Superior room with extra bed | Minibar, in-room safe, desk, soundproofing

Reviews of Citin Pratunam Bangkok Hotel by Compass Hospitality

3 out of 5
Citin Pratunam Bangkok Hotel by Compass Hospitality
117 Soi Chunladit, Thanonphayathai, Ratchathewi, Bangkok, Bangkok

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 667 reviews" "
Rating 8 - Good. 294 out of 667 reviews" "
Rating 6 - Okay. 167 out of 667 reviews" "
Rating 4 - Poor. 59 out of 667 reviews" "
Rating 2 - Terrible. 35 out of 667 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The A/C did not cool but the reason for the low stars is because they are crooks. They charged us $20 US for an old sheet that had some tiger balm on a corner which could wash out with soap. DO NOT RECOMMEND they will try to nickel & dime you. You basically can sweat on those raggedy sheets.
Stayed 1 night in Feb 2024

8/10 Good

Katharina

Travelled with family and small children
Liked: Cleanliness, staff & service
No microwave
Stayed 5 nights in Jan 2024

6/10 Okay

Simer preet

Liked: Cleanliness, amenities
Property common areas are new but rooms and batherooms are old. i fell its pricy for what it offer. Staff is good and responsive.
Stayed 4 nights in Dec 2023

8/10 Good

Marian Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Dec 2023

8/10 Good

Marian Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, close to so many interesting things.
Stayed 5 nights in Nov 2023

6/10 Okay

Katherine

Stayed 2 nights in Nov 2023

2/10 Terrible

Gillian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toothbrush or toothpaste. No slippers despite website stating there is. Air con wasn’t cold enough bedsheets were dirty. Wasn’t even a phone for me to call for reception. Wifi was poor. The water from the tap turned into rusty water a few time during bath. A very poor hotel and grab drivers didn’t want to come in as hotel was in alley had a difficult time getting grab.
Stayed 3 nights in Aug 2023

8/10 Good

Kristina Hsiu Chin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned above that i likes. What i dont like is the hotel Air con is loud n the toilet basin tap is moving.
Stayed 5 nights in Jul 2023

8/10 Good

chaim

Stayed 4 nights in Jul 2023

10/10 Excellent

Ganung

Stayed 3 nights in Jun 2023

8/10 Good

Anna Lyn

Stayed 5 nights in Jun 2023

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is sort of in a dead end road so cab drivers refuse to drive in to drop off. They will drop off at the main road area and you will need to walk in.
Stayed 3 nights in May 2023

10/10 Excellent

Eh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 3 nights in Apr 2023

10/10 Excellent

Lang Peng Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Mar 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Shoua

Travelled with family
Liked: Staff & service
The location was convenient and surrounded by plenty of restaurants, massage parlors, shops, etc.
Stayed 1 night in Jan 2023

8/10 Good

Nur aziza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Danny

4/10 Poor

WoShi Wdy

Travelled with family and small children
Liked: Staff & service
Room was totally different from the photos I have booked.. requested both queen size bed for connecting both rooms.. ended up only 1 room with 1 queen size bed and another room with 2 single size bed..

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. The staff are approachable, panctual when we need something and has pleasing personality.
Stayed 2 nights in Nov 2022

4/10 Poor

Kristina

Travelled with group
Disliked: Staff & service
Staff not friendly. No smiling. No toothbrush set. This is my 2nd times staying at this hotel. I think i will try others hotel. Scissor also dont have. Everything ask we all go buy.
Stayed 4 nights in Oct 2022

2/10 Terrible

Derek

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is too hard, room aircon control is spoil, no switches in the room , no ice in the hotel.wouldn’t go back & stay again.
Stayed 10 nights in Oct 2022

10/10 Excellent

MA LOURDES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, price is cheap, clean, friendly atmosphere, location is the heart of shopping area. ❤️
Stayed 6 nights in Oct 2022

10/10 Excellent

Guo Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citin Pratunam Family trip
Overall ok since the price is what u paid for. Make up room no vacuuming or mopping. Toilet only have their refillable shampoo and shower bottles, shower cap, a piece of soup and ear buds w 1 toilet toll. Nothing else. No slippers, toothbrush, shaver, comb. If u want a more comfy and luxury stay, this will not be ur choice but for budget stay yes its ok and 7-11 is just below ur tower 2 Tower 1 few steps away is the lobby for chk in and out. Step out of tower 2 along the way out, its all food and night / morning market shops. But a distance away from Platinum mall. If u are ok to walk, it is still consider a good cheap location. 😊
Deluxe twin room
Deluxe twin room
Deluxe king room entrance
Deluxe king room bathroom
Stayed 4 nights in Sep 2022

2/10 Terrible

Tan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not take scoot anymore as my mother can't fly due to fall with medical letter and submitted to scoot for refund as asked by service center, till now not a single reply..... 😡😡😡!!!!
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great. Very helpful staff and the location is in the heart of Pratunam Market.
Stayed 1 night in Feb 2020
Response from Mark on 6 Feb 2020
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you enjoyed the service from our staff. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The air con is noisy Can’t sleep at night The rest is ok
Stayed 5 nights in Jan 2020
Response from Mark on 31 Jan 2020
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We note your comment about A/C to improve Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

