Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, Canada

My favorite hotel in all of Bulgaria!

Posted 21-Sep-2014
Pros: The location is simply fantastic - the view is unobstructed to the mountain. It's super quiet yet very luxurious.
Cons: I chose to self-park my rental car and each time I would leave the hotel I had to warn the reception to lift the parking gate. Automation?
Location: Hike to the Pirin mountain peak called Vihren. From the chalet, it takes 5.5 hours to go up and back down. It is well worth it!!
We stayed in an outstanding corner suite which had a large balcony with a fantastic view towards the mountain Pirin. All windows in the room can be opened which is great. The room was massive and had a dining table and area too. The bathroom was outstanding and massive with both a shower cabin and bathtub. The hotel offers a wonderful breakfast buffet where staff will also prepare you unlimited omelets, egg dishes, crepes, espressos, champagne, freshly squeezed juices, etc. This hotel is truly on a world-class scale!
5 out of 5
Recommended
for Families
by Tihomir

This traveller left a rating score only Posted 31-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 01-Apr-2014 on Hotels.com
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 18-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Families
by Slavchofrom Skopje, Macedonia

good hotel close to the ski gondola

Posted 16-Mar-2014
Pros: position and all other services - garage, internet, restaurants, shops
Cons: Isolation of the rooms and working of the disco near the rooms.
Location: Location was the most important thing for us and I must say that Bansko become nice little town.
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 08-Mar-2014 on Hotels.com
Everything was perfect !!Nikola at the ski room was very helpfull guy !
4 out of 5
Recommended
for Everyone
by A verified traveller

Best in Bansko

Posted 24-Feb-2014
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.
5 out of 5
Recommended
for Business Travellers
by Annafrom London

Amazing hotel to stay

Posted 17-Feb-2014 on Hotels.com
Great location, service, room, food, facilities, and view - well worth the price!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great value, great stuff

Posted 12-Feb-2014
The reception stuff are great, the facilities are great
5 out of 5
Recommended
for Families
by PBfrom London

Great Service

Posted 15-Dec-2013 on Hotels.com
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.