2 restaurants, breakfast, lunch, dinner served; pizza
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Reviews of The Hoxton Poblenou

4 out of 5
The Hoxton Poblenou
Avinguda Diagonal 205, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 200 reviews" "
Rating 8 - Good. 28 out of 200 reviews" "
Rating 6 - Okay. 10 out of 200 reviews" "
Rating 4 - Poor. 13 out of 200 reviews" "
Rating 2 - Terrible. 6 out of 200 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and the rooms are really lovely and well-appointed. We also found the staff to be friendly and professional. However, the area is not super convenient for most tourist destinations especially if you like to return for siesta or be back before too late, made even more inconvenient at the moment because of a huge infrastructure project which makes the current metro entrance farther. There are not many quality restaurants in the immediate area, mostly just some not recommended chain ones at the normal mall across the street (walking too much farther afield becomes a bit sketchy). The hotel’s own restaurant is okay but not great, a slightly boring mix of dishes that does not really invite repeat visits. And the room service menu is even smaller. If the area nearby grows up a bit more and the transit construction finishes, we might return because the property itself is wonderful and the views to La Sagrada Familia are amazing. Otherwise, we will choose something with more neighborhood variety and quality.
Stayed 5 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Dear Alice,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We will address this review to our chef in order to see what could be improved in our menú. Otherwise, our reception team can recommend you a bunch of lovely and different places to eat nearby.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shalta

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, the only thing is there isn’t much around the hotel to do and the restaurant is just so-so. Weirdly only serves deep dish pizza, and other food options are pretty limited and expensive. Also, my husband got food poisoning eating in their restaurant. Hotel itself is great though.
Stayed 2 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Hi Shalta!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Wow! 5/5 is a lovely rating, thank you Eric.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, really enjoyed my stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. It was not in the super touristy areas that are loud and overpopulated. We enjoyed the quiet yet closeness to all the attractions. Hotel was clean and trendy. Bed was comfy. We had the roomy tub room and it was great. Staff was nice and helpful. Walkable but easy access for taxis and tours. The hop on hop off tour picked up right around the corner and a museum was next door. Would recommend highly .
Stayed 6 nights in Mar 2024

10/10 Excellent

Kalianie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Barcelona
Stayed 6 nights in Mar 2024

10/10 Excellent

Annie, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. We visited from the USA and everyone we spoke to spoke fluent English. The hotel was nice and walking distance to the metro.
Stayed 6 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Hi Annie!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Adriana Sanchez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our days at The Hoxton Plobenou. The staff are incredibly nice. If I ever go back to Barcelona I would definitely would stay again with them. One day we have breakfast at the hotel and it was delicious. There is a mall walking distance and you can even walk to the beach because is so close by. Thank you to the staff of the hotel for your services.
Stayed 7 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Hi Adriana!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel with great interiors, spacious rooms and gorgeous rooftop! A little further out from the centre of Barcelona and quite a bit of construction happening around, however around 15 mins in taxi or 2 stops on the tram so super accessible. Would stay again :)
Stayed 3 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Hi Megan!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Aniket

Stayed 3 nights in Mar 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Just wanted to say a quick thank you for the fantastic rating! We appreciate it!Best,

10/10 Excellent

Rumel

Stayed 4 nights in Feb 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
Hi Rumel!Thanks a bunch for the awesome rating! Warm regards,

10/10 Excellent

Toluwapemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay- I will definitely be back.
Stayed 4 nights in Feb 2024
Response from Javier Tirado, Guest Services Manager on 13 Apr 2024
5 out of 5 is a lovely rating!Thank you. We will be waiting to your next stay with us.Cheers,

