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Reviews of NH Collection Barcelona Gran Hotel Calderón

5 out of 5
NH Collection Barcelona Gran Hotel Calderón
Rambla de Catalunya, 26, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marigold Aubrey, Woodside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lidia on 29 Feb 2024
Dear Ms. Aubrey,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Lidia OlmedoGuest RelationsNH Collection Gran Hotel Calderón

8/10 Good

jonathon roufaiel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fantastic location! Within walking distance of everything. Great rooftop bar with amazing views of the city.
Stayed 2 nights in Feb 2024
Response from Lidia on 29 Feb 2024
Dear Mr. Roufaiel,Thank you very much for sharing such a nice review about your recent visit at NH Collection Gran Hotel Calderón.We are truly delighted to know that you enjoyed your stay in Barcelona, it was a pleasure to have you with us. Thank you for your kind words about the hotel and our rooftop ELEVEN BCN located on the 11th floor, we hope you enjoyed the city view and also our cocktails. Here you have your home away from home. We look forward to welcome you back again.Best Regards,Lidia OlmedoGuest Relations NH Collection Gran Hotel Calderón

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely wonderful, rooms were great and the location could not have been better. Central to everything, all within walking distance
Stayed 2 nights in Feb 2024
Response from Javier M. on 27 Feb 2024
Dear Amy,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.We are pleased to know that you enjoyed your stay with us. Thank you for your kind words about the service and the staff. We will certainly pass your compliments to them.Here you have your home away from home every time you decide to visit Barcelona.We look forward to welcome you again.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón"

8/10 Good

Darshil

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Laura P. on 8 Feb 2024
Dear Darshil,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Laura P. - Guest Relations

8/10 Good

Antal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the reservation they don’t write, that the 360 pool was renovated!
Stayed 3 nights in Jan 2024
Response from Laura P. on 1 Feb 2024
Dear Antal,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for sharing the comments about your experience.We are glad that you enjoyed your stay with us. Please, accept our sincerest apologies for any inconvenience in the rooftop area. We always work to improve the level of service we provide to our guests.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night for my partners birthday. The room we had was fantastic, spacious , clean and comfy. We were on the 10th floor with an amazing view of the city , however the view from the rooftop bar just above our room easily topped it ! The service was more than we could have asked for, I actually booked a balloon package thinking we would just get some balloons but they gave us a bottle of Prosecco , chocolates and some cake along side them. The location was also perfect , many restaurants and shops were walking distance (I recommend the steakhouse just opposite the hotel) and the hotel was also very close to public transport links. You will be asked to pay a €50 deposit on arrival however we used this to get drinks at the rooftop bar which was quite convenient in the end . Overall a fantastic stay , I would definitely come again
Stayed 1 night in Jan 2024
Response from Laura P. on 21 Jan 2024
Dear Renee,Thank you for choosing NH Collection Gran Hotel Calderón for such special occasion and for taking the time to share the comments about your experience.We are delighted to learn that we were able to exceed your expectations and make this stay a memorable one. Our priority is to provide our guest with exceptional customer service. We appreciate your kind words about our staff and service and we will share your compliments with the entire team, as this is a motivation for all of us.Please, come back whenever you want. Here you have your home.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Elpidio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Laura P. on 9 Jan 2024
Apreciado Elpidio,Gracias por elegir NH Collection Gran Hotel Calderón en su reciente visita a Barcelona y por hacernos llegar sus comentarios.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,Laura Palomeras - Guest Relations

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore the main attractions of Barcelona as just up from la Rambla Lovely Hotel, very helpful and friendly staff , always willing to help.very good breakfast options. Room and bed very comfortable. We stayed over the new year and thoroughly enjoyed the facilities and the “mini break” We can definitely recommend.
Stayed 4 nights in Dec 2023
Response from Laura P. on 9 Jan 2024
Dear Mary,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share the comments about your experience.We are delighted to learn that you enjoyed your stay at the hotel. It was a great pleasure to have you with us. Knowing that you loved both our staff and service is motivation for the entire team to keep working and providing our guests with the best customer service.We hope to welcome you back soon. Here you have your home.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Filippos

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Javier M. on 2 Jan 2024
Filippos,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón

