Rooftop terrace

Reviews of Grand Hotel Central

5 out of 5
Grand Hotel Central
Via Laietana 30, Barcelona

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1004 reviews" "
Rating 8 - Good. 139 out of 1004 reviews" "
Rating 6 - Okay. 25 out of 1004 reviews" "
Rating 4 - Poor. 5 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Susan Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff courteous and attentive.
Stayed 3 nights in Mar 2024

10/10 Excellent

Camellia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and lovely staff. Loved the terrace
Stayed 5 nights in Mar 2024

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has had a recent major refurbishment. I have stayed here a few times, location is perfect! We found our room was modern and comfortable but dark, especially in the shower. No mirror in the room, Only mirror was in the bathroom. We had to ask for an extra bathrobe and teabags, only one of each left for two of us. Staff however were incredibly helpful, just feel the design of the hotel overall is far too dark for such a beautiful building, not an improvement I feel. Roof bar is a lovely improvement. Major roadworks going on outside of the hotel so taxis found it difficult to drop off. We only like coffee and pastries for breakfast, so went to great coffee shop next door…Great stay otherwise
Stayed 3 nights in Mar 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!!
The staff was friendly and amazing! Loved the nightly, turn down service with chocolates. The bedding and pillows were so comfortable, I could have stayed in bed all day!! The spa was amazing! I swear the masseuse has magic hands because my back and legs were sore for days from all the walking I had been doing...and after the massage I was pain free!! I had food and drinks at the rooftop - food, drinks, service were all wonderful. The location is great and walking distance too many shops, restaurants and attractions. I can't say enough good things about this hotel. I highly recommend it and would def stay here again! Special shout out to the doorman/concierge Juan Carlos who one day ran down the street to hail me a taxi during rush hour and generally went out of his way to be friendly and helpful! Great job!!
Room service - chicken caesar salad....it was delicious!
View from rooftop bar - they were closing but still accomodated me with a glass of wine!!
Chocolates on my bed - nightly turn down service
Cocktail and view from rooftop bar
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to request washcloth everyday should have been in the room.
Stayed 5 nights in Oct 2023

2/10 Terrible

Caroline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel does not deserve a 5-star rating. To start with, the carpet outside our room was stained. It wasn’t dust or it would have been hoovered. Upon entering, the entire room was shrouded in dark: dark walls, one small window in the corner, terrible lighting and a window blind that didn’t allow us to open the window as it was in the way. The bathroom had black walls and terrible lighting with a vertical light smack in the middle of the mirror above the basin so you were unable to see yourself! The loo lid came off every day, the basins didn’t drain, the shower didn’t drain either, the plastic bath overflow came off every day and the towels were frayed. Two of the three lifts did not reach the breakfast room and all the walls had massive scuff marks throughout. The staff however were very friendly and helpful, apart from the monosyllabic robot girl at breakfast who barked orders, without a single smile in 4 days. And breakfast was mediocre. To pay nearly a thousand pounds for a room allows me to expect far better than this sadly and I would therefore never go back or ever recommend this place to anyone. ☹️
Stayed 4 nights in Oct 2023

10/10 Excellent

Smajo, Park Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in Gothic quarter, walking distance to some major attractions. Very nice stuff. Definitely recommend
Stayed 5 nights in Oct 2023

10/10 Excellent

GARY C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were 5 star, roof top deck with pool was an awesome way to enjoy the sunshine while sipping a cold drink...but above all, the hotel staff were fabulous!
Stayed 8 nights in Oct 2023

10/10 Excellent

Maia, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a wonderful location and the rooftop restaurant is amazing. The rooms are not quite as nice as I would have hoped for a five-star hotel. Specifically, the bathrooms are not real rooms, but instead a sectioned-off area with a curtain as a wall. There is a sliding glass door that doesn't fully close for the toilet area, but there is otherwise little privacy. For this reason, the room did not feel luxurious at all, but the lobby and rooftop were very nice and made this stay worth it. The service and staff were absolutely excellent and top notch.
Stayed 3 nights in Oct 2023

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can’t be beat and our room was exactly what we needed after a long day of travel. The beds were comfortable and there were a lot of perks but we didn’t get to use them since we were only staying for one night. Would def stay here again!
Stayed 1 night in Oct 2023

10/10 Excellent

HUSEIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Very close to shops and restaurants as well as many attractions Very clean Staff were very professional and helpful Highly recommended
Stayed 3 nights in Oct 2023

6/10 Okay

Matt

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was lovely, staff was just ok.
Stayed 4 nights in Sep 2023

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near everything, the room was way to small, with the view of old falling apart building, but you can walk everywhere.
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience starting with the location in the Old Town Gothic section of Barcelona. Easy to get around by walking or start by catching a bus to the port/south or main city/north. Great things to see and outstanding restaurants!
Stayed 5 nights in Sep 2023

