All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Estimado Sr. Carlos, sentimos mucho que nos valore sin haber estado en nuestro hotel. Se ha confirmado con usted que la política de cancelación con la que hizo su reserva, era no reembolsable, sin embargo, puntuarnos por una acción realizada por usted, no es lo que se puede decir justo. Para el futuro, considere hacer sus reservas en cualquier parte del mundo con modalidad Reembolsable, así evitará valorar de esta forma.
I think everything in this hotel is slightly run down and damaged, had a bathroom with a broken tile in the shower and the bed was falling to pieces
Verified traveller
Stayed 3 nights in Nov 2023
Response from Jem-Customer Care on 5 Dec 2023
We are sorry to hear that we did not achieve your complete satisfaction this time. If we had known about your discomfort, we would have done all we had in our hands to change your perception. On the other side, we kindly inform you that we are starting an upgrading project to improve our facilities. We hope to see you soon!
10/10 Excellent
Alfonso
1 Dec 2023
Alfonso
Stayed 2 nights in Nov 2023
Response from Jem-Customer Care on 24 Dec 2023
Muchas gracias por habernos elegido y por su valoración!
10/10 Excellent
Katie
5 Nov 2023
Katie
Stayed 3 nights in Oct 2023
Response from Jem-Customer Care on 6 Nov 2023
We are glad to know that you have fully enjoyed your stay with us!
4/10 Poor
Alfred
31 Oct 2023
Alfred
Stayed 1 night in Oct 2023
Response from Jem-Customer Care on 5 Dec 2023
Thanks for having chosen us for your stay. We are truly sorry to check your perception and hope to do it better next time.
We appreciate your confidence in our services, and especially for having taken the time to share your feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes. See you soon!
Whenever I travel to Barcelona, I always stay at the Mirror Barcelona. The receptionists are courteous and always aim to provide the best experience possible.
Thank you!
Masoud
masoud
Stayed 2 nights in Oct 2023
Response from Jem-Customer Care on 30 Oct 2023
Thank you for sharing your opinion of your stay with us. The satisfaction of our guests during their stay among us is very gratifying for our team.
The staff is amazing , very friendly and professional . The check in process is smooth . The rooms are great but they could use some TLC , cleanliness could be improved significantly in the rooms and broken parts of showers should be addressed. Apart from that the location is great .
Andrei
Stayed 2 nights in Oct 2023
Response from Jem-Customer Care on 23 Oct 2023
We are happy to know that you have enjoyed our location for exploring the city and our staff service.On the other side, we are sorry to hear your appreciation about some of our facilities. We kindly inform you that we are starting an upgrading project in order to improve our facilities.
Thanks for having taken the time to share your score with future travelers. See you soon!
6/10 Okay
Paulina
Travelled with group
28 Sept 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel seemed to be well located. The staff was very friendly and kind. They also let us check in early free of charge. However for what you do pay the room was pretty beet up the leather on the bottom of the bed was all peeled off tiles in the floor were all cracked the door way frame was broken rusting on the framing all along the floors it wasn’t very clean either
Paulina
Stayed 2 nights in Sep 2023
Response from Jem-Customer Care on 28 Sept 2023
We are truly sorry to hear that we did not achieve your complete satisfaction this time, as we work hard every day. We kindly inform you that we are starting an upgrading project in order to improve our facilities.
Friendly and helpful staff from reception to housekeepung
Jane Valerie
Stayed 7 nights in Sep 2023
Response from Jem-Customer Care on 25 Sept 2023
We appreciate your kind comments about our staff and we hope to welcome you back!
10/10 Excellent
Daniel
13 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Pleasant stay at the Mirror!
Stayed at the Mirror with other relatives to attend our son's wedding. I especially would like to complement the staff at the front desk during the weekdays. The woman in charge was so nice, friendly and helpful(wish i knew her name). The young man there as well was so nice, joking with us and made us feel welcome! Thank you for helping us enjoy our week long stay from the US!
Daniel
Stayed 7 nights in Sep 2023
Response from Jem-Customer Care on 13 Sept 2023
We appreciate your post and we thank you for your kind reviews about our staff and location. We hope to welcome you back soon!
The hotel room was really worned down. Tiles in the shower missing, bed and walls scratched, cupboards door crooked. We either had freezing cold water to shower or boiling hot.
We booked 2 tickets to sagrada familia with the hotel but they gave us only 1. So the day of, we got turned back at the sagrada. They canceled and gave us new ticketd for later during the week. Good thing we didnt book it for the last day.
Also asked the kitchen the reheat a bowl of rice for me because I was sick and it was the only thing i could eat, and they were really rude and refused.
So overall we were not stoked. Good enough location though. Close to a metro and quiet.
Chloe
Stayed 5 nights in Sep 2023
Response from Jem-Customer Care on 13 Sept 2023
We are truly sorry to hear that we did not achieve your complete satisfaction this time, as we work hard every day. Please, believe that we will never say or do anything consciously to make any guest disappointed. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.On the other side, we are sorry to hear about your appreciation of some of our services. We kindly inform you that we are starting an upgrading project in order to improve our facilities.
Staff was ok, room wasn’t in the best shape, small room, no air vent in the restroom, no option to open the window, not really clean also, sink wasn’t really draining, the pool was dirty and shabby.
The hotel location is great. Wouldn’t return or recommend
Shira
Stayed 3 nights in Aug 2023
Response from Jem-Customer Care on 3 Sept 2023
We are truly sorry to hear that we did not achieve your complete satisfaction this time. If we had known about your discomfort, during your stay, we would have done all we had in our hands to change your perception. We kindly inform you that we would have opened the window if you had asked our front desk staff. We also take the opportunity to kindly let you know that we have started an upgrading project in order to improve some of our facilities. We hope to have another opportunity one day soon.
