Spa

Reviews of Kenton Palace Bariloche

4 out of 5
Kenton Palace Bariloche
Morales 338, San Carlos de Bariloche, Rio Negro

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 99 reviews" "
Rating 8 - Good. 39 out of 99 reviews" "
Rating 6 - Okay. 15 out of 99 reviews" "
Rating 4 - Poor. 14 out of 99 reviews" "
Rating 2 - Terrible. 10 out of 99 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANTONIO EDUARDO RIBAS

Stayed 1 night in Dec 2023
Response from Kenton Palace Buenos Aires on 13 Dec 2023
Muchas gracias por la excelente puntuacion!

10/10 Excellent

Julieta

Stayed 1 night in Oct 2023
Response from Kenton Palace Buenos Aires on 1 Nov 2023
Muchas gracias por la excelente puntuacion!!!!!!

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good place to stay, good breakfast, but the internet doesn’t work, not slow, just didn’t work at all.
Stayed 3 nights in Mar 2023

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023

4/10 Poor

Scott

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly everything was excellent: welcoming staff, clean and comfortable room, superb breakfast. The only thing that was not up to par — and is the reason I give the property only an overall rating of 4 — was the strength of the wifi signal. In my room I had to go to the bathroom to read email: from the bed or desk I couldn’t connect.
Stayed 5 nights in Jul 2019
Response from Kenton Palace Bariloche on 31 Jul 2019
Good morning, many thanks for your comments. Unfortunately we are having some inconvenience with wi-fi service providers throughout Bariloche

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception was well informed, polite and extremely helpful. Excellent breafkast
Stayed 1 night in Mar 2019
Response from Kenton Palace Bariloche on 3 Apr 2019
Good morning, many thanks for your comments.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good breakfast, good location- one street from the Main Street.
Stayed 2 nights in Dec 2018
Response from Kenton Palace Bariloche on 27 Dec 2018
Good afternoon, many thanks for your comments.

8/10 Good

I, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good quality hotel, well located for central Bariloche. No frills but well priced and functional.
Stayed 1 night in Nov 2018
Response from Kenton Palace Bariloche on 20 Nov 2018
Good afternoon, many thanks for your comments.

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2018
Response from Kenton Palace Bariloche on 3 Aug 2018
Muchas gracias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice breakfast, nice hotel and very good location

4/10 Poor

Guillermo

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommendable
The hotel it is far to be a 4 stars, the rooms does not have air conditioning, so you must to suffer the central heating system, you must extra pay if you want to use the spa facilities (information that is not part of the advertising), and the hotel's area is really noiser. Maybe if you are looking for bohemia, it is the right place, but I'm think that there are better options in Bariloche for that price.

8/10 Good

Joseph w, Montrose, Colorado. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first night in bariloche
Comfortable and friendly staff; our room was @ the end of the hall and WiFi signal was fair to weak only. They knocked on our door evening prior to remind us check out was 10:30 am. They then knocked again @ 10 am to insure we knew to leave... In fairness to this comment, it was high season and they needed to prepare for next guest.

8/10 Good

Georgina, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice , room was small; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; breakfast was nice

6/10 Okay

simha, sydney

Liked: Staff & service
Great place in Bariloche
An oldish hotel but the location is great Staff speak good English and are very friendly Breakfast is good too with excellent unlimited serve of hot chocolate

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Small Room, Maintenance Issues
Double room rather small. Bathroom light stopped working with a smell of overheated wiring. Central location, breakfast OK

10/10 Excellent

B., Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Remarkable; Cleanliness: Immaculate; Strategically located. Smack in the middle where you can walk all over bariloche.

8/10 Good

Ayesha and Farouk

Liked: Cleanliness, staff & service, room comfort
Great for tourists
Enjoyed the stay - very helpful staff who assisted us in every way to get ourselves organised for tours during our short stay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Kenton palace bariloche, central but noisy
Hotel was fine, handy for shops, restaurants and bus departure for Chaltein, the only problem was there was no air conditioning, therefore we had to leave a window open which meant we didn't sleep due to noise as its on a steep hill and on the route home for drunk hostel stayers! Very helpful staff! Wifi costs extra!

8/10 Good

Nick, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, very convenient location...
My wife and I stayed here in December 2011 for five nights, whilst we were touring Argentina. We had a pleasent stay at the hotel, which boasts to be a four star hotel, although if you think good quality three star (by European & American standards), then your expectations will be about right. Prior to staying here, I read a number of negative reviews on Trip Advisor and found them to be unreliable. This hotel is clean, then beds are comfortable and the facilities are as advertised. The rooms are a little on the small side and were very much in need of air-conditioning, -particularly since there were also signs on the windows, requesting that windows were not left open, due to the winds. I was also disapointed that the hotel makes an additional surcharge for the Spa facilities.

8/10 Good

IC the traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel and nice location
The hotel was very comfortable; nice attentive personnel, I liked the location too, away from the noise of the main street. I would recommend this hotel any time.