10/10 Excellent

Joan

Stayed 3 nights in Sep 2023

10/10 Excellent

Zaraith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel has a great customer service, amazing food and a great location!
Stayed 3 nights in Aug 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Zaraith, Thank you for choosing Grand Hotel Central, we are delighted to know you enjoyed your stay with us, the food and our location. It is great to know the service also made your stay better!We really appreciate your positive review. Please do not hesitate to contact us directly if you are ever back in Barcelona, we would love to welcome you back!Warm regards,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Natalia,Thank you for choosing Grand Hotel Central for your stay in Barcelona, we are delighted to know that you had a wonderful stay with us! Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back.Best regards,

10/10 Excellent

steve

Stayed 2 nights in Sep 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Stayed 2 nights in Sep 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Louis, We are delighted to know that you had a wonderful stay with us. We look forward to seeing you again in the near future.Warm regards,

4/10 Poor

qing

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was in poor condition and need major improvements
Stayed 3 nights in Sep 2023

10/10 Excellent

Raymund

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place from the staff to the room. Highly recommended. I never leave reviews but I was so blown away I am leaving one now.
Stayed 2 nights in Sep 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Raymund, Thank you for choosing Grand Hotel Central for your stay in Barcelona. Your kind words and comments are really appreciated. We are happy to know that you enjoyed your stay with us!On behalf of the entire Grand Hotel Central team, we thank you for your visit and look forward to seeing you again in the near future. Warm regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms should have a full length mirror.
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sky bar and the friendly staff made the stay.
Stayed 5 nights in Sep 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear David, Thank you for choosing Grand Hotel Central for your stay in Barcelona. Your possitive review is kindly appreciated. It is great to know that you had a wonderful stay with us!On behalf of the entire Grand Hotel Central team, we thank you for your visit and look forward to seeing you again in the near future. Warm regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property location was amazing and the restaurants and bars at this location were wonderful and served great food and cocktails. The hotel staff was incredibly accommodating and friendly. I did have an issue with the wifi when I used it for a call, but otherwise this was an amazing stay.
Stayed 4 nights in Sep 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Chris, Thank you for choosing Grand Hotel Central, we are delighted to know you enjoyed your stay with us and it is great to know the service also made your stay better! On behalf of the entire Grand Hotel Central team, we thank you for your visit and look forward to seeing you again as our guest in the near future. Warm regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from reservas on 8 Sept 2023
Dear Guest, Dear Guest, Thank you for your comments and we look forward to welcoming you in the near future. Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Gina

Stayed 4 nights in Aug 2023
Response from Grand Hotel Central on 1 Oct 2023
Dear Gina, We are delighted to know that you enjoyed your stay with us! We look forward to seeing you again in the near future.Warm regards,

6/10 Okay

Michael

Travelled with family
Disliked: Amenities
This property is ok, the pool area is nice but staff are scarce and don’t come around very often, we sat and watched a family sit down wait without any one coming to serve them for about 20min then got frustrated and left. We also waited for ever to get service and once they came we didn’t see them for a long time, I’d recommend another hotel or Airbnb depending on what your after.
Stayed 2 nights in Aug 2023
Response from Jaime Estellés on 31 Aug 2023
Dear Michael, Thank you for taking the time to share your review. I am sorry to read that the slow service at the Skybar let you down and your overall view of the hotel became negative due to an unfortunate service. I will be passing your comments to our FB Manager who will address accordingly. We hope you can give us another chance. Best regards

10/10 Excellent

GUILLERMO

Stayed 4 nights in Aug 2023
Response from reservas on 31 Aug 2023
Dear Guest, Thank you for staying with us, and we hope to see you again in the near future. Best regards,Grand Hotel Central Barcelona

10/10 Excellent

Maria, Hialeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Response from reservas on 11 Aug 2023
Dear guest, We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.Warm regards,Grand Hotel Central Barcelona

10/10 Excellent

Morgan

Stayed 3 nights in Aug 2023
Response from reservas on 30 Aug 2023
Dear guest, Thank you for staying with us and we look forward to seeing you again in the near future.Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Nicholas

Travelled with partner
Liked: Amenities
Rooftop was amazing. Hotel was very clean and had great service and staff. Would definitely stay again. Location was also perfect.
Stayed 4 nights in Aug 2023
Response from reservas on 10 Aug 2023
Dear guest, Thank you for your comments, and we are glad to hear that you enjoyed your stay with us. We look forward to welcoming you in the near future.Best regards, Grand Hotel Central Barcelona

10/10 Excellent

Melinda

Stayed 4 nights in Jul 2023
Response from reservas on 25 Aug 2023
Dear guest, Thank you for your message and we hope you enjoyed your stay with us. Best regards,Grand Hotel Central Barcelona

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Reservas on 1 Aug 2023
Dear Guest,Thank you for your comments and we hope you enjoyed your stay with us. We look forward to welcoming you in the near future.Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Raynie

Stayed 1 night in Jul 2023
Response from reservas on 21 Aug 2023
Dear guest, Thank you for your comments and we hope you had an excellent stay with us.Warm regards,Grand Hotel Central Barcelona

