Ratings based on 26 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 18-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Families
by Slavcho from Skopje, Macedonia

good hotel close to the ski gondola

Posted 16-Mar-2014
Pros: position and all other services - garage, internet, restaurants, shops
Cons: Isolation of the rooms and working of the disco near the rooms.
Location: Location was the most important thing for us and I must say that Bansko become nice little town.
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 08-Mar-2014 on Hotels.com
Everything was perfect !!Nikola at the ski room was very helpfull guy !
4 out of 5
Recommended
for Everyone
by A verified traveller

Best in Bansko

Posted 24-Feb-2014
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.
5 out of 5
Recommended
for Business Travellers
by Anna from London

Amazing hotel to stay

Posted 17-Feb-2014 on Hotels.com
Great location, service, room, food, facilities, and view - well worth the price!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great value, great stuff

Posted 12-Feb-2014
The reception stuff are great, the facilities are great
5 out of 5
Recommended
for Families
by PB from London

Great Service

Posted 15-Dec-2013 on Hotels.com
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

One of the best, if not the best, in Bansko.

Posted 18-Nov-2013
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend stay

Posted 28-Sep-2013
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.
5 out of 5
Recommended
for Everyone
by Allen from Washington, DC

Great Hotel and Staff

Posted 03-Sep-2013
Pros: Amenities and friendly staff
Cons: Nothing
Location: In the summer, take the ski lift to the top of the slopes. Great views. Enjoy the free multiple saunas and snow room. Multiple pool areas.
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.