8/10 Good

Prasanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Javier M. on 2 Jan 2024
Dear Prasanna,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Laura P. on 4 Dec 2023
Dear Kasey,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Laura Palomeras - Guest Relations

8/10 Good

Lynn, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent . Had problems finding a taxi … excellent breakfast . Good location
Stayed 3 nights in Oct 2023
Response from Javier M. on 23 Nov 2023
Dear Lynn,Thank you very much for sharing such a nice review about your recent visit at NH Collection Gran Hotel Calderón.We are pleased to know that you enjoyed your stay with us. Thank you for your kind words about the service and the staff. We will certainly pass your compliments to them.Here you have your home away from home every time you decide to visit Barcelona.We look forward to welcome you again.Best Regards,Javier MoralesGuest RelationsNH Collection Gran Hotel Calderón

10/10 Excellent

DONNIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My FAVORITE Barcelona hotel!!! From a high end designer's perspective this property did everything right in a comfortably welcoming way. Non pretentious yet pleasantly elegant.
Stayed 1 night in Nov 2023
Response from Javier M. on 16 Nov 2023
Dear Donnie,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest RelationsNH Collection Gran Hotel Calderón

10/10 Excellent

Claire, Huntington Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. Front desk and bell staff were very helpful. Loved the rooftop deck and the view.
Stayed 2 nights in Nov 2023
Response from Laura P. on 13 Nov 2023
Dear Claire,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback.We are delighted to learn that you enjoyed your stay with us and that you loved everything from our facilities to the service provided by our staff. We will pass your compliments to the team.We hope to welcome you back.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Dohyun, Almere

Stayed 1 night in Nov 2023
Response from Laura P. on 4 Dec 2023
Dear Dohyun,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to transportation. High end fashion district. Not my thing. Good food spots. Staff were very friendly.
Stayed 3 nights in Nov 2023
Response from Laura P. on 6 Nov 2023
Dear Toby,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and to share your feedback.We are glad that you liked the service provided by our staff as well as our great location right in the heart of Barcelona. We will pass your compliments to the team.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

6/10 Okay

Zarnigar

Travelled with family
We booked two rooms and were traveling with my elderly parents. Unfortunately this experience was not a 5-star experience at all. My parents are used to having English breakfast tea with hot milk and we're used to our hotels getting it right... clearly not the case here. Other issues: Toilet rolls not stocked, cleaning so-so, in-room dining very sub-par, breakfast buffet with cold pancakes and crepes and cold everything. Excruciatingly slow in-room service for old parents. I could go on but honestly, it's the little things that make a 5-star a 5-star and this was not the sort of experience we're accustomed to. I wouldn't recommend it unless you're out of other 5-star options in the area.
Response from Javier M. on 4 Nov 2023
Dear Zarnigar,Thank you for choosing NH Collection Gran Hotel Calderón in your recent visit to Barcelona and for taking the time to share the comments about your stay.We are sorry to learn you were not satisfied with our breakfast.It is our objective that every moment our guest spends during their stay turns into a positive memorable experience. We hope to welcome you back again.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city hotel with pool
Great location - rooftop pool is brilliant, amazing views and great bar to watch sunset. Rooms are good but wouldn’t say it is 5 star in the rooms - more for the pool
Stayed 3 nights in Oct 2023
Response from María del Toro-Guest Relations Manager on 1 Nov 2023
Dear Mr. Mark, Greetings from Barcelona!Thank you for sharing your feedback about your most recent stay at NH Collection Gran Hotel Calderón!We are so glad you enjoyed your time with us and had a great time at our rooftop Bar and at the pool with the best views of the city. Looking forward to welcoming you back!Best regards, María del Toro-Guest Relations Manager

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for transit and Las Ramblas and train to/from airport. Friendly staff let us check in very early after our cruise disembarked at 8am. Would recommend
Stayed 1 night in Oct 2023
Response from Laura P. on 28 Oct 2023
Dear Marion,Thank you for choosing NH Collection Gran Hotel Calderón during your recent stay in Barcelona and for sharing your feedback with us.We are delighted to learn that you loved our location right in the heart of Barcelona. We appreciate your kind words about our staff and service.Hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, thank you!
Stayed 2 nights in Aug 2023
Response from Javier M. on 25 Oct 2023
Dear Kateryna,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón"