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel centrally located near Gothic Quarter.
Stayed 4 nights in Jul 2023
Response from reservas on 31 Jul 2023
Dear Guest, Thank you for your comments and we are very pleased to hear that you had a wonderful stay with us. We look forward to welcoming you back in the near future.Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Nooshin

The best
Stayed 2 nights in Jul 2023
Response from reservas on 28 Jul 2023
Dear guest, Thank you for your comments and we are glad to hear you had a pleasant stay with us. Warm regardsGrand Hotel Central

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service!
Our experience was great. The staff was extremely attentive. I called ahead about renting a wheelchair and walker for my wife to use and they sent me to a great local outfit that delivered both to the hotel. Then the lobby staff were great at stowing the wheelchair and bringing it out as we needed it. I was also impressed with how the housekeeping staff were able to clean our room as late as dinner time if we had the do not disturb sign on for most of the day. The service was just incredible. And the location could not be beat. Barcelona has so many hotels but I doubt few could compare for proximity to the best attractions, shops and the beach.
Stayed 4 nights in Jul 2023
Response from reservas on 31 Jul 2023
Dear Paul, Thank you for your comments, they help us a lot to keep improving our service day by day and we are very happy to hear that you had a wonderful stay with us. We look forward to welcoming you back to Barcelona in the near future!Best regards, Grand Hotel Central Barcelona

10/10 Excellent

Mylene

Wonderful stay and beautiful Barcelona.
Stayed 4 nights in Jul 2023
Response from Reservas on 20 Jul 2023
Dear Guest,Thank you for your comments and we look forward to welcoming you back in the near future.Best regards,Grand Hotel Central Barcelona

10/10 Excellent

Carlus

Stayed 2 nights in Jul 2023
Response from Reservas on 8 Aug 2023
Dear guest, Thank you for staying with us and we hope to see you again in the near future.Warm regards,Grand Hotel Central Barcelona

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel & location!
Excellent hotel! Location was fantastic, clean and modern design, great amenities, comfy bed, friendly and helpful staff. I did have some trouble with the WiFi connection, but the front desk helped me resolve matters quickly. Wish I had one more day to try the spa, but I chose to explore Barcelona instead. Enjoyed the Pool/Sky bar— wonderful views, food/drink and atmosphere! Definitely recommending Grand Hotel Central to family and friends.
Stayed 4 nights in Jul 2023
Response from reservas on 17 Jul 2023
Dear Molly, Thank you for your kind words and we are pleased to hear that you had a wonderful stay. We look forward to seeing you again in the near future.Best regardsGrand Hotel Central Barcelona

8/10 Good

Rosalee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop bar and pool were fantastic. The wifi was not always working. Rooms were very small but staff was congenial and helpful.
Stayed 1 night in Jul 2023
Response from reservas on 12 Jul 2023
Dear guest, Thank you for your comments and for staying with us. We look forward to welcoming you in the near future!Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Reservas on 12 Jul 2023
Dear guest, Thank you for your comments and for staying with us. We look forward to welcoming you in the near future!Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Samuel, New York

Nice Hotel Good rooftop bar
Stayed 1 night in Jun 2023
Response from Reservas on 4 Jul 2023
Dear guest, Thank you for your comments and we hope you enjoyed your stay with us. We look forward to seeing you again in the near future. Best regards,Grand Hotel Central

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect from start to end!
I can not speak highly enough of this amazing hotel. From check in to check out the staff and hotel was amazing! We were able to check in early, they made my birthday special, and check out was great. Breakfast was perfect for us with a great array of items including fresh juice. Location is perfect for exploring the city especially the Gothic Quarter. Bistro Helena was amazing and highly recommend the tasting menu with sommelier. 100% will be staying again in the future.
Stayed 2 nights in Jun 2023
Response from reservas on 5 Jul 2023
Dear Ms.Bright, Thank you for your kind words and comments. We are delighted that you enjoyed your stay with us, and that you had a very special birthday. On behalf of the entire Grand Hotel Central team, we thank you for your visit and look forward to seeing you again as our guest in the near future. Warm regards, Grand Hotel Central Barcelona

10/10 Excellent

michael

Stayed 2 nights in Jun 2023
Response from reservas on 12 Jul 2023
Dear guest, Thank you for your comments and for staying with us. We look forward to welcoming you in the near future!Best regardsGrand Hotel Central Barcelona

10/10 Excellent

Supranamaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & comfy in the heart of Barcelona
The hotel was in the heart of the old part of Barcelona and was close to the metro station. It was cozy and comfortable.
Stayed 5 nights in May 2023
Response from reservas on 15 Jun 2023
Dear Guest, Thank you for your comments, we are glad you had a pleasant stay and we are looking forward to welcoming you back in the near future!Best regardsGrand Hotel Central

10/10 Excellent

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel with wonderful service. Everyone is very polite and they make sure you are satisfied.
Stayed 2 nights in Jun 2023
Response from reservas on 15 Jun 2023
Dear Guest, Thank you for your comments, we are glad you had a pleasant stay and we are looking forward to welcoming you back in the near future!Best regardsGrand Hotel Central