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Reviews of Best Western La Grange Inn & Suites

2.5 out of 5
Best Western La Grange Inn & Suites
600 E State Highway 71 Bypass, La Grange, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 256 out of 510 reviews" "
Rating 8 - Good. 153 out of 510 reviews" "
Rating 6 - Okay. 59 out of 510 reviews" "
Rating 4 - Poor. 24 out of 510 reviews" "
Rating 2 - Terrible. 18 out of 510 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Thank you for your stay, your feedback is important to us!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly and easy access.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Thank you for your stay, your feedback is important to us!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean room & pleasant staff.
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Thank you for staying with us, your feedback is important to us!

8/10 Good

Jana Powell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was next to the elevator and we did not hear anything. Excellent insulation.
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Thank you for your stay, your feedback is important to us!

10/10 Excellent

Mohammadreza

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Ariana, Friendswood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Manager on 19 Apr 2024
Your feedback is important to us, thank you for your stay!

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water! Besides there being NO hot water ( entire hotel not just our room) the staff was aware and did not tell us. The shower only directed half the water to the shower and the rest out of the water spicket again the staff was aware but did nothing to fix prior to our reservation.
Stayed 1 night in Mar 2024
Response from Lisa A (GM) on 29 Mar 2024
On behalf of our entire team we apologize for any inconvenience. Your feedback is important to us.

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Thank you for your stay, your feedback is important to us!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Left at 8pm because a roach fell on the bed. Then noticed the roach guts on the ceiling.
Response from Manager on 25 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements.

4/10 Poor

Lacie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Very few towels in the room, small trashcans, and it was old and outdated. The water from the shower and sinks smelled
Stayed 2 nights in Feb 2024
Response from Lisa A (GM) on 12 Feb 2024
Thank you for staying with us. On behalf of our entire team we apologize for not meeting your expectations.

8/10 Good

Lydia

Stayed 1 night in Feb 2024
Response from Manager on 20 Mar 2024
Your feedback is important to us, thank you for your stay!

2/10 Terrible

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Asst. Manager on 31 Jan 2024
Thank you for completing our survey, your feedback is important to us. On behalf of our team we would like to apologize for not exceeding your exceptions

8/10 Good

Ginette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Asst. Manager on 31 Jan 2024
Your feedback is important to us, thank you for your stay.

8/10 Good

Sue

Liked: Cleanliness, room comfort
Tub faucet needs repair
Stayed 1 night in Dec 2023
Response from Asst. Manager on 31 Jan 2024
Your feedback is important to us, thank you for your stay.

8/10 Good

Colt

Stayed 1 night in Dec 2023
Response from Lisa A (GM) on 13 Dec 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

NORA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was so friendly. Dining area employee also very friendly.
Stayed 1 night in Dec 2023
Response from Assistant Manager on 5 Dec 2023
Your feedback is important to us! Thank you for your stay :)

8/10 Good

Penny S

Liked: Cleanliness, amenities, property conditions & facilities
Convenience and price.
Stayed 1 night in Nov 2023
Response from Assistant Manager on 30 Nov 2023
Thank you for your feedback it is important to us!

2/10 Terrible

Ricky

Stayed 1 night in Nov 2023
Response from Assistant Manager on 30 Nov 2023
Thank you for your feedback, it is important to us!On behalf of our entire team we apologize for not meeting your expectations.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great facility & have stayed numerous times both business & pleasure.
Stayed 1 night in Nov 2023
Response from Asst. Manager on 5 Nov 2023
Thank you! Your feedback is important to us!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Thank you, Your feedback is important to us!

10/10 Excellent

Jose G

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy the stay. Friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Thank you! Your feedback is important to us!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Thank you, your feedback is important to us!

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Look someplace else
Where to start…when we checked in our room was on the ground floor, seemed unusual but Ok. When we got into our room it was an ADA compliant room which we did not request. The bathroom was again ADA compliant and basically a wet room. We decided this was not going to work for us, returning to the desk and asked for a room change. The person working the desk said there were no other rooms available and we would need to make do. When we requested to speak to someone, a supervisor she was magically was able to find another room. So with this corrected we went to the newly assigned room. Seemed Ok though you could hear people talking in other rooms. A one night stay at this place was enough… beds were extremely uncomfortable, miserable night trying to rest. I cannot recommend this place.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Thank you, your feedback is important to us!

10/10 Excellent

Nicholas

Stayed 2 nights in Oct 2023
Response from Lisa A (GM) on 23 Oct 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Noah

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well cared for. I was particulalry impressed with the quality of their breakfast and how well taken care of that area is. The staff is extremely friendly and helpful.
Stayed 5 nights in Oct 2023
Response from Lisa A (GM) on 23 Oct 2023
Thank you for staying with us. Your feedback is important.

8/10 Good

carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for one night stay.
Stayed 1 night in Oct 2023
Response from Lisa A (GM) on 23 Oct 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Manager on 12 Oct 2023
Your feedback is important to us!Thank you!

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa A (GM) on 9 Oct 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in Oct 2023
Response from S on 8 Oct 2023
Thank you, your feedback is important to us!

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, free wifi, clean pool, good free breakfast.
Stayed 2 nights in Sep 2023
Response from Asst. Manager on 3 Oct 2023
Your feedback is important to us, thank you!

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 28 Sept 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 28 Sept 2023
Thank you for staying with us. Your feedback is important.

8/10 Good

randall

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were warm and welcoming.
Stayed 1 night in Sep 2023
Response from Asst. Manager on 27 Sept 2023
Your feedback is important to us, thank you for choosing Best Western!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Asst. Manager on 27 Sept 2023
Thank you for staying with us your feedback is very important!

2/10 Terrible

Tosha

Stayed 1 night in Sep 2023
Response from Asst. Manager on 12 Oct 2023
On behalf of our entire team we apologize for not meeting your expectation, your feedback is important to us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Very nice stay. And really enjoyed my morning meal. Had lots of help. Thankyou, David
Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 18 Sept 2023
Thank you for staying with us... Your feedback is important.

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 18 Sept 2023
Thank you for staying with us...Your feedback is important.

10/10 Excellent

Barbsra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are enjoying our stay
Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 13 Sept 2023
Thank you for your stay! Your feedback is important to us.

10/10 Excellent

Heather, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was very nice and accommodating. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Lisa A (GM) on 13 Sept 2023
Thank you for your stay! Your feedback is important to us.

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 13 Sept 2023
Thank you for your stay! Your feedback is important to us.

10/10 Excellent

George

Liked: Amenities
Fast, efficient and cost effective
Stayed 2 nights in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest and freshest Best Western we have ever stayed at. Great job!
Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleased with my stay at Best Western in La Grange. Great staff and cleanliness of the rooms has been great too.
Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 17 Aug 2023
Thank you for staying with us. We are always pleased to see our repeating guest. Your feedback is important!

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd floor is kinda noisy with the balcony overlooking the lobby
Stayed 3 nights in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We really, really enjoyed this hotel. Great room and great service. And a great breakfast!
Stayed 1 night in Aug 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Lagrange for a funeral. Last year we stayed at the same hotel, unfortunately for family funeral. We were tired and it was great to stay in a comfortable and quiet room. The woman at the front desk was VERY friendly, pleasant, and understanding. She helped with directions to the funeral home. Thank you!
Stayed 1 night in Jul 2023
Response from Lisa A (GM) on 14 Aug 2023
Thank you for staying with us. Your feedback is important.