Outdoor pool, pool umbrellas, pool loungers

Reviews of Centara Grand at CentralWorld

5 out of 5
Centara Grand at CentralWorld
999/99 Rama 1 Road, Pathumwan, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1004 reviews" "
Rating 8 - Good. 317 out of 1004 reviews" "
Rating 6 - Okay. 68 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siok Mien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Central World shopping mall. Room is clean and big enough. Took the welcome drink this time and enjoyed.
Stayed 4 nights in Mar 2024
Response from CGCWQM on 21 Mar 2024
With pleasure to hear from you, thank you for sharing your good time with us and we look forward to welcoming you back any time

10/10 Excellent

Harshad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and neat. However, would appreciate the provision of iron and ironing board inside the rooms prior. Thank you.
Stayed 3 nights in Mar 2024
Response from CGCWQM on 18 Mar 2024
Thank you for taking time to response the review, iron and iron board is available upon requested, please feel free to contact our call centre. We do hope to welcome you again in the near future.

10/10 Excellent

Aaron Raphael, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here in Bangkok. This time with huge family room which is comfortable for the kids too!
Stayed 2 nights in Mar 2024
Response from CGCWQM on 18 Mar 2024
With pleasure to hear from you, thank you so much for choosing our hotel as every time in Bangkok. We hope to welcome you back with open arms.

10/10 Excellent

Eve Yip Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is always clean and tidy after we are back from shopping or dining. The staff are very helpful too.
Stayed 6 nights in Mar 2024
Response from CGCWQM on 18 Mar 2024
We are honored to hear from you, thank you for the review and we hope to see you again soon

6/10 Okay

Hardyanti

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel boasts itself as a 5 star hotel and unfortunately, the guests that it receives are not close to 5 stars. Our room was adjacent to a family suite so we constantly heard children running, screaming and playing with the door bells. There were also 3 families at the other end of the hallway who enjoy talking along the hallway with their coffee in hand. Perhaps the hotel can improve on its soundproofing. We were hoping to play some tennis but the courts were converted into a hydroponics farm. The hotel is attached to a convention hall. There was a constant flow of men in suit who were unruly and impatient. Our bags were sent to our rooms as their check in was 3pm local time. My haversack was tipping over the edge of the open wardrobe and my friend's luggage appeared to be just wheeled in from the door. Not what you expect from a 5 star hotel. Nevertheless, the view of the city was wonderful. The water pressure was good. The welcome drinks served at the bar were tasty. Thank you.
Stayed 2 nights in Mar 2024
Response from CGCWQM on 14 Mar 2024
We do deeply apologize for the experience you had, thank you for letting us improve the service and we hope you still consider our hotel for the next visit Bangkok.

10/10 Excellent

Yeon Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with plenty of amenities. Very convenient.
Stayed 5 nights in Mar 2024
Response from CGCWQM on 7 Mar 2024
With our great pleasure to have your kind feedback, we look forward to welcoming you back with open arms

10/10 Excellent

choon thor (alice)

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CGCWQM on 6 Mar 2024
With pleasure to hear from you, thank you for taking time to review our hotel and we hope to welcome you back any time.

10/10 Excellent

marina, bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very large space. center world is next door but is so huge that we keep getting lost and could not find the way to get back to hotel. dining options fantastic...all our favorite foods are there. dim sum, won ton noodles and curry crabs. and fresh fruits. minor issue is we have couponsfor free drinks. one alcoholic drink is sangria. its ok. but the non alcohol is fruit punch. we are diabetics and therefor asked for plain ice tea and was told no. only fruit punch option which i think is very non friendly.
Stayed 4 nights in Feb 2024
Response from CGCWQM on 29 Feb 2024
Thank you for taking time to review. We do deeply apologize for the experience you had with us. We will monitor on training and improve. We hope to have a chance to welcome you again

10/10 Excellent

GLENN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Like paradise! Beautiful room and great location!
Stayed 4 nights in Feb 2024
Response from CGCWQM on 22 Feb 2024
With our pleasure to receive your kind support and sharing your enjoyable review. We do hope to welcome you back with open arms

