Dear Denise,We appreciate that you took the time to share your experience with us.We regret to hear that our location did not meet your expectations and apologize for any inconvenience this may have caused. Additionally, we are truly sorry to learn that our culinary offerings did not align with your tastes, particularly regarding the use of olive oil which is a staple in Mediterranean cuisine. Please know that we do offer a variety of food options to cater to different dietary preferences and intolerances.We are, however, pleased to note that you found your room to your liking and that our staff made a positive impression with their pleasant service. We strive to ensure that our guest rooms provide a comfortable and enjoyable environment, and it is rewarding to hear that this aspect of your stay was satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Melanie Lell, Guest experience Manager

Dear Mineshkumar, Thank you very much for your kind feedback.It is heartening to learn that our prime location, close to Ramblas Poblenou with its vibrant bars and restaurants, as well as the convenience of nearby transport options, significantly contributed to your positive experience. We are also pleased to hear that our various dining establishments met your expectations, providing a diverse and enjoyable culinary experience.We appreciate your kind words about our professional and friendly staff, which reflects our commitment to service excellence. Your recognition of the cleanliness and condition of Occidental Atenea Mar - Adults Only underscores our dedication to maintaining high standards. We have taken note of your ratings on room amenities and service and are constantly striving to improve in all areas to ensure the utmost satisfaction for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager

Dear Marc,Thank you for your review.We are delighted to know that you found our hotel amazing and appreciated its excellent location. Your perception about the cleanliness of your room, the general condition of our hotel, the service provided by our team and the amenities we offer are truly encouraging. We pride ourselves on maintaining high standards and it is gratifying to see these efforts reflected in your experience.We hope you can repeat with us on other dates so you can enjoy our wonderful pool and its views.Best regards,Melanie Lell, Guest experience Manager

Dear John,Thank you for your review.We regret to hear that you were disappointed by the absence of a mini bar and balcony, and that our pool area was not available for use during your stay. We understand that these features contribute significantly to the comfort and enjoyment of our guests' stays. While our hotel does not offer balconies, we do strive to provide a range of amenities and services that cater to our guests' needs, including a pillow menu for enhanced bed comfort and a variety of dining options for a delightful culinary experience.We are thrilled to hear your positive remarks regarding our well-presented hotel, attentive staff, and the exceptional breakfast buffet. Our team takes great pride in maintaining a high standard of cleanliness and providing outstanding service to ensure a memorable stay for all our guests.We hope to welcome you back in the future.Best wishes,Melanie Lell, Guest experience Manager

Dear Lloyd,Thank you very much for your kind feedback.We are truly delighted to hear that our staff made a positive impression with their friendliness and that the cleanliness of your room met your 100% satisfaction. It's also rewarding to know that our services were highly appreciated. We note your ratings regarding the hotel condition and room amenities, and while we consistently strive for excellence, feedback like yours is instrumental for our continuous improvement.We're glad that the overall service provided by our team met your expectations and that the amenities contributed to a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager

Dear Rita,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our service to be excellent; our team strives to provide the best possible experience for our guests. We do apologize that the pool area was not available during your stay; please know that the pool and lounge open seasonally, weather permitting, to ensure the best experience for our guests. Regarding the condition of the windows, we appreciate you bringing this to our attention, and we will certainly look into ensuring that all aspects of our guest rooms are up to our high standards. We understand that the cleanliness and condition of the hotel play a crucial role in the comfort of our guests, and we are committed to maintaining these at all times.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Eliezer Troya, Deputy Manager

Dear Fred, Thank you very much for your kind feedback.We're thrilled to hear that the breakfast was excellent and that you found our location convenient for exploring the city. It's wonderful to know that our commitment to cleanliness, hotel condition, and service met your expectations, and that you appreciated the amenities provided in your room.We look forward to welcoming you back for another memorable experience.Best wishes,Marina Solanas, General Manager

Dear Ibrahima, Thank you very much for your kind feedback.We're delighted to hear that our location provided the tranquility and proximity to the beach you desired, enhancing your stay. It's also great to know that our room service menu met your expectations, offering a variety of choices for your convenience. Our team takes pride in delivering welcoming service, and your acknowledgment of their efforts is truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Eliezer Troya, Deputy Manager

Dear Manoj, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our great staff and the beautiful views from our rooms. Our team works hard to provide a comfortable and welcoming atmosphere, and it's always rewarding to know that our efforts have been appreciated. We're also glad that you found our rooms to be clean and well-equipped, as we strive to offer a pleasant stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Eliezer Troya, Deputy Manager

Dear Todd,Thank you for taking the time to share your feedback.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that this is not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay. We also encourage you on a future occasion to inform our team of any issues or concerns so that we may intervene immediately.Thank you for your insights regarding our buffets, although we regret learning that we weren't able to meet your culinary preferences on this occasion, please rest assured that your comments will be shared with our Chefs to enhance future dining experiences for our guests.We are sorry if you found some wear and tear in your room. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable.We hope you will consider staying with us again in the future. Best regards,Eliezer Troya, Deputy Manager