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
My sister and I spent a lovely few days at the Gran Hotel Caulderon as a bit of a treat and respite after our mother’s death last year. The hotel is bright, clean and welcoming. The staff are most helpful and friendly too. It may sound nit-picking but I had to ask for a shower cap for my room (I received 4!) and my sister didn’t get chocolates on her pillow in her room in the evening as I did.
Stayed 4 nights in Sep 2023
Response from Laura P. on 7 Oct 2023
Dear Kay,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your experience.We are delighted to know that you loved your stay with us. Thank you for the positive words about our facilities and service. We highly value our guests' opinions as they are our motivation to keep providing a quality customer service.We hope to welcome you back soon. Here you have your home.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Connie

Stayed 2 nights in Oct 2023
Response from Laura P. on 7 Oct 2023
Dear Connie,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.We are delighted to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Laura Palomeras - Guest Relations

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Could easily walk to multiple restaurants and shops. Easy to get to hop-on hop-off buses and there were always taxis on the corner. The roof top bar and pool was amazing and very convenient. Would definitely recommend and stay again.
Stayed 6 nights in Sep 2023
Response from Laura P. on 28 Sept 2023
Dear Matthew,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share the comments about your experience.We are delighted to learn that you enjoy your stay with us and that you loved our wonderful location right in the heart of Barcelona as well as our rooftop area. We appreciate your positive feedback and we will share it with the team.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

8/10 Good

Ofir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Laura P. on 1 Oct 2023
Dear Ofir,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel But what really makes it are the friendly staff , in all departments.
Stayed 1 night in Sep 2023
Response from Javier M. on 27 Sept 2023
Dear Luke,Thank you very much for sharing such a nice review about your recent visit at NH Collection Gran Hotel Calderón.We are pleased to know that you enjoyed your stay with us. Thank you for your kind words about the service and the staff. We will certainly pass your compliments to them.Here you have your home away from home every time you decide to visit Barcelona.We look forward to welcome you again.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Typical large city hotel with room on smallish side but lovely balcony for afternoon wine and cheese. Taxis very convenient One of the best tapas places within two blocks of hotel.
Stayed 7 nights in Sep 2023
Response from Laura P. on 23 Sept 2023
Dear Richard,Thank you for choosing NH Collection Gran Hotel Calderón during your recent stay in Barcelona and for taking the time to share to comments about your experience.It is a great pleasure to know that you enjoyed your time in the hotel. Being in the heart of Barcelona allow us to have lots of amazing restaurants just few steps away from the hotel. We appreciate your positive words.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Moushe

Stayed 3 nights in Sep 2023
Response from María del Toro-Guest Relations Manager on 10 Oct 2023
Dear Moushe, Greetings from Barcelona!Thank you very much for sharing your feedback about your most recent stay with us. We are so glad you enjoyed a nice experience at NH Collection Gran Hotel Calderón. Looking forward to welcoming you back soon at your home in Barcelona!Best regards, María del Toro-Guest Relations Manager

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness
A small hotel recently renovated and overfilled with small guest rooms. The result is that the public areas - especially the 11th floor bar and downstairs breakfast area - are overcrowded. It’s ok, but not the best.
Stayed 1 night in Sep 2023
Response from María del Toro-Guest Relations Manager on 19 Sept 2023
Dear Neil, Greetings from Barcelona!Thank you very much for taking time sharing your feedback about your most recent stay. We are sorry we have not met your expectations but we appreciate your comments as we always try to keep improving our services. Looking forward to welcoming you back!Best regards,María del Toro-Guest Relations Manager

10/10 Excellent

rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
We had the most amazing stay! We arrived an early to check in due to our flight, the room was not ready (as we expected) but they gave us a voucher for a free drink while we waited! Every staff member went above & beyond, &we thoroughly enjoyed our stay. Perfect location. We would definitely stay again.
Stayed 3 nights in Sep 2023
Response from María del Toro-Guest Relations Manager on 19 Sept 2023
Dear Ms. Rachael, Greetings from Barcelona!Thank you very much for all you nice words. We are so glad you had a fabulous experience at NH Collection Gran Hotel Calderón. I will share your comments to all the team members as they will appreciate them a lot. Looking forward to welcoming you back soon to your home in Barcelona!Best regards, María del Toro-Guest Relations Manager