10/10 Excellent

Serene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location to the BTS. Professional staff and high standard of service
Stayed 3 nights in Feb 2024
Response from CGCWQM on 14 Feb 2024
With pleasure to receive your kind support and we hope to welcome you and family again in the near future

8/10 Good

CHEE CHONG

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from CGCWQM on 14 Feb 2024
With pleasure to receive your valued vote and we hope to have a chance to serve you again

8/10 Good

Liling

Great location, room nice and clean
Stayed 1 night in Feb 2024
Response from CGCWQM on 11 Feb 2024
We delighted with the review, and we hope to have a chance to welcome you again

10/10 Excellent

Pg Noor Affizan Pg Abd

Stayed 2 nights in Jan 2024
Response from CGCWQM on 21 Mar 2024
Thank you for the review and vote for our hotel, we hope to see you again in the near future

8/10 Good

Tin

Stayed 3 nights in Jan 2024
Response from CGCWQM on 24 Jan 2024
We appreciate your review and hope to see you again in near future

8/10 Good

Alberto, Surry Hills

Travelled with partner
Liked: Cleanliness, amenities
The property needs more than 4 elevators to service guests. It can get very crowded.
Stayed 7 nights in Dec 2023
Response from CGCWQM on 10 Jan 2024
Thank you for sharing review, we will work out to manage lift traffic, we hope to welcome you back any time.

10/10 Excellent

LI-CHI DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic, and staff all friendly n helpful. Only complain is the hassle of changing lifts to get to the hotel rooms.
Stayed 5 nights in Dec 2023
Response from CGCWQM on 8 Jan 2024
We are delighted to hear from you, thank you for review, the lift situation is back to our normal operation. We do apologize for the inconvenience and hope to welcome you again

10/10 Excellent

FIRAS

Stayed 1 night in Dec 2023
Response from CGCWQM on 3 Jan 2024
Thank you for the valued response and we hope to have a chance to welcome you and family back soon.

6/10 Okay

Wing Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from CGCWQM on 28 Dec 2023
Thank you for the response and vote of our hotel, we hope to welcome you again

8/10 Good

Siew Eng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CGCWQM on 28 Dec 2023
with pleasure to hear from you, thank you for your valued feedback and we hope to welcome you back soon

8/10 Good

Chui Han

Stayed 3 nights in Dec 2023
Response from CGCWQM on 27 Dec 2023
Thank you for the vote, we hope to welcome you back

2/10 Terrible

Marty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in process was atrocious. We eventually were told that our room floor required three separate elevators sometimes taking 10 minutes to get there. The room key failed multiple times and our round trip back to the took 20 minutes. Room lights would turn on in the middle of the night. Very unpleasant experience. I do not recommend this property to anyone. I am a frequent traveler as a lifetime member. DO NOT STAY AT THIS PROPERTY.
Response from CGCWQM on 22 Dec 2023
On behalf of the management, please accept our sincere apologies for the inconvenience caused to you.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.

10/10 Excellent

Tien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location being next to Central World. Everything top notch (breakfast included).
Stayed 4 nights in Dec 2023
Response from CGCWQM on 22 Dec 2023
We are very happy to hear that you are having a great time with our service and facilities, we are looking forward to seeing you in the near future.

10/10 Excellent

Brian Lu Yuan

Response from CGCWQM on 13 Feb 2024
With pleasure to receive your vote, thank you so much and we hope to welcome you again any time.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, quality and service
My family of four (inclusive of two teenagers) had an absolutely wonderful stay. The hotel links into the massive shopping mall next door and is only a short walk to the nearby BTS (sky train) terminal. The buffet breakfast on the 51st floor is available to “Club” guests and is fantastic. Be sure to try out their a la carte menu items.
Stayed 5 nights in Dec 2023
Response from CGCWQM on 19 Dec 2023
we are very pleased to hear from you, thank you for the recommendation to our service and facilities and we hope to have a chance to welcome you and family back with our open arms

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from CGCWQM on 19 Dec 2023
Thank you for the vote and sharing review. We are looking forward to welcoming you back any time.