8/10 Good

Udo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmerfenster könnten besser gedämmt werden
Stayed 3 nights in Dec 2023
Response from Kenton Palace Buenos Aires on 5 Jan 2024
Thank you for the score and the comment

8/10 Good

Eugenio

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kenton Palace Buenos Aires on 27 Dec 2023
Muchas gracias por la excelente puntuacion!

10/10 Excellent

ANTONIO EDUARDO RIBAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
tao boa que aumentei mais uma diária
Stayed 3 nights in Dec 2023
Response from Kenton Palace Buenos Aires on 13 Dec 2023
Muito obrigado pelo comentario e a puntuacao!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
El hotel es antiguo pero bien ubicado, muy cerca del centro cívico. Lo malo es el personal del lobby, desinteresado y no intentan resolver ningún problema. Poco atentos y si uno llamaba por telefono lo único que querían era cortar. El Spa está bien el jacuzzi pero no asean entre pasajeros y no dejan toallas para secarse. El desayuno adecuado pero el personal amable al igual que las mucamas.
Stayed 4 nights in Sep 2023
Response from Kenton Palace Buenos Aires on 25 Sept 2023
Muchas gracias por la buena puntuacion y los comentarios! Revisaremos en detalle cada uno de ellos para mejorar los precedimientos que sean necesarios.Saludos,

2/10 Terrible

schtephanie

Disliked: Property conditions & facilities
Las Camas duras, me dolió la espalda y cuando me fui me cobraron 6000 pesos argentinos por estacionamiento de dos noches que nunca me dijeron que cobrarían, simplemente me las cobraron y sin dar pie a reclamo
Stayed 2 nights in Jan 2023

2/10 Terrible

Miguel

Stayed 1 night in Sep 2022

6/10 Okay

Hebert

Stayed 8 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo quejas sobre Kenton Palace
Es el peor hotel que he contratado por hoteles.com. Desde la atencion de la gente de recepcion, hasta la comodidad de las habitaciones es todo pésimo. No tiene absolutamente nada de lo que deberia tener un Hotel 4 estrellas. Las fotos de la pagina no tienen nada que ver con ls condiciones actuales del hotel, la cama king son dos camas individuales unidas, la habitación es pequeñisima, todo el mobiliario es viejo. Gimnasio y jacuzzi tienen un costo extra. Al llegar al hotel tubimos que esperar mas de 1 hora y media en la recepcion para poder entrar a la habitación porque no la tenian lista y se nos pidio que realizáramos la cancelacion de la estadia en el hotel, argumentando que el pago realizado en hoteles.com era solo una seña y no iba a ser cobrado, lo hicimos y luego se realizaron ambos cobros por lo que pagamos en duplicado la estadía y el hotel no nos dio solución para el reembolso. No Tienen ningun servicio ni atencion a la altura de un hotel 4 estrellas.
Stayed 2 nights in Jan 2022

10/10 Excellent

Thais

Stayed 4 nights in Jun 2021

10/10 Excellent

Yuliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería
Muy bien el hotel en general destacando la ubicación en el mismo centro cívico. Lo recomiendo ya sea en familia o sólo.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2020

6/10 Okay

oscar alberto

Stayed 6 nights in Mar 2020
Response from Kenton Palace Bariloche on 19 Mar 2020
Muchas gracias.

4/10 Poor

dario

Travelled with family
Disliked: Cleanliness, staff & service
demasiados problemas para definirse 4 estrellas
llame antes de reservar para chequear todos los aspectos. Estacionamiento spa wifi desayuno camas precios en pesos o dolares... finalmente todo lo que me dijeron fue al reves y lo unico que pretendieron fue intentar justificarse en lugar de resolverlo
Stayed 1 night in Feb 2020
Response from Kenton Palace Bariloche on 28 Feb 2020
Estimado, abordaremos el tema con la direccion del hotel.

4/10 Poor

dario

Travelled with family
Disliked: Cleanliness, room comfort
Preguntamos todo antes de reservar y paso igual!
llamamos para preguntarles todo antes de reservar por "HOTELS.com" y asi y todo "nos dieron informacion no consistente". como la tarifa era no reembolsable, nos vimos "presos" de esta situacion. el estacionamiento queda a 1 cuadra. no se puede estacionar en la puerta para cargar y/o descargar el equipaje. Habia olor a cigarrillo en el piso (3 piso). El horario del "spa" es de 17 a 21 unicamente. la cama que pedimos era matrimonial y nos dieron dos camas unidas. lo mejor, lejos, el desayuno y la ubicacion. buscaremos otra opcion para la proxima estadia en Bariloche.
Stayed 1 night in Feb 2020
Response from Kenton Palace Bariloche on 28 Feb 2020
Buen dia estimado, me podria informar a nombre de quien ustedes efectuaron la reservacion, como para poder ver sus datos?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy limpio, las habitaciones me parecieron amplias cómodas pero un poco frías.
Stayed 3 nights in Feb 2020
Response from Kenton Palace Bariloche on 6 Feb 2020
Buen dia, muchas gracias por sus comentarios.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio correcto durante el dia, en la noche con el cambio de personal baja mucho la calidad de su servicio. Durante la mañana y la tarde es excelente pero luego se les "olvidan" las cosas a los empleados del turno noche.
Stayed 3 nights in Jan 2020
Response from Kenton Palace Bariloche on 24 Jan 2020
Buenas tardes, muchas gracias por sus comentarios.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kenton Palace Bariloche on 21 Jan 2020
Muchas gracias

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno, atención de primera. La habitacion en óptimas condiciones
Stayed 1 night in Jan 2020
Response from Kenton Palace Bariloche on 21 Jan 2020
Buenas tardes, muchas gracias por sus comentarios.

