't able to use credit/ debit card. Phone not working in room to call front desk.
Stayed 1 night in Sep 2023
Response from Bindiya on 23 Sept 2023
Thank you for your feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for the night. Nice area and real quiet. Great staff also.
Stayed 1 night in Aug 2023
Response from Bindiya on 31 Aug 2023
Thank you for the feedback survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nathan

Stayed 1 night in Aug 2023
Response from Bindiya on 29 Aug 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bindiya on 29 Aug 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Erron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bindiya on 29 Aug 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and Hotel
Rooms are spacious, clean and very comfortable. Front Desk clerks were very nice and friendly
Stayed 1 night in Aug 2023
Response from Bindiya on 29 Aug 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Glen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was good. Pool looked dirty but probably was just old. No outdoor pool.
Stayed 6 nights in Aug 2023
Response from Bindiya on 23 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Demetria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We only need a room for one night. The first room we were in have live roaches. We asked to be moved. Second room we were in had baby roaches crawling on the desk. The third and final room I just needed to rest my eyes to leave early the next morning. I do not recommend this property. It is not well kept. The rooms were not properly cleaned. It appears as if they do not get much business, and therefore do not clean the rooms daily.
Stayed 1 night in Aug 2023
Response from Bindiya on 23 Aug 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have a pest control service that inspects the property twice a month. We will be bringing up your concerns in their next visit.

2/10 Terrible

AKIKO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising
We didn't stay due to fact Indoor Pool unavailable for usage which was reason for choosing this property for our family of 11 stay cation!! Also suites were not 2 separate rooms as Advertised!! Beds and sofa bed all along a wall in same room!! Only Best Westerns website stated pool closed, NOT ANY Other Booking Sites showed Pool closed Due to Renovations!! We Didnt Stay in either Room!! Was charged $325 Cash for 1st room!! My Sister didn't get room 2nd room due to Pool Closed!! They've Billed my Credit Card $155 .00!! At first it was $284.95 they attempted to charge for 2nd room!! We went instead to another Hotel!!
Stayed 2 nights in Jul 2023
Response from Bindiya on 4 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The mention of pool being closed has been on all our major booking platforms and we suggest you to contact Expedia directly if otherwise.

4/10 Poor

carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good hotel to stay at
Was not pleased with the hotel at all. When we got to the hotel, it was poorly kept outside. When we went into the lobby to check in, it was in poor condition and looked as though the hotel was under construction. The elevators were out of order. Had to carry our bags up the stairs, when we got to our floor, there were a lot of noisy people, hollering, and yelling at each other. All the hallways smelled of weed! When we finally got to our room and open the door, it did not smell clean. The bed was uncomfortable to sleep in. And there were tree limbs on the windows that scratched and squeaked all night long. The light in the bathroom did not work, so it was dark. I will not be staying at this hotel ever again, it was a bad experience. I only wish I took pictures of everything that was wrong with this hotel.
Stayed 1 night in Jul 2023
Response from Bindiya on 4 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Pamela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own Risk
The hotel for the price was not up to standards. Arrived and the elevator was not working. Fortunately, I'm disabled so they gave me a room on the 1st floor. For the cost of the rooms, the conditions are not acceptable.
Stayed 1 night in Jul 2023
Response from Bindiya on 1 Aug 2023
Thank you for your feedback regarding your recent stay at our property. I would like to apologize on behalf of my entire staff for not exceeding your expectations. We will be working towards improving the condition of the property and making the stay for each of our guests more memorable. We hope to see you again in the future.

2/10 Terrible

Donaciano

Stayed 1 night in Jul 2023
Response from Bindiya on 4 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Timothy, Fishers

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When we checked in, we found out that the elevator was not working and our room was on the third floor. In addition, the pool was closed when the temperature was around 100 degrees. The door to my room would not latch unless the door handle was lifted up slightly so that the latch and deadbolt would engage. To unlock my room, I had to turn the handle upward not downward, which is typical, to make the door unlock. The place was not in good condition.
Stayed 2 nights in Jul 2023
Response from Bindiya on 1 Aug 2023
I would like to apologize on behalf of my entire staff for not being able to exceed your expectations for the stay. We have been working with our elevator service company to get it fixed as soon as we can. Our maintenance team will look into the door of the room you stayed in to fix the problems. We hope to provide superior service to all our guests and we are sorry again to not be able to do that for you. We hope to see you again in the future and offer you with better service.