10/10 Excellent

Stacy

Stayed 2 nights in Dec 2023
Response from CGCWQM on 5 Jan 2024
Thank you for the vote and we wish you a happy new year. We hope to welcome you back any time.

10/10 Excellent

Kannapha

Stayed 1 night in Dec 2023
Response from CGCWQM on 13 Dec 2023
Thank you for the review and voting for our hotel. We hope to welcome you back soon.

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a good 4-night stay despite the ongoing lobby upgrading works. The hotel is in close proximity to many malls, eateries as well as other amenities. If one is there for retail therapy, this hotel is certainly recommended. However, the downside is the massive jam on the main road leading to the hotel. We were caught in the jam on two occasions, so be prepared for it if you are taking a cab.
Stayed 4 nights in Nov 2023
Response from CGCWQM on 29 Nov 2023
We are very appreciated to receive your response; thank you and we hope to have an opportunity to welcome you back soon.

10/10 Excellent

I-LING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. The conciege would translate English destination to Thai to the taxi driver in front of the hotel which is really good! Hotel has easy access to centralworld. However it has too many transfer of lift from ground level to the hotel room. From G to 22, change lift lobby- from 22-24, change lift lobby from 24 level to room level. When we order grab to collect at the lobby, the food arrived before we reach the lobby. Other than the too many lift transfers, it was a really pleasant and enjoyable stay!
Stayed 4 nights in Nov 2023
Response from CGCWQM on 29 Nov 2023
We are honoured to receive your kind response and thank you very much and we do hope to have a great chance to welcome you & family to our renovated luxury lobby soon.

10/10 Excellent

Ma Merwina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is connected to the mall.
Stayed 2 nights in Nov 2023
Response from CGCWQM on 29 Nov 2023
thank you for the vote and we hope to welcome you back soon.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from CGCWQM on 27 Nov 2023
We thank you for the response and would love to have a chance to welcome you back in the near future

10/10 Excellent

Martyn, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We ate at CentaraWorld and Siam Paragon food courts - the options are incredible. I particularly loved the Pomelo salad at Kub Kao Kub Pla. Enjoy!
Stayed 6 nights in Nov 2023
Response from CGCWQM on 23 Nov 2023
Thank you for the response and we hope to welcome you back soon

10/10 Excellent

Kia Boe Mary

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF ARE VERY FRIENDLY AND ,HELPFUL
Stayed 3 nights in Nov 2023
Response from CGCWQM on 22 Nov 2023
With our great delighted to receive your lovely message, thank you so much for the appreciation and we hope to have an opportunity to welcome you back soon.

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Extremely clean and well maintained . Excellent location
Stayed 3 nights in Nov 2023
Response from CGCWQM on 20 Nov 2023
We are honored to have your kind response, thank you for the value feedback and we hope to welcome you again soon.

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Alway awesome!
Awesome
Stayed 1 night in Nov 2023
Response from CGCWQM on 15 Nov 2023
Thank you for your kind voting for our hotel, we hope to have a chance to welcome you again

2/10 Terrible

fauziah

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No flexibility
My experience has been worst for the three night due to the hotel accessibility due to renovation. My aged parents has been too much for them to walk so much. Service wise is fine but the breakfast is too expensive and no flexibility when we asked to change the booking to two bedrooms.
Stayed 3 nights in Nov 2023
Response from CGCWQM on 16 Nov 2023
On behalf of the management, we do deeply apologize for the inconvenience caused, our lobby update project is scheduled to complete within this November. We do hope you still consider our hotel for the next visit Bangkok.