The staff were beyond professional. Very helpful and friendly. Spoke English very well. Thank you for everything.
Trina
Stayed 2 nights in May 2023
Response from Jem-Customer Care on 13 Jun 2023
We are happy to know that you had a great stay!See you soon!
2/10 Terrible
Gina
Travelled with partner
31 May 2023
Disliked: Staff & service
I fell getting into the bathtub, slipped while getting in as there is not any nonslip grip or pads while getting in or out of the tub. I was significantly hurt, and the property did nothing about it, the staff was rude when we alerted them of what happened and offered us a towel to putu done to prevent slipping, which only cause more slippage! I have asked to be reimbursed for my pain and suffering with no response, next stop is my lawyer.
Gina
Stayed 2 nights in May 2023
Response from Jem-Customer Care on 3 Jun 2023
We are truly sorry to hear your experience! Please allow us to checkAnd come back to you Asap
Beautiful place, nice area, clean, quiet. Overall, great choice!
Something can be better: We have to walk a block or two to find taxi. I hope they have gym
jian
Stayed 4 nights in May 2023
Response from Jem-Customer Care on 7 May 2023
Thank you for choosing us and for sharing your experience!
Great position to explore all Barcelona has to offer. Hotel staff very pleasant and happy to help. Bedroom had everything needed and bed very comfortable.
Andrew
Stayed 3 nights in Apr 2023
Response from Jem-Customer Care on 2 May 2023
We are happy to know that you have enjoyed our location for exploring the city and our staff service. We will be happy to welcome you back.
Loved the staff !!! The property is a little worn and being decorated all white doesn’t help. However, the hotel is clean and safe, in a great location, breakfast was good and the food area is well maintained. It’s been 10 years since I visited and would stay again. Props to the overnight guy, he was so nice and helpful even though some of the guests weren’t.
Ralph
Stayed 8 nights in Apr 2023
Response from Jem-Customer Care on 24 Apr 2023
We are so happy to hear that you have returned to stay with us and for your kind comments regarding our staff. On the other side, we would like to inform you that we are starting an upgrading project in 2024 in order to improve our facilities and recover our white angel!See you soon
Mold in the shower. Let desk know. Still there for 3 days.
Rooms need renovations
Staff fantastic
Jeffrey
Stayed 4 nights in Apr 2023
Response from Jem-Customer Care on 16 Apr 2023
We are truly sorry if there was a misunderstanding.We kindly inform you that we are about to start an upgrading project! We hope to have another opportunity one day soon.
Lovely clean Hotel with very helpful friendly staff. Lots of cafes and restaurants nearby. Comfortable walking distance from main attractions. Had a lovely stay, would recommend.
Verified traveller
Stayed 4 nights in Mar 2023
Response from Jem-Customer Care on 1 Apr 2023
We are happy to know that you had a lovely stay and would recommend us.Hoping to see you soon!!
There are no soap, no shampoo/conditioner included. Shower water temperature change even not be touched.
Verified traveller
Stayed 2 nights in Mar 2023
Response from Jem-Customer Care on 27 Mar 2023
Thanks for having chosen us. We are sorry if there was a misunderstanding as yes we do offer. Shame you did not advise so we could solve it immediately.
We appreciate you have shared your comments with other travelers. See you soon!
10/10 Excellent
Sadia
22 Mar 2023
Sadia
Stayed 4 nights in Mar 2023
Response from Jem-Customer Care on 12 Apr 2023
We are happy to know that you have fully enjoyed your stay! See you soon!
6/10 Okay
jessica
Travelled with partner
22 Mar 2023
Liked: Cleanliness
El hotel queda muy lejos del centro a unos 40 min caminando. La bañera resbala mucho y es incómoda para entrar y salir.
jessica
Stayed 3 nights in Mar 2023
Response from Jem-Customer Care on 22 Mar 2023
Muchas gracias por habernos elegido y por compartir sus comentarios de mejora. Nuestro hotel se encuentra a tan solo 200mts de Paseo de Gracia y la Avenida Diagonal.
8/10 Good
Bogdan
18 Mar 2023
Bogdan
Stayed 6 nights in Nov 2022
Response from Jem-Customer Care on 20 Mar 2023
Thanks for having shared your experience score!We hope to welcome you back soon!
This hotel is amazing because of the people that work there. Oh and the hotel is also super cool. Plus it is in a great location. But the real benefit is the staff. A+++
Jason
Stayed 10 nights in Dec 2022
Response from Jem Customer Care on 24 Jan 2023
We are glad to know that you have fully enjoyed your stay with us! We appreciate your kind comments, especially the ones regarding our staff. Feedback such as yours encourages us to continue doing our best.Thanks! See you soon!
Stay was very good. Great location, excellent service and a spacious, comfortable room. Internet service was unstable at times so there is room for improvement there.
Verified traveller
Stayed 3 nights in Nov 2022
Response from Jem Customer Care on 15 Nov 2022
We appreciate your kind comments after your stay. We are improving our wifi and also planning an upgrade of some of our facilities. We hope to see you soon!
Staff was very attentive and helpful. Hotel and rooms were spotless. Super nice place to stay in Barcelona.
Bob
Stayed 2 nights in Oct 2022
Response from Jem Customer Care on 30 Oct 2022
We are so happy to read your comments about our staff service and facilities. Comments such as yours, encourage us to continue doing our best!See you soon!