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Reviews of Hotel Neri Relais & Chateaux

5 out of 5
Hotel Neri Relais & Chateaux
Carrer de Sant Sever, 5, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 286 reviews" "
Rating 8 - Good. 49 out of 286 reviews" "
Rating 6 - Okay. 8 out of 286 reviews" "
Rating 4 - Poor. 2 out of 286 reviews" "
Rating 2 - Terrible. 7 out of 286 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fauze, Sao Paulo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, in the middle of Bairro Gotico. Staff was great, super helpfull and polite. Breakfast was excellent and the property conditions and furniture were very nice.
Stayed 4 nights in Mar 2024
Response from The Neri Team on 17 Apr 2024
Dear Fauze Antum,Thank you for your nice review.We are glad to hear that you enjoyed our surroundings as well as our property facilities and the service received.We hope to see you again. The Neri team

10/10 Excellent

Joan L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Ivan and Thomas were exceptional I had stayed at the hotel several years ago. The service, the staff continue to be wonderful!
Stayed 2 nights in Mar 2024
Response from The Neri Team on 17 Apr 2024
Dear Mr. Siff,Thank you for your review. It is very nice to hear that you choose us again and that we made you feel so welcome.As always, the comfort of our guests is our main priority.We are looking forward to host you again. The Neri Team

10/10 Excellent

Alexander

Travelled with partner
Liked: Amenities
Very nice staff
Stayed 4 nights in Dec 2023
Response from The Neri Team on 12 Mar 2024
Dear Mr. Hunter,Thank you for your review. We are pleased you had a good stay.

10/10 Excellent

AMY

Stayed 2 nights in Nov 2023
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Do,Thank you for your review.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Neri Team on 12 Mar 2024
Dear Mr. Guzman,Thank you for your review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Maio,Thank you for your review.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working there were friendly and fantastic! Their recommendations were spot on! Location can not be beat! Quiet, but close to everything .
Stayed 4 nights in Sep 2023
Response from The Neri Team on 12 Mar 2024
Dear Mr.Anderson,Thank you for your review. We are happy you enjoyed your stay with us

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and perfect location. Quite surly staff which was a little surprising for a 5* hotel. There was also some inconvenient drilling outside the room after 10pm one night and again at 6am the next morning - whilst we appreciate that this was outside the hotels control it would have been appreciated if they had provided some notice or apologised for this.
Stayed 4 nights in Sep 2023
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Clarke,Thank you for your review. We will take note of your comment to improve ourselves.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Small with upbeat attitudes.
Stayed 1 night in Sep 2023
Response from The Neri Team on 12 Mar 2024
Dear Mr. Mcdonough.Thank you for your words.

10/10 Excellent

Janette

Stayed 2 nights in Aug 2023
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Horn,Thank your for your review.

10/10 Excellent

Miroo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every detail of this hotel and attentive service by the staff is just phenomenal. The rooftop pool was such a lifesaver for the European heat wave as well. The hotel is located at one of my favorite spots, Sant Felip Neri Plaza, which is a serene and sacred spot in the middle of bustling Barcelona. The Restaurant A offers one of the best food in Barcelona. Enjoying a glass of wine or cocktail from the restaurant, looking at Sant Felip Neri is one of my favorite things to do in BCN. I can't praise how amazing this hotel is!
Stayed 2 nights in Jul 2023
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Kim,Thanks for your amazing words. We are very happy to read that words from you.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2023

10/10 Excellent

gerard

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful hotel right in the middle of the Gothic quarter. Room was excellent, clean with a view on Saint Philip square. Boutique hotel worth the cost. My highest recommendation.
Stayed 2 nights in May 2023
Response from The Neri Team on 26 May 2023
Dear Gerard,Thank you for your kind words. We are very happy you liked it.

10/10 Excellent

Paul, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel Neri was absolutely charming. The location was convenient and special. The hospitality was first rate. Highly recommended. Paul
Stayed 3 nights in May 2023
Response from The Neri Team on 14 May 2023
Dear Mr. Burkholder,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this beautiful review.We are very happy to receive your positive comments about the hotel, its charming ambience. We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Maarten R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was great, and Tom at the front door was the best taking care of us.
Stayed 3 nights in May 2023
Response from The Neri Team on 10 May 2023
Dear Mr. Van HengelFirstly, we would like to take this opportunity to thank you for taking the time to leave us this great review.We are very happy to receive your positive feedback about the hotel's staff. Customer care is among our highest priorities and your feedback is immensely valued.We really hope you will choose us again for your next trip to Barcelona.It would be an honor to welcome you back.

