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Reviews of Horseshoe Resort

3.5 out of 5
Horseshoe Resort
1101 Horseshoe Valley Road, Oro-Medonte, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 185 out of 518 reviews" "
Rating 8 - Good. 198 out of 518 reviews" "
Rating 6 - Okay. 84 out of 518 reviews" "
Rating 4 - Poor. 35 out of 518 reviews" "
Rating 2 - Terrible. 16 out of 518 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Laurentiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort for ski.
Stayed 3 nights in Dec 2021

10/10 Excellent

Bahareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - very friendly and the breakfast buffet was amazing.
Stayed 2 nights in Dec 2021
Response from Briony Johnson on 19 Dec 2021
Thank you for your review. We look forward to seeing you in the future.

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness
I found the toilet unusually low and not at all suitable for seniors
Stayed 2 nights in Dec 2021
Response from Briony Johnson on 19 Dec 2021
Thank your for your review. We will forward your concerns onto the appropriate department

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where very nice. The hall rugs need to be replaced . The room was very clean, but very plain and a bit outdated. Not enough towels, pen, paper The pullout couch Needs to be replaced very uncomfortable.
Stayed 1 night in Nov 2021
Response from Briony Johnson on 13 Nov 2021
Thank you for your review. We will forward your review onto the appropriate department in regards to décor. We look forward to seeing you in the future at Horseshoe Resort.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Briony Johnson on 8 Nov 2021
Thank you for your review. We look forward to seeing you again at Horseshoe Resort in the future

6/10 Okay

Li

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2021
Response from Briony Johnson on 27 Oct 2021
Thank you for your rating.

8/10 Good

Heather

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was comfortable and well supplied. My only complaint was the pool which had a brown scum around the edges. Yuch
Stayed 2 nights in Oct 2021
Response from Briony Johnson on 27 Oct 2021
Thank you for your review. We will forward the pool issue onto the appropriate department.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and relaxing with separate area to sit by the fire. Was disappointed in the available restaurant for dinner but enjoyed breakfast at the restaurant in the resort.
Stayed 2 nights in Oct 2021
Response from Briony Johnson on 27 Oct 2021
Thank you for your review

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Diane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated that the main building was pet friendly. The food at both restaurants was poor quality, particularly for the price.
Stayed 1 night in Oct 2021
Response from Briony Johnson on 12 Oct 2021
Thank you for your review. I will forward your concerns in regards to Food and Beverage to the appropriate individual..

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy, effortless stay
Stayed 1 night in Oct 2021
Response from Briony Johnson on 8 Oct 2021
Thank you for your review. We look forward to seeing you in the future

10/10 Excellent

Katarzyna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The quality of the cleaning could be improved.
Stayed 1 night in Sep 2021
Response from Briony on 29 Sept 2021
Thank you for your review. I will forward your concerns onto the appropriate department

6/10 Okay

Heather

Liked: Staff & service
Stayed 2 nights in Sep 2021
Response from Briony on 26 Sept 2021
Thank you for your review

10/10 Excellent

Scott

Stayed 1 night in Sep 2021
Response from Briony Johnson on 24 Sept 2021
Thank you for your review. We look forward to seeing you in the future at Horseshoe Resort

8/10 Good

Murray

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Miro

Stayed 2 nights in Sep 2021
Response from Briony on 19 Sept 2021
Thank you for your review

10/10 Excellent

Nisarg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing Stay - Highly Recommend it
This was a good stay. I had a request to be able to do my work, and the staff was so helpful they arranged a business room, internet and relevant facilities for me. The room was comfortable, view was ecstatic and loved the activities. I wish gandola was working not just for bike but for viewing too, but understand the covid restrictions so may be next year ! Would definitely recommend this place for family, couples or friends for leisure as well as activites.
Stayed 2 nights in Sep 2021
Response from Briony on 13 Sept 2021
Thank you for your review. We are please you enjoyed your stay at Horseshoe Resort and look forward to seeing you again in the future.