10/10 Excellent

ZHOU

Stayed 4 nights in Sep 2023
Response from Laura P. on 8 Oct 2023
Dear Zhou,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share the feedback about your experience.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Laura Palomeras - Guest Relations

6/10 Okay

Andrew De

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself is outdated. Certainly not a 5 star, or even 4 star, property. It requires a serious makeover to get to 4 stars. The location is fantastic - easy to walk to all areas of the city from the hotel. Lots of great dining options nearby. The staff is very friendly and extremely helpful. They helped us with everything we needed, from dining reservations, museum tickets, etc. If not for the property, we would go again.
Stayed 3 nights in Sep 2023
Response from Javier M. on 10 Sept 2023
Dear Andrew,Thank you very much for sharing such a nice review about your recent visit at NH Collection Gran Hotel Calderón.We are truly delighted you enjoyed your stay in Barcelona, it was a pleasure to have you with us.Thank you for your kind words about the hotel. As you mention, the hotel has a great location in the heart of Barcelona, close to the most important attractions, shops, restaurants and public transport. Thank you for your kind words about the service and the staff. We will certainly pass your compliments to them.Here you have your home away from home. We look forward to welcome you back again.Best Regards,Javier MoralesGuest RelationsNH Collection Gran Hotel Calderón

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and accommodating
Stayed 1 night in Sep 2023
Response from Javier M. on 7 Sept 2023
Dear Tracey,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón

10/10 Excellent

sergio, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locación and staff
Stayed 4 nights in Aug 2023
Response from Javier M. on 7 Sept 2023
Dear Sergio,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest RelationsNH Collection Gran Hotel Calderón

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel in a great location.
Stayed 3 nights in Aug 2023
Response from Javier M. on 7 Sept 2023
Dear Shawn,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Javier MoralesGuest RelationsNH Collection Gran Hotel Calderón

6/10 Okay

Marvin, miami

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Centraal stay
Stayed 2 nights in Aug 2023
Response from Javier M. on 10 Sept 2023
"Dear Guest,Thank you very much for sharing the review about your recent visit at NH Collection Gran Hotel Calderón.Thank you for your kind words about the hotel. As you mention, the hotel has a great location in the heart of Barcelona, close to the most important attractions, shops, restaurants and public transport.Here you have your home away from home. We look forward to welcome you back again.Best Regards,Javier MoralesGuest Relations NH Collection Gran Hotel Calderón"

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay- one night, very pleased
Beautiful hotel. Wonderful staff. Nice amenities. Would stay again.
Stayed 1 night in Aug 2023
Response from Laura P. on 1 Sept 2023
Dear Robert,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback.We are delighted to learn that you had a great stay with us. We really appreciate your kind words and we will share them with the entire team.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Menooa

Great
Stayed 3 nights in Aug 2023
Response from María del Toro-Guest Relations Manager on 31 Aug 2023
Dear guest, Greetings from Barcelona!Thank you very much for sharing your feedback about your most recent stay with us. We are so glad you enjoyed your time in this beautiful city. Looking forward to welcoming you back at NH Collection Gran Hotel Calderón!Best regards, Maria del Toro-Guest Relations Manager

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very accommodating with needs.
Stayed 3 nights in Aug 2023
Response from Laura P. on 28 Aug 2023
Dear Tracey,Thank you for choosing NH Collection Gran Hotel Calderón and for sending your feedback.It is a great pleasure to know that you loved your time in the hotel. We really appreciate your positive review about the staff and service.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Mary-Lou M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great safe location, easy walking distance to many locations. Wonderful staff and we loved the personal touches and attentive staff. Highly recommend and would stay again!
Stayed 3 nights in Aug 2023
Response from Laura P. on 28 Aug 2023
Dear Mary-Lou M,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share the comments about your stay.We are delighted to learn that you enjoyed your time with us, specially our great location in the city center. Thank you for the kind words about our staff. We will pass your compliments to all the team.Please, come to visit us again, here you have your home.Kind regards,Laura Palomeras - Guest Relations