10/10 Excellent

Jazmin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing. You will not regret your stay. It has a metro right next door as well as a shopping mall right across , and countless dining options nearby. The hotel is lively, clean, and the downstairs bar is always a good idea. The only thing to mention is that the roof top bar on the property called ‘Tope’, a mexican restaurant/ bar, is only open during the months of May- October and we did not see it posted anywhere, therefore we could not enjoy the rooftop bar , although the space was open so you can still enjoy the views. We we’re only able to enjoy the bar and the restaurant named ‘four corners’ on the first floor of the hotel. It is a great hotel with nice rooms and comfortable beds. Room service was a little slow but not too bad , food was great. I definitely recommend, especially during the months when the rooftop bar is open.
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing from start to finish! Already planning our next trip back :)
Stayed 3 nights in Jan 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You looked after my parents so well, thank you!
My Mum and Dad stayed here for 6 nights, it was a gift for my Mums 70th birthday. The hotel was the highlight of their stay in Barcelona, they said it was amazing, the staff were fantastic, particularly housekeeping (my Dad used to be a hotel Manager and my Mum was Head Housekeeper so they have high standards) the roof garden was also a highlight of their stay and the area of Poblenau is very nice. The hotel left a card in their room wishing my Mother a Happy Birthday as I had mentioned it in an email. The hotel are easy to communicate with by phone as well, as we had some questions before we arrived. Thank you so much for looking after my parents and giving them such a lovely stay.
Stayed 6 nights in Jan 2024

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauro was fantastic
Stayed 1 night in Jan 2024
Response from Gemma on 12 Jan 2024
Hola Leonardo! Thanks for stopping by and sharing your feedback.I’m glad to hear you had such a great time with us and love to read the names of my colleagues! I really hope to see you back in the house and please, reach out to us again if you plan to visit!Best,Gemma.

10/10 Excellent

Bruna Isabel Da Rocha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Very welcoming as well the staff and hotel. Great walking distance to the metro. The breakfast was superb. Can’t fault any of it
Stayed 3 nights in Dec 2023
Response from Adriana Lopez on 6 Jan 2024
Hi Bruna,Thanks for taking the time completing the survey and sharing your honest feedback with us. Happy to read you've had such a great time and that you loved our location and great staff! I'll make sure to pass on the compliments. We hope to see you back very soon! Cheers,Adriana

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean, great quality and nice touches to rooms. Location is great if you don’t mind being a bit away from the busy centre. 15 mins walk to Sagrada familia, through a nice park with a great kids playground. Really nice shopping centre near by that’s handy…. The breakfast is great as not a mass produced buffet but a freshly cooked selection from a menu. Four corners is a brilliant place for a pizza too
Stayed 3 nights in Dec 2023

2/10 Terrible

Ayse

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff and guest service manager Adriana was extremely rude patronising and racist! We were treated with discrimination and refused entry to restaurant whilst others were able to go in. No toiletries and when you ask for some you are dismissed. No slippers or robes or anything in the rooms not even a cotton bud or anything! Extremely disappointing and dissatisfied we went for Christmas and had to check out a day earlier as we did not feel safe and couldn’t leave our room unattended as staff would go in without permission and they basically wanted us gone! The staff were unhelpful and patronising can not believe how unprofessional the personnel was! Avoid at all costs!
Stayed 2 nights in Dec 2023
Response from Munir Viñas on 31 Dec 2023
Hey there Ayse,Thank you for you honest feedbackAs we have discussed upon your departure, I have made sure to contact you and share my feedback after talking to all our team members.Again, we are a multicultural team that is well selected and trained and we have no place for anyone that wouldn’t treat our guest with the intention of giving the best experience ever. And most important, absolutely no racists among us. I advise you to please not accuse someone with a such a big statement because of simple disagreement . I understand your frustration and I would do my very best to make it out for you. I would like to hear from you soon!Thank you AyseMunir Viñas

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Adriana Lopez on 16 Dec 2023
Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

10/10 Excellent

Desi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how helpful everyone was at the vibe of the entire place is so comfortable and welcoming
Stayed 2 nights in Dec 2023
Response from Adriana Lopez on 16 Dec 2023
Hi Desi! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Cheers,Adriana