10/10 Excellent

Yvonne

Travelled with family
Liked: Amenities
Superb
Stayed 3 nights in Nov 2023
Response from CGCWQM on 13 Nov 2023
With pleasure to hear from you, thank you so much and hope we will have an opportunity to welcome you back soon

8/10 Good

Tan

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from CGCWQM on 13 Nov 2023
Thank you very much for your response and we hope to welcome you back with open arms

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Even though there was some renovation construction it was not bothersome. Our room was very nice. I believe our room was recently renovated. My only slight issue was the fancy electronic control for the lights. They were a bit confusing to use but not any major issue. The access to CentralwOrld Mall and Paragon make this hotel fantastic. You can walk easily to each location on the covered skywalk. I also want to commend all the very kind and sweet Thai workers at the hotel. Great service. We had the included breakfast and the man managing the area was so nice along with all workers
Stayed 3 nights in Nov 2023
Response from CGCWQM on 9 Nov 2023
We are honoured to hear from you, thank you very much for the response and valued review. We are looking forward to welcoming you back any time

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from CGCWQM on 9 Nov 2023
Thank you for the vote, we are looking forward to seeing you with open arms

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
I am a regular guest in this hotel. I like it very much as it’s very convenient on all facilities like dining or shopping. I have no hesitations or comments about this hotel
Stayed 3 nights in Nov 2023
Response from CGCWQM on 7 Nov 2023
We are delighted to receive your kind recommendation to our hotel, thank you so much for the review and we hope to welcome you back with open arms

10/10 Excellent

engorn

Stayed 3 nights in Nov 2023
Response from CGCWQM on 6 Nov 2023
We are happy to hear that you are having a great time with your stay. Thank you so much for the message and we do hope to welcome you again.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Overall satisfactory
Overall satisfactory, just that there are ants in the room. Quite helpful for early check in and late check out (though end up I didn't make use of the late check out) requests, which nowadays, not many hotels are flexible on that.
Stayed 5 nights in Oct 2023
Response from CGCWQM on 6 Nov 2023
With pleasure to hear that you enjoyed your stay with us, and we are looking forward to welcoming you again soon.

10/10 Excellent

SIEW PUI VERONICA

Travelled with group
Liked: Amenities, property conditions & facilities
Very comfortable
Stayed 3 nights in Oct 2023
Response from CGCWQM on 24 Oct 2023
It is our pleasure to hear your feedback and we are happy to welcome you back anytime.

10/10 Excellent

ANNIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort stay & very convenient location to walk around at Siam
Stayed 1 night in Oct 2023
Response from CGCWQM on 20 Oct 2023
With pleasure to hear from you, thank you for the review and we hope to welcome you again

10/10 Excellent

KWEE SIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for vacation
Stayed 3 nights in Sep 2023
Response from CGCWQM on 20 Oct 2023
Thank you for the valued review and the vote, We are looking forward to welcoming you back soon.

10/10 Excellent

Abdulla

Stayed 2 nights in Oct 2023
Response from CGCWQM on 20 Oct 2023
We do happy to receive your review, thank you for the vote and we hope to see you again.

4/10 Poor

Golan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old hotel
The hotel is old and they in renovation, therefor there is no lobby. The rooms are ok and the breakfast also. The location is next to the malls and therefor a lot of traffic in the area.
Stayed 1 night in Oct 2023
Response from CGCWQM on 6 Oct 2023
Thank you for the value feedback, our upgrade lobby project will be completed within this November, the new looks will accommodate our guest with the moderate style. We hope you will enjoy our facility and still consider our hotel for the next visit Bangkok - the city of angles.

10/10 Excellent

CHAI HAI

Liked: Cleanliness, amenities
We like the Room very much
Stayed 2 nights in Sep 2023
Response from CGCWQM on 6 Oct 2023
With pleasure to hear that you have a good time with our service and facilities. We are looking forward to seeing your return soon

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Awesome in all aspects
Stayed 1 night in Sep 2023
Response from CGCWQM on 25 Sept 2023
We are delighted with your lovely review, thank you so much for the feedback and we hope to have a good chance to welcome you again