8/10 Good

Leonel

Stayed 1 night in Jul 2023
Response from Bindiya on 29 Aug 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin

Business traveller, Travelled with partner
Liked: Amenities
The staff was exceptionally friendly and enlightening during our visit.
Stayed 1 night in Jul 2023
Response from Bindiya on 29 Jul 2023
We are delighted to hear that you had a positive and enjoyable experience during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are thrilled that we could meet your expectations.Your kind words and feedback are greatly appreciated. If you have any further comments or suggestions to help us improve even further, please feel free to share them with us.We hope to have the pleasure of welcoming you back as our guest in the future. Should you need any assistance with future bookings or have any questions, don't hesitate to reach out to us.Once again, thank you for choosing our hotel.

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay here. Not a safe area. Bed was very uncomfortable, bathtub was dirty. You can hear everything thru the ceiling and walls.
Stayed 1 night in Jul 2023
Response from Bindiya on 27 Jul 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

bindhu, missouri city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stay away from this hotel! We found bedbugs , the room was not clean, sheets were torn, dirty stained and the room had a bad smell.Floor was not clean. AC was covered with dust. We kept our food container in the refrigerator provided in the hotel room and found a bug on top of the food container while taking out.We had zero sleep and felt very unsafe to stay!! Overall the stay at this hotel Best Western was so terrible and do not recommend!!!
Stayed 1 night in Jul 2023
Response from Bindiya on 27 Jul 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

George

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The elevator did not work.
Stayed 2 nights in Jul 2023
Response from Bindiya on 27 Jul 2023
Thank you for the feedback regarding your recent stay at our property. I would like to apologize on behalf of my entire staff that we were unable to meet up to your expectations. Due to unforeseen circumstances our elevator is taking a bit longer to be repaired but our management team is working on getting it fixed as soon as possible. We hope you will give us a chance to serve you better in the future.

4/10 Poor

CRAIG, Humble

Business traveller
Disliked: Property conditions & facilities
For the 2nd time in a month the elevator wasn't working and i was issued a room on the 2nd floor. That's ok for some , but i have had 4 previous knee surgeries which makes it very inconvenient. There was no remote control in my room to operate the tv. It took 4 hours to finally get a broken one that partially worked. This was my last visit to this property.
Stayed 1 night in Jul 2023
Response from Bindiya on 24 Jul 2023
Thank you for your feedback regarding your recent stay at our property. I would like to apologize on behalf of my entire staff that the stay was not up to your expectations. We have been working on getting the elevator fixed as soon as we can. We have also tried to accommodate as many guests as we can on the first floor. We are sorry that we were unable to get it for you. We will be working on getting the elevator fixed as soon as we can and we hope to see you again in the future with a superior service on our end.

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jul 2023
Response from Bindiya on 14 Jul 2023
Thank you for your feedback regarding your recent stay at our property. We are glad that you enjoyed your stay and hope to see you again in the future.

8/10 Good

Angela

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
They were doing construction and pool was drained and work zone. Decently clean room, but floor in bath had dozens of water spots making me think they hadn’t mopped between guests. Hallway carpet was pretty worn.
Stayed 1 night in Jul 2023
Response from Bindiya on 14 Jul 2023
Thank you for your feedback regarding your recent stay at our property. We would like to apologize if the renovation caused any hindrance to your stay. We are working to get it completed as soon as possible. We would like to thank you for your business and will love to provide you with a superior service when you visit us again in the future.

10/10 Excellent

Alexus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bindiya on 11 Jul 2023
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Gerson

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ve requested a refund due no knowledge elevators were down before booking, urine smell in room, damp covers/sheets. Was given Fabreeze for the smell.
Stayed 1 night in Jul 2023
Response from Bindiya on 10 Jul 2023
Thank you for your feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Suzon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the money I paid for less than 12 hours I was HIGHLY disappointed with the condition of the room. Musty, dirty, old, outdated
Stayed 1 night in Jun 2023
Response from Bindiya on 30 Jun 2023
Thank you for the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Elevator was not working and pool was under renovation. Service was ok. Good breakfast. Overall it was a good stay.
Stayed 2 nights in Jun 2023
Response from Bindiya on 30 Jun 2023
Thank you for the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.