Dear Jennifer, Thank you for your positive feedback.We are delighted to hear that you enjoyed your ocean view room! Our hotel takes pride in offering a variety of room types with stunning views, including sea views, to ensure our guests have a memorable stay. It's great to see that you were satisfied with the room cleanliness, hotel condition, and room amenities. We strive to provide a comfortable and well-equipped environment for our guests to enjoy.We look forward to welcoming you back on a future occasion. Best regards,Melanie Lell, Guest experience Manager

Dear Alan, Thank you for your review.We are glad to hear that you enjoyed our swimming pool, dining areas for breakfast, and the fitness center. Our hotel indeed offers a variety of facilities for our guests' convenience and comfort. We appreciate your feedback on the location and would like to mention that our hotel is just a short walk from a metro station, which connects to the city's main points of interest. Additionally, there is a bus stop opposite the hotel for easy access to central Barcelona. We apologize for the issues you encountered with the bed sheet and water pressure in the bathroom. Our team is committed to providing a clean and comfortable stay, and we will address these concerns to ensure a better experience for our future guests. We also understand the importance of having a well-functioning bathroom, and we will look into the water pressure and drainage issues you mentioned.We hope to welcome you back in the future. Best wishes,Melanie Lell, Guest experience Manager

Dear John, Thank you very much for your kind feedback.We are delighted to hear that you found our location to be perfect for your needs, with easy access to the beach, city, and shopping. It's great to know that you appreciated the cleanliness of your room and the amenities provided. Our team strives to offer excellent service, and we're glad that you had a positive experience with us. We noticed that you rated our hotel condition at 80%. We continuously work on maintaining and improving our facilities to ensure a comfortable stay for our guests. If you have any specific suggestions or concerns, please feel free to share them with us.We look forward to welcoming you back for another memorable experience. Best wishes,Melanie Lell, Guest experience Manager

Dear Martin, Thank you for your review.Our team strives to provide a comfortable and enjoyable stay for all our guests. We apologize for the inconvenience you faced with the bathroom basin and the unavailability of face wash cloths. We have addressed these concerns with our housekeeping team to ensure better service in the future. Regarding the pool access, the door should not have been locked during the pool's operating hours. In addition to making it possible for our maintenance staff to perform their duties, these hours are in accordance with lifeguard regulations to guarantee the safety of our guests.We hope to welcome you again in the future. Best regards,Melanie Lell, Guest experience Manager

Dear Israel, Thank you very much for your kind feedback.We are thrilled to hear that you found our property clean, modern, and well-equipped with amenities. Our close proximity to the beach is indeed one of our key features, and we are glad you enjoyed it. Our dedicated team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Eliezer Troya, Deputy Manager

Dear Kevin, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel clean and modern, and that you appreciated our close proximity to the beach. It's great to know that you also enjoyed the convenience of the nearby metro station, making it easy for you to explore the city.We look forward to welcoming you back for another memorable experience. Best wishes,Melanie Lell, Guest experience Manager

Dear Sae, We appreciate that you took the time to share your experience with us.We are glad to hear that you found our room cleanliness and service to be satisfactory. We appreciate your kind words and will continue to strive for excellence in these areas. We apologize for the inconvenience you experienced during check-in and the slippery bathroom. We understand that waiting for a long time can be frustrating, and we are constantly working to improve our check-in process. As for the bathroom, we take the safety of our guests very seriously and will look into this issue to ensure it is addressed. We also encourage guests to notify our staff of any concerns during their stay so we can promptly assist and provide a solution.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Melanie Lell, Guest experience Manager

Dear Michelle, We appreciate that you took the time to share your experience with us.We are glad to hear that you appreciated the cleanliness of your room. However, we regret to learn about your concerns regarding the pool and the air conditioning in the hallways and elevators. Our pool is designed with hydromassage chairs for relaxation, and we apologize if the depth and the knobs on the bottom were not to your liking. We will take your feedback into consideration for future improvements. As for the air conditioning, we strive to maintain a comfortable temperature throughout the hotel, and we apologize if it was not up to your expectations in certain areas. Regarding the restroom by the pool, we appreciate your feedback and will ensure that our team addresses any issues to enhance our guests' experience. Your satisfaction is important to us, and we value your input.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Melanie Lell, Guest experience Manager

Dear Guest, We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our amazing room views and accommodations, as well as the warm welcome from our staff upon your arrival. We strive to provide a comfortable and memorable stay for all our guests. We apologize for any confusion regarding the complimentary drinks and charges during your stay. We understand how this could be frustrating... We encourage you to reach me, or if you give me your phone number I can call you to send you the invoice and understand what happened exactly... I will be more than happy to assist you in clarifying any charges. We appreciate your feedback and will use it to improve our services and guest experience. Once again, thank you for your valuable comments.Once again, thank you for your valuable comments.We look forward to welcoming you back. Best wishes,