10/10 Excellent

Jason

Stayed 1 night in Sep 2021
Response from Briony on 19 Sept 2021
Thank you for your review

8/10 Good

Carly

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Briony on 19 Sept 2021
Thank you for your review

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
Love the resort, has everything, will be back for sure :)
Stayed 1 night in Aug 2021
Response from Briony on 2 Sept 2021
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do.
Stayed 3 nights in Aug 2021
Response from Briony on 27 Aug 2021
Thank you for your review

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Briony on 19 Sept 2021
Thank you for your review

8/10 Good

Sanaz

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Briony on 26 Aug 2021
Thank you for your review

10/10 Excellent

MICHAEL

Stayed 1 night in Aug 2021

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Briony on 25 Aug 2021
Thank you for your review

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Leach infested Pond
Mostly our stay was great until I got bit by a leach in the pond and found alone of them swimming freely. This should be taken care of as their are a lot of children swimming there as well. This is not safe at all and signs should be posted
Stayed 3 nights in Aug 2021
Response from Briony on 20 Aug 2021
Thank you for your review. I have forward your concerns onto the appropriate department.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location, friendly and clean
Stayed 1 night in Aug 2021
Response from Briony on 19 Aug 2021
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding adventures!!
Exceeded expectations I was just looking for a overnight to enjoy amenities in the area and I loved my stay at Horseshoe!!!
Stayed 1 night in Aug 2021
Response from Briony on 19 Aug 2021
Thank you for your review. We hope to see your again in the future

6/10 Okay

Karen

Travelled with family
Disliked: Property conditions & facilities, room comfort
It was ok
Hotel was dated. Rooms needed a refresh. Furniture was old and worn. The resort was nice. Lake, pool and activities were great for families. Lots to do. A bit pricy but expected.
Stayed 2 nights in Aug 2021
Response from Briony on 19 Aug 2021
Thank you for your review. We will forward your suggestions onto the appropriates departments.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family getaway
Nice for a family trip with young kids. The staffs are very helpful and friendly to help us to look for activities and purchasing tickets. Kudos to the restaurant staffs. Super friendly and cheerful despite there are so many customers came at the same time.
Stayed 2 nights in Aug 2021
Response from Briony on 16 Aug 2021
Thank you for your review. We will forward the review to the appropriate departments

10/10 Excellent

Anuradha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant options
Stayed 1 night in Aug 2021
Response from Briony Johnson on 12 Aug 2021
Thank you for your review.

4/10 Poor

Lois

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Beech canoeing and paddle boarding was fun!
Stayed 1 night in Aug 2021
Response from Briony on 10 Aug 2021
thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Aug 2021
Response from Briony on 10 Aug 2021
thank you for your review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the variety of things to do on property. The internet sucked.
Stayed 2 nights in Aug 2021
Response from Briony on 13 Sept 2021
Thank you for your review. We have forward the internet issues onto the appropriate department.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2021
Response from Briony on 5 Aug 2021
Thank you for your review.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
The young staff at resort are wonderful / front desk desk great !! My complaints lie above them …. Management , decision makers … no reasonably priced place to eat for a family … and it’s all families !! Charging for after when we order a Meal is just so wrong …. Profit gouging at its best !!!
Stayed 1 night in Aug 2021
Response from Briony Johnson on 5 Aug 2021
thank you for your review. I will pass on this review to the appropriate departments and they will access your concerns and the positives.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location for vacation with kids
Stayed 1 night in Aug 2021
Response from Briony Johnson on 5 Aug 2021
thank you for your review

4/10 Poor

Sheron

Travelled with family
Stayed 2 nights in Jul 2021
Response from Briony on 19 Aug 2021
Thank you for your review

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
There is lots to do, all easily accessible which was great for our family with small kids.
Stayed 1 night in Jul 2021
Response from Briony on 2 Aug 2021
Thank you for your review. We look forward to seeing at Horseshoe in the future.

8/10 Good

Paula

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Xiuzhen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Briony on 29 Jul 2021
Thank you for your review. We look forward to seeing you in the future at Horseshoe Resort

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Could have been cleaner
Stayed 2 nights in Jul 2021
Response from Briony Johnson on 26 Jul 2021
Thank you for your review. We fill forward your review onto the appropriate department.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Beds were very comfortable, pool was beautiful, spa was awesome. We will return!!
Stayed 2 nights in Jul 2021
Response from Briony on 25 Jul 2021
Thank you for the wonderful review.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Needs an update
Stayed 1 night in Jul 2021
Response from Briony on 25 Jul 2021
Thank you for your review

8/10 Good

Maggie

Travelled with family
Stayed 4 nights in Jul 2021
Response from Briony on 24 Jul 2021
Thank you for your review. We hope to see you again at Horseshoe Resort.

10/10 Excellent

Janice

Stayed 1 night in Jul 2021
Response from Briony Johnson on 12 Jul 2021
Thank you for your review. We hope to see you back at Horseshoe Resort.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time. Well worth the time and money!
Stayed 2 nights in Jul 2021
Response from Briony on 4 Jul 2021
Thank you for your review. we look forward to see you again in the future.