AHMED

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Spent 9 days, staffs are friendly and area is really crowded and its best for shopping in Pratunam Market. Breakfast is really delicious and overall the staying was great.
Stayed 9 nights in Jan 2020
Response from Mark on 20 Jan 2020
Dear Mr. Ahmed, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you enjoyed this stay. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport rail station and street foods. Convenient.
Stayed 4 nights in Jan 2020
Response from Mark on 14 Jan 2020
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you enjoyed this stay. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

SAY KEEN

Liked: Staff & service
You need to request for bath towels and tissues of which guests would always expect them to be available the moment they check into the rooms. Other than that the staff are helpful and friendly.
Stayed 4 nights in Dec 2019
Response from Mark on 30 Dec 2019
Dear Mr. Say Keen, It was a great pleasure having you stay at Citin Pratunam. Thank you for sharing your feedback about your stay experience with us. We are very happy to know that you enjoyed the service from our staff. We note your comment about towels and tissues to improve further also. Once again, thank you very much for staying with us. We look forward to welcoming you again in the future. Best regards, Mark-Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
(1) There are many street hawkers and people outside the hotel both day and night.. Even the tuk tuk and grabs taxi cannot locate and have difficulty in driving through the small alleys (2) The hotel's tuk tuk did not send us to the shopping mall and BTS as was told. They send us out of the alley and still needs to walk quite a distance to the BTS or shopping mall.. (3) The airport link MRT is behind the hotel but you have to walk along the railway track, Imagine you have a hard time to carry hard luggage and drag it on the pebbles.
Stayed 3 nights in Dec 2019
Response from Mark on 23 Dec 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location n I don't like the breakfast is vegetarian n free transport so near n don't like don't have 2way transport from airport n go airport
Stayed 4 nights in Dec 2019
Response from Mark on 20 Dec 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Near to our target destination, convenient lkasndf;na;rne;nflfn;ane f;jan;ijienflan;fknaejpin
Stayed 5 nights in Dec 2019
Response from Mark on 20 Dec 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

10/10 Excellent

Yap, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres vegetarian breakfast and staff was helpful. And free tuktuk service to nearby. Only problem was finding the hotel from the mtr station.
Stayed 3 nights in Dec 2019
Response from Mark on 11 Dec 2019
Dear Ms. Yap, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you enjoyed our vegetarian breakfast and service from our staff. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Mark on 7 Dec 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Mark on 6 Dec 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from Mark on 19 Nov 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Stephen

Stayed 3 nights in Nov 2019

6/10 Okay

Aml, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Location is okay. About 10-15 min walking distance to Platinum mall and BTS station. However, our room light and aircon was weak. Had to adjust the aircon several times and it was still weak. 1 or 2 of the lights kept off/on on its own. Wasn’t really bothered by that but it does affect our overall stay satisfaction. The toilet is also very small. The toilet bowl is literally behind the door. Otherwise, good location with good price.
Stayed 3 nights in Oct 2019
Response from Mark on 30 Oct 2019
Dear Ami, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

6/10 Okay

Mdm, Singapore

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Initially, I wanted to book another hotel near the same area but my hubby insisted to book Citin cause we had lovely memories when we were staying here 7 yrs ago when we came to Bangkok with my father in law, my in law love the friendly staff and the convenient of food along the street. This time we brought along my mother in law and we wanted her to experience the same as what my father in law had. We were disappointed, compare 7 yrs ago and now the hotel indeed was very run down. Despite having shower screen in the toilet, the shower water overflow and it makes the whole toilet messy and wet after a shower . The hot water was not working properly too. The bed was not comfortable. My daughter told me she found bugs after we check out . We booked 2 rooms and 1 room had aircon issue which it will blow hot air after it got too cold. In short, it was an unpleasant stay and all the good memories we had on this hotel was depleted.
Stayed 2 nights in Oct 2019
Response from Mark on 30 Oct 2019
Dear Mdm, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

6/10 Okay

Verified traveller

Travelled with group
Room was ok, we were placed at their tower 2. No reception at tower 2. Breakfast buffet is bad, all vegetarian and little varieties. Shld have stated before booking.
Stayed 3 nights in Oct 2019
Response from Mark on 22 Oct 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

ELSON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet is vegan which varieties are limited. Practically nothing to we like to eat except white toast. Zzz
Stayed 4 nights in Oct 2019
Response from Mark on 15 Oct 2019
Dear Elson, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Mark on 27 Sept 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you enjoyed this stay. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Mark on 23 Sept 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us, Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

4/10 Poor

ស៊ាង

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Mark on 18 Sept 2019
Dear ស៊ាង, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Location in the heart of shopping district.
Stayed 4 nights in Sep 2019
Response from Mark on 13 Sept 2019
Dear sir, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not recommended Is old style Hotel, location is great. Won't stay next time.
Stayed 3 nights in Sep 2019
Response from Mark on 10 Sept 2019
Dear Dawn, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We apologize for any inconvenience caused this time. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,

8/10 Good

Zhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel outside got many delicious food to eat and the staff is very polite. Wonderful experience
Stayed 4 nights in Aug 2019
Response from Mark on 6 Sept 2019
Dear Zhi, It was a great pleasure having you stay at Citin Pratunam. Thank you for your feedback about your stay experience with us. We are very happy to know that you had a wonderful stay. Once again, thank you very much for staying with us. We look forward to welcoming you back again in the future. Best regards,