Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Posted 11-Mar-2015
Greta experience, perfect distance to the gondol. Spa was fantastic.
Comment from Hotel Management
13-Mar-2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for choosing Kempinski Hotel Grand Arena Bansko for your latest ski vacation in Bansko! You kind words of appreciation regarding our location, spa facilities and your overall experience at the hotel give us all great pleasure. Moreover, they motivate us to strive to furthermore enhance the value of the luxury product and services, which we offer to our treasured guests. We are sincerely looking forward to your next visit! With warmest regards from the winter capital of the Balkans, Athanassios N. Manos General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Er

Perfect hotel and stuff.

Posted 09-Feb-2015
Was a great holiday with Kempinsky grand arena Bandko.
5 out of 5
Recommended
for Families
by A verified traveller

Wonderful experience!

Posted 25-Dec-2014 on Hotels.com
Amazing! Have visited in the summer and winter and will keep coming back! Appreciate the great customer service that Kempinski offers. The spa services are some of the best I have experienced!
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 26-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, Canada

My favorite hotel in all of Bulgaria!

Posted 21-Sep-2014
Pros: The location is simply fantastic - the view is unobstructed to the mountain. It's super quiet yet very luxurious.
Cons: I chose to self-park my rental car and each time I would leave the hotel I had to warn the reception to lift the parking gate. Automation?
Location: Hike to the Pirin mountain peak called Vihren. From the chalet, it takes 5.5 hours to go up and back down. It is well worth it!!
We stayed in an outstanding corner suite which had a large balcony with a fantastic view towards the mountain Pirin. All windows in the room can be opened which is great. The room was massive and had a dining table and area too. The bathroom was outstanding and massive with both a shower cabin and bathtub. The hotel offers a wonderful breakfast buffet where staff will also prepare you unlimited omelets, egg dishes, crepes, espressos, champagne, freshly squeezed juices, etc. This hotel is truly on a world-class scale!
5 out of 5
Recommended
for Families
by Tihomir

This traveller left a rating score only Posted 31-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 01-Apr-2014 on Hotels.com
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 18-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Families
by Slavchofrom Skopje, Macedonia

good hotel close to the ski gondola

Posted 16-Mar-2014
Pros: position and all other services - garage, internet, restaurants, shops
Cons: Isolation of the rooms and working of the disco near the rooms.
Location: Location was the most important thing for us and I must say that Bansko become nice little town.
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 08-Mar-2014 on Hotels.com
Everything was perfect !!Nikola at the ski room was very helpfull guy !