10/10 Excellent

Natalie

Stayed 4 nights in Dec 2023

10/10 Excellent

Naveen Varma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Adriana Lopez on 23 Dec 2023
Hi Naveen,WOW! Thank you for giving us 5 out of 5! So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 Poor

philip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Many different rotating poorly trained staff at front desk. One called room close to 10 at night to get ANOTHER credit card retainer for misc costs after I made another reservation for another night. Extremely loud party atmosphere every night downstairs.
Stayed 1 night in Dec 2023
Response from The Hox Team on 9 Dec 2023
Hola Philip, thank you for choosing the Hox Poblenou for your stay in the city and thanks for taking the time to share your experience with us in Expedia.We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services.Like many other housewarming parties, there was live music in our Lobby Bar and we made sure that the music was not disturbing our neighbors or other guests.At the Hoxton we aim to be as mindful as we can and to have strong and positive connections with our neighbors and the area. We are sorry you were disturbed by the latest events.So sorry to read you've left us feeling disappointed and the engagement with our team left you with a sour taste. This is not the kind of service we love to give at the Hox so, should you do wish to return any time in the future, please do reach out to us and we will guarantee you a most enjoyable stay. Cheers,

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Adriana Lopez on 26 Dec 2023
Hi Brittany,Thanks for sharing your stars and hopefully it won't be too long until your next visit. Cheers,AdrianaThe Hox Team

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend this hotel. It was excellent in every way.
Stayed 8 nights in Nov 2023
Response from Adriana Lopez on 23 Dec 2023
Hi Leslie,So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 Poor

Nehiosazemen

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I think me and friends went at a bad time for the hotel. My stay wasn’t ideal. Check in wasn’t ready. We had to wait 3hours after check in time after a long flight. The water on the property didn’t work twice during our stay. They tried to accommodate but there were so much minor problems. The food wasn’t very good at the property. We were served shrimp with the poop still in the shrimp. Overall I was very underwhelmed.
Stayed 6 nights in Nov 2023
Response from Javier Tirado, Guest Services Manager on 30 Nov 2023
Hi there Nehiosazemen, thank you for choosing the Hoxton Poblenou for your group's recent stay in Barcelona. We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services, and we thank you for reviewing us.Looking at some points described, we could have done it better avoiding unnecessary mistakes. I will share this review with our management in order to check what can be modified.This time we were not brilliant and we would love to welcome you back and show you the best HOX return, so please if you return to Barcelona anytime, reach us directly and we will personally overlook your stay to make it memorable.We will be waiting for you.Cheers, Javier

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We love staying at the Hoxton and the Barcelona location was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Robin Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ability to stay somewhere and not experience any issues or problems was very refreshing. Everybody did their job and everything was as you would expect, when on holiday somewhere
Stayed 2 nights in Nov 2023

10/10 Excellent

Willem

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de los empleados del hotel fue impecable y excelente de A , en especial de Mauro que fue muy servicial y atento. Estamos encantados con las facilidades del hotel, el cuarto es espectacular, super comodo y limpio. Cuando vuelva a Barcelona vuelvo a quedarme en este hotel que para mi es cinco estrellas 🌟 ✨️
Stayed 2 nights in Oct 2023

10/10 Excellent

FS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive bedding and accommodation; and the staff are super friendly and very cosmopolitan and hip/cool! I’ll stay again here when I’m in Barcelona !
Stayed 2 nights in Oct 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awkward entrance for cabs, vans, tour pickups. Staff was great about calling cabs for us.
Stayed 9 nights in Oct 2023

8/10 Good

Maria Grace Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with friendly service and a fantastic atmosphere. Would have given this hotel 5 stars except that the pool is quite small and you have to book sessions.If you have a large hotel like this then a larger pool would be in order or a separate pool that does not bar tables around it. Only an extrovert would want to have a swim with an audience gazing at them.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Stayed 3 nights in Oct 2023

4/10 Poor

Krzysztof

Stayed 4 nights in Oct 2023
Response from Javier Tirado, Guest Services Manager on 31 Oct 2023
Hello Krzystof, I am sorry to hear that we did not meet your expectations. We take very seriously our guest’s feedback.Please feel free to contact us anytime. Cheers,