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Another fantastic stay. Very friendly staff and always helpful. Great hotel.
Stayed 4 nights in Aug 2023
Response from Laura P. on 20 Aug 2023
Dear Joanne,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share the comments about your experience.It is a great pleasure to know that you enjoyed your stay with us. We really appreciate your kind words about our staff and service.We hope to welcome you back soon. Here you have your home.Kind regards,Laura Palomeras - Guest Relations

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for 3 nights in July. My only gripe was that we arrived at 3pm on the dot for check in and couldn’t get into our rooms until around 4.15pm. We had to wait in the hot lobby for 30 mins with constant promises of it will be ready in 5 mins before we were offered some vouchers for a drink at the rooftop bar. Aside from this the hotel is great - best bit is the location which is spot on for exploring Barca
Stayed 3 nights in Aug 2023
Response from Laura P. on 18 Aug 2023
Dear Robert,Thank you for choosing NH Collection Gran Hotel Calderón in your recent visit to Barcelona and for taking the time to share the comments about your stay, these help us to continuously improve. We certainly regret the situation you encountered with the waiting time to get your room. Please, accept our sincerest apologies. We try to prepare the rooms with detail and with the purpose that our guests can enjoy a memorable experience during their stay with us.We hope to welcome you back soon.Best Regards,Laura Palomeras - Guest Relations

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always super helpful. Fantastic service.
Stayed 2 nights in Aug 2023
Response from Gwen - Guest Relations on 15 Aug 2023
Dear Kristi,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Gwen - Guest Relations

10/10 Excellent

Kathleen C.

Stayed 6 nights in Aug 2023
Response from Gwen - Guest Relations on 15 Aug 2023
Dear Emily,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.Kind regards,Gwen - Guest Relations

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. After a 9 hr flight they made sure we had our room right away and were knowledgeable and hospitable. Would stay here again! Great area, food, and people.
Response from Gwen - Guest Relations on 13 Aug 2023
Dear Emily,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,

8/10 Good

Edher

Liked: Cleanliness, property conditions & facilities, room comfort
Good in general
Convenient location in La Rambla. Roof top with great views. Breakfast was bad.
Stayed 3 nights in Aug 2023
Response from Gwen - Guest Relations on 13 Aug 2023
Dear Edher,Thank you for choosing NH Collection Gran Hotel Calderón and for taking the time to share your feedback with us.We are very sorry to learn that you did not fully enjoy your stay at our hotel. We have taken note of your impressions and we will discuss them with the involved departments in order to keep working on an exceptional quality service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
The location of the hotel was great. The room was extremely small with barely any closet space. The bed was not comfortable.
Stayed 2 nights in Aug 2023
Response from Gwen - Guest Relations on 13 Aug 2023
Dear Michelle,Thank you for taking the time to share your feedback.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We hope to welcome you back again and have the opportunity to recover your confidence in NH Collection.Kind regards,Gwen - Guest Relations

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Gwen - Guest Relations on 13 Aug 2023
Dear Sara, Greetings from Barcelona!Thank you for sharing your feedback about your most recent stay at NH Collection Gran Hotel Calderon.Best regards,

10/10 Excellent

Alberto Sanchez, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Especially enjoyed the pool.
Stayed 2 nights in Aug 2023
Response from María del Toro-Guest Relations Manager on 9 Aug 2023
Dear Mr. Sanchez, Greetings from Barcelona!Thank you very much for taking time in sharing your feedback about your most recent stay with us. We are so glad you enjoyed your time in NH Collection Gran Hotel Calderón, having a great experience and enjoying our pool facilities.Looking forward to welcoming you back soon!Best regards, María del ToroGuest Relations Manager

8/10 Good

Peggy, clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Laura P. on 6 Aug 2023
Dear Peggy,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your feedback with us.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.Best Regards,Laura Palomeras - Guest Relations

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Jul 2023
Response from Laura P. on 3 Aug 2023
Dear Alain,Thank you for choosing NH Collection Gran Hotel Calderón during your recent visit to Barcelona and for taking the time to share your comments.It is a great pleasure to know that you enjoyed your stay with us. We appreciate the positive review.We hope to welcome you back soon.Kind regards,Laura Palomeras - Guest Relations