6/10 Okay

Maribel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
En general estuvo bien, sin embargo, en el desayuno faltan, jugos fruta y acompañamientos sin azúcar.
Stayed 5 nights in Dec 2019
Response from Kenton Palace Bariloche on 2 Jan 2020
Buenas tardes, muchas gracias por sus comentarios.

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Prima
Prima, mooi centraal. Verouderd sanitair. Onduidelijk waarom 4 sterren. Op een enkeling na heel goed personeel.
Stayed 4 nights in Dec 2019
Response from Kenton Palace Bariloche on 30 Dec 2019
Good morning, many thanks for your comments.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo lugar, buena ubicación a un paso del centro
Stayed 1 night in Dec 2019
Response from Kenton Palace Bariloche on 23 Dec 2019
Buen dia, muchas gracias por sus comentarios.

10/10 Excellent

Ramón

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy satisfecho
Excelente ubicación, servicio extraordinario, desayuno completo. Relación precio vs. Lo arriba indicado, máxima puntuación.
Stayed 2 nights in Oct 2019
Response from Kenton Palace Bariloche on 21 Nov 2019
Buenas tardes, Ramon. Muchas gracias por tus comentarios. Esperamos verte muy pronto por el hotel.

2/10 Terrible

Ana Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Kenton Palace Bariloche on 30 Sept 2019
Muchas gracias

10/10 Excellent

leniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma excelente localização, os recepcionistas muito educados e prestativos, café da manhã delicioso, porém, sem variações. Ganhamos translado gratuito de ida e retorno. Em Bariloche é necessário pagar taxa de turismo que equivale a +- 50,00. Facilidade no parcelamento pelo hoteis.com. Estou muito feliz com minha estadia e indico o hotel.
Stayed 7 nights in Sep 2019
Response from Kenton Palace Bariloche on 3 Oct 2019
Buen dia Ieniza, agradecemos mucho sus comentarios. Los esperamos en su proxima visita a la ciudad de Bariloche.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita! Todos muito simpáticos e atenciosos!
Stayed 2 nights in Aug 2019
Response from Kenton Palace Bariloche on 5 Sept 2019
Buen dia Gabriela, muchas gracias por tus comentarios.

8/10 Good

Alexandre P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from Kenton Palace Bariloche on 26 Aug 2019
Muchas gracias

6/10 Okay

Rosangela

Liked: Cleanliness, staff & service
Aquecedor super quente
Fiquei 7 noites. Funcionários prestativos sempre prontos a ajudar. Hotel bem centralizado e perto de tudo. Porém; o aquecedor é central e o hóspede não tem controle sobre a temperatura ambiente do quarto, e isso foi MUITO RUIM pois esquentava de uma forma insuportável, tínhamos que permanecer de janelas aberta, e para atenuar, nos ofereceram um ventilador que deixamos ligado todo tempo enquanto estávamos no quarto. O café da manhã sempre igual, pouca variedade, não tem frutas, muito pão e massas. O frigobar tivemos que pedir para trocar duas vezes, ainda assim não funcionou, não gelava nada e nos causou estresse. O banheiro é pequeno, não tem um balcão na pia para servir de apoio com os produtos de higiene pessoal, sem falar que não tem Box, só uma pedaço de vidro, que vc toma banho na preocupação de não alagar tudo. Não mudei de hotel porque já havia pago muito antes. Essa foi minha experiência, se eu ainda fico nesse hotel? Com certeza NÃO mesmo!
Stayed 8 nights in Jul 2019
Response from Kenton Palace Bariloche. on 17 Jul 2019
Buen dia, Rosangela. Muchas gracias por sus comentarios. Elevaremos los mismos al directorio del hotel.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia y excelente ubicación. Solo me molesto el ruido del pasillo o ascensor. Desayuno muy bueno al igual que la atención.
Stayed 2 nights in Jul 2019
Response from Kenton Palace Bariloche on 12 Jul 2019
Buenas tardes Sabrina. Muchas gracias por tus comentarios.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puede mejorar
Muy bien atendidos, central y confortable. Sin embargo fallaron en cobrar un impuesto del 21% cuando era viaje turista y la piscina realmente es un jacuzi.
Stayed 4 nights in Jun 2019
Response from Kenton Palace Bariloche on 6 Jul 2019
Buen dia David, nos alegramos que hayan tenido una buena experiencia. Sobre tu comentario del impuesto, me podrias informar en que habitacion estuviste? Quedo atento a tus comentarios.