Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Plymouth mass

Awesome oceanfront property

Posted 21-May-2015
Great experience and a clean, comfortable, excellent oceanfront location. Staff's efforts are very much directed toward your comfort any time of day. Food was terrific, whether in the reservation only restaurant, or the nightly dinners, or the buffets.
5 out of 5
Recommended
for Families
by A verified travellerfrom Guelph, Ontario

Excellent Hotel .

Posted 14-May-2015
Pros: Friendly staff , good food great beach , loved the waves
Location: Tour of the Island was great .
Our stay for 7 days at Turtle Beach Resort was fantastic. Great service, you have the option of staying at the pool or walk 50 feet and you are on the beach. Friendly staff at all levels and food was amazing.
3 out of 5
by A verified traveller

Great position, a little dated.

Posted 08-May-2015
Pros: Beach staff really friendly compared to the majority of serving staff, position and outlook of hotel.
Cons: Staff - not very attentive. Food was average. Hotel room needed updating.The cost of a transfer organised through the hotel is 65usd, a taxi 15usd.
Location: Close to the airport - Lawrence Gap nearby otherwise tour/hire car/taxi required to explore the island.
We went to celebrate our friends wedding which was run extremely well with the food being excellent. We loved the location and beach although you have to be a strong swimmer to go in the surf as it is generally very rough. We found the hotel room outdated with annoying faults, leaking shower, no hot water sometimes, no accessible power points - our friends who had the same room description had a much bigger room with walk in wardrobe etc. The most disappointing thing was the attitude of staff, very blunt and not at all attentive. One exception was the pool staff and Captain Sam, Ricki etc that manned the beach hut - all of them were great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-May-2015
Fabulous staff, excellent food and drinks and a great atmosphere. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom

Excellent hotel and wonderful staff

Posted 02-May-2015
This is a first class hotel which exceeded our expectations. The hotel staff were outstanding and really went the extra mile to make sure our holiday was just perfect. The food was excellent and the nightly entertainment was very good, all set in a clean, peaceful and beautiful beach side location.
3 out of 5
by A verified traveller

More like 3 star

Posted 22-Mar-2015
Friendly employees, beautiful sea, room needed refreshing. Shower leaked all the 10 days we were there even after telling 3 people about it. Not good following through. Food typical for all inclusive nothing special. Price is too high for service.
3 out of 5
by A verified traveller

Nice hotel just not luxury

Posted 15-Mar-2015
Nice people and good property, just know that if you are used to higher end 4 and five star resorts like four seasons or other boutiques this hotel will fall short of those experiences.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel staff was great beach under constructio

Posted 19-Jan-2015
great country hotel location close to various locals
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, On

Overall nice trip..but don't think we'd return

Posted 18-Jan-2015
My boyfriend and I stayed from January 10 to 17 and had a nice week...1st thing we were not contacted before we got there to say there were major renovations at the resort right next door and that the beach was partially closed and that there were heavy equipment working 12+ hrs a day that we could see and hear. We were offered another hotel when we got there but it was too far away since we had family close by. The bed was a little uncomfortable and was surprised no mini bar even soft drinks in room..the pools were beautiful but drink service around the pool was poor. They say room service is included but don't mention until you get there that they charge $7.50 us to deliver it. The staff are extremely friendly and the food is fantastic...as far as entertainment goes. .little to none..there was some 3 or 4 nights during supper but come 9:30 or 10pm this place is dead quiet. For the price vs going to Mexico or Cuba don't think we'd go back..
3 out of 5
by A verified traveller

Overpriced

Posted 06-Jan-2015
Very expensive - food as all inclusive not worth price - staff average - you can stay at villa d'este in Italy for this price