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property itself great like all other Hoxton’s, location isn’t if coming for leisure. Room service arrived cold and without tray so passing plates through doors doesn’t work. Great trip but would stay elsewhere next time.
Stayed 3 nights in Oct 2023
Response from Javier Tirado, Guest Services Manager on 31 Oct 2023
Hello Jennifer, I am sorry to hear that we did not meet your expectations. We take very seriously our guest’s feedback. We are sad to see that your experience with room service was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Please feel free to contact us anytime. Thank you for choosing to stay with us. Cheers,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this boutique hotel! The rooftop is AMAZING! One side is great for the pool/daytime, and the other side is great for watching the sunset and dining. We truly enjoyed our stay here! The room was fabulous (roomy tub room) with everything we needed! It had music playing when we walked in & delicious pour over coffee. Downstairs bar makes an excellent martini. Cabanas are totally worth it!
Response from Javier Tirado, Guest Services Manager on 10 Oct 2023
Hola NicoleThanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

10/10 Excellent

Portia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of Barcelona!
My room was very clean and comfortable - the staff at the hotel is young, hip, and speaks English well. The breakfast was excellent and it was very nice that there's a restaurant attached to the hotel and a nice hotel bar/lounge as well. It was in a great location, I was able to walk all over the city from there, and I was really glad I had chosen the Hoxton!
Stayed 3 nights in Sep 2023

6/10 Okay

Lynne

Travelled with family
Liked: Room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked a roomy with tub here and they gave us a corner room surrounded by windows with a welcome anniversary bottle of Rioja. What attention to detail. From the moment we checked in, the entire experience was wonderful. Definitely recommend staying here. Accesible to shops around and transports to other spots around Barcelona. Loved!
Stayed 3 nights in Sep 2023
Response from Javier Tirado, Guest Services Manager on 10 Oct 2023
Hola Giselle,Thanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The hotel was beautiful and the staff was great! Loved the neighborhood and the mall across the street! Great food options in the area and the train station was so close! The decor in the hotel was top notch! And the views from the rooftop...just wow!
Stayed 5 nights in Jun 2023
Response from Javier Tirado, Guest Services Manager on 10 Oct 2023
Hola Nigel,Thanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2023

6/10 Okay

maude

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Magnifique hôtel. Chambre agréable avec baignoire. Personnel en général peu courtois (nous avons attendu 1h30 pour avoir accès à notre chambre dans le lobby alors qu’on nous a dit que la chambre serait prête en 10 minutes, pas de service de valet pour apporter les bagages à la chambre). Accès à la piscine avec réservation seulement (aucune place pour nous lors de notre passage). Dommage!
Stayed 1 night in Sep 2023
Response from Javier Tirado, Guest Services Manager on 10 Oct 2023
Hola Maude, Thank you for reviewing your stay with us.So sorry to read you've left us feeling disappointed and the engagement with our team left you with a sour taste.This is not the kind of service we love to give at the Hox so, should you do wish to return any time in the future, please do reach out to us and we will guarantee you a most enjoyable stay with us.Cheers, Javier

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with this hotel. The dining options are wonderful, the room was stylish and comfortable, and staff was so helpful and kind. Next time I’m in Barcelona I will be back!
Stayed 2 nights in Sep 2023
Response from Javier Tirado, Guest Services Manager on 10 Oct 2023
Hola Nicole,Thanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

6/10 Okay

Dylan

Travelled with partner
Liked: Amenities, property conditions & facilities
This hotel seems to cater to outside business rather than the guests paying money to stay at the Hoxton
Stayed 5 nights in Sep 2023
Response from Javier Tirado, Guest Services Manager on 31 Oct 2023
Hola Dylan, Thank you for taking the time to share your overall impression of your stay.We are sad to see that your rating was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Thank you for choosing to stay with us. Cheers

10/10 Excellent

Templar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Elizabeth Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located next to metro & bus stop. There is a shopping mall directly across the street. Approximately 15-20 min walk to beach and to Sagrada Familia. Restaurants in lobby & rooftop with great views. Quiet to sleep at night and comfortable beds. Music in lobby and rooftop slightly loud but that’s just in passing.
Stayed 8 nights in Aug 2023