8/10 Good

Auna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is in the gothic quarter of Barcelona, so a very cool area to be located and super convenient for a lot of sites. It is nearly impossible to drive right up to the hotel which is not necessarily a bad thing, but was a little nerve-wracking to have to walk down an alleyway at 1am when I got in and 4am when I left the hotel for my flights. The rooms were very nice, although there were essentially zero toiletry amenities in the room, like not even a small shampoo. There were some snacks and wine, although oddly not a pricing menu, so it was not clear if they were "gifts" or for purchase. The staff was super friendly and breakfast was delicious! Overall a lovely, interesting place to stay, with just a couple of small odd things amenities-wise.
Stayed 1 night in Apr 2023
Response from The Neri Team on 9 May 2023
Dear Ms. Freedman,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this great review.We are very happy to receive your positive comments about the hotel, its historic and unique location. It's true that we are located on a narrow street in the heart of the Gothic district, not easily accessible with cars, although we always make sure to escort our clients from the private cars/taxis to the hotel and the other way around. Customer care is among our highest priorities and your feedback is immensely valued.Thank you also for your comments regarding the amenities in your room. It always helps us to hear back from our appreciated customers, in order to improve and offer the best service!We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are forever grateful for the Hotel Neri staff for treating us so excellently. The property was beautiful and location can't be beat! I couldn't imagine a better way to explore Barcelona.
Stayed 3 nights in Apr 2023
Response from The Neri Team on 9 May 2023
Dear Ms. CannFirstly, we would like to take this opportunity to thank you for taking the time to leave us this glowing review.We are very happy to receive your positive comments about the hotel's historic and important location in the heart of the Gothic area. We are delighted to hear that we have contributed to your enjoyment, and we look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Peter, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very close to everything, so easy walking, lovely building, and staff couldn't have been nicer or more helpful. Would recommend this hotel to anyone who visits Barcelona.
Stayed 3 nights in Apr 2023
Response from The Neri Team on 9 May 2023
Dear Mr. HuttonThank you for taking the time to share your feedback with us and it is lovely to hear that you enjoyed your stay at Hotel Neri and that we met your expectations.Customer care is among our highest priorities, and we are delighted that you found our staff so attentive with all of your needs and wishes fulfilled.We are also glad to hear that you've appreciated our historic location and the building, situated in the heart of the Gothic District.It would be an honor to welcome you back in the future.

10/10 Excellent

Joshua M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from The Neri Team on 9 May 2023
Dear Mr. Greenfield, Thank you so much for your lovely review, we greatly appreciate your feedback. We are delighted to hear that we have contributed to your enjoyment, and we look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and loved Barcelona.
Stayed 2 nights in Apr 2023
Response from The Neri Team on 9 May 2023
Dear Mr. Yacub Thank you so much for your lovely review, we greatly appreciate your feedback. We are delighted to hear that we have contributed to your enjoyment, and we're glad that you've enjoyed our hotel and the city!We look forward to having the opportunity to welcome you back in the future.

8/10 Good

Azadeh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel in a beautiful building and central location
Stayed 4 nights in Mar 2023
Response from The Neri Team on 10 May 2023
Dear Mr. Pak,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this beautiful comment.We are very happy to receive your positive feedback about the hotel and its historic location, in the heart of the Gothic district. We take pride in our centuries-long history and heritage that has been maintained until this very day. We really hope you will choose us again for your next trip to Barcelona.It would be an honor to welcome you back.

10/10 Excellent

Sharon

Business traveller
Liked: Property conditions & facilities, room comfort
The hotel was lovely and the staff were very helpful and attentive especially Thomas. We will stay there again!
Stayed 3 nights in Mar 2023
Response from The Neri Team on 10 May 2023
Dear Ms. Martin,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this glowing review.We are very happy to receive your positive comments about the hotel and our staff, customer care is among our highest priorities and your feedback is immensely valued.We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness
Great area and in the center of Gothic historical area
Stayed 3 nights in Mar 2023
Response from The Neri Team on 10 May 2023
Dear Mr. Summerlin,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this helpful review.We are very happy to receive your positive comments about the hotel and its historic heritage and important location in the heart of Barcelona's city center. We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from The Neri Team on 12 Jun 2023
Dear Mr. Giordano,Thank you so much for your positive review.We look forward on welcoming you back to the hotel!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible. One of the best hotels we’ve stayed at. Everyone was so helpful, especially the doorman Thomas, who was a pleasure to get to know and always going out of his way to provide excellent hospitality. Would love to stay here again if we are ever in Barcelona
Stayed 3 nights in Feb 2023
Response from The Neri Team on 12 Mar 2024
Dear Mr. Charanduk,We are so happy for your words and looking forward to receive you again.

10/10 Excellent

Attila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this boutique hotel. Perfect location, very comfortable and the staff was fantastic.
Response from The Neri Team on 12 Mar 2024
Dear Mr. Szalay,Thank you for your words.

10/10 Excellent

Malou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great HOTEL
Thomas was wonderful. He helped us with anything we needed including leading me to a wonderful Museum nearby.
Stayed 5 nights in Dec 2022
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Flato,Our Thomas is great. Thank you for your words.

10/10 Excellent

Ines

Response from The Neri Team on 12 Mar 2024
Dear Mrs.Luna,Thank you your review.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel and experience. The staff were so friendly and went above and beyond to make sure our stay was pleasant. They made phone calls to make sure our tour would arrive on time. They arranged our transportation to ship. I would stay there again on a future visit.
Response from The Neri Team on 12 Mar 2024
Dear Cindy,We are very grateful with your comments. Looking forward to receive you soon.

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2022
Response from The Neri Team on 12 Mar 2024
Dear Kathleen,Thank for your review.

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Awesome hotel in Gothic district! Staff was absolutely amazing....so friendly and helpful....could not have been better! They arranged transportation, made dinner reservations for us in a local tapas restaurant...so good!!!!...and their bell and restaurant staff were top class. Breakfast was included and was surpassed our expectations. Recommend this hotel for sure and if ever in Barcelona again we would stay here!
Stayed 1 night in Oct 2022
Response from The Neri Team on 12 Mar 2024
Dear Julie,We are very happy you enjoyed your stay with us and we will be honored when you visit us again. Looking forward to receive you soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from The Neri Team on 12 Mar 2024
Dear Mrs. Fox,We are very happy with your review.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Neri
Excellent stay. From the 1st class car service from airport, the welcome glass of Cava on arrival, beautifully appointed room with all the details and luxury you expect at a 5 star hotel. Service was impeccable, hotel very eco friendly. In a perfect location to explore Gothic Quarter and beyond. The square behind hotel is breathtaking.
Stayed 4 nights in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear Angela,Thank you for your amazing words. We are happy you enjoyed your stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem hotel
The staff was very helpful. The rooms were spacious. Great location for walking around. Pretty roof top to hang out
Stayed 4 nights in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear Lisa,Thank you for your review. We are pleased to be your house in Barcelona.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the property just stunning and its location in the center of historic Gothic Quarters but the room was perfect and the staff made sure we were well taken care of the entire time of our stay.
Stayed 3 nights in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear BrianThank you for your amazing words.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architectural character, small scale and quiet, excellent location in historic area near good restaurants.
Stayed 7 nights in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear Angela,we are so happy you enjoyed your stay with us. Looking forward to receive you soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear Lisa,Thank you for reveiw.

10/10 Excellent

Aaron

Stayed 3 nights in Sep 2022
Response from The Neri Team on 12 Mar 2024
Dear Aaron,Thank you for reveiw.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding, especially Eleda in the main reception area.
Stayed 4 nights in Sep 2022
Response from The Neri Team on 13 Mar 2024
Dear Michael,Thank you for your words and your review.

10/10 Excellent

Timothy

Stayed 4 nights in Aug 2022
Response from The Neri Team on 12 Mar 2024
Dear Timothy,Thank you for review.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb!!! The transportation arranged by them was terrific. Wouldn’t have been possible without it!!
Stayed 1 night in Sep 2022
Response from The Neri Team on 13 Mar 2024
Dear Bill,We appreciate so much your words and your review.

10/10 Excellent

Timothy

Stayed 1 night in Aug 2022
Response from The Neri Team on 12 Mar 2024
Dear Timothy,Thank you for review.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here! The location is perfect, rooms are clean and spacious, staff is very friendly and accommodating. This place is special.
Stayed 4 nights in Jul 2022
Response from The Neri Team on 13 Mar 2024
Dear Amanda,We are so happy to be your house in Barcelona. Thank you for your words.

10/10 Excellent

Kristin, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from The Neri Team on 12 Mar 2024
Dear Kristin,Thank you for your review.

10/10 Excellent

Claire Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 22 beautiful rooms. The lobby was calm and cool and the staff went above and beyond. All spoke English. The location in the Gothic Quarter was ideal. The roof terrace and plunge pool was a welcome rtreat after sightseeing all day. Beds were wonderfully comfortable, rooms spotless. Lovely large bathrooms with double sink. Mini bar, coffee machine and turn down service. Could not fault the hotel at all.
Stayed 3 nights in Jun 2022
Response from The Neri Team on 13 Mar 2024
Dear Claire Louise,We are so happy to be your house in Barcelona. Thank you for your words.

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect an oasis of calm inside the gothic quarter. Amazing service and the room was spacious and comfortable.
Stayed 4 nights in May 2022
Response from The Neri Team on 13 Mar 2024
Dear Frederic,We are so honored for your words. Thank you very much

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual with a Relais & Chateaux property, the decor was spectacular. The room was well appointed & bed very comfortable. We enjoyed the rooftop oasis with dip pool. Unfortunately there was no response to several attempts to get drink service up there. The service & food quality at breakfast was top notch.
Stayed 2 nights in May 2022

10/10 Excellent

helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022
Response from The Neri Team on 12 Mar 2024
Dear Helen,Thank you for review.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best I have a ever encountered anywhere in the in the world. They see to your every need with a smile on their faces. Look forward to coming back some day.
Stayed 1 night in Apr 2022
Response from The Neri Team on 13 Mar 2024
Dear Julie,Thank you for your review. Thanks so much for your words.

10/10 Excellent

helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Neri is perfectly located in the Gothic Quarter. The proximity to all the shops and restaurants is perfect and just a short walk to El Born. The staff is incredibly helpful and warm. The room is beautiful with high ceilings and soft linens. The bathroom sink I dream of owning one day. Don’t stay anywhere else!
Stayed 1 night in Apr 2022
Response from The Neri Team on 13 Mar 2024
Dear HelenWe are so honored to be your house in Barcelona